Relais Villa San Martino

This is an amazing hotel |1. Food - incredible breakfast, with the tastiest cakes you can find. The restaurant on premises, Trattoria, was delicious - dishes were fresh with good variety. |2. Service - 5/5 from check in, to breakfast, to dinner. Everyone was pleasant, fun to talk too and took care of every request.|3. Premises - beautiful territory, with a huge pool, the rooms felt sufficiently spacious, there is also a gym with all the basics. |4. Vibe - when we were there the hotel was not completely full and it felt super tranquil and relaxing. |5. We just wish we had booked more nights

We spent a week at Villa San Martino and absolutely loved this elegant hotel with beautiful surrounding grounds, including a trulli restaurant that we had dinner at three times because the food was so delicious. The breakfast buffet was plentiful, healthy and everything was made on-site. The location is convenient to visit popular towns in Puglia. We would then spend the other half of the day by the pool. It was very relaxing. Our room had old world charm, was clean and comfortably fitted 4 adults (parents and 2 teen children). The staff were very friendly and helpful, we started to feel like family by the end of our stay. We were travelling for 4 weeks and stayed at 9 different accommodations. Villa San Martino was the highlight of all the hotels we stayed at.

Great location with beautiful grounds. 2 restaurants on-site, breakfast. The rooms were updated in 2014 and in 2016 with high quality materials. There is parking on-site, you can borrow umbrellas if it's raining. However, simple things are not thought through, like there is not enough light in the bathroom - actually none in the tab, the bathroom door opens right into the toilet, the pillow choice is very limited, and the hot water does not come fast enough. I hope they can address these.

Came expecting a spa and wellness retreat as per Booking.com. Reality - soa was closed even though all facilities were listed in the booking confirmation when they took our prepayment days before arrival. We were not given the prepaid Junior Suite with terrace / but a ground floor room off reception adjacent to the car park with people walking by constantly and early wakeups as no staff in reception to answer the phone. Both restaurants closed on Monday so ordered room service. Almost 2 hours to get food from the bar snacks menu!|Beautiful pool but there are other places nearby. Martins Franca is lovely - save your money and book somewhere else!

Lovely hotel, lost in the south of Italy. The food is amazing, the pool is giant and calm. Only 21 rooms so it’s never overcrowded.

It is not a 5-star hotel experience whatsoever. We had two different rooms in two different buildings. Here is a summary of our experience: you have to wait 20 minutes for hot water, and the staff says that’s normal; the A/C turns off automatically after a while, so you have to keep turning it back on, which is a major problem at night; towels are not replaced but simply re-hung; the gym doesn’t have working A/C; and the breakfast is very poor (although the coffee and juices are great). The list goes on and on. On the good side, the staff was great and tried their best to accommodate us considering the circumstances.

AVOID at all cost! You have been warned! This place is a disgrace: we have just been here 1 night so far but we have unfortunately booked 5 nights. The chaise longue at the pool are so old they fall apart and some are even dangerous with rusted screws pointing out. Our bedroom was not made. No hand soap is provided even after asking. Breakfast was a disaster: empty “buffet” and coffee service taking ages and getting orders wrong and mixed up with other customers. The room we received and had to wait for when we arrived was a disgrace how distrustful and filthy it was and thankfully they moved us to another room after we complained. A couple of photos attached. I don’t know how people can give more than 1 star to this place. Maybe 10 years ago it was nice but this is definitely not the case anymore and we feel robbed for paying such a high price for this very poor hotel experience.

Please save your money and do not book here! This is not a 5 star experience at all. We stayed here at the end of May 2025. We were given one key card to share and shown to our room which was nice, this was around 6:30pm. The room door was very stiff and we accidently locked ourselves out. We were told that there was no other key card and this was the only master card. They explained after a storm they did not fix the entries to a lot of rooms so unfortunately there was no way to access. There was no option but to wait until the cleaners came in the morning between 8-10am. EVERYTHING was in our room, including money, passport, car keys, medicine that was needed. We were given another room with a broken toilet seat and dirty, we were then given a third room just to sleep in. The next morning our room was ready and open, no one called to inform us that it was open with all our valuables in there. We spoke to the front desk who explained they will inform booking.com for money back but this did not happen. They have ignored messages from booking.com and not made any comment about their original agreement for money back on our stay. I feel as a supposed 5 star hotel they should have better access to rooms especially for emergencies. There was no option to give it 0 stars