Charlotte B.-Domingue
Google
Hostel was good, room was big, but shower was so small we had to keep a foot in and a foot out.
It wouldn’t be a big deal at all if it wasn’t for our terrible experience with the employee/volunteer on duty on the night of November 25 to 26, 2024. We had the misfortune to have intoxicated guests waking us up in the middle of the night. I’ve traveled in hostels for the last 20 years and know it can happen, but after 2 hours; at 6 AM, we decide to ask those people to lower their voices or to keep partying out of the hostel, but they unfortunately got very angry at us for it. We decided to go back to bed with them continuing their party next to us and when we had to leave, at 7 AM, we tried talking about it to the volunteer on duty that day. That’s when we realized she was with that group of friends as she looked at us smiling, sarcastically saying she was sorry, and leaving us alone while she entered the shower with another drunk girl. When they got out, still shouting, I gently asked them to lower their voice and tried talking calmly with them, but the drunk girl threaten me and the volunteer laughed at us, got sarcastic and very arrogant. We were supposed to stay there one more night, but it really didn’t feel safe, so I still stayed very calm to ask for a refund and cancellation of my reservation. The volunteer ignored me at first, faking to be working by counting money over and over again, until I told her our uber driver had arrived and we really needed to leave. She finally did, but kept acting completely inadequately, strongly smelled like alcool and couldn’t answer any of our questions.
She also stated that this was part of using hostels, but as a very experienced traveled, I truly never felt so unsafe anywhere in the world.