Relais le Betulle

I made a reservation for July 2026 and cancelled it within two weeks of booking after my travel plans changed. The hotel required full prepayment for the entire stay at the time of booking. After cancelling, I received written confirmation that the reservation was cancelled and that my refund would be processed. It has now been over a month, and despite multiple follow-up emails, I have not received my money back. The lack of follow-through and the repeated need to chase a confirmed refund is extremely disappointing and reflects poorly on the hotel’s integrity and business practices. Additionally, a friend visited the property last week and informed me that parts of the hotel are currently under renovations — something that was never disclosed at the time of booking. Requiring full payment for a future stay, failing to promptly return funds after a confirmed cancellation, and not disclosing construction are serious concerns. There are many reputable hotels that require only a one-night deposit and operate with far greater professionalism and honesty.

Fantastic hotel with great service, views, and amazing kitchen. Outdoor swimming pool great for warm months. Highly recommended 👌🏻

We spent 5 days in the hotel and during the entire stay I had mixed feelings. Definitely the 4* are only on the paper, the beautiful pictures you can see online are not really how the place looks like. The rooms are outdated, with dirty carpets...however there was some reconstruction done, as the the bathrooms vere new and modern. There was no kettle, no glasses or cups in the room...when we asked for glasses at the reception, they sent us 2 plastic cups! In order to be able to make a coffee in the morning, we purchased a kettle at a supermarket and borrowed cups from the breakfast! There was quite a choice of food at the breakfast, but a very disapointing point was a coffee from a machine... We asked whether we can get a coffee from the bar, even if we need to pay for it..but the bar was opening only in the evening. There was a bar at the pool, however again using a nespresso machine, or similar, not having a proper coffee machine. The pool in the pictures looks stunning, in reality part of the tiles in the pool was missing...our child cut a foot on the broken tile. There was a whirpool next to the pool full of green water. |At the same time the staff at the reception / breakfast was very nice and helpful. Would I come back again? Definitely not! There are much better hotels, apartments, even with less stars, but very clean and well equipped.

Friendly staff and very helpful. Beautiful views - The only problem I could even think of is if you want to spend time in town it’s always a taxi trip away unless you have a car but that’s ok. Wifi is a bit in and out also mobile signal in the area is sketchy at times. Worked ok for Vodafone. These are not problems of the hotel! Just giving advice. 😀 there is a laundering service but it’s not same day.

The worst hotel I have been in. The room at 24 deg without possibility to drop the temperature. The shower water outlet blocked cwmresting inondation in the bathroom. Towel not replaced from one day to the other. Soap not replaced each day. Mosquitoes everywhere and no windows protection. Maybe in the summer if air conditioning works. But never again in the winter. A shame for a 4 stars!!!

This hotel went above and beyond to accommodate me and my family. It was absolutely stunning and gorgeous. The food is delicious, you get a real authentic Italian experience here. You feel like family in their home. The area around the hotel is great too, the people in this area are all so kind and made us feel at ease. I would highly recommend staying here if you’re in the area.

I made the mistake of booking this hotel based on the very deceiving pictures on hotels.com, rather than staying in one of the lovely and way cheaper hotels we previously stayed in the area. I thought given this is one of the most expensive hotels in the area we were in for a treat to celebrate our wedding anniversary. We arrived after a fairly long drive feeling excited to celebrate our wedding anniversary with a lovely glass of prosecco and dinner at the hotel. Instead, we arrived at a very miserably looking hotel in the heart of the prosecco region, noting reminding of a lovely Italian relais, instead this must be the saddest looking hotel in the entire country. To our utter surprise, the restaurant was closed and the hotel did not even seem to have a bar or proper lobby where we could enjoy a glass of prosecco while admiring the prosecco hills around the hotel. Reception area is equally miserably looking, not like a place you want to spend much time. Rooms are clean but again looking miserable and dated, nothing resembling of the beautifully shot pictures on hotels.com. I feel scammed, especially for €177 for a night. Luckily, we only booked this place for 1 night. I felt really sorry for those having stay for longer. Needless to say breakfast was another disappointment, coffee comes from a machine and the food did not look appetising at all, nothing like the beautifully presented tables and made to order breakfast and coffee (included in the room price) offered in other 4 star hotels we stayed in Italy for a fraction of the price. We hardly met any other guests, only a few people at breakfast, which explains why the owner overcharges guests for the room while too greedy to invest money in this very sadly looking place. Joke of the year was when the receptionist asked if we had taken anything from a non-existent mini bar, which was not even in the room!?! My advice is book something else to avoid disappointment, there are plenty of other proper Italian hotels/relais in the area (near Treviso and Oderzo) for the fraction of the price!

This is truly a 4 star hotel,that could even be 5 stars! We heard there was a Micheline cuisine there but unfortunately did not have time to try it. The reviews looked amazing though. Our stay was very comfortable,easy and relaxing. There's an outdoor pool,it was a bit too chilly to swim,but we had a relaxing time near the pool while reading books and enjoying cocktails. The staff at the front desk is super helpful and gave us numerous tips on how best to get to Venice and where to park for free. Also at 5 in the morning very pleasant guy made us coffee and tea so we could get fueled up on our way. The room was very spacious,with a balcony and view on the pool and mountains and we had a blast staying there for 3 nights. Highly recommended place! Breakfast was also very tasty!

Lovely hotel on the Prosecco hills in Conegliano, Italy - highly recommended! If you want to live an authentic Italian experience, this is the place to be: great view, courteous staff, traditional and at the same time sophisticated delicious food!