Reef Hotel

I loved my room. Beautiful shower and bath. I had beautiful clean bed. The staff were extremely amazing, always friendly and helpful. The food was very good, well done to the chef. The only problem was the carpets didn't smell nice. The management must fix this. Going into the parking was not easy. It's narrow and if you not a good driver you are in trouble.

What an experience! The staff were absolutely amazing! There are too many yo give a specific shout out to. They were warm, friendly accommodating. They always went the extra mile. My room was cosy, warm and clean. The food was affordable, yummy and had good presentation. The rooftop bar was welcoming, we'll run and comfortable. If I had to give a piece of improvement feedback, it would be to spice up the rooftop bar food menu and better TV channels in the rooms. Over what an experience, thanks so much. C u soon!

A beautiful hotel with a good restaurant and a special breakfast. The staff is particularly outstanding! Everyone was very friendly and accommodating. The hotel manager did a great job. We were given helpful tips for excursions, and the boss told us some interesting stories about Johannesburg.

Reef Hotel Excellent customer experience. To whom it may concern. Thank you for the exceptional customer service we experienced this morning. From the door the 1st person that assisted us was very professional and friendly. We asked for something unrelated but he assisted us so with great care. We decided to stay for coffee. Thank you to every staff member that gave us a customer experience. We will definitely tell everybody about the great service we received at the Reef Hotel. Thanks again, Nancy and Lesley

Service was excellent. The food is great and they have an excellent Chef👨‍🍳 Roof Top venue is awesome and a very good vibe. Will definitely visit there again. 👏🏼👏🏼

Well when we initially booked this hotel ot was just for a couple of nights due to some discouraging reviews on Google we just did as we needed to be close to a few places around here and really for convenience sake but once we were in this place everything changed for us lol the friendly welcome from almost everyone except just one or two which you find in most places anyway was just so amazing we then decided to stay a bit longer. We had a room facing the back were there wasn't much to see so for the rest of the stay we then asked for the City view room and therefore upgraded to a much bigger room with a Queen bed unlike the twin room we initially had. The views were spectacular at all times and because we were much higher we hardly heard any noise so was very peaceful. We loved the breakfast although the plate warmer wasn't working at the time. The staff didn't mind keeping our food warm for us via microwave if asked. The variety and choices each day weren't bad at all and there was always someone around for a good chat from the staff.......both from the restaurant and the hotel side special mention of the hotel manager Grant oh we couldn't ask for a better person to deal with!!! Nondipha (spelling) Noel and the social media young lady who lv forgotten her name were all so amazing and made our stay extraordinary not to forget the security guys who all so friendly and helpful during the night as we had a few issues with our key cards for some reason and the safe......nothing that couldn't be fixed as fast! The icing on the cake is indeed the roof top bar and restaurant which is amazing on a night......we booked for dinner for 4 which was fantastic for a Tuesday night as wasn't as busy so was really in there for a while just chilling and listening to the lovely lively choice of music, a must to do if you are staying for a while here. We used the massage service twice for my daughter who really needed the therapy as is unwell so had to give up my session as they only had one person working in there as would have been nice to be attended to together. I made an appointment for Saturday on a Friday only to have it cancelled by the time my daughter finished her session on Friday which was very sad as they do not open on Sundays and Mondays so in the end had to do without although the main reason we had also chosen the hotel was for this service which we really needed. Yes l would highly recommend staying here and yes we will definitely be back again!!! I don't see why this place could not fix a few loose ends n move onto a 5 star service given its location and the amazing character of the building especially the restaurant downstairs as well as the roof top bar. We didn't get to use the 3rd floor entertainment area as was under revamping or being repurposed to premier services for the future something l really can't wait to experience on my next visit. I would also look at retraining the front desk staff especially the ladies as lm not quite sure why they were always miserable and unhelpful towards us! The reception is the heart of the business and really needs someone who comes to work ready to forget about their problems and give the place a good name by offering the best service l mean you can't be welcoming guests looking miserable......it just doesn't work! At the end of the day a smile changes everything as most guests are travelling from afar and very tired the best you can do is to just be pleasant that's all. The reason lm giving a 3 for service is just for this particular reason as you can't have the security guys being more pleasant and welcoming than the front dest staff😆😳becomes a joke really but hey people are going through a lot of issues in this life maybe the ladies we met were just not well at the time but its been a while since lv given such an iffy review of stuff like this and lm hoping this can be fixed as lm only doing it as constructive criticism and not bad vibing otherwise the elderly gent on the front desk was always a joy to deal with in fact he's the guy.......keep it up X