Alexandra W.
Yelp
I spent a night in a double room with a friend at the Redmont for a girl's night out over Mother's Day weekend. Check in was at 3pm and we arrived very shortly after that. Valet up front was very polite, check in was easy, and our room was ready.
I unfortunately did not capture any pictures of the room, but it was very nice and clean. The bathroom was very nice with a rain shower head and a large ledge to hold bathtub products. The vanity/sink area was the only area with a mirror and it was quite small, making it difficult for 2 ladies to get ready at the same time, but we made due.
We ate dinner close by, calling down to valet to have our car ready when we were downstairs. Everyone was very polite. The rooftop bar was closed off on the exterior deck as it was raining, but there was an area inside where the bartenders were hanging out. Our drinks back at the hotel were awesome and they let us bring our last glass of wine to the room.
I'm only giving 4 stars because of what happened the next morning. We admittedly did not fill out the breakfast form the night before, but when we woke up the next morning, all we wanted was a carafe of black coffee. I called at 8am to make the request and at 9am, we still did not have coffee. I called the front desk again and they told me they would check on it. Twenty minutes after that, we finally had coffee in our room, with the attendant delivering the coffee admitting it was never put into the system when I first called.
There was also another miscommunication with the front desk when I had requested to have our car ready from valet at 11am so we could make brunch reservations, and the valet admitted that they were not told that and apologized profusely.
All in all, our stay was very nice and I would definitely go back. All the staff we communicated with were pleasant and accommodating. I do think there could be some work with the front desk facilitating messages, but while it's enough to write about, it was not enough to sour the experience. Highly recommend this hotel for a stay in Birmingham!