REI

The staff was very helpful and quite knowledgeable about hiking. They made some great recommendations for gear that I ended up really needing on my excursions. The gentleman that helped me pick out the right boots was so helpful I went ahead and joined the rewards club.

I recently had a very disappointing experience with REI that I feel compelled to share. About 3 weeks ago, I visited the store to replace a Yeti ice pack I mistakenly purchased in a larger size. To my shock, I was informed that I have been blocked from returning any items at REI, effective November 2024. I was told that I had been notified about this via email and mail, but I have not received any such communication. In recent months, I made several significant purchases, including a Patagonia backpack and a Yeti cooler, both bought at full price, trusting that REI's customer service was reliable and accommodating. Now, I'm being told that if there are any issues with these items or any of my past purchases, I won't be able to return them. This feels unreasonable and unethical for a loyal customer. I was never informed about this policy change, and I have always believed in the customer service principles that REI representatives emphasize in-store. To make matters worse, I have been trying to reach out via email for the past three weeks with no response. When I finally called, I was told that the department handling this issue doesn't have a phone number, and they could only forward my email and request that they prioritize a response. This is simply ridiculous. I believe it's unethical to impose such restrictions without proper notification. I hope REI takes this feedback seriously and addresses these issues to reflect the values they claim to uphold.

My 25-year-old Vasque boots finally failed. I went by REI, found their selection of replacement options to be outstanding, and left with a pair of cold-weather boots at a good price. I also love that REI is involved in our community and is active organizing volunteers for community projects, like trail restoration in Brentwood's Smith Park. Aug 2025 Update — I went by to get some new shoes to use for both hiking and mountain biking. Sam made a great recommendation and handled it smoothly, which is no small feat on a super-busy Saturday. Great Job! Nelson

I’m pretty overweight and looking to get into hiking/backpacking for my health. I came here not knowing anything about camping or the outdoor lifestyle, but Jacob did a tremendous job at answering the many questions I had. He was thorough and understanding, and made me feel like this lifestyle change is something I could do. I hope everyone has a Jacob every time they try something new. I am excited to come back to REI and buy all my future products here

I must say… Ken (who works primarily in the backpack and camping section) is one of the best customer service sales people that I have ever seen. He has been very patient with me. I am a super slow purchaser and he has been super helpful. The customer service that I have received at this local REI branch, not just with Ken but with Joe and so many more, has been amazing! Kudos to you all! Thanks again Ken! I love my Mountain Hardware Mineral King 2! See you all again soon!

BAZINGA GARY.....IS....AWESOME. food is good. Clean place.

GREAT store! AMAZING and passionate staff members. I recently came in to ask about gear for walking the Camino de Santiago and the person I was chatting with said “you’ve got to talk to Dan- he walked it!” So I’ve been bothering Dan for the past few days on his tips haha - thanks Dan (actually both Dans) BUT I’ve also purchased some great gear as a result of his (and the entire team’s) insights. I’ve been going here for about 4 years and it’s always a pleasure to chat with the team They also tuned up my bike for free about a year ago - I went in expecting to pay a hundred bucks or so and they checked everything out and I blankly stood there like an idiot waiting for them to give me a price. And then they said -oh that’s free. :) Anyway- can’t say enough about how much I dig this store. Highly also recommend getting a Co-op membership- never know when it’ll come in handy but getting a bike tuned up was one of those instances. Wish I could give more than 5 stars

In the bustling marketplace of modern commerce, there stands a store, unassuming yet rich with the promise of adventure—REI. To step within its walls is to encounter a world crafted not merely for the pedestrian needs of survival, but for the soul that yearns to wander amidst the untamed grandeur of nature. Here, garments of remarkable ingenuity are arrayed—woven with fabrics that defy rain, wind, and cold, as though they were conjured not by mortal hands but by some mystical artisan of the wild. The bike section, too, is a haven, offering not only clothing suited for the fervent cyclist but also tools of precision and necessity, those rare implements by PARK, that make even the most daunting repairs a manageable task. The staff, ever cordial and imbued with a wisdom born of both study and use, guide each visitor with a kindness that transforms a mere transaction into an exchange of shared purpose. And yet, one cannot help but notice that such excellence comes at a cost. The prices, steep as they may seem, reflect the quality and innovation that the products embody—a truth known to most who enter. REI is not merely a store; it is a testament to the human spirit’s enduring desire to seek the horizon. For those who hold adventure close to their hearts, it offers not only wares but also inspiration. Thus, it earns its place among the finest purveyors of the outdoor life—a beacon of five stars, lighting the way for all who dare to dream.