Natalie C.
Yelp
I can't even justify giving one star because of how blatantly rude their staff are at this location. Not much else to explain. Normally they're fine but now I'm definitely not coming back here.
Girl makes my drink without all the toppings. No biggie, I always get the vegan hot chocolate and they always make it with nuts and coconut on top. My drink is overflowing on the counter and I can't drink any of it because it's so hot. There is literally milk pouring everywhere. I ask another girl kindly if she can put it in a different mug and she was like "Oh yeah of course, no problem, sometimes the whip cream just makes it overflow." I'm studying upstairs and would rather not get everything sticky and covered in chocolate. Then I asked if I could get the toppings, like the nuts and coconut. She says of course, hands it off to the other girl to make (short, blonde hair, glasses) who proceeds to slam the pitchers down on the counter, make a big scene, and angrily top my drink with the wrong toppings, making it overflow, again. Nice. Thanks a lot.
To top it all off, I get a few eye rolls and snarky comments made about me to her coworker while I'm in clear earshot. Disgusting, catty behavior. I don't even have the energy to talk to some of the people here, because when I politely ask for a modification I get treated like garbage. Next time I'll just go to transcend across the street because I'd rather not be treated like I'm useless, incompetent, and annoying when I'm nothing but nice to people working there.
In short; Drinks are fine (when they're made right), food is decent, but customer service is lacking and staff are beyond rude. Will definitely be following up with management as it's more than unacceptable.