Reina Roja Hotel

Doesn't matter how decent the service or location is. Doesn't matter if they tell you that they just fumigate that day... YOU WILL ALWAYS HAVE COCKROACHES during the night. Avoid this hotel. (I had to ask in reception for a Raid spray and I kept it during the whole stay.)

Great location. Big rooms. Nicely setup with TV, work area, and good AC. Shower worked great. Enjoy the complimentary breakfast. Unfortunately the hotel is very dilapidated and things falling apart. Needs a lot of maintenance. Roof unusable. Could be a lot better.

Avoid!!!! The middle aged guy in the front is rude as hell. He’ll try to find Random policies and charge you for anything you can. He’s also very disrespectful. He will talk to you and then do something else while talking to you. He will also ignore you when someone else comes to check in or ask any question. No toiletries in the room or bathroom. The whole hotel feels like it’s gonna break apart. Never going back there and I wouldn’t recommend anybody to book this place. Trash!!!!!

Rundown themed hotel. Its party pool heyday was twenty years ago. It’s walking distance to many restaurants and to the main walking area of Playa del Carmen.

Cute hotel but they should tell people there is extensive renovations in progress and there will be hammering first thing in the morning. Also, basics like an iron and hairdryer seem to be impossible items to supply the guests with. Failed on the basics and NO POOL OR ROOFTOP SUNNING. None of that is mentioned when booking. Also, there is a strange “tax” when you check in. I think it’s for the reception person’s dinner. RIP OFF. Oh and, 200 pesos deposit for a towel but they never seemed to have more than one. I hope they get their shit together because the hotel has good possibilities. JUST NOT NOW. my 2 pesos Greg T.

To begin with, this hotel inaugurates a concept: the hotel where it is impossible to sleep! Indeed, from 11:00 a.m. to 3:00 a.m. a nearby nightclub sets the mood and don't count on background noise, it's very, very loud! It is imperative to wear earplugs.|Then the hotel is dilapidated: lobby floor with broken slats, bay windows that don't close, elevator button broken for a long time and not repaired, the parking lot is in fact a dump, etc.|As for the room, it is very large and rather well decorated. The bed is comfortable. On the other hand, the bathroom is outdated, very low water pressure and above all with A PESTIENT SMELL OF SEWER! It's abominable. I asked to change rooms or to leave with a refund: impossible. The person at the front desk really didn't care about my problem. She still told me that she would report it to the cleaning lady. In fact, I met the cleaning lady at 10:30 a.m. and she told me that she would see about it within half an hour. Back at 5:00 p.m., the room still stank... and the cleaning had not been done!!!|Concerning the roof top: distressing! The swimming pool is a cesspool, a dark footbath to which access is charged €15 per day and per person IN ADDITION to the room (obligatory, even if you don't go).|Finally, I save the worst for last: the staff. On arrival not a smile, the usual formalities, advice on good behavior in the hotel (I'm 55) and nothing else. Faced with my problem, a distressing non-reaction. When I left, not a “goodbye”. Pathetic !|I have NEVER been in such a pathetic hotel!

Tear it down.|The place is on life support. |Nothing works and no one cares.|Prepare to adjust your plans when you get there. Location is good. Yes there is street noise but it gets drowned out by the demolition taking place on the hotel. I would not return.

Room was run down and designer was on somethings when he designed the interior as it's all dark wood floors , shadows and the Red fluorescent lighting doesn't help. The room , on the 1st floor, did not have a fridge, coffee pot or microwave- they had two full towels which had holes in them but no face cloth or had towels nor any drinking glasses of any kind. Needed to speak to check in staff to get another room or at least a fridge and coffee machine. After a day both where found and brought to my room. Room was cleaned each day so that was a bonus and the 3 breakfasts included were a simple fare but appreciated. Overall staff were excellent but hotel was seeing it age and although location was great, I would not come back for another stay.