phom
Google
We were extremely lucky: a whole week of sunshine, we found the last parking space on the property, and were given the nicest room in the house. The view of the lake and the large, venerable, palm-lined park along the shore is truly spectacular. The international staff is friendly and attentive, and the food is delicious.|But this "magnificent potential leaves us with mixed feelings," as other reviewers have noted. Being in the same industry, we perhaps pay more attention to the "moments of truth"; for almost half a thousand Euros a day, you have certain expectations. Of course, only the experts in service can master the art of arrival.|In fact, our arrival was rather sobering: no welcome drink, just a request for ID and Creditcard, our room wouldn't be ready until 3 p.m., we should simply spend the hour and a half in the park (in 38°C!), and then we would be called. When the call didn't come, we grabbed our luggage from the car. The parking lot was now a mess, with hotel and restaurant guests' vehicles parked crisscross all over the place, as apparently no one was responsible for parking and luggage.|Our double room was small but really nice: picturesque view of the lake, balcony with a parasol, comfortable mattresses, Nespresso machine, Geberit Aquaclean toilet (unfortunately, the bidet part didn't work, and the Krups needed descaling).|The breakfast buffet is exuberantly varied and promises eggs cooked to order. However, at 7 a.m., there's only one server, who's overworked with setting and clearing the table and serving coffee. Unfortunately, there are only baguettes and not the delicious paninis we so appreciate in Italy.|The "beach" is a leafy terrace overlooking the lake with loungers and permanently installed parasols, which unfortunately can't be bended off, so you're soon sizzling in the hot sun. The lake access is also poorly designed: a rusty staircase and a dangerous 5-meter-high, sun-baked ladder (see photos). The paths are only gravel and have numerous footholds. The canopies under palm trees along the shore are very pleasant and romantic.|In summer, Lake Maggiore is a beautiful place for swimming, despite the heavy boat traffic. But what do you do at other times of the year? Despite claiming to be a luxury resort, there's no pool! The only Jacuzzi is barely big enough for 6 people.|The beach bar "Brasserie" has good wines and delicious snacks, but is unfortunately understaffed, and an "aperitivo" with only stale olives and discount chips is no longer the Italian norm. Restaurant Tiffany caters to well-heeled guests who arrive at lunchtime in 30-foot yachts or Bentleys and embark on "VillaPorta's slow food journeys" with magnum bottles of Laurent-Perrier, or at least Ca dei Frati. In general, guests are constantly informed via WhatsApp about special, paid "experiences" such as yoga, Buddha dinners, aperitifs with a DJ, gentle stretches and so on. This reminded me of very early experiences at the Club Méditerranée, where you could never lie comfortably for long because animateurs would come and invite you to join them ...