Sterling D
Google
Visited here twice now and both times I have been far from disappointed as a result of the excellent service, both from the cafe staff and shop staff. Cafe staff are friendly and make some of the best coffees and cakes in Manchester, on a particularly rainy day I was given a free upgrade to a large cappuccino which was much appreciated.
The shop area, though a bit small, always has what I've been looking for on each visit, and the staff are very knowledgeable in their product advice. They won't try to flog you the most expensive bits of kit (relative to Rapha's own pricing), but they will provide you with kit that will suit your needs.
I'm based in Stoke but I'm more than happy to travel the distance to get a 5 star customer service to get the perfect kit.