REGANTRIS HOTEL SURABAYA

this hotel should be on your preference list of strategic budget hotel. the location is on the Surabaya city center between Sutomo and Darmo main road. Surrounded by many coffee shop and office building. Amenities : 3.8/5 (my soap was nearly empty) Atmosphere : 3.5/5 (pretty noisy if the hotel has music event near the lobby, even i was on the 6th floor) Hospitality : 4/5 Accessibility : 5/5 Overall experience was good including the water flow, complimentary snacks, clean linen and quite spacious room. But if you require a quiet room for peaceful resting, you may find another hotel with better noise insulation.

The staff of Regantris were extremely friendly and helpful, if not for them, I would have probably given this place a one star. There was security who greeted us whenever we went in and out and the receptionists always asked us how our days were. They were also prompt in sending us new towels and utensils when we needed. Everyone was super nice and welcoming. Cons: We had registered earlier and left to go get lunch first since check-in was at 2pm, however when we returned to check-in we were told that our room type was not ready and we had to wait. So we waited for an hour and they kept telling us that it was still not ready and they told us that the towels weren't ready. We decided to leave the hotel and come back later on to check-in. The room itself was fine, spacious enough, but so many of the things looked so dirty. The towels are stained with grey / black stuff, the floor mat was pretty grey and nasty. The bedsheets were also stained. Like i could tell everything was washed, they smelt like new laundry, but visually it was horrid, i imagine them to be extremely old. Another thing was the sound-proofing of the rooms, I think it was non-existent. We were given a room which faced the main road and I could hear every single car / bike that rode past. We also went for the "spa" at the hotel, which we realised was just 2 massage beds set up in a one of their rooms. The masseuse were called in from externally as i believe the "spa" is managed by an external party. The massage wasn't great either in terms of their skills, it was the same presses over and over again and our therapists kept talking to one another.

When we came to check in, we were given a smoking room, even though I had been booking a non-smoking room for a long time, and the reception said that there was no non-smoking room available. I asked back, why was there no confirmation? And the reception still gave a smoking room on the sixth floor. because it was said that there was no non-smoking room, we finally accepted a smoking room. there was not yet 30 minutes, we were not comfortable with a smoking room, finally we decided to change rooms, and we talked to the duty manager, and finally we were given a non-smoking room. why should we complain first, it turns out that there are non-smoking rooms available. we hope it will not happen again in the future. for breakfast and food is quite satisfied.

Love this hotel. Clean, friendly staffs, good location, close to coffee shops and very very affordable. My only complain is the bathroom shower doesn't have screen so water is everywhere. Other than that it is exellent. I will come back when I visit Surabaya.

Strategic location. Clean room. Can be improved on routine evaluation for door lock, toilet, bathroom and also towel.

Great Hospitality and good food recommended staff mr anwar be the profesional

Modern hotel on a busy road, not near anything and with constant noise of motorbikes. Need to use Grab to get anywhere. Staff are friendly and the restaurant serves quite decent food including breakfast. My room was a bit minimalist. No fridge. The bathroom was badly lit and didn't have a working extractor fan hence there was always a damp musty smell.

I liked that the room has big windows (altho can't be opened) so it's well-lit. Clean room, comfy bed, water-heater was functioning well. Good value for money hotel.