Reef Palms

I didn't enjoy my stay here. The area is convenient to the town centre but also seems to have a few vagrants who had the of yelling match at night. The rooms are old and poorly maintained though the sheets etc were clean when i arrived. The kitchenette had a mish mash of utensils. Various lights were out, there was an iron stain on the carpet and there were numerous bits of damage around the room. Staff there help only when prodded repeatedly and you get the impression you are a problem and not a customer. I had an issue with payment that took three weeks to refund my money, despite assuring me it would be refunded within the week. They gave me no information about what the delay was and did not respond consistently to my emails. I was eventually refunded but really had no idea it would happen because of the poor communication. Do not recommend.

Very well maintained stylish modern rooms. Staff go out of their way to make you stay enjoyable and pleasant. For the price bracket one of the best in town. Also my lost goods were returned to me , I'm very appreciative. Thank you

If I could give it a 0 i would. Horrible, outdated rooms that are disgustingly dirty. The worst hotel I’ve ever stayed at. Dirty fans that looked and sounded like they were going to fall off and an air con that didn’t work and make a rattling sound all the time. Felt unsafe as the balcony door did not lock, there was no latch on the door and it seems all the rooms shared a key. Definitely do NOT waste your money as the photos they have posted are nothing like reality and should be updated to show the true state of this motel.There were people walking up and down the hallway and stairs all night and there was a phone constantly ringing.

Location was ok|Atmosphere - very noisy with people coming & going & banging the entrance gate & walking up & down stairs. |Room- dirty fans, outside area unclean, frypan not usable - Teflon was coming off it. Bathroom sink tap dripping, Power points next to bed hard to access, |Value - advertised free courtesy bus to city - this was not available.|Front access to reception is stairs & was difficult to get luggage to reception. Receptionist not happy as I kept asking questions & she then got up to show me where my room was?|Needs training in good customer service. |Will not stay there again. Will not recommend to anyone. |Not value for money.

I stayed in 238 room it was very beautiful and clam. Nice toilet all cleaned. Enjoyed. Definitely try again.

Not my normal place to stay but a good hotel overall. Could do with an update and face lift but servicable all the same. Great spot, close enough for an evening stroll to the marina for dinner, Service on arrival was good but a little weird. Rooms were awesome. Would likely stay there again if my usual spot I stay isn't booked out

Avoid at all costs. Late check in arrangement meant someone else took our key. Tried multiple numbers for the motel, no answer. Couldn’t stay on the street so took someone else’s and left them a note, figured they might be arriving in a 4am flight so left soon after that. Couldn’t sleep much anyway because we were in someone else’s room. After all this management response is ‘oh well, it’s all good - you had a room’.

Our stay at this place was amazing. The staff was friendly and service was top notch. would definitely recommend anyone to stay here.

First thing I have to mention is the service. Cairns is definitely a tourist town, and the owners know so much about the different tour companies. My mother and I were going to do a dive tour with one of the more prominently advertised companies, but after talking to Sharon about my mom's swimming limitations, we decided on a smaller tour. We couldn't have been more pleased! We had a great day with a very intimate crew, who helped my mom out, and saved money! As an American, I was weary about the "motel" label, but this place is more like a condo with a kitchen. They have everything you need. Don't expect a 4 or 5 star hotel, but when you're in Cairns, you're not spending a lot of time in your hotel room anyway. I would stay there again. TIP: Bring cash, because they charge a 2 or 3% service fee of the total if you pay with credit card.

This place is super cute. The owners run the place and were there to greet us. We got there pretty early but we were still able to check in. The rooms are like little studio apartments with little kitchens with everything you need in them, plus a living room type space in addition to the bed. There are several food places within walking distance and a small grocery store. We were very pleased with our stay.