Lina Morales
Google
A Bittersweet Dining Experience
The restaurant boasts a truly remarkable culinary offering. The dishes we tried were masterfully prepared, with balanced flavors and impeccable presentations. The venue's ambiance is also quite welcoming, setting the perfect stage for what should have been a special evening.
However, what could have been a memorable experience was seriously marred by service that leaves much to be desired. Problems began to pile up throughout the evening: after finishing our plates, we had to wait more than 15 minutes with dirty dishes on the table, something unacceptable for an establishment of this caliber.
The situation worsened when they brought us the wrong dessert, different from what we had ordered, demonstrating a lack of attention to basic service details. But the final straw came at payment time: the cashier showed concerning incompetence in not knowing how to apply our discount, a situation that almost cost us an additional $100.
It's truly a shame that such outstanding cuisine is overshadowed by such poor service. Despite the excellent food quality and pleasant atmosphere, the terrible customer service makes it impossible to recommend this place. I don't plan to return until they make significant changes to their service staff.!
Pros:
Delicious food
Pleasant atmosphere
Good location
Cons:
Extremely slow service
Poorly trained staff
Order mistakes
Problems handling discounts