Regent of Rotorua Boutique Hotel

We stayed here for two nights. The room (Cutie Room) was very small but had everything we needed, and the bathroom was excellent. The staff were very kind, and both breakfast and dinner were great. Thank you as well for your patience and efficiency with the laundry service! In hindsight, we would have spent only one night in Rotorua — not because of the hotel, but because we didn’t enjoy the city itself. It felt almost abandoned…

We booked a superior room. It was clean, looked like it was completely refurbished, contained a microwave, fridge etc and totally met our needs. ||We’ve been in hotels all around the world and the use of space in our otherwise small room was superb.||Don’t be put off by what looks like a rehashed motel! Interior was very well done.||Why a 4 star rating? The restaurant. ||It too is beautifully appointed, white tablecloths and cotton napkins. Menu sounded good but the experience was lackluster.||The lamb choice seemed obvious given we’re in New Zealand! Well presented but no flavor! In fact, it tasted like the lamb had been rinsed under tap water - noticeable chlorine tang.||Was the dish frozen then slacked off in a sink? It all felt watery and under seasoned. My wide had the duck and she reported it dry and tasteless. Also perhaps frozen?||Really too bad because the setting and service was great but the execution seriously flawed.||Nevertheless - if we’re ever back in Rotorua we’ll stay here again. Our advice - eat somewhere other than the hotel.

During our stay, we occupied both the 2-bedroom suite (Room 18) and a Superior Room (Room 20), and unfortunately experienced several maintenance and comfort issues that impacted the overall experience. In Room 18, the air conditioning was very weak, making the suite hot and stuffy, which was particularly uncomfortable given the size of the apartment. Additionally, there was a persistent colony of mosquitoes in the foyer area both day and night, requiring guests to enter quickly to avoid them getting into the room. In Room 20, the air conditioning system was leaking down the wall and onto the carpet directly in front of the bathroom door, creating a clear slip hazard. During room servicing, not all bins were emptied as expected, which was disappointing. On a positive note, the location is excellent and very convenient. However, parking is limited, so guests need to arrive early to secure a space. We were also disappointed that the thermal mineral pool was unavailable on both days of our stay, as this was a key facility we were looking forward to using. We hope these matters can be addressed, as improvements to maintenance, housekeeping consistency, pest control, and facility availability would significantly enhance the overall guest experience.

Wow, wow and wow. Beautiful hotel. Staff fabulous, huge range of rooms and a special shout out to Linda Rose and Mike who made our stay so special. The food was amazing. Stayed in a 3 bedroom apartment and it was stunning. Great place to stay for at least 5 days as so much to see and do.

Not what I would call a boutique hotel and spa.|We did not benefit from a refurbished room and found the decor rather gloomy.|It was clean, bed was comfortable with a new-looking mattress.|Breakfast was good and staff generally helpful.|Parking is limited but free parking is nearby.|The aircon was poor and the fridge had been turned off so full of water and rather unpleasant. |Location is good,

We stayed three nights and nobody came to clean our room. I asked them several times to do so and they replied to me that it was all set and somebody would come but nobody came in three days. I had to go myself to ask for clean towels to the reception. Since the first day there was not shower gel. Definetly I would choose another place to stay if I ever come back to Rotorua. Nice pool.

Lovely stay in room 27 which I'm sure had just been refurbished. Large comfortable bed, massive shower with great water pressure, large smart tv with good choice of channels, safe & tea, coffee making. Good night's sleep as quiet. Hotel 2 minutes walk from eat street.

An elegant boutique hotel with outdoor pool and indoor spa. Good restaurant. Excellent staff. NOT a good choice for THIS pair. Need ground floor (available) or elevator (no elevator here). Need bath tub (available only on upper floor) NOT "wet room".

This is a hard to review becasue I had both the best and the worst of times here. Checked in late into room ONE, which had been getting the PM sun all day the shades were fully up. It was like 95 degrees when I got to the room. I turned on the AC closed the blinds went to dinner came back and it was maybe 85. Too hot to sleep they brought a fan with a cooling unit. DID NOT SLEEP. Tried the internet since too hot to sleep and ZERO. They called the company reset it and it barely worked and hardly did the entire time except in the common areas. The good news was the weather changed and I loved my second day, enjoyed the pool and had the best dinner of the trip with the degustaiton menu in their little restaurant. I walked up the street to use the internet at the Craft Bar. It wasn't cheap and I owe a lot of the problems to my room, on the sunny side and with the AC in the adjoing room.

Location: This town is pretty small so location wasn't an issue. It's within walking distance to a lot of restaurants. Grocery store a bit further if you don't have car. It was about a 15 minute walk. Tours do pick up from the front entrance. Rooms: Ours was on the 2nd floor but luckily they brought our luggage up for us as the rooms weren't ready when we arrived. The two bedroom we had was okay, nothing special. There was a strange smell in the bathroom- like sulphur, which reminded me of Iceland. It was unpleasant. There is a small "kitchen" area but the counter and sink were pretty high. Service: I am giving this hotel 5 stars mainly because of the service, which is something I rarely do. Everyone at the front was extremely helpful and nice. They were also very hard-working as they seemed to cover the front checkin checkout, luggage service, as well as the restaurant. We called down with questions and by the time we came downstairs, they had printed out a map for us. I accidentally left my laptop in the room and after I emailed them, they shipped it out to my next destination. The hotel I was going to didn't even respond to me until days later.

This was one of the best hotels that we stayed at in New Zealand because the service was excellent. Rotorua can smell bad and some of the hotels were close to the sulfur pools. This one didn't smell bad at all which was nice when we wanted to come back and relax after all the activities. It is also located right next to eat streat which had a bunch of restaurants. Every time we called the front desk or spoke with them in person they remembered our name. They have a laundry service if you pay which was clutch, especially after doing the mud bath in Hell's gate. We didn't try the breakfast buffet but had one of the muffins and it was great! It was our honeymoon and they even gave us some free chocolate and champagne. Plus free parking was included! They just did all the small things right and left a big impression on us.

Stopped in Rotorua early on in a 2-week NZ honeymoon. When I left I told the management that this was the best hotel we stayed at so far - now only a couple days left of our trip - it still remains on top. What sets this apart is that it's trendy yet comfy, the service is first class and even though we probably looked weary eyed from traveling in a car for hours to get there - they did everything they could to make us feel comfortable and knowledgable about the area. The guys at the front desk were so great that I wished we could have stayed another day just to talk to them more. Seriously - any insight you need about the area - they will help tailor the info they have to your needs. We even ordered room service breakfast from them - which was fab. Would definitely stay here again and for more than one day next time. **Bonus their bath products are also great and they have a ton of TV Channels in case you get rained in.

I ended up going with the Regent when we stayed in Rotorua for a night because it seemed relatively central and, given that the town is pretty spread out, it seemed like we could see most of town and the lake without having to drive to it. Although we did show up a few hours before official check-in time, our room was available...that said, given that there are only 30 rooms at the entire motel, it is definitely on the smaller side and may not always be the case. Although it looks more like a roadside motel that might be tiny and have minimal amenities, the main building does have a bar and dining area where one can enjoy food, while the rooms themselves are a bit more on the modern side and remind me of some a trendier SPG property. Although it is a bit of a snug fit, we were able to bring most of our luggage into the room, and the AC over the back window provided plenty of ventilation and kept the room cooled off. Wi-Fi was complimentary as well, which was much appreciated. As for location, it was plenty easy to hop down to Eat Streat, which seems to be the trendy eatery section of town, and just beyond that is the southwestern shore of Lake Rotorua. A couple blocks over is Fenton Street (the main road through town), with plenty of souvenir shops and jewelry stores to catch your attention as well. Breakfast was not included, but we did have a small bite before we were on our way, and the food was very solid, if not mind-blowing. I had porridge - pretty solid and not overly soggy, while my wife's eggs over toast with a side of sliced avocados was also capably done. The price of staying at Regent is very reasonable, and I would definitely recommend it for anyone looking for a bit cozier confines that won't be jam-packed with the plentiful tourist groups coming through town during the summer. It's close enough to walk to some of the attractions in town, but if you are just looking to relax, you can step outside and sit on the 'lawn' between the main building and the rooms or take a dip in the small swimming pool (not really meant for swimming but more for soaking) for refreshment. The sulfur smell permeating through town likely means I won't spend too much time in Rotorua in the future, but if I did, I would probably stay at Regent again.

Pros: 1- location is perfect to walk around town or around the lake 2- front desk staff- Arnold specifically was extremely helpful in providing activities to do and restaurants to try 3- bathroom floors were heated which was nice as it was winter when we stayed 4- trendy pretty hotel Cons: 1, 2, 3- Cleanliness! For the cost of this hotel compared to surrounding hotels, I trusted that the sheets as well as towels would be clean. When brought to the attention of the front desk, replacements were immediately provided which was appropriate. The sheets they changed the bed with were also dirty which was very disappointing. Overall I did not feel that management handled our stay well when they became aware of the issues we had. Would not chose to stay here again.