Quest15598053136
Google
I booked this hotel for my daughter very last minute, who was travelling solo. she had been in hospital for a few days and wanted somewhere she could recover in luxury. She cried when she arrived, it was so beautiful and she was very happy. There was an issue with her bath plug and she couldn't fill the bath but one word to reception team and the General Manager was on it right away and arranged an upgrade for her with a big bath. He listened to her needs and understood how important the recuperation time was spent with them. Coming from a hospitality background in 5 star hotels for over 20 years, we understand that sometimes things don't go to plan and once made aware, then the difference between a good hotel and an exceptional hotel is down to the staff and how they handle any issues. you give a hotel the opportunity to right a wrong and then they can show their true colours. The GM at this beautiful hotel did just that and more and I will be eternally grateful for looking after my daughter in my absense. My daughter loved the location, super comfortable bed, friendly staff and pool and hydrotherapy pool were excellent. She did not want to leave and her wonderful surrounding aided to her speedy recovery and she left feeling so great and ready for next leg of her travels. Thank you for all your generosity in spirit.