Relais Vittoria Colonna

I stayed in the Fabia suite on the first floor and the room itself was nice and big. Reception is only there from 2-7pm, so you will have to do self check in if you arrive late, which worked fine for us. They can also hold your luggage but since reception is only there from 2-7, there was no one there to take our bags. You were just told to leave it there. Also, your bags won’t be behind a closed door, it’ll just be sitting in the main reception room. What soured my experience was the staff that makes breakfast and does the room cleaning. I think they need hospitality training so they could provide great service to ALL guests. I noticed that they were very nice and attentive to some customers while ignoring others. They would repeatedly serve others before me even though I arrived at breakfast first and wouldn’t address me either. When the housekeepers knocked on the door for cleaning, we let them in and I could hear them talking about something smelling badly in their language (Tagalog) which I could also understand. I was also in the service industry and I understand that people talk, but please have the restraint to at least wait for the guests to leave the room before talking badly about them or the room. I think they assumed I wouldn’t be able to understand Tagalog, but I do and it was awkward to hear staff talking about you right in front of your face.

Fantastico! We had to make a last minute booking due to another property letting us down. On arrival we were warmly welcomed by the delightful Elizabetha (spelling?). The hotel is on the 4th floor, easily accessible by lift, of a lovely building. We walked to all the key attractions and didn't find a need for transportation. The hotel room was small to medium size and was spotlessly clean. We upgraded (small cost) to a room with a lovely bijou balcony which we sat on each evening. The hotel offers a complimentary breakfast buffet which was well stocked with friendly staff serving freshly squeezed OJ and speciality coffee. Bottom line is that we would definitely stay again. Excellent friendly service. Grazie Mille!

The accommodation is super close to all the attractions — we didn’t even use the bus. The area is still less crowded than the city center. The girl at the reception was really nice, as was the guy serving breakfast. The only downside is that they don’t provide toothbrushes, toothpaste, or disposable slippers.

We had a pleasant stay at the hotel. Service was really good and the girl working at the reception was really polite and nice. Even recommended us certain local places. Location wise is really good

We stayed for a full week. Everyday welcomed with a smile. Lavinia has been very reliable and thoughtful, other staff member as well. Location is great, everything is clean, you can’t wish for more when you stay in such vibrant city. Perfect if you look for something simple, central and on a fair price, like many others, i would highly recommand as well. Thank you, Max and Eric

This is not a hotel. It is a shared apartment with several rooms. Each room has its own bathroom where if you are tall, you can't take a normal shower. The guy on Whatsapp is not helpful.

We highly recommend this hotel! The staff was extremely helpful, kind and attentive. Relais Vittoria Colonna was calm base for us to explore Rome. Everything was within walking distance. We ended up actually walking every day about 20 km, and it was wonderful!

I booked a 2-night stay at a property through Airbnb, but it quickly turned into a frustrating experience. Upon arrival, I received no entry instructions, leaving me stranded on the street for over 2 hours. I had to find another hotel to stay in that night. Despite my attempts to reach out to the property, I received no real help. The host claimed they sent the entry instructions but provided no proof. I then escalated the issue to Expedia, sharing all my communications with the property. Unfortunately, Expedia failed to assist effectively, saying they couldn’t obtain approval from the property manager. This leaves me questioning the level of protection guests have against such scams. This will be the last time I use Expedia. I will also be advising my 2 million followers to avoid both Expedia and this property in the future to ensure others don’t face the same unfortunate experience. Guests deserve better protection, and this incident highlights the need for more accountability in the booking process.