Jade
Google
Terrible service and very disappointing experience
As soon as we entered the Rashleigh Arms in Charlestown, we were met by a group of staff members chatting among themselves, with no one acknowledging us at all. When we asked to see a menu, they simply pointed toward the menus at the bar without any explanation. We were then left standing awkwardly in the middle of the pub, so we assumed it was a case of sitting wherever we liked.
After finding a table and fully sitting down, we were then told it was for pre booked tables only and that we had to move to the other side of the pub. No one explained whether it was table service or ordering at the bar, so we sat waiting for around 15 minutes before eventually going up to ask ourselves.
We ordered and paid for our food, only for it to arrive with cold chips alongside the mains. Our starter never arrived, and we were later told that it “wasn’t ordered” despite the staff member behind the bar repeating the starter back to us when we placed the order. Although they apologised and claimed they didn’t hear us, there was no offer to compensate for the inconvenience, even though everyone else at the table already had their food.
No one came to check how our food was, and the staff seemed far more interested in gossiping behind the bar or chatting with friends, often standing around on their phones. The whole experience felt unprofessional and poorly managed. The food itself was underwhelming.Half cold, half hot and certainly not worth the wait.
Overall, terrible service and a very disappointing visit. Avoid at all costs unless you’re happy with Wetherspoons level food 5x the price and absolutely no service.
