Reef Hotel

Great hotel in Johannesburg! Ideal location if you want to be in the heart of it all, close to Gandhi Square and other places of interest. Easy to get to the red bus meeting point by taxi, 12mins away. Room was modern and clean, with water, coffee sachets and milk provided each day. Hot water and water pressure is great! Breakfast was a splendid sight, lots of options, fresh omelettes made to order with juices and hot drinks too, plus fruit, pastries, and so much more! Staff are friendly and helpful, especially Nonceba from the dining area each morning, her smile makes the day start with positivity! The rooftop bar has great views of the city, and good music each night too! Great vibes at the hotel, thank you again!

Reef Hotel Excellent customer experience. To whom it may concern. Thank you for the exceptional customer service we experienced this morning. From the door the 1st person that assisted us was very professional and friendly. We asked for something unrelated but he assisted us so with great care. We decided to stay for coffee. Thank you to every staff member that gave us a customer experience. We will definitely tell everybody about the great service we received at the Reef Hotel. Thanks again, Nancy and Lesley

Hey guys, I lived near this hotel and I work remotely, so I used to go and work at the restaurant when I could and buy a glass of coke here and there. But never felt comfortable here since I used to get funny looks from some of the staff. One day the waitress comes to find out if she can help me with an order. I respond by saying “can I have a glass of coke” which is R15 at the time and she responds by saying “I can’t just order a coke anymore” to my shock. I found it be very unprofessional and disrespectful as a paying customer no matter the amount. I then called the manager of the restaurant and I spoke to him about this and being told by the waitress that I should order more or leave the restaurant. He then back tracked and said people come here and use our WiFi then I tell him I’m not using the hotel WiFi I have own data. To which he apologised but didn’t apologise for the disrespectful treatment of a customer by one of his staff. From that day I’ve never returned to this establishment, very poor establishment and only treat you with respect if you’re paying more than what you can afford to be there. I highly don’t advise anyone who has any self respect to come here.

The Reef Hotel in Joburg CBD offers 5-star views from its iconic rooftop bar — perfect for sundowners and city vibes. Staff are professional, friendly, and service is consistently top-notch. A great spot for both relaxation and events!"

To be avoided at all costs. Absolutely horrible hotel, poorly maintained, aging, not in accordance with the photos... certainly one of our worst hotel experiences around the world. Nothing was in accordance with the promises (photos, descriptions...) on the booking site. The decor has aged badly, the hotel seems dirty, the elevators are sluggish and worrying, the card locks in the rooms no longer worked, forcing us to call a guard (and wait for him) each time we wanted to enter our room. On the roof, a roof-top bar reserved for a nightclub, the staff spoke very little English, difficult to make ourselves understood. The hotel apparently serves as a nightclub on weekends, also loud music until 4am, impossible to sleep. All the noise enters the rooms from outside and the corridor. The nightclub guests also rent rooms and so it's a constant parade through the corridors all night long of drunk people shouting and not respecting the sleep of the guests... we'll spare you the noisy sexual intercourse in the neighbouring rooms that results from this drinking. As for the restaurant, unacceptable! You are presented with a 2-page menu, but when you order, only 3 dishes are available. An absolute disaster. I advise you to book elsewhere. Anything but The Reef Hotel.

The room is great value for money! It’s not luxury but great if you’re doing work in the city. I would suggest they get softer towels! The location is not ideal for exploring and the building is very old- but the rooftop views are great! the lifts are especially old and needing an upgrade- but the staff are great, and the breakfast is very nice! I appreciated the free drink at the bar upon arrival!

It was my first time visiting a hotel and I had the best experience. The services were top notch, the food was sensational, the staff was very warm and welcoming.The rooms and bathrooms are absolutely immaculate. The most beautiful gem is their roof top which is on the 16th floor, a definite 10/10 for me. Overall I had the best experience.

The staff is great but the parking is a nightmare! Only one car can go up a very tiny steep strip of road at a time , this strip of road is used by cars entering and exiting the premises and one has no way of knowing when another vehicle is entering or exiting! So it can be a very bad collision. The bends are really sharp