Renaissance Aix-en-Provence Hotel

Excellent location within 7 - 10 minutes walk to the city center, restaurants and shopping area. The area/room is quiet and our room with king bed had 2 chairs and table with small desk. The staff is welcoming with hotel providing valet parking at a daily charge that was very convenient for us. |The room was cleaned daily and well maintained with in room locker. |Hotel restaurant provided well options for the breakfast at a charge, we enjoyed it for the morning convenance before heading out. Hotel also has bar and lounge plus breakfast/dinner.

We stayed at the Renaissance as part of a longer summer-holiday first spending a week in Paris and then taking the 3-hour train ride to Aix, where we stayed at the Renaissance for another 8 days. ||We stayed in a spacious family room being two adults and two kids age 7 and 10, and had chosen this location to also celebrate two family members' birthdays, 40th and 10th birthday.||The hotel offered a nice Southern French atmosphere, pool table in lobby area and a bar, as well as the hotel's restaurant (which we tried) and a Michelin 1-Star restaurant (which we did not try). The hotel has a good location just a short walk outside the "old" part of the town. ||The hotel has a great outside pool as well as a adults-only indoor spa. We tried a massage in the spa, which was really nice. We spent every day time at the outside pool, which was great. It varied a bit in terms of amount of people, but we always found space for the four of us and took advantage of the outside bar-area as well. You have to try the french fries - they were amazing. ||The REAL JEWEL of the Renaissance is the staff. We had a lot of conversations and help from the Guest Relations team to ensure we had lots of celebrations for the two significant birthdays and the team really delivered some memorable moments and were so sweet and helpful about everything. We ordered special-made chocolate cake from the hotel's pastry-chef, and the cake was one of the best cakes we've ever tasted! In addition the breakfast staff were also super nice and in particular one man who worked there was super helpful and even noticed when our daughter celebrated her birthday, he brought her a special surprise-plate with food and a sparklers (our daughter was SO surprised).||We will for sure bring home lasting memories from our stay at the Renaissance.

Great hotel. Please offer Croissants and pastry from Land & Monkeys for breakfast so we can have vegan options for Breakfast. Would be amazing! Also please introduce vegan vegetarian options on hotel menu. Walking distance to city centre. Valet parking and rooms are spacious.

Definitely recommend for a stay in Aix. Service is amazing. Perfect location. Rooms spacious clean and renovated. Spa and gym on site. Michelin star restaurant, great casual restaurant as well. But above all the staff here is incredible. They go above and beyond to make sure all your needs are met. Special thanks to Manon and Catherine who not only made sure my partner’s birthday was perfect but helped me with conputer ussues and other recommendations. Superb service - thank you Catherine and Manon! Definitely will return.

I visited here with friends while on vacation. We stayed 3 nights. The hotel was clean and the hotel front desk and lobby staff were friendly. The room was clean, nice and spacious. The bathroom was clean. We ate breakfast at the hotel buffet every morning and the staff there showed us great service. We did have to pay for the breakfast but it was very convenient and had some options that we could enjoy. The hotel is not far from the city center. So we walked there a few evenings to hang out or grab dinner. One day we ordered dinner from the hotel bar area and the smash burger and fries were quite tasty. All in all this hotel exceeded my expectations.

What I appreciate about this hotel:||- Excellent location. Close to the bus station, the train station, Europcar, and the old town|- More-than-reasonable Bonvoy point redemption|- Even though I used points and a free night, I was upgraded to a room with a balcony on the top floor (Lifetime Titanium). Breakfast buffet was complimentary|- View of Montagne Sainte-Victoire from my bed (if staying on a high floor, request a room facing the street)|- Friendly, helpful staff. The woman at the front desk sent a heater to my room. (I'm always cold). The restaurant manager is very outgoing, and he appears quite dedicated|- Pleasant outside areas|- Comfortable bed. Hot shower. Quiet refrigerator. Dark room at night. Conditioner and lotion provided

Just a 5 minute walk (if you go via Joseph Patisserie and not via Google Maps) from the Gare Routiere bus station (35 minutes direct to/from Marseille airport) brings you to the Renaissance, which is itself less than ten minutes walk from the outer edge of central Aix. Or, put another way, this hotel is in a great location.||The decor was not quite my thing (my wife loved it), but the hotel was bright, spacious, clean, modern and immaculately maintained throughout. ALL staff we encountered (incl. Housekeeping) were so friendly and cheerful, it really did make it an even greater pleasure to stay here. A special mention to the lovely Catherine who gave us a very generous welcome on our check-in.||The pool is opened on request, even if only one person asks. Nice pool, extensive garden and always staffed even if there is only one guest wanting to use it.||We do not drive overseas and are a little anxious about using public transport, but the buses (coaches mostly) are clean, reliable and really easy to navigate which enabled us to get about quite easily. We made a day trip to Marseille where we enjoyed an outstanding walking tour (details on request) which was another place we had long wanted to visit but never previously managed.||If I had to find something to criticise - and I'd be scraping the barrel to do it - it would be that there are too many leaflets left around encouraging you to be aware of and use the various facilities and dining choices, such that at times I felt I had to keep tidying up from all the bits of paper left around (my OCD issue unfortunately). I'm sure there's a smarter and more economical way of achieving this.

We had a great stay at this hotel! The service was excellent, and the pool was a highlight perfect for relaxing after exploring the city. The location is convenient, just a short walk to the town center, and valet parking made things very easy. The gym is quite basic, and the restaurants were not open for seating during our stay only for breakfast and dinner, although food was available at all times. Overall, a very comfortable hotel with friendly service very recommended!!