Michelle R.
Yelp
My family has been coming here since they opened. We quickly became fans of their brisket - in my opinion, it's the best thing on their menu.
I've always felt that the Bay Area lacked good BBQ, so I hope this place is here to stay. Their brisket is so tender, moist, and flavorful. I've been to Austin, Nashville, and Charleston, and I still think this place has some of the most memorable brisket I've had.
Yesterday, I went and ordered a large BBQ meal with brisket. Once I took it home and dug in, I started to feel like I'd been given the same amount of meat that I'd had the last time I ordered a regular meal. I called in and asked them how many slices I was supposed to get with a large. They quickly realized there'd been a mistake and asked if I was close by.
I told them I could come back in a few hours, and they said they'd make up the difference. We hung up. Just a few minutes later, the manager, Hugo, called me to apologize. He also said he'd make it up to me with a gift card, which was above and beyond.
True to their word, when I came by later in the day, they had a gift card with my name on it and the different cashier had been briefed on the situation. She was very kind about getting me the new portion and even comped me when I threw in an extra slice of cornbread which I had intended to pay for.
I really appreciate the staff here turning a disappointing experience into a great one. It made me feel appreciated as a customer and happy to keep coming back.
If you haven't been here yet, try the brisket! Come support a local business. They do catering and fundraisers. They sell great BBQ sauce and seasonings. They have smoked turkeys available for pre-order every Thanksgiving. There's free parking. Their new bittersweet chocolate pie is awesome. They have garlic bread AND cornbread so you don't have to choose. Their smoker is parked in the lot, so you can see that they make everything onsite.
Really so much to offer and you're missing out if you haven't been here yet.