Jessica C.
Google
Definitely less than I expected for a four star hotel. Starting with the good, the room and the views were fantastic. It was very serene and relaxing.
We stayed in Casa Cecilia, a sort of annex of the main hotel. It was private, we had our own outside space with grass and a little table. I wish I had known about how many stairs would be required to get from the hotel up to our room, not to mention the walk up the small “two-lane” road with very little shoulder nor lighting. We also felt that the service was lacking. The staff, while pleasant and polite, felt rushed and annoyed when we had questions beyond the typical check in/out.
On the second night, we thought it would be nice to order room service from the hotel restaurant. Not only did they ask us to walk down to the hotel to order in person, they asked us to wait in the lobby while they prepared everything. Being guests of the hotel, we assumed we would be given plates and metal cutlery to eat with. Unfortunately, they gave us flat wooden cutlery (single use) and all of the food was packaged in take out boxes… AND my husband had to bring it up to our room! Not what we expected for a 4-star hotel and paying this much for it.
The WiFi/internet could also be improved. We spent a lot of time in our room because of the storm and this was a point of frustration for us.
The breakfast was a high point for our stay. The staff was always so friendly, made us cappuccinos, and always had a full stock. We had breakfast at the hotel every morning we were there. I can’t remember her name, but the woman working in the breakfast room from Sri Lanka was fantastic and so lovely.
If you’re staying in Laglio, I would recommend to rent a car. We were here during a big rain storm and taxis/ubers were extremely difficult to find and were expensive when we did find them. I’m sure it would have been easier without the rain, but you can never predict the weather. There also is not that much to walk to in this area and the closest ferry is a 2 mile walk or a bus ride away.