Régie Ottoman, Istanbul

I am attaching a picture that shows our room. It is certainly not the expansive room in the picture they use to advertise the hotel. We spent $238 a night for a room they made out of a closet. We're stepping all over each other. In addition, the room had a slight sewage smell. When asked, of course, there were not other rooms available. We have no choice, we will have to stay here for the second night.||On the positive side, the staff is very friendly and helpful. The hotel is located in a very good spot - right in the hub of Old Town. The WIFI works well.

One of the best things about this hotel is that it is very quiet . Traffic is not allowed on the street so unlike the rest of very busy Istanbul, the street is totally quiet. Also, you cannot hear anything through the walls coming from the rooms next door. Be sure to get a room with a good view, some don’t have any view. The bed is super comfortable. You can refill the glass water bottle they give you and get ice at the bar downstairs. The staff is very nice. The rooms are starting to look a little tired and could be cleaner.

The air conditioning only operates at a single temperature, with no option to adjust.|I experienced issues with my reservation and received no response to messages or phone calls.|I booked a "superior" room, but it was significantly smaller than the advertised 30 square meters.|There was a water leak in the shower area.|Getting water at the gym was surprisingly difficult — I had to ask three or four times, and it took about 30 minutes to receive a 300ml bottle.|Overall, the service was disappointing. Unfortunately, I don’t recall staying at a hotel of this price range with such poor service.|Do not trust the photos.

Good location, Concierge Team are great and hotel certainly shows off its heritage. Breakfast perfectly acceptable, but missing an opportunity to make breakfast a 'moment'. However I would not class this as 5* for the following reasons:|- There is no lounge where you can relax in the afternoon/evenings only a coffee shop|- Room 302 - none of the charging points worked - solved by the provision of adapter by concierge staff but this should be a 'given'|- Bathroom substandard - it was a shower over the bath with poor pressure - literally had to have face a couple of inches away from the wall to get wet|- Previous sealant repairs around bath to a very poor standard showing signs of mould|- Health and safety issue stepping out of bath onto a wobbly log|- Took ages for the water to get acceptably warm|- Very stingy on toiletries|- Noisy air conditioning outside|- Could do with a night time 'turn down' service as room 302 has 4 windows with 2 blinds each so 8 blinds to close each night

This Hotel is a good choice to make. It’s central to most sight seeing places and within a 10 minute walk to the Ferry Terminal. No need for room service as there is loads of food joints around this hotel. It’s very clean. The Shower is amazing and it also has a bum and willy washer built into the WC. TV channels mainly just news that are in english. You can’t stream or mirror your mobile phone to the TV in the room. House keeping is excellent and very quick to resolve our shower dilemma - just couldn’t work out how to turn it on ha ha, but was our own stupidity and not a complaint. The breakfast was good and they make you fresh omelette of your choosing if you ask. There is loads to do locally and the Mosques are at least a 20 minute walk. We never used a taxi or a bus everything was within walking distance. The staff at the hotel were very very nice and helpful, you didn’t feel they were after any tips, just left you alone to enjoy your break, very pleasant experience. Message me if you want to know any of the places we went that filled up our 4night stay here. Thanks I❤️Regie

Good location, staff very helpful and friendly, breakfast was good. Happy to stay here convenient to walk around to the shops and restaurants including Mosque.

A lovely stay. All staff, but particularly George, were extremely helpful and friendly. Beautiful suite room, loads of space. Great breakfast.

Very disappointing. The heating wasn't working in our room and it was very cold. They couldn't move us, as they were full. They offered a refund of one night (we stayed for three), but could only refer us to super.com - through whom we made the booking. They tried everything possible in their power to avoid paying a refund - making it impossible. I would strongly advise you to avoid both the hotel and super.com