Reigning Champ

The clothes are top quality — excellent knits and materials. Given the quality, the prices are very reasonable. Moreover, their sizing and fits are consistent. I’ve shopped multiple times online, quick shipping and excellent packaging. Last Monday I was in the Ossington store for an online exchange, and both staff members were more than accommodating, and found me a couple extra pieces that I love.

Tried to do an online return. Jenessa put the returned item under microscopic lens. She inspected the item for 5 minutes. Pointed out multiple defects that are too silly that I almost laughed. Anyway, she was trying to give me a hard time and she became successful eventually. Her behaviour was as ugly as her nails. For an online return, as a procedural fairness, she could’ve just shipped it back to the warehouse. As the store doesn’t process the refund instantly. AVOID THIS STORE LIKE THE PLAGUE! They claim to have great customer service, but when it comes down to it, they're all talk. They gave me the runaround. Their return policy is supposedly 'easy,' but in reality, it's a nightmare. Don't waste your time trying to get a refund or exchange.

I’m writing to express my disappointment with a recent online shopping experience. I placed an order for a shirt that was clearly listed as available on your website, only to receive an email several days later informing me that the item was out of stock and my order had been canceled. I understand that stock issues can happen, but it’s very disappointing to go through the purchase process only to find out after the fact that the item isn’t available.

My friend had a really pathetic experience there. Some associates are a DISGRACE to the brand image. I hope the lady gets fired for her rude behaviour.

Nick was great! Answered all my questions and offered to obtain sizing in a particular standard sweatpants in sage green when there was 0 stock in store! Good guy 👍🏼

Great store with friendly and knowledgeable staff. Super helpful people here. The clothes are pricey but very high quality and made in Canada. It's nice to see some clothes made here at home. Love all the stuff Reigning Champ makes. Buy quality items but fewer of them and treat them right to make them last.

The employees here seem to be bothered whenever people actually shop at the store. If you’re gonna gouge people with expensive prices, at least have SOME level of customer service 🙄

It’s a nice a nice store. They had a great selection .