Regent of Rotorua Boutique Hotel

We booked the Night of Romance package and had an unforgettable stay. Everything was perfect. We were greeted with some lovely welcome treats, and the little touches throughout made the experience feel really special. The atmosphere was incredibly relaxing and the food was simply outstanding. We had the degustation menu and were blown away by each course. Our waitress was amazing—she went out of her way to make sure we were comfortable and looked after. The staff were friendly, helpful, and genuinely made us feel welcome. It’s rare to find somewhere that offers so much for such a reasonable price—the whole experience felt like incredible value for everything we received. We’ll be remembering this experience for a long time and would highly recommend it to anyone looking for a special getaway. Definitely well worth the trip!

We had a huge room (superior, room 34) with plenty of space for our two suitcases. As it backs on to Eat Street there was quite a lot of noise from the bars until about midnight especially on Saturday. The thermal pool was excellent and a nice bonus. We hadn’t booked a parking space but had no problem getting one for the two nights we were there. Excellent service and breakfasts.

A clean and relatively comfortable motel experience. We had a suite which was fine and stayed for 3 nights. Breakfast was hit and miss as we had to wait on the first morning for everything to be replenished even though we were there at 09:00. We didn’t try dinner as the hotel is very well situated for lots of really good restaurants. There were large coach parties staying each night so we imaged it might be a bit difficult to have a nice dinner for two when surrounded by a large party. ||There’s a laundry service and this was a gripe for us. We’d sorted what we needed into the cheaper hotel “wash & fluff” service and the professional laundry service. There was some confusion so I ended up getting some of the external laundry order back as part of the hotel bag and it ruined a couple of items. I wished they had just checked. ||Great location and the bed was comfortable. We would probably try somewhere else next time as we booked after staying at the sister hotel in Christchurch which was fab, and this wasn’t to the same standards.

The Regent of Rotorua is a converted motel that still retains some of the character of a motel. The outside pool area is nice and was not busy while we were there. The mineral pool requires reservation at the front desk and can get busy.||Breakfast service is prompt, and it is never overcrowded in the dining room. The breakfast is a mix of continental and one menu item. I got something new each morning and found the breakfast items to be hit-or-miss (but the porridge is quite good).||Overall, it is a high quality facility that will provide a good stay in a great location.

The rooms were very tidy and well maintained. The overall atmosphere was very relaxed and pleasant. We thoroughly enjoyed our stay and recommended the breakfast. The degustation was a great experience with a lot of food, some elements lacked seasoning and flavour but for the most part everything was well cooked and beautifully presented.

We were very disappointed with this hotel.||We had asked for a quiet room and were put in the first room of the annex and we were constantly disturbed by the main door every time someone went in or out.||The room was very large with two beds and the kitchenette was well equipped. However, it was not very clean. There were stains on the carpet, dust and dirt (especially the sofa).||The shower gel was empty so I left the lid off and put it on its side but they didn't bother replenishing it. They also left dirty cleaning cloths in our kitchen.||Parking is very limited and you have to pay to park on the street. ||Overall this was very disappointing and of the 13 places we stayed in New Zealand, this was our least favourite.

The rooms are generally nice and well-equipped but are a bit worn down. The staff is rather unfriendly. Parking is free but there are only around 10 lots available. We stayed for 2 nights. After the first night, they forgot to service our room. After telling this to the receptionist, they only managed to replace our towels but not more — not even refilling the empty hand soap. In summary, definitely not what you would expect for the price.

The Regent is a lovely motel style hotel in down town Rotorua. The room and its facilities are great but what makes this an outstanding establishment is the staff. We left something in our room and within 2 hours of departure we had been contacted to inform us with then an option for couriering to our next location. This was done at a very minimal charge, with a parcel tracking number, plus the items were kindly wrapped to stop any breakage. This detail to service goes above and beyond my expectations. Well done and will definitely stay here again if ever in Rotorua. Highly recommended.