REI

Great experience! I don't normally spend much at REI but we found everything we needed thanks to Brennan. We got a couple bags and a table that he recommended. He was super knowledgeable, friendly, engaging, and helpful. Like $250 total. The dude with the long hair and beard at the register was also great, friendly, and efficient. 10/10 for customer service

We have loved REI for over a decade across many states and this location lives up to their great reputation. We now live an hour and a half from them so it’s hard to get there often. We had an embarrassingly large amount of returns we needed to complete and Taylor was very kind and professional helping us. He let us know how we could help them out in the future if this happens again and we will follow all of his great suggestions. It made us appreciate this location and the company even more.

Overall amazing place to get your top quality gear for the outdoors. Opt Outside Those two words express us best. When given a choice, life is better when you choose to go outside. It doesn’t have to be up a mountain and it doesn’t have to be for weeks. But getting outside in all forms connects us to the best part of life. We are Recreational Equipment Inc., a consumer co-operative that exists to inspire and equip everyone to get outside. We’ve been on this mission since the co-op came together way back in 1938 with 23 friends, a shared love of the outdoors, and a first store that was nothing more than a shelf in a gas station. Each member contributed what they could. Some sewed products at home to make them affordable. Others organized stewardship events to protect the environment. Over time, the people who the co-op brought together pioneered many firsts of what we love so much about the outdoors. From those early stewardship events to the labs we created to push gear to its limits, when "me" became "we," it radically changed how we all access and experience outside. And that’s what a co-op is: The people it brings together. The we. Today, we’re over 24 million members strong. Our people still bring joy, value and a shared love of the outdoors to each other and the world. And members still are at the center of our organization, meaning each and every one of us has a voice in shaping the outdoors for today, tomorrow and the next generation.

We dropped my wife’s bike off for a full tune-up and major replacements during the holiday rush. The shop was slammed, but after talking with John and explaining we hoped to ride as a family before vacation ended, he stayed late on New Year’s Day to finish the work. Because of him, we got a weekend of family bike rides we otherwise would’ve missed. Incredible dedication and service—thank you, John!

Giving the store a 5 star review solely based on the exceptional customer service I received from Ralph. He is an incredible asset to the REI Co-Op Community!

Kristin in the shoe department is wonderful! I went to REI a few months ago for new trail shoes. Normally, I hate shopping for shoes because I usually spend hours searching for the right kind of fit, with no luck. Kristin found the perfect shoe for me in a matter of minutes! Thank you so much, Kristin!

We had great experience with this REI store today. Special thanks to Lisa and Taylor for helping us out to modify the order delivery to accommodate our needs. Thank you so much and happy holidays!!

We had a great experience at the REI Store at University mall center in Sarasota. Matthew was an amazing salesman, and now we are members. We will be back again soon.

Worse employees ever . All they want to push $30 membership over and over. And will not bag clothes. The guy cashier worse attitude. Not even the manager will meet a client. Never will go back and not customer friendly. Get employees that know how to treat people and look presentable.

I have been a LONG long 30 year REI customer In Minneapolis, Mn and now at the beautiful new airy spotless store in Sarasota. I buy ALL our waterproof/down/ UV resistant / breathable summer and winter clothing and comfort footwear (urban city and rugged outdoors) for the entire family from REI. My Seattle born father climbed the Cascades and Tetons and took us camping hiking canoeing in New York's beautiful Adirondacks each year then cross country to Bryce, Zion, the Tetons, northern rim of the Grand Canyon, Black Hills, Mesa Verde, Monument Valley 60 years ago. I hitchhiked at age 20 with friends from San Francisco to Vancouver with a 70 lb backpack then took the Canadian National train ( now gone )via Jasper all the way to above Detroit. What is especially fabulous about REI's HUGE selection of products ( online) is the top TOP quality of new innovative materials, deep thought/care in manufacture by many of these once tiny companies, and outstanding long long wear and durability. Washing cleaning all these items is easy thanks to their excellent cleaning products. REI, a Co-operative, has not sacrificed resourcing the very best quality they can locate. They have not become a "mass marketer" like once excellent LL Bean. Instead REI relies very heavily upon their hundreds of consumer product reviews ( which I meticulously read before any purchase). REI genuinely LISTENS to their consumer base!! AND!!! Their online frequent sales, some short unexpected, are legendary! I did 70% of all my Xmas shopping at REI - - great stocking stuffers too. I became addicted to their 10 grams of protein ProBars 20 years ago- - a must have for all my trips. Enjoy!