Reiss Brompton Road

Very good service by T , sales manager. good staff as well. Nice suggestions with outfit build. Overall really good service. I was happy with my purchase and left with the 😃 big smile. And surely recommend the store.

Stopped in when visiting London. Had a great experience! The staff gave great service, the store was clean and comfortable. Cannot recommend Shila enough, she gave amazing assistance and was courteous and helpful. They even offer tailor services and were prompt, turning it around in 2 days. The tailor services were impeccable. Can’t wait to wear all my new purchases in the states!

I do not expect a company like Reiss to hire unprofessional and crass managers like “Manisha”. She lacks basic manners and has no idea of how customers have to be treated. She gives the company a bad name and now I know why she has bad reviews on here. I have personally seen her mistreating not only her staff but also customers, she clearly doesn’t deserve to lead a store like Reiss and at one of their prime locations. I myself got mistreated by her in the store and for no reason and would suggest the company to replace her if they want to retain their clients. She’s not refined enough to lead a store and because of her this will be my last time buying from Reiss.

I love Reiss clothing. However the staff in the Brampton road branch are just downright rude. The most recent incident was today where I went to pick up my order. The woman brought it down. Then shouted to her other colleague asking where the junior Girl was. She then thrust my order to the girl. Walked away and said to the her colleague I need to be upstairs. Not a word said to me. And what did she need her colleague to do. Put my order in a bag. She couldn't even be bothered to do that. Or at least tell me sorry Im needed elsewhere. My colleague will help you. This is just another of many incidents in that store that the staff have been rude. I feel if you don't look a certain way you don't get good service. Or maybe they just don't give good service at all. I hope this isn't the case throughout all Reiss storers. As that's not the kind of place I want to spend my money in.

We stopped in Reiss on Brompton Road and were impressed by the organized manner in which the clothing was merchandised. The staff greeted us when we entered as we shopped. They were courteous and helpful. Our sales associate, Shila, provided exceptional service. I found great items and happy with my purchase! A++

Before going in, I had warned my party to be wary of pickpockets in this store as had seen previous reviews. It was evening, and not very busy at all. Staff seemed helpful enough with my questions and we were ok. It is a beautiful flagship store with men’s upstairs. We did not go near changing rooms though which seem to be the problem area.

Today was my first time I’ve ever shopped in Reiss after receiving a gift voucher for my birthday. I was severed by a gentleman named Joe, who was really accommodating, letting me try on anything I wished in order to find the best purchase to spend my gift voucher on. Thank you Joe for making my purchase enjoyable, you’re a credit to that store.

Be careful!!! This store by design and attitude facilitates handbag thieves. A month ago my designer handbag, including my i-phone , credit cards and driving license was stolen from this store. The staff were not even shocked and did next to nothing to help. Only one of them tried to find police to come to store, the other staff acted like nothing happened even though I was distraught. The fitting rooms are separated by curtains. I was placed and in the room with the thief concealed in the next cubicle. When I stepped out to view my dress because there is no mirror in the changing room the thief reached around the dividing curtain and stole my bag, she then passed it to a man who was standing right front of fitting room. The cc tv camera shows the man place my bag in his carrier bag and exit the store. It was such a bad experience please please do not go to this store. The theft is organized and clearly routine. Be aware of the danger! The Store didn’t care what happened to me although I was a customer since 2007. The manager even didn’t bother to call me and at least apologize. The corporate office could not care less. I will never shop at Reiss again because the Brompton Road branch facilitates thieves. You have been warned!

Had the pleasure to deal with Lea at Brompton, I have to say you truly get to know a store customer service when you do a return. I made an online order and had some items to return. Lea was very helpful, followed up with the delivery helped me arrange the return hassle free and felt genuinly went above and beyond to help. Its refreshing to see and next time Iam ordering I will for sure go to this store first

Reiss reminds me of a slightly more upscale version of Zara. I used to love it but feel the style has gone downhill in the last few years. This location is on the smaller side.

Ahh, to be young on Brompton Road in the heart of London's Knightsbridge. Money & Youth. All of London's other neighbourhoods love to knock Knightsbridge. Bollocks - we all know those ninny chavs would give their eye teeth for a mint flat overlooking Hyde Park. Brompton Road for people watching, Sloane Street for luxury shopping, and Michelin rated Dinner By Heston Blumenthal for supper. Find me in the lobby at the Mandarin Oriental or across the street at Harvey Nichol's. Special thanks goes to Reiss at 163/169 Brompton Road for helping me get that very posh British prep school thug look without having to drop a lot of pounds (both the money and the weight).

A huge store with London-chic fashions. I found a lot of great items here...everything from dressier clothing to casual items and even small things like pocket squares were all here. The customer service was friendly and attentive and I would recommend this store to anyone.

Recommendation: please DON'T go to the Brompton Road store, go to other REISS stores!!! The shop assistant called Killian tries so hard to sell and he'd mislead you. And then its store manager Anna is a total bit*h, she wouldn't let you exchange items even if you haven't worn the clothes. Once you've paid and walked out of the door, their attitude changes completely. I still think Reiss is a great brand. I like it very much and have been a loyal customer for years. However, I'd suggest you to visit other stores instead of the one on Brompton Road. Let me tell you the story. On Sunday 9 Mar 2014, I visited the store, bought a 450 pounds suit. Basically, the suit is a slim design, although my usual size is 36, having tried different combinations, Jacket size 38 is good for me, but it goes with size 32 trousers which are a bit too loose. So I tried size 30 trousers which is good, just need to loosen the waist by 1 inch. Now, Killian didn't tell me that I can't mix & match, so he could lose the sale. He instead played a trick, he gave me the size 36 jacket and said it's ok for me too. So I bought the suit. After I went home, I realized size 36 jacket is too tight and makes me fell uncomfortable. So I went back to the store on Wed 12 Mar 2014 to exchange it for size 38. Killian wasn't there, but the bit*h store manger Anna refused to exchange the jacket for me, saying that I've altered the trousers, and she can't do mix & match for suits. I understand the store policy, but on Sunday, Killian knew that size 38 jacket and size 30 trousers are the best fit for me, he didn't tell me because he didn't want to lose the sale due to "no mix & match" policy. Instead, he gave me this size 36 jacket to try on and tried to persuade me to buy. Had he told me that they don't allow "mix & match" for suits, then would have taken a second thought and not buying it. Anyway, long story short, just go to other REISS stores in London, don't go to that one!! Yours sincerely, Tom

Went there yesterday, got three pants.. The staff is unprofessional and border line rude.. Hardly anyone helped me, although I was the only one in the men's section.. I like the brand and usually go to their Covent garden branch which I never was treated like that .. When I complained to the women manager.. She said : ok and she walked away!