Kelly E.
Yelp
I purchased my pass from Red Lodge Mountain reps at Scheels which is basically a pick 6 price for 7 days. When I got to the mountain, they tried to charge me for a day pass that should have been paid for. I wanted to use the 7th day (the weekday). I was not allowed to despite my voucher. There were no black out dates for this voucher. The only restriction was that it had to be used on a weekday. The day I went was a Friday. I was told by the ticketing gal to wait at the customer service window. A very nice lady there attempted to help me but couldn't figure out how to make the voucher work. She called for a manager. I waited for an inexcusible amount of time for the manager on duty to get to the window. The manager (Annalee) refused to investigate the situation as to why my voucher was not being honored. Her response was, literally, "it's not my problem." Fine. I said I'd like to speak to HER manager. Annalee REFUSED to even call her manager. By the time Annalee was done with her vitriol of not being able to help me, raising her voice to me, and refusing to bubble this up after me having to wait an inexcusably long time just for her to get there, it was almost 1230. So much for ANY riding that day. Fix your staff and get a better front end manager who possesses higher reasoning skills instead of being a concrete, shrill voiced wall whose only words are, essentially, "no" and "I don't know" coupled with variations of not-our-problem.
I messaged the mountain via facebook and was given sales manager Jeff Carroll's contact info. Jeff set up a phone appointment with me to discuss this. He never called at the appointed time. He didn't call at all later either. I emailed him wanting to bubble this up further. He set up another phone appointment with me. He made that one. It lasted less than 5 minutes of him saying (paraphrasing here) "do you want a refund or not." Basically, he was kicking me off of the mountain for his staff's refusal to honor their sale.
This incident was the last straw. I have been to the mountain before and dealt with the exceptionally rude "Old Man Miami" as other riders know him. I also witnessed bartenders serving blatanly drunk folks, patrons way beyond reasonably inebrieated, which is against Montana law. These drunken folks then hit the slopes with no one stopping them. However, if you dare not have a leash on your snowboard, you will be stopped and berated.
Don't bother with this place. Go elsewhere where staff knows what they are doing and actually enjoy being there. Go somewhere that is not as icy as these slopes. Bridger is leaps and bounds better.