Régie Ottoman, Istanbul

I am attaching a picture that shows our room. It is certainly not the expansive room in the picture they use to advertise the hotel. We spent $238 a night for a room they made out of a closet. We're stepping all over each other. In addition, the room had a slight sewage smell. When asked, of course, there were not other rooms available. We have no choice, we will have to stay here for the second night.||On the positive side, the staff is very friendly and helpful. The hotel is located in a very good spot - right in the hub of Old Town. The WIFI works well.

One of the best things about this hotel is that it is very quiet . Traffic is not allowed on the street so unlike the rest of very busy Istanbul, the street is totally quiet. Also, you cannot hear anything through the walls coming from the rooms next door. Be sure to get a room with a good view, some don’t have any view. The bed is super comfortable. You can refill the glass water bottle they give you and get ice at the bar downstairs. The staff is very nice. The rooms are starting to look a little tired and could be cleaner.

Great location walking distance to all the main sites. We found the hotel quite calm and peaceful considering the outside. Rooms clean .|What makes the experience even better is all the staff they are great at there jobs especially George on the Front Desk

The air conditioning only operates at a single temperature, with no option to adjust.|I experienced issues with my reservation and received no response to messages or phone calls.|I booked a "superior" room, but it was significantly smaller than the advertised 30 square meters.|There was a water leak in the shower area.|Getting water at the gym was surprisingly difficult — I had to ask three or four times, and it took about 30 minutes to receive a 300ml bottle.|Overall, the service was disappointing. Unfortunately, I don’t recall staying at a hotel of this price range with such poor service.|Do not trust the photos.

Good location, Concierge Team are great and hotel certainly shows off its heritage. Breakfast perfectly acceptable, but missing an opportunity to make breakfast a 'moment'. However I would not class this as 5* for the following reasons:|- There is no lounge where you can relax in the afternoon/evenings only a coffee shop|- Room 302 - none of the charging points worked - solved by the provision of adapter by concierge staff but this should be a 'given'|- Bathroom substandard - it was a shower over the bath with poor pressure - literally had to have face a couple of inches away from the wall to get wet|- Previous sealant repairs around bath to a very poor standard showing signs of mould|- Health and safety issue stepping out of bath onto a wobbly log|- Took ages for the water to get acceptably warm|- Very stingy on toiletries|- Noisy air conditioning outside|- Could do with a night time 'turn down' service as room 302 has 4 windows with 2 blinds each so 8 blinds to close each night

This Hotel is a good choice to make. It’s central to most sight seeing places and within a 10 minute walk to the Ferry Terminal. No need for room service as there is loads of food joints around this hotel. It’s very clean. The Shower is amazing and it also has a bum and willy washer built into the WC. TV channels mainly just news that are in english. You can’t stream or mirror your mobile phone to the TV in the room. House keeping is excellent and very quick to resolve our shower dilemma - just couldn’t work out how to turn it on ha ha, but was our own stupidity and not a complaint. The breakfast was good and they make you fresh omelette of your choosing if you ask. There is loads to do locally and the Mosques are at least a 20 minute walk. We never used a taxi or a bus everything was within walking distance. The staff at the hotel were very very nice and helpful, you didn’t feel they were after any tips, just left you alone to enjoy your break, very pleasant experience. Message me if you want to know any of the places we went that filled up our 4night stay here. Thanks I❤️Regie

A lovely stay. All staff, but particularly George, were extremely helpful and friendly. Beautiful suite room, loads of space. Great breakfast.

A lovely hotel and outstanding service. Always ready to help if there are any needs. |The bar serve really good cocktails too.

This is a great hotel if you want to be a tourist in Istanbul. It's walking distance to some of the biggest attractions such as Hagia Sophia, Blue Mosque, Topkapi Palace, and is surrounded by hundreds of restaurants and cafes. You also have a subway and tram stations nearby to get to anywhere in the city without sitting in traffic. Moreover, it's not a typical Hilton / Marriott / Hyatt - the building used to be an old tobacco factory and has beautiful features. There's also a nice restaurant, a sauna, and a gym onsite. The staff at the hotel was incredibly welcoming and friendly. Our concierge Gökhan was very helpful and made sure our stay was memorable and smooth. The housekeeping personnel did a wonderful job keeping our rooms clean and tidy. Only reason for 4 stars is that both rooms we booked were quite small and needed some minor maintenance which could have been proactively done prior to our arrival. Other than that, it was awesome and I'd stay here again!

The boutique hotel is gorgeous. it's the staff at the reception desk that was the problem. My tip is to double check the type of room as I got stuck with a loft on the 4th floor (no elevator to that floor level) and the room had no window. I had booked it through my work portal for 6 nights and they charged me for the full amount when I checked in so was stuck otherwise I would have moved hotels due to poor quality of service. The hotel is centrally located in Old Town but for any small thing, the reception desk was not helpful from asking for restaurant recommendations to even asking if the restaurant in the same hotel was available, I was told I should go and check myself. The breakfast was pretty good but surprised by the surcharge for a Nescafe or even Turkish coffee. I would not recommend this hotel purely based on the staff that worked the reception desk, they ruined my experience but was there for work so barely had any down time.

Let me start by saying that this hotel has been one of the finest properties with the best value, location and staff as I have experienced in my world travels. I am happy to recommend the Regie hotel to anyone planning to visit Istanbul; you will not be disappointed! From my experience (travelling as a couple), here's why we loved it: Staff: Gokhan and the entire staff here are fabulous (he is famous on TripAdvisor reviews for a reason!). They went above and beyond to answer all of my tourist-related questions prior to arrival and organized top-notch taxi transfer service from the airport which made the commute fast and easy. We ended up experiencing an unforeseen situation and they were beyond empathetic and flexible to meet our needs -- these are the times when you can truly tell if the people/company are authentic and caring --- and they are! Their hospitality truly made us feel so welcome in Turkey. Hotel: Rooms are very sophisticated and upscale; we had a standard room, so I can only imagine the superior suites! Everything was spotless and the bed was comfy. Breakfast was in a beautiful room and had a good variety on offer each day. Wish we would have had time to use the complimentary sauna downstairs! Location: Prime location within walking distance of all tourist sights in the Sultanahmet area. It was on a side lane of a popular street, making it easy to access, yet sound-proof from the city noise. We felt completely safe walking home at night from dinners to this location, which is super important. As a side note, I'd used Google Streetview to preview prior to booking and it was hard to get a true vibe of the area. I can attest that it is an excellent location. All in all, if we ever get the pleasure of visiting this marvelous city again, we will 100% be return guests at the Regie Ottoman.

This is a beautiful hotel. It is over 200 years old and used to be a tobacco factory. The exposed brick is gorgeous and the staff is really nice. The breakfast was huge and every dish we had we loved. The location is great, centrally located to walk to many major attractions. We stayed here at the beginning of our driving tour through Turkey and were going to stay in another hotel before we left, but we loved it so much that we booked it again.

The location is perfect. Staff are very friendly and service is prompt. I liked the place and certainly will be my first choice every time i visit istanbul