Ray S
Google
We stayed in this hotel with a King bed for 5 nights from Oct. 15-20, 2025. When I made the booking in June 26, 2025, aside from the room rates, there was an "accommodation tax" that says EUR 2 per person per night. Since it was me and my spouse staying, the total for the accommodation tax was EUR 20. Fast forward to our check in, our invoice was handed to us - sealed in an envelope. I just paid via my credit card and did not bother looking at my invoice, after all, I have been in touch with the hotel staff for the last few months and trusted them. We also have itineraries on that day and needs to get out right away so I do not have time to look into the invoice. We were brought into our room by Katarina and found out that the luggage are not there. She called the people who took our luggage and found out we were brought to the wrong room. So Katarina brought us to the correct room let us in. Later, after we decided to go out, our card keys would not work. And that is because Katarina activated our card keys for the wrong room, hence, our card keys would not work. Common sense, right? Minor inconvenience but for me, where we are in a hurry to leave and tour Lisbon, it can cause delays.
After we got back to Canada, I was checking my credit card statements and found out that the accomodation tax they charge us has doubled from EUR 20 to EUR 40. I checked my invoice that was given to me in a sealed envelope and realized that it was indeed doubled. I emailed the hotel and they explained to me that the accommodation tax has increased since Sept. 2024. Now wait a minute, I did the booking June 2025, so that is like 9 months later and their booking website still shows the accommodation tax is EUR 2 and not EUR 4, per person per night. So why is their online booking not reflecting the change that was implemented 9 months ago.
I can only think that whoever responded to me may have made a typing mistake and instead of saying the accommodation tax changed from EUR 2 to EUR 4 in September 2024, that he may mean Sept. 2025, which is after I made the online reservation. So I tried to do a test booking and found out that their booking webiste still shows that the accommodation tax is still at EUR 2. So I told them that they should update their booking online website to reflect the most recent cost of the accommodation tax. It maybe a small amount for me, but how about for future guests who will book for a longer period and more people to stay in the room? It will be significant difference.
They never bothered to reply back to me. So unexpected guests will found out only later after checking in that this accommodation tax has doubled. BAD SERVICE!!!! I DO NOT RECOMMEND STAYING IN THIS HOTEL !!! Find somewhere else to stay.