Red Jacket Beach Resort & Spa

We thought our room was super nice. Very nice groupings of fun pictures over the two queen beds. (See pics) The laminate floor looked new and was easy on our feet. In the bathroom, it looked like the sink was new and there were new fixtures in the shower. The only thing missing was safety grab bars in the shower as the tub surface was kinda slick. We liked the vertical tiles. The hallways were well lit and the paint and wallpaper looked new and fresh. Service in the resturant for our group dinner and for the morning buffets was quick and pleasant, as was the bartender for our wine with dinner, was very nice and efficient. Overall a Four Star plus experience. Wish we could have spent more time there walking the beautiful beach

Beware of room 109. We stay at the Riviera Beach Resort, part of the Red Jacket Resorts. We stayed 3 nights. The first night the smoke detector went off at 2am and again at 4am. I assumed it was the whole hotel until I spoke with the rest of my family. I chalked it us as a freak thing until it went off again in the evening around 9pm. I called the front desk as I couldn't be up again all night. They said they would send maintenance over. Very nice guy. He returned with a new battery and said he was leaving soon. He said security could help me if we had another issue. Of course it went off again at 4am, I was too exhausted to call. It wasn't a relaxing vacation because of the loud and piercing alarm for multiple nights. The alarm was so startling to wake up to. I received a review from them after our stay and explained the issues we had. I also wrote them an email for a refund. I have yet to hear back from them. Very disappointed. We have stayed here before and at many of their other properties. We have enjoyed ourselves in the past and location is great but very disappointed for their lack of customer service. I called for a late checkout, the front desk reception women couldn't have cared less. She let us stay an extra half hour. Woohoo:(

What a sad decline. Every year it gets worse. My room was so moisture filled and damp that my cell phone wouldn’t charge. The floors were so dirty the kids feet were black within an hour of arrival. 20 percent gratuity on everything, including 31 dollar breakfast buffets with burnt food and any food you get, even if you carry it out and throw your trash away yourself. They used to unload your cars and transport your stuff to your room with golf carts, now workers on golf carts buzz around as fast as they can and don’t help with anything. There are two workers from the old days who remain nice and helpful but the rest of the staff is standoffish and unpleasant. It’s amazing the way things don’t improve. The crib was missing a wheel this year - so the crib didn’t sit flat on the ground without us bringing in items to prop it up. There’s a patch of grass where they tried to fix it last year in July and it’s still messed up a year later. The kids got splinters on the porch - more than once. The beach is great and the concept of a walk out beach is great. The pools are cool. Until they make investment in the facilities and staff it won’t be a top notch destination. For the price - it is hard to say it’s worth the money.

Motel feel “resort” with small and low ceiling rooms. Walls are paper thin, can hear every steps from the upstairs. Sink, shower and the toilet are all small and scrabble in tiny spaces. Bunk beds are awful, three sides are walls and you climb from the back of the beds, not sides. Imagine a low ceiling room with bunks, there is no way for a teen or adult to sit on the bunks. Outdoor pools are small, pictures cheat. Circulation of the indoor pool is bad, you smell it. The pools can be very deep at far end, like 8 or 9 feet. They go down quickly in the middle, so less than half of the pool is safe for smaller kids or less skilled. Beach is short and open to public. Chairs, but no umbrella. Seaweeds and broken shells are all over the beach, didn’t spend much time there as a result. They provide pool/beach towels. However you get a towel card upon check in and can only exchange for one towel. When I return it, the staff didn’t give back the card. So next day I had to beg for a towel at their mercy. Restaurant charge 20% gratuities for take out orders! Mandatory. Front desk is helpless. When I check in, I had to ask where the pool/beach/restaurant are, and end up got a map to figure it out myself. No explanation of any facility or activity. Called in 5 times to get a housekeeping which was lacking requested sheet change and floor vacuuming. When check out, the front desk didn’t say a word but hand the receipt to me. Not what I expected for the $ spent.

Just returned from a mini anniversary vacation at the Red Jacket. Rooms have been updated, very nice. We have frequented the property over the years. Always exceeded our expectations. Oceanfront room, upon arrival Grace the receptionist was most helpful welcoming us. I would be remiss if I didn't mention Patrick the groundskeeper whom I have gotten to know over the years. Consummate professional. Just a genuine nice guy. I always enjoy my conversations with him. Red Jacket is fortunate to have him in their employ. Look forward to future visits.

ROOMS: 4/5. Even without considering the price, the accommodations have several minor problems that fall short of a 5 star rating. Certain amenities are dilapidated, stained, or dented. The shower water is always HOT, hard to get anything cold out of it. And the upstairs meeting room is always COLD, below 60 degrees. While the dormitory may be underwhelming, other facilities for sporting and swimming provide much to do during the day. Overall, the resort is a great location for family-friendly fun. BEACH: 5/5. A pristine, calm beach at an isolated, private location is the reason you should visit. There is never any trash or debris and the ocean stays shallow for dozens of meters, allowing for intensive wading. There are relatively few patrons on the shore at any time. It is a beautiful location with a great atmosphere and no pollution. SERVICE: 5/5. A host of staff will ensure the quality of your experience with thorough cleaning and friendly service. If you're prepared to meet the upscale price tag, Red Jacket will take care of you just fine.

Alot of kids and most activities are geared to kids. Nightly entertainment ends at 9p. Renovated rooms are clean and bright. Beach is beautiful with plenty of chairs but rocky going into water.. Didn't go to pools since they were packed with kids. Staff is helpful except when they kept packing people together on beach to cater to a very small wedding for 14 people late in afternoon not to obscure the view but blocked 50 ft of beach maybe more from early in am. Very poor management and not right for guests paying an obscene amount for their rooms. Restaurant at hotel is not great. Wouldn't go back for price.

We’ve stayed at Red Jacket Resorts every summer for the past five years. Our first visit was at Blue Water, and we’ve since returned annually to the Red Jacket. During our early stays, the experience was wonderful. Yes, the rooms were a bit outdated and could’ve used a fresh coat of paint, but that was part of the Cape Cod charm- something we expected and even appreciated in a beachfront property. The food was decent, the service consistently excellent, and the overall atmosphere had a “hidden gem” quality: peaceful, not overly crowded, and easy to find a chair at the pool or beach. Over the past few years, however, the resort has undergone renovations. While these updates have made the property more visually appealing and social media-friendly, nearly every other aspect of the experience has declined in quality while increasing dramatically in cost. We’ve stayed in the same oceanfront suite each year, but this time there was a frustrating mix-up with our reservation. Despite calling weeks in advance to change the dates of our stay, and being assured that our usual suite would remain the same, we arrived to find we’d been placed in a much smaller room. It had a king bed and a set of bunk beds crammed into the same space, which they referred to as a “suite.” For a family of four (two adults, a 15-year-old, and a 10-year-old), that simply wasn’t going to work, especially with only one bathroom and very limited space. To their credit, the staff was accommodating and eventually moved us into adjoining rooms. Still, the situation was disappointing and avoidable, especially considering we typically pay over $1,000 a night for our usual suite which includes a couch, living space, etc that these adjoining rooms did not have. Being expected to stay in what felt more like a dorm room for that price was incredibly frustrating. Unfortunately, that wasn’t the only downside. Since the renovations, the resort has implemented a number of changes that have made the overall experience feel more like a cost-cutting operation than a luxury vacation: Pros: • Unbeatable location, right on the beach • Very family-friendly environment with lots of kids and activities Cons: • Vinyl plank flooring in rooms looks nice but tracks every grain of sand - carpeting was much more practical for a beachfront stay • Minimal housekeeping during your stay, including no nightly sheet changes • New towel policy requires guests to trade in a card for one beach towel at a time, adding unnecessary inconvenience • Pool cabanas that were once free and first-come, first-serve are now expensive to reserve and the pool chairs are all taken early in the day due to overcrowding • Food prices have skyrocketed despite quality being very average at best • Cocktails are extremely overpriced • 20% gratuity is automatically added to all food and bar tabs, with servers the expectation of additional tips on top of that • Overall, the resort now feels like it’s nickel-and-diming guests to fund its renovations, while cutting back on the service and conveniences that once made it special We’ve continued to return to Red Jacket because of the memories we’ve made here, but we’re increasingly feeling like the value just isn’t there anymore. Unless things shift back toward prioritizing guest experience over profit, we’re unsure if we’ll continue our annual tradition.

Have come here for several years as my grad school would often hold retreats here. So I'm mostly reviewing it as an attendee of a large events. It's an A+ location, right on the beach! They have a solid catering team which has pulled off lobster dinners for 150+ people, and their breakfast options were yummy. Their facilities are quite dated. For example, the air conditioning only had 2 options ("summer" and "winter"). However, they were starting to do renovations - can't wait to see what it looks like afterwards!

BUYER BEWARE!!!!! we spent 7k on 5 nights and to be honest it isn't worth $300 a night, let alone $1300 a night. Here is a list of things we experienced we sent to the manager during our stay on 8/10/24-8/15/24. I will now list out all the items that were broke, subpar, health concerns or did not work at all: 1. no wifi, called several times about it, only to be lied to by your staff...they acted like it was something new and they would look into it. I spoke to a neighbor who was checking out and they informed me that the wifi had been out since 8/7/24 when they had checked in. very unprofessional on so many levels and you caused me stress and anxiety because I had to do some work while I was away and could not get it done due to no wifi. 2. kitchen faucet was so loose that it was about to come out of the hole in the countertop, we had to use 2 hands to turn water on and off otherwise it would just spin as you shut it off. I have a video of faucet to show you 3. air conditioner only went down to 68 degrees, which is not anywhere near cold enough for me 4. air conditioner filter was absolutely disgusting and got my allergies going so bad I could not stop sneezing. I called and had maintenance bring my a new filter so I could change it myself, this is for sure a health concern due to lack of maintenance. I have pictures of it to show you if needed 5. Tv in 2 out of the bedrooms do not work at and with no wifi we could not even log into hulu or something. 6. upstairs bathroom fan turns on but does not draw out any air so the one mirror that is on the entire 2nd floor is fogged up for 30 minutes after each shower, was not fun for my wife to try and do her makeup 7. 2nd floor bathtub drain didn't work 100%, water builds up you shower, very gross and not sanitary to say the least. 8. the safe was not secured to anything and was stuck in open position on a shelf in the closet, so our valuables were not safe while people entered our unit when we were not home 9. as I mentioned above, we had to use back slider to go in and out all day, this means we were not able to lock our unit up the entire time we were there.

Not worth the money, food is awful, coffee terrible and expensive, almost 5.00 for an 8 oz cup. Burger 21.00 and buns were stale. Buffet breakfast cold and overcooked food. You pay daily for parking and a spot is difficult to find if you come back to hotel later than 9 pm. The rooms have outdated furniture and bedding is scratchy and pillows are like rocks. The outdoor pool has a dirty ring around the entire pool rim. The spa is also not worth the money, we booked a couples deep tissue and "massage" was basically a rub down, and they left the room at the end without saying a word I gave 2 stars for the landscaping and beach, both were ver nice.

Oversold, overpriced, key stopped working. Tried to purchase an additional room as ours was too small and was advertised as bigger but were told they were fully booked. We can back from an excursion the next night to find the entire parking lot empty...at midnight. We will actively be telling people to visit competing resorts.

We stayed at the red jacket beach resort in late August 2023. I spent more than $1600 on two nights and had the absolute worst experience. When we checked into our ocean view room that I spent extra on, there was vomit on the bed and on the floor. While the cleaning crew did come to clean it up quickly, our bad luck just continued. Then we went out to enjoy the beach for the day and it was completely inundated by seaweed. You couldn't even sit on the chairs because they too, were surrounded by piles and piles of seaweed, and no one ever came out to rake the beach the two days we were there. When we went to enjoy the indoor pool, there were signs on the door stating that it was closed for "emergency cleaning purposes". Following our stay, I completed an online survey about our experience, and I was immediately contacted by the manager, Hollie. In our email exchange she told me that they were going to be going through renovations over the winter and they're sorry that we had such a bad experience. She then told me that we could use the email string to "make it right," after the renovations were completed. That was last September. Since then, I have tried on four different occasions to email her to ask about scheduling a time to come back and try the resort out again for one night since she was, willing to "make it right." All four of my emails have been completely ignored. A bad stay is a bad stay but what's worse is a manager who promises something and doesn't follow up on her promise. Absolutely disgusted with this place and definitely don't recommend it.

There's good, bad and ugh. Note to self and others: read reviews. Location is lovely, prime beach sand, private-ish road and beach, two pools, on site dining, self-laundry. Free bikes and kayak rentals. Lots of beach equipment. May be designated a No Smoking resort, but lots of smoking outside in the common areas which then flowed right into the rooms, including ours. Dining option(s) updated and acceptable, wait staff generally good and friendly, front desk staff tried to accommodate us. Beds, bedding and pillows were comfortable. Nice TV with limited options. Now, the not good: This is an updated old hotel that has seen a lot of action, and the layout is dated (small bathrooms and sinks, old air conditioning units, pergo (vinyl wood-look floors), sand everywhere). Daily room cleaning incredibly uneven; one day, beds made, no clean towels left! Then towels, but no coffee pods left, floors always gritty. We have no children, and this was a family friendly location (read loud kids everywhere and into the night, running up and down the halls, preteens left unsupervised, talking and laughing outside our patio till midnight plus). But the worst was: There was NO INTERNET ever in our room or wing, we had to sit in lobby or back corner of restaurant to answer emails, research restaurants, things to do. That was very awkward. So if you have kids, or spend all day on the beach, or don't need internet, this could work for you.

The resort is beautiful, staff very friendly, rooms clean. Indoor outdoor pool. We had ocean front room and very nice view. I'm only giving 4 stars because at breakfast you can only get the 30.00 buffet. When I asked if I could just order toast or English or a bagel I was told they needed to check. Waiter very nice but told me unfortunately if I wanted toast, I had to get it to go. If I wanted to sit and have coffee and toast, I had to pay the 30.00 buffet price. What???? Also, 25.00 per night for guests to park on top of their expensive rate for Ocean Front room. Maybe this is normal now.

My family booked this "resort" (NOT) in February 2024 for end of June gathering. We arrived close to 12:30 and were told that Red Jacket staff would let us know if the room became available before 4pm. There was NO attempt to contact people and a LARGE line lasting over 30 minutes occurred at 4pm. The room appeared OK, beds OK, the outside screen fell off, the drain was full of hair and would not drain. For some reason we had to reset the refrigerator and A/C frequently. The beach access was nice. Pool OK-not spectacular. Staff (other than front desk) friendly. We stayed Thursday and Friday which with all the added fees and parking came to $841.50 or $420.75 per night. DEFINITELY not worth THAT price! Despite their written policy 2024: GET THE FAQS ABOUT RED JACKET RESORTS WHAT IS THE E-CREDIT CARD AUTHORIZATION POLICY AT CHECK-IN? At check-in, an authorization equal to your room rate plus tax will be placed on your credit card. Using a credit card instead of a debit card is recommended to avoid potential holds on your funds. You are not obligated to settle the bill with the check-in card. Without any notification I found two HOLDS on my credit card. One for the correct amount of $482.24 and another for $582.24--- so be warned, they have an unauthorized field day with your credit card. Regretfully this whole escapade ruined our gathering and I CANNOT recommend Red Jacket Yarmouth.

This was our third year at the Red Jacket Beach Resort for our convention. My family likes to attend, they enjoy the beach and other amenities while I attend meetings. When we arrive we were greeted by familiar, beautiful, smiling faces. The rooms were remodeled during the off season. The beds, flooring, decor were all new. Honestly, I love that they took out the carpeting and replaced it with flooring. The colors used in the rooms suit an oceanfront property. I do not like the new toilet paper holders! Every time I took paper the darn roll fell to the floor! Maybe it's me, I don't know, but I'm not a fan. My favorite things? The shower curtain rod is seamless. This means the curtain hooks don't get caught on the rod, smoothe from left to right! Love that! Then there are the electronic charging stations. Yes, stations. There are 2 USB, one USB-C and one electric outlet on each of the headboards. In addition to those the same configuration is at each end of the TV table! There is no need to worry about the electronic devices, there are plenty of charging stations to go around! The views are amazing! The property is steps from the beach!Hands down, my favorite part of the Resort is the people, the front desk, the dining room, the pool attendants, grounds keepers, servers; everyone is top of the line! Please check out this resort.

The location is a 5 star. The seclusion gets a 5 star. The hotel needs a major renovation. The food here is not good. The breakfast buffet is a kin to a holiday inn express. The food service hours are limited and the bar situation needs to be reconsidered for convenience. Great for families nice pool and kiddies pool. Large beach front property with mikes of beach to walk on. Rooms are comfortable but not modern or luxurious. Staff is very friendly and helpful.

I do not have words to express my LOVE for the Red Jacket. The staff is their best asset. They are kind, thoughtful, and supportive. They go out of their way to make your stay the best it can be. I have to give special shots out to their front desk staff!!! They have gotten to know me, and make me feel like family. I understand renovations are coming during the off-season and cannot wait. The private beach, the pools... the events for all... it can't be beat dollar for dollar. Also, must give a huge thumbs up for the handicap-friendly environment. Ramps are every place and they have a few ADA rooms. It is my understanding they will be expanding the number of these this winter... as well as changing the stair access to the beach.

This place has no business charging as much as they do with how they treat their guests. Visited for a wedding and two members of the wedding party were placed in the wrong rooms and the staff nastily blamed THEM for it (as if they magically got the keys themselves??) and even threatened to call the cops and have their stuff removed if they didn't leave (even though they were an hour away at that point). Unbelievable. Stay literally ANYWHERE else.

DON'T waste your money! Dirty, rundown motel with resort prices. Smelly, moldy rooms, flies everywhere, garbage on the beach, dirty beach chairs, rusty broken swingset, moldy AC. no staff on the hotel beach. Kids pool sprinkler out of order. Riviera has no amenities, or services or front desk. You must to go to another property for lunch, drinks, and dinner. kids club is not on site , "complimentary" bikes don't unlock. *Trust the negative reviews & don't spend your money on this overpriced dump!

Extremely disappointed with the overall service and amenities at this so call "resort" No entertainment, food is extremely bad quality breakfast/dinner, pool is not quite clean or fun for kids. At an average of $500 a night the least you can get is a breakfast included at least the children. Breakfast/Dinner is bad quality for the price paid. parking is $25 a night which is not listed when your doing the reservation. The term resort means many amenities included, here you get NOTHING/NADA. A HUGE NO NO keep checking for other places.

I have a lot to say about this resort but i'll keep it short. The only thing good about this borderline motel was its proximity to the beach. After a long 5 hour drive, we were instantly met with unfriendliness from the staff; one young man who was working a fishing event even went as far as talking down to my little brother who just wanted to replace his bait. Our room was a total disappointment and took an eternity to get ready. The first night I broke into hives from something on the sheets and found hair on the pillows. The second night I pulled back the newly made bed to find black stains on the sheets I asked to be replaced. Don't waste your money on this place, pay more and stay on the Cape.

Rooms are very dated and run down. Air vents covered in dust. Ceiling is leaking. Dirty walls.

This "resort" is not couples friendly. We thought we could escape our hectic home life for a night and drive 3 hours only to experience a large family reunion making excessive noise in the small rear yard of the hotel. While we thought we would be able to enjoy a quiet night sleeping with the door open and some fresh air filling our room, at 11:30pm we had to ask them to quiet down and we had to close the door and turn on a noisy air conditioner, only to still be able to hear the party. Then as we thought we would be able to sleep in, housekeeping was knocking on our door at 8:30 because we weren't supplied with a privacy tag for the door. And then to hear about 10 kids screaming and yelling while playing on the river bank. The walls are also not conducive to peace and quiet, as you can hear everyone walking and talking in the hallways and adjacent rooms. Not to mention the bed was the most uncomfortable bed I have ever laid in. And the restaurant closes at 8pm, which didn't make much sense to us.

Ok, let's start with the ugly and end on a good note. The family alcove room, avoid it. It's basically a king bed with two rollaway beds. Also, the sheets don't fit on the twin bed so those will come off every night. The rooms themselves need some serious updating. I feel like I was staying at my grandmother's house. Also, check out the mini fridge pics. Honestly how hard would it be to install a fridge with a door that swings the other way as opposed to needing to move the curtains to utilize the fridge? The dining.....horrible. The food here is worse than a college cafeteria. The pizza was so bad I literally spit it out. Not for nothing (to establish a baseline), I've got 28 years of eating MREs and am far from a foodie. This was just gross. Now on the bright side...the staff! All of them were pleasant, professional, and eager to help. Tommy at the bar was great. And Jill from the restaurant was absolutely fantastic. I understand some things are limited due to Covid but it is clear this is a top notch staff. The beach set up is great. Plenty of beach chairs already laid out. Private beach makes for a nice experience. I never had to compete for space. The indoor and outdoor pool were also very nice. I'd recommend more seating at the indoor pool as that seemed pretty limited. The local area had plenty to do for families. I took my kids to go kart tracks, whale watching, an inflatable water park, and plenty of other things. Honestly, improve the rooms and food and no doubt I'd give this five stars.

This hotel needs a serious facelift. Advertised as a spa but the spa was closed. The food was dreadful. The best part was the view out the window! Wish we had stayed somewhere else.

Book this place for the location and beach access, not the rooms. The accommodation was OK. We had an oceanfront cottage with sliding doors that open to the beach. We absolutely loved that aspect of it. We loved walking along the beach and visiting a few different ones within a 1 mile stretch. Plenty of beach chairs and outdoor seating. The outdoor pool was heated in October and very nice. Overall we had a great COVID friendly stay, and spent a lot of time outdoors. The beds and bathrooms were dated bit manageable. For the coat of $500/night, there are vacation rentals along the Ocean. For this trip we thought we'd try a resort with a pool. We had a great time, the staff was really friendly. We wouldn't necessarily come back year over year mainly because the place itself was dated, a little dirty, and ventilation was not great.

We actually seen a Rat outside our sliding door on the patio and the ceiling outside our room was leaking on the carpet-which was soaked. Place was a mess. Of course the ocean was beautiful - at $300 a night!! The management wasn't too helpful

Just got back from a 3 night getaway. I read some of the reviews good and bad. Here are my thoughts. The hotel is your typical hotel on the cape. The room was actually fairly big. Bathroom was tiny and the bath tub didn't drain well. Nice size balcony to hang out on. The room was very clean. Beds and pillows were comfortable. I don't think I would pay for ocean front especially on the 1st floor. There's a lot of foot traffic coming and going. I was looking forward to the hot tub but it was broken. Outdoor pool was cold not heated very much same with the indoor pool. The beach was absolutely beautiful. The attendant would setup your umbrella for you and there were plenty of chairs. Room for volleyball, whiffleball and throwing a football around. We didn't dine at the resort so I can't comment on that. Looked like there was a lot of folks ordering food on the outside patio. Live music daily starts around 4:00p to 7:00p. Some were better then others. Staff were pleasant. Just remember when I guest is present don't think they don't understand Spanish and that's all as I'll say about that. This is where I'll talk about corporate greed. How can you justify charging $25.00 a night to park your car! There's plenty of parking it's just another way to enhance profit without adding amenities. Try using that money to fix the hot tub! They'll cry and whine about the added expense for labor but what they won't tell you is that they got away with paying poverty level wages for years so they can hit their NOI.

Just got back from a family vacation that we stayed at the red jacket resort for. This is an annual trip we as a family take to the cape. I had very high hopes for this "resort" but sadly they did not come to bear. The pools were great 1 inside and 2 outside pools all heated which was needed with the unseasonably cold weather we experienced. The outside amenities were good but sadly they close at the first sign of rain or clouds. The staff was a mixed bag, had one man who worked very hard to find my 3 year old a Popsicle and then some of the pool staff were too busy chatting with other employees to be helpful and seemed annoyed when asked to do something. The room had a great view and had some updates but for the most part was pretty dated. This was a family suite, the room my daughter slept in smelled like vomit and no matter how much frebreeze I used would not go away. The location and the beach would challenge any spot in the cape with plenty to do nearby. Overall it was a nice spot but may look somewhere else next year.

I've never been to less hospitable resort. When my family started coming here years ago, there was nowhere better to stay on Cape Cod. In the last 3 years there has been a slow decline in service, which this frequent stayer attributed to the pandemic. But after the sale of Red Jacket last fall, the service has become far worse. The management staff takes no responsibility in any flaws and the only help you get is "you'll have to speak to the GM" who hasn't been here to answer any question during my week long stay, yet I keep being told "she'll be here tomorrow." If you like spending big money for no return, this is the perfect place for you.

Have stayed here many times in the past years and had a great experience - right on a private beach, great views. Will never stay here again after new ownership has implemented a $25 per night parking charge (for a resort with NO alternate way of getting here other than driving, this is extortion). New owners also took away the complimentary morning coffee station - coffee is now available for sale in the bar for $4 for a 12oz cup of drip!!! Awful customer service decisions that will cost them long term loyal visitors

Grounds and view are very nice. Convenient for a stroll on the beach. Giving the place 2 stars because the rooms are outdated. It's the beginning of the season and I would think that the rooms would be in better shape. Peeling wallpaper, dated furniture, faulty shower head, faulty AC window unit, old carpet. Bummer.

Read the other current reviews.This place was a dump.The only good thing was the view. Good reviews on other sites must have been during former ownership.As soon as we walked in there was an old smell-maybe from smokers back in the 60s, 70s. The sheets were terrible and bottom sheet wouldn't stay on. The walls are very thin. Commode needed to be flushed twice,or held down a long time.There is a picture that Todd M. posted that shows what it was like.I was too disgusted to take photos.The t.v didn't work.It took 3 times for a man to come to get it working.The ATM didn't work. Coke machine didn't work. Walls were dirty and needed updating.Getting a call to front desk was difficult.I finally got approval to mail a pkg. only to be told when I walked to the front desk they only mailed cards.OMG.The couple at the front desk were not helpful at all. I had to tell them I had talked to general manager who told me she would do it.They asked and said they COULD mail it for me.The food and service was okay.

I'm going to keep it simple, all I can say is this place was a freaking dump. Waste of money and time with awful service and gross rooms.

Quality of service greatly lacking, and definitely not what you would expect from facility advertised as Spa, with "resort" in title. No beach service. Pool very small. Extremely limited food and beverage options: Outdoor grill only had beer and water AND ran out of chicken breast one day. How do you run out while having access to many stores to purchase??? Speaks to complete lack of concern for customer experience. Bar by pool didn't even have iced tea and limited soda options. Quality of facility not great. One men's room by lobby and smells terrible. Several rooms mysteriously all lost access on same day and not only had to have inconvenience of going to get new ones but staff didn't acknowledge prob. Door to bathroom in room didn't close correctly. Maintenance came and showed us way to close, as said management prob won't want to fix. Jumbo shrimp - pathetic But the worst had to be the "gym: which could sister of 4 old cardio Machimes around the edge of the indoor pool. See pic

This is the perfect place to stay with family. You literally have everything! Close restaurants, private beach, indoor pool, outdoor pool, and so many different options of rooms/cabins! We absolutely loved it!

Staff was great during our long weekend for grandpa's birthday. We enjoyed both pools and ate in the restaurant one night. Alexis was great waitress

We have stayed there with my parents who were visiting Boston in September 2018. I have never actually got the hype, especially having paid for our rooms way more that we would for a much higher quality resort elsewhere (especially after the previous vacation with my parents we had in Europe). The hotel is simply okay. It is old, but not falling apart, it is modest but not ugly, it has a decent swimming pool, and the views from the balconies are nice. It is one of the few hotels on the Cape with a private warm water beach access. But it just doesn't have "it" and it is ridiculously overpriced. Yes, it's Cape Cod and higher pricing is a way of curbing demand over supply, but still. Also, the private beach is not maintained - during our stay it had towering piles of dead horseshoe crabs. The stay wasn't bad. My parents were excited, we walked to a nearby restaurant for dinner, we took a dip in the sea (on a public beach, ironically, as it was cleaner), but there was nothing special and nothing worth the money paid. Also, the breakfast didn't have any healthier options.

Completely disappointed. The grounds are nice but that's the only positive in terms of this place for a family vacation. Staff friendliness has been 50/50. We did arrived around 3:30 in the afternoon, the room smelled clean but the beach was littered with trash. They are not following the advertised protocol at the overcrowded pool (wiping down chairs etc.) there were dirty towels everywhere and no clean ones available My biggest complaint is that THIS IS NOT the place for a family vacation. I sensed this upon arrival when there were large groups scattered about with the beach and pool loungers grouped outside their patios alongside their coolers full or booze. As I write this at 11:30 at night I hear 2 loud radios battling, a group of about 10 outside our oceanfront room playing cornhole, yelling, cursing and laughing. There is no noise curfew according to the front desk it is a "common courtesy" which the surrounding guests clearly have none what so ever. The desk did say they would send security, if they did nothing has changed and I sit here with my children still wide awake. For the couple thousand dollars for 4 nights, I expected to be able to sleep. If this continues another night we will be checking out early.

Just got back from a 3 night stay here. I was not impressed. The staff is very nice. The private beach and amenities were nice. However, the rooms are very outdated and the beds are not very comfortable. The walls are very thin, we were kept up every night by the people above us walking around. We could also hear the shower of the people next to us when they showered. The shower and plumbing was not great either. The shower was either freezing or steaming. On our last night the shower would not drain and was backing up to my knees. The food was not great. All very outdated and for what they charge, I expected a nicer room and better food/drinks. I was shocked that there was an additional $25 charge per day to park your car.

Visited with my family yesterday,,yes we strolled right in after parking our car down the road..anyone can get into this place and use the facilities without being a guest and we did just that! I wouldn't spend even $100 for this place. No Lifeguards at pools to keep all the kids well behaved as they can just do whatever they want and their parents don't care! The indoor pool seems to be falling apart and again they should not let people bring in their kids rafts, floating devices as the pools are so small as it is. The outdoor pool is too small and narrow and again over-loaded with kids. The kiddie pool seems bigger but it's just a kiddie pool. It did not have the resort feel at all and the pools are pretty boring. People can throw balls in them, frisbees, put whatever pool toys they have and yup they go right into the small pool..there is no room for adults who want to leisurely swim in peace! They do not seem to offer much for their guests. I saw no water stations, only 1 shower in the women's locker room,,1 shower and 1 toilet!! They don't provide and soap dispenser the shower..that would be nice! I would never stay in one of those rooms they have with other peoples balconies right next to you. The ground ones have little grassy areas but I saw many people congregate on other peoples little lawns and who would want to sit out on their balcony with zero privacy right next to another large family all hanging out on chairs talking loudly right next to you or in front of you..they provide no fencing, nothing for privacy! It is more like a cheap motel if you ask me,,they cater more to the guests who rent that cabana like thing behind the pool for weddings whatnot..Everything is just too crammed together and noisy! I am glad I was not a guest there!

Very mixed review here and I think it comes down to the room rate. $900 for two nights to get a pool facing room is steep so it comes with expectations. Many were not met. Undeniably, the location is great. They have a huge private beach, facing the gulf. Calm ocean water, clean sand, plenty of chairs, towels, and umbrellas all provide for you. We are from Long Island...grew up at the beach and very picky when we go. We enjoyed our time at the beach. For the cost of the resort it would have been great to have some beach service for drinks, even soft drinks as signs posted prohibited alcohol...a sign largely ignored by many. The hotel experience was not as great. Check in was fine. Front desk was friendly enough and the room was ready. Self park, no staff to help with bags or to direct you to the room. When we entered the building, you are hit with 1985 hotel smell. Very unpleasant. The room was a fair size but the "two double beds" were small full sized beds and very, very uncomfortable. It's hard to have a great weekend when you can't sleep for more than two hour stretches. The room has a large deck that overlooks the pool. Nice but the deck furniture is dirty white plastic with no cushions. The bathroom is no frills as are the 2'x3' sand paper towels. Not an exaggeration. The grounds are kept nice. The outdoor pool area is well done but for our stay, they did not have any service at the pavilion. You had to go inside the bar to order out lunch. The service in the bar was interesting. The bartender was visibly upset and flustered by having to tend to 5 orders for lunch and literally no one at the bar. He would make comments under his breath and then way out loud in frustration when the phone would ring or if the cash register did something. We asked for unsweetened iced tea and he insisted it was not on the menu and said "we must be from down south". We live in MA and I have no idea what his comment meant. I politely showed him where they offer unsweetened iced tea in 2 places on the menu. One check and and he found the pitcher of unsweetened tea in the fridge. Burger, hot dog, chicken quesadilla and 3 drinks...$50! Pretty outrageous for a fast food style pool side lunch. Later, went back in to throw away our take out bag of empty containers and be yelled at me saying I passed 4 garbage cans on the way in. I did and they were all full, told him so and left the bag anyway. An hour later, walked back up from the beach to get a drink....4 people in the bar....one already served....same bartender is in rare form at this point. 20 min...still hasn't taken my order, screams something and literally runs out of the bar. I left without a drink. Honestly, the problem is bang for the buck. The accommodations and service do not equal the price to stay. The beach and grounds are very nice and their location in the cape near Hyannis makes it an attractive place to want to stay. We didn't hate our stay...just think it was worth $200 a night not $450. Not sure if I'd come back or not.

I have been coming to the Red Jacket for 30 years with my family. We looked forward to it ever single year, but in recent years the prices have gone up and the customer service and amenities have severely decreased. Since being acquired by new management, that has only become worse. The customer service within the management team leaves much to be desired, they care about making their money and nothing else. Yes all corporations need to make money, but being accomodating and customer focused should still be an essential part of the business. I have seen countless transformations of this resort over the years, but as of late there have been no updates, barely any upkeep aside from landscaping, and less amenities. The staff hired outside of management is friendly as always and I have nothing but good things to say about those who do actually serve the clientelle.

We have stayed here several times in the past 13 years. This is our first time since new ownership and we will not return. Starting with checking in: only one person out of 3-4 at front desk knew how to check reservation and she was the only one that welcomed us with a smile. service and food in the restaurant were deplorable. Wanted to make an appointment for spa and nobody could help me at front desk and then went to website to find it is not opened during the week at this time. Please check your contact! Several add on fees including $25.00 per night for parking

We had a wonderful 4 days visiting. The beach was pristine. The fishing off the dock was awesome. Our kids enjoyed the kids club on the first day. Staff was wonderful. Rooms were clean enough. Fire pit was a nice touch at night. The marine biologist (sea life discovery) was a great activity. Will be back.

Further to my previous review, the hotel double charged me on my credit card and when I called to explain they said they had no record of my visit...even though I gave them my invoice number and had just checked out a few days prior. They put me on hold, then disconnected me. When I called back they put me straight to the manager's line (Holly) who never returned me call. Have called 3 separate times to no avail. Extremely frustrating...don't stay HERE!!!!

We stayed in a Riverview room over the weekend for my sister in law'a wedding. Everything was amazing except for our experience with the on site restaurant during breakfast.

One of the better beach hotels on the Cape. Huge private section of beach. They have the Fire pit burning in the evenings, which is a nice place to hang and have a drink. Indoor and outdoor pools are both great. Most rooms have a balcony or patio, which is one area in which this resort is superior to the Seacrest Hotel in Falmouth, it's closest competitor in this class of resort on the Cape.

Very disappointing!!! The entire resort needs a make over!! Rooms are musty, carpeting old and dirty, wallpaper peeling, and plumbing in disrepair. The only good thing is the location- on the beach!!! Don't waste your money!!! Never again!!!

We just got back from a 5 day stay here. We were in room 101. It's really hard to give this place one rating because the outdoors/premises rank so much higher than the inside/room experience. In terms of the location it's fantastic you really can't get a more beautiful convenient spot! Waking up to the river right out our slider was incredible. We LOVED that everything was in one place and we didn't have to leave if we didn't want to. Upon entering the building there is a smell, dark dingy lighting and weird hallway doors that honestly reminded me of a psych ward at a hospital. Our actual room stunk like bad perfume and mold there were stains on the linens, the chairs on the deck were disgusting and our AC broke the first night. There were also nails sticking out of the deck that my toddler stepped on and he also got a couple of splinters bc it's so weathered. The employees here were for the most part very kind and made our time enjoyable. It's almost as though the resort knows that the view will keep people coming so they let the rooms go. I'm not sure we will return or not If I could I would rate the inside/room experience a 2 and outdoors a 5

The nicest resort directly on a private beach. The staff was always helpful, happy and friendly. From the minute you check in, You feel welcome. The pool in/out are relaxing. The rooms are extra clean and comfortable. The grounds are amazing We are at the Riveria. Parking is good and the flowers look great This is my third time in one year staying and book for May already.

This was a wonderful experience! The views alone are worth the price paid. Our room was on an upper floor on the corner that faced the ocean and had views of the river that is directly next to the property. Our room was very clean and kept that way throughout our stay. Second to the views, the next best part was the service. We chose not to leave the resort and the staff made our choice to stay in worth it. From the beach staff to the cleaners and especially our wait staff, the service we received was friendly and efficient and not bothersome. For families it provides a safe, clean and active environment for all ages. I highly recommend this resort for anyone looking for a real beach experience and the resort piece is an added bonus!

While the staff was all really welcoming and friendly there's definitely room for improvement in regards to the up keep of the rooms. I reached out to the General Manager Hollie, who didn't seem to care much and offered nothing other than she would "personally handle my reservation" for my next visit.... whatever that means. Long story short upon checking in my room was not what I'd reserved, which I got an apology for. The rooms were dated but that's the case at most beach resorts so that didn't bother me. The biggest issue was that my bathroom was dirty! Plain and simple, complete and total cleanliness of a bathroom is a PRIORITY especially given the circumstances relative to Covid-19. There was hair in tub, and stains on and underneath the toilet. I had to clean my own bathroom before my family could use it. In my opinion this is unacceptable. There were other guests also complaining about their rooms as well so I took the route of not complaining at the front desk to make more of scene. I opted to reach out to management which got me no where. Which is why I took the time out to write this review. The resort is beautiful and calming but for what you pay I'd expect much more! I visit a beach every year with my family, sadly I will not be returning to this one.

This is a complicated review. I have to break it down into sub-categories and will rate each one. Outside space - 5 stars. The property has a private beach. Tons of chairs and space to spread out. Outdoor pool, heated and felt fine even in 50 degree weather. Nice well kept lawns. Hotel room - 2 stars. Old stuff. Bed and sheets low quality. Very, very noisy. The walls and ceiling are so thin you hear everything. Literally could hear every step of the party above. Depending on how loud and how late your neighbors stay up you may not sleep at all. Food service / bar - 1-2 stars. Just bring your own food and drinks. No real food or bar service. The bar closes at 8 pm. 2 out of 4 of their beers on draft were out when I went to grab a drink. Staff - 4 stars. were all pretty nice. Got some good restaurant recommendations from the front desk staff. I wonder if the detached villas may be better choice just to insure you'd be able to sleep at night.

Walked down the.beach to get a drink.from the bar. Ordered the frozen lemonade and the bartender gave me some.watery pink thing. I took a dip and asked her to.remake it. She dumped ehat I drank.back into yhe blender, asdded some vodka, mixed it up and poured another own for me and kept the excess in the blender. When I mentioned I drank out of that she was a bitch and yells " I added more liquor what's your problem." My problem is my drink wasn't fresh. I wonder what else is gross here......