Relais Balcone di Giulietta

The room was excellent — clean, spacious, and very comfortable, which really met 4-star standards. However, there were a couple of issues that made the stay less enjoyable. Check-in was not easy. To reach the hotel you need to pass through a big crowd queuing to see Juliet’s house. As first-time visitors to Verona, this was confusing, and it would have been helpful if the hotel gave clear instructions in advance. Also, we had an early morning flight and asked the hotel to help us book a taxi the evening before. Reception was closed until 8 AM, and we were told taxis could not be booked in advance. The only option given was to call the taxi company ourselves, which was difficult as we don’t speak Italian. A private transfer was also not available. In the end, we felt left on our own to figure out an important matter, which was stressful as guests. For a hotel of this category, I would have expected more proactive assistance from staff, especially with something as essential as airport transfers. The stay itself was comfortable, but the lack of support and the confusing arrival experience brought down the overall impression.

This was our first trip to Verona, but we've stayed at hundreds of hotels around the world. To say that this hotel is superb is not an exaggeration. The room was well appointed and comfortable. Our room had a balcony overlooking the street and we loved having coffee in the morning and wine in the evening while watching the city. The bed and pillows were perfect. The staff was welcoming and friendly and the private courtyard access was just another perk. The location is fantastic, easy access to many shops, the arena, parks and restaurants. After reading about the ownership and renovation, I feel that this hotel just simply got it "right" and I highly recommend this hotel.

If you’ve stayed at 5 star hotels before you’ll be very disappointed. Upon arrival, in order to get into the hotel, we had to push past gigantic crowds of people there to see the Juliette statue. These massive crowds begin at 9 and last until 7 when they lock the gates. After that time, you have a key that you must use to unlock the gates while people on the street stare at you and wonder how you’re getting in. The location to the main square and shopping is great, but the crowds outweigh the advantage. Upon our arrival, we basically received a sales pitch for a few businesses in Verona. One was to buy passes for breakfast at a restaurant in the main Square since they do not have any food on property, which is fine. The other was a perfume store. In terms of the room, it is cute and some have good views of the street or courtyard. However, the bathroom is outdated + poorly lit and if you have mobility issues you will have a problem getting in and out of the tub/shower. Overall, I will not be staying there again.

Absolutely unforgettable stay! ✨ The room was elegant, spacious, and with a view straight out of a storybook, overlooking Giulietta’s balcony. From the moment we arrived, Francesca and Andrea went above and beyond—welcoming us warmly, helping with our bags straight from the car, and getting us checked in faster than I’ve ever experienced. Their kindness made us feel instantly relaxed and cared for. The hotel’s location is unbeatable, right in the heart of Verona, making it easy to explore the city’s charm on foot. It was truly an exceptional experience—one that I’ll remember with so much gratitude. Highly recommended for anyone looking for comfort, charm, and that little touch of magic!

If you are visiting Verona, I would highly recommend staying at the Balcony di Giulietta. The hotel is inside the gates of the Romeo and Juliet balcony which is a highlighted tourist site. It can get a bit hectic getting in and out of the hotel during the day when the gates are open for tourist to visit the site but it was worth it. The rooms were comfortable and clean. The location of the hotel is perfect, walking distance to restaurants, shops and all the main sites.

This truly was an experience! The staff was extremely fun and professional. The rooms were amazing, clean and comfortable. The only downside if you really even want to consider it one, is fighting the crowds to see the balcony. I highly recommend this hotel if your looking for a place to stay in Verona!

I cannot disagree more with the glowing reviews I have read about this hotel. Battling through noisy crowds queuing to get to see the famous balcony, luggng suitcases over the cobbles, unable to find the door to the hotel tucked away in a corner of the courtyard, unable for some time to get anyone to come to the door to let us in was not the "welcome" we expected. And the noise from bellow is relentless . We had our own balcony looking over the courtyard but couldn't enjoy it because it was so noisy and because there was no privacy. Yes the courtyard is closd to the public at night and you are givine a key to unlock the gates to get out but there are always people clammering to get in and we felt a little threatened by this. Our room was large and modern but there were no hooks to hang anything in the bathrom, no drawers and very little space in the wardrobe - no shelves to speak of. Not a comfortable room. This hotel has no dining room nor breafast facilities. we were given vouchers for breakfast at a cafe in the busiest most touristy square in the city - the breakfasts were not very good - a basic fruit salad, a dry croisssant, an orange juice and a cup of tea - not what we expect of a 4 star hotel - in the sort of cafe we wouldn't normally go to. This hotel has no facilites other than bedrooms - there is no proper reception area, just the office which the staff work in and more importantly no toilet other the ones in bedrooms. Having left our luggage at the hotel on the last day of our stay we returned mid afternoon to collect our suitcases and hopefully freshen up before heading to the airport. My husband needed to change his clothes from those he had been wearing for sightseeing in the very hot weather. We were told there was nowhere we could use - we said we needed to use the bathroom urgently and a member of staff took us down to the basment, through a storage area, to the staff toilet. This wasn't particularly pleasant, especially as we were "chaperoned". We would describe this establishment and a bed and breakfast without the breakfast. It certain;y isn't our idea of a 4 * hotel. And it is not good value for money.

Beautiful and intimate hotel. You can't get more central to Verona than this. Top quality service and amenities. True luxury in a complete wonderful historical setting.