Relais Charles-Alexandre

Small 20 room hotel, with a B&B feel without the breakfast.||Location is ok, close to restaurants, but not really walkable to the main tourist area. ||The hotel experience was different for us as the front desk was virtual (by text, or phone) ||Room key and front door key was activated by smart phone. ||Our door would not latch and a repair person was sent within 10 minutes. ||Room was comfortable however, definitely not sound proof as we could hear everything.||Over all decent stay but would not return as the price does not reflect the lack of services offered.

Very beautiful and clean room. Great location right by the Plaines. You need a cell phone to open doors. No problem opening mine, but I could not lock the door of my room. That meant I had to pack my stuff in the car early the next morning before going for an early morning walk. I emailed them and asked to send me a code, but there is no code. Only a cell phone works; it is a great concept but it has to work properly. There were also things missing in the room such as soap... Would I go back? Not sure..

Good value for the $. Restaurants, cafe, Historical sights and grocery were walkable. Room was spacious with a mini fridge, Nespresso Coffee maker, iron, heater and air conditioning. Bathroom was spacious and newly renovated with plush bath towels. We would stay here again. ||Hotel has NO elevator, request main floor if stairs are an issue.

Great spot! Walking distance to everything! Nice space in a great location, old building with hardwood floors. Breakfast *not* included, some reviews from years ago are not accurate. Our room had a mini fridge and espresso machine, much appreciated! Loved walking to the old city, art museum, plains of Abraham, Rue de Cartier, and the beach (l'oasis du port). Also close to gas stations and a little grocery store. Parking was $20/day. Reliable Wi-Fi! Comfy beds and fully stocked bathroom. AC was great once we figured it out! Mobile key was easy once we figured it out! (It took less than a minute to figure it out.) Reception was available by phone or text if needed! Would stay again, already missing it.

Great location, reasonable room space, very comfortable||Lime, mold, and hair in the bathroom||(Old) air conditionning very noisy!

Let's start with the good aspects. The location is really good, you can easily walk to many sights. There are also many restaurants and shops in the neighbourhood. |Staff at reception were really friendly and helpful. |You can also book a parking space (the spaces are limited and there is a fee, but still, this is so valuable in Quebec!).|Our room was ok. The bed was a bit wobbly, mainly due to the soft mattress. A fridge and a kettle would have been great, but we knew there weren't any such amenities beforehand. What we did not know was that there was no desk - if you book a room with a desk you'd expect it to be there.|Cleanliness was ok all in all. I wasn't too happy with the blankets on the bed, they had apparently not been washed in a while. The sheets were clean though.|Housekeeping is available, but only if you stay longer than 3 nights.|What was really annoying was the breakfast situation. The hotel's website boasts: "You will enjoy your luxurious continental breakfast in an art gallery décor, accompanied by the sound of soothing background music reflecting the mood of the place. Fresh fruits, croissants, cold meats and cheese are on the menu for this refined breakfast." Obviously it might be open to interpretation what a "luxurious", "refined" breakfast consists of, but it's certainly not a cup of filter coffee and a cheese and ham croissant at a nearby coffee shop in a dark mall. If I had known that breakfast would be served elsewhere I would not have booked the room. Neither the hotel website nor the ad at booking.com indicates there is a different breakfast location (for guests who have booked cheaper rooms perhaps??? We were left guessing). Guests must be informed of such a situation before they book or at least before they arrive. We had a tight schedule and going elsewhere for breakfast was not part of our plan for good reasons. While staff at the café were lovely and even allowed us to switch to a latte and a slice of banana bread instead of the croissant it's downright ridiculous to describe this as a "luxurious" breakfast. |Given this experience I would not trust this hotel again or recommend it to someone else, even if we were happy with the location.

Good place to stay, good location. Just be aware there is no réception: you need à internet connexion to get in thé place

We spent 3 nights at the hotel from 9/11 to 9/14. The evening of our first night we found half our luggage sitting in a large pool of water that had apparently leaked from the AC unit onto the floor. We alerted the front desk and the solution was towels on the floor to contain the leaking water. This remained the solution for the duration of our stay as the issue was never resolved. We had an additional leak from the bathroom sink which left a puddle of water directly in front of the toilet. This was also never resolved during our stay. And finally, our vehicle was sideswiped in the paid for hotel parking spot in back on Thursday. The tight spots and close proximity of the building behind the spots probably make it 50/50 if your vehicle will be hit by another vehicle. They have camera screens at the front desk pointed at the parking lot but were told the manager wouldn't be able to review footage until Monday - no explanation provided for this delay. We finally got a call on Tuesday 9/17 from the assistant manager saying he couldn't review the tapes - no explanation provided. We asked that he review all of the issues we encountered with the manager and we asked for an email response. None came. Instead we got a call saying nothing would be done and our insurance would have to cover the damage to the car. We were strung along for weeks. Of course insurance will not cover the damage, I will pay until the deductible is met. Very disrespectful assistant manager and manager. We visit QC every September but will never stay here again.

Que bonne hotel!! Found this via Booking.com and the hotel is better than I anticipated. It's located on a main road so it's central to both local and tourist spots. It's further from the Old Quebec but it's still walkable and very close to the Plains of Abraham. The ambience of this hotel is classy, elegant and boutique-y. Our room was located on the 2nd floor and what a lovely space it was. The showers were hot and the pressure was just the way I like it. The bed is comfy and there's an old desk that inspired me to write. The breakfast room is set up so beautifully with white flatware and everything just looks super Instagrammable. There are artworks all around and classical music plays in the lobby and it feels so relaxing to just sit on any of the chairs that are elegantly placed to welcome guests to sit and enjoy the view. I am more than satisfied with my first time visit here in Quebec. Returning to this place after a long day out exploring was just the type of relaxation people need from their hotels! The service was excellent and very accommodating. Je t'aime Hotel Relais Charles-Alexandre! Merci beaucoup!