Relais & Chateaux Hotel Orfila

Our recent stay at Relais & Châteaux Hotel Orfila was nothing short of extraordinary. Traveling with three young children while pregnant can be challenging, but from the moment we arrived, the team at Orfila—especially Bruce at the front desk—made us feel not only welcomed, but truly cared for. Bruce went above and beyond to ensure everything was perfect for our family. He anticipated our needs before we even had to ask, and thanks to his attentiveness, we arrived to find thoughtful touches that made the experience unforgettable. Our children were greeted with goody bags and snacks, and their faces absolutely lit up when they found chocolates waiting in the room. An incredibly comfortable additional bed and cot had already been set up, and to top it off, my son was gifted a stuffed animal he hasn’t let go of since we left. These gestures weren’t just generous—they were deeply personal. The room was not only elegant and spacious, but also stocked with fresh fruit that was out of this world—the kind of detail that makes a stay feel truly luxurious. The location couldn’t be better—tucked on a quiet street, but just a short stroll from everything Madrid has to offer. Yet despite being in the heart of the city, it felt peaceful and intimate, like a secret retreat. This hotel combines old-world charm with thoughtful, modern hospitality, and it’s the warmth and care from people like Bruce that makes it stand out from anywhere else we’ve stayed. We will absolutely return—and recommend Hotel Orfila to anyone traveling to Madrid, especially with children. It was simply perfect.

The hotel is absolutely beautiful! Breaming with old world charm and five star service, you will not be disappointed in this stunning boutique escape. Breakfast in the tranquil garden is not to be missed. We stayed in the junior suite, which was spacious, stately, and well decorated. The beds were very comfortable and the linens soft. The bathroom was very nice with a separate tub and walk in shower. The water pressure was very good. One of the best things about Orfila is their outstanding staff: friendly, kind, helpful, and dedicated to making your stay perfect. I highly recommend a visit to the Hotel Orfila!!

We had a wonderful stay at Hotel Orfila, the hotel was beautiful. We had a family room, which was spectacular, the equivalent essentially to two connected suites. It was remarkable value too, I dread to think what it might have cost to reserve a similar room in London for example. The staff could not have been more friendly and helpful, I am afraid to name names because I will undoubtedly leave some out who were brilliant but whose names I have forgotten, but Carlos, Bruce, Leo, Younness, Clemence, and others really made the hotel special.||The hotel has a nice patio at the back, where you can have breakfast, lunch, and dinner. There is dining room at the back which is indoors but adjacent to the patio. There is a small but nice bar at the front. The hotel only has 32 rooms so it was quiet and intimate. The hotel's recommendations for dining out were excellent.||The hotel is about 15 minutes walk from the Gran Via. It was quiet area, not busy or full of tourists, but there were a lot of restaurants very close by. The shopping district was very close, and the hotel was well situated for El Retiro, El Prado, and for the centre of Madrid. ||We had our two older sons, so we booked Carlos Sainz karting, which was about 30 minutes in taxi, but well worth it! My son left his mobile in the taxi, but the hotel sorted it all out, they couldn't have done more.||In short, a wonderful stay, and many thanks to all the wonderful staff at the hotel.

This is our second time visiting this lovely hotel and we are glad we came back! Friendly service, lovely decor, nice location. Our room - we had a suite - was very spacious and comfortable. Wonderful air conditioning. Plenty of hot water in the shower, and a nice jet bath as well. Everyone is friendly and helpful - we really felt comfortable here. We also dined in the restaurant one evening and very much enjoyed it. The food and service at the restaurant were quite good. Another thing we really like about the hotel is the parking -- we were able to park our car here and so it was very convenient. Overall a wonderful experience again...|One thing they can consider is a bit of updating.

What a pleasant surprise! We were expecting a nice hotel given its 5-star rating, but it exceeded our expectations in every way. The rooms, the service, the attention to detail—everything was truly exceptional.||The entire staff, from the bellboys to housekeeping, made us feel completely at home. Everyone was always ready to help and went out of their way to accommodate any request or need. Their warmth and dedication made our stay truly memorable.

We had a great stay. When we arrived, the staff was very helpful and showed us around. We also received a welcome drink. The breakfast was amazing, and even if you don’t book with breakfast, it is still possible to have breakfast at the hotel. The location in the city is also great. The reception was very helpful in multiple ways, such as booking a hairdresser appointment and arranging a taxi. Something that took out very positively was when we forgot our Passports in the safe, which we noticed when we got onto the plane, they opened the safe and Enrique drove them to a friends hotel after his shift, which was SUPER helpful!

Wonderful!! This is a gem of a hotel we want to return to tomorrow! It's a beautiful hotel with excellent rooms and unbeatable service. The manager, Alejandra, makes sure her team makes your stay a joy, from breakfast to dinner (which we unfortunately didn't enjoy, but everyone commented wonderfully). The breakfast waiters are true professionals, and the doormen brighten your day and provide excellent service. The location is perfect, in a great neighborhood and within walking distance of everything you want to do. Highly recommended!. Thanks to the entire Orfila team!

This is such an extraordinary hotel! My family and I had a really amazing stay. The front desk manager, Carlos is great. Super helpful and went out of his way to make our stay very special. Thank you all for your great work!

The hotel is old school and great relaxation space because of it. Highly recommended as boutique get away. The technology is a little ahead for motion sensors and a little behind on the WiFi hookup but overall a splendid stay. Alejandro and Maurito are most excellent staff!!

From the moment we walked in, we were in awe. The Hotel Orfila-Relais Chateau is a lovely boutique hotel. It is just far enough away from the hustle and bustle of the main attractions, but easily accessible by metro or taxi. The staff were the friendliest we have encountered- they we charming and welcoming and went above and beyond their basic duties to make us feel relaxed and at home. They provided a wealth of information of the city, as well as for our short trip to Toledo and road trip to Basque country. They really made our stay in Madrid more enjoyable. When we checked in, we were offered complementary champagne. Unfortunately we were both under the weather and couldn't drink alcohol for most of our trip (in Spain, nonetheless). The decor is grand and feels antique in a good way - It's not that modern floor to ceiling glass/hipster antique wood stuff that you get everywhere nowadays. This also means that our rooms were S P A C I O U S. I think staying here ruined most of the other hotel rooms we stayed in around Spain. Here, we had a huge bedroom with a comfortable plush couch. The coffee table was stocked with complimentary fresh fruit and a bottle of wine. The bathroom consisted of 2 rooms- the toilets were separated by it's own door. The sink had 2 faucets. The hallway had a wraparound corner closet larger than the closet I have at home. I have to say that this was one of my favorite hotels I've ever stayed at- between the decor and the staff, our stay was wonderful. I've already been telling all my friends about this hotel and would not hesitate to stay there again the next time we are in Madrid.

This boutique hotel is a gem! We will stay here again when I come back to Madrid. Staff was friendly and helpful, rooms were clean and newly redone so everything was sparkled. I loved to have breakfast downstairs in the courtyard, and the location of this hotel was ideal. Thank you to the lovely staff.

Awesome boutique hotel in the heart of Madrid. Service is spectacular. There are so many things to do in the immediate area.

Love this boutique hotel in Madrid! Just steps always from great shopping and is on a quite side street. The friendliest hotel staff ever. The rooms remind me of the plaza athenee is Paris.

My husband and I stayed together at this wonderful little haven for 5 days; the staff are ALL absolutely welcoming, charming & competent! Our room was just perfect and everyone made our stay in Madrid special! When we return to Madrid next we will definitely be returning to this lovely hotel!! Accessible to everything!

Luv luv! Having been to Madrid many times on business, I was delighted to have come across this gem of a hotel. We booked 4 rooms and without requesting it, we were booked on the same floor (our 4 rooms were the entire floor). This beautiful and scenic boutique hotel is nestled in the middle of a very private street within walking distance to the Gran Via with lots of lovely boutiques along the way . The staff is extremely friendly and knowledgeable, referring us to some wonderful restaurants during our stay. Rooms are spacious and beds are comfortable. Breakfast is served buffet style and was quite good. We stayed in January, but during the warmer months, you can dine on the beautiful private patio of the restaurant. I will definitely book here again over the larger hotels in Madrid. A++++

This is absolutely the loveliest boutique hotel. Everything is perfection. The deluxe suite is huge, gorgeous, and perfectly appointed. Centrally located with a truly friendly multi-lingual staff, I can not wait to stay here again. It's just beautiful.