Renaissance Albany Hotel

Perfectly fine hotel in downtown Albany. The room was quite spacious and comfortable. The bed was excellent. Good shower: plenty hot water and decent pressure. The hotel restaurant was pretty good and the staff was friendly and helpful. Easy access to the parking deck. If your travels take you to Albany, I would definitely advise a stay here.

We stayed here for one night with two kids as part of a trip to Cooperstown. Room was not very clean and front desk staff were rude. Any time i had to go ask something I felt like I was bothering them. Barley acknowledged your presence. Would most likely never stay here again or recommend the hotel. The size of the room was nice but that is about all i can say about it.

The front desk staff could not be unfriendlier. Ask for water? They say no. There is some in the room. (There is none in the room). Come back and they say you have to buy it, it’s not free. What hotel doesn’t provide at least a bottle of water? Ask for bags they’re storing upon check-out. Front desk attendant does a big sigh, gestures and all, and goes and gets the bags without a word. Not even a smile or a nod. Every interaction seemed like the biggest inconvenience to them. Ask for the airport shuttle? She says the driver is very busy and it will be at least 30 minutes before he is available. Step out on the curb, and well, surprise, he’s there and available. Just awful service. The hotel is in a state of renovation with elevators down and a lot of things needing to be repaired. The restaurant staff are friendly, but the food was not great. Fish tacos were like cardboard with no flavor. Fries were uninspired. Eggs benedict were also bland. And strangest of all: no espresso and no cappuccinos. Just drip coffee. This is not the caliber of a premium hotel restaurant.

The good: perfect location. Friendly staff in restaurant. The restaurant staff are so friendly and helpful. The bad: facilities are old.Old broken and dirty arms of artificial leather chairs in the restaurant . They didn’t clean the utensils carefully. I asked the attendant to switch the dirty coffee cup and she brought me another dirty one. A piece of hair was found on the plate of Eggs Benedict. They served a new plate of food instead and apologized . I strongly recommend they replace the broken and dirty dinning chairs with new ones in the restaurant .

My sister in law booked 4 rooms for my son's wedding. The good: Our room was very nice & the was bed very comfortable. Our waiter at the restaurant was very nice & informative about things to do in the area. Parking on site. The architecture of this hotel is beautiful & we had a view of the state capitol. Location was convenient. The bad: This hotel lacked basic amenities that you would expect from a hotel of this caliber. No microwave in the room, no bottled water in the room, no stocked refrigerator in the room & the shower door in our room was very hard to slide open and closed. Parking was pricey. No spa. Considering the price, it was just average an average experience.

Checked in at 1am and the lady at the front desk was very rude. Some training in hospitality may help improve the front desk staff understanding of the hospitality industry. I have over 45 years of hospitality experience. Please take my criticism constructively. The Place is in much need of a face lift and cleaning. The staff is totally in don't care mode. I probably will not stay again.

It’s been about 15 months since I’ve stayed here and I have to admit, it’s losing a bit of its luster. Somewhat of a frequent flier, I’ve stayed from newly opened nearly 10 years ago to at least once a year. It is the nicest hotel in downtown Albany hands down. Large, really comfortable rooms, the staff is always so welcoming and helpful. Its restaurant and bar adds convenience, as does the adjacent parking ramp and shuttle. Sadly, I noticed right away that the lobby wasn’t as shiny as it used to be. The furniture shows wear and tear and just looks tired. I hope management doesn’t let it slide too far. That would be a real shame.

I stayed at the Renaissance Albany Hotel for 2 nights for a conference. The hotel was clean, modern and vibrant. It’s centrally located and in walking distance for all downtown activities. They have a free shuttle bus that drops you off and picks you up for any activity in the downtown Albany area. Room was spacious with a new and clean bathroom. Recommend.

Quick stay in Albany for an advocacy day. Enjoyed my stay at the Renaissance. Surprisingly easy to get into the parking garage and check in. Nice and local to attractions and the capital building. Easy walking distance to City Beer Hall and onsite restaurant The Wellington had a vast menu - something for everyone. Rooms are very spacious for a city hotel and it was perfect to relax after a long travel day. When I'm back in Albany - will definitely stay at the Renaissance again.

I selected to stay here after the good reviews I saw online. I was in town for a wedding and wanted to make sure I felt comfortable. The front desk staff were helpful when I needed some water and the the dispenser was not out yet in the lobby. The hotel has coffee in the lobby if you need some caffeine to get your day started also. My room was clean, spacious and the bed was comfortable. I also enjoyed the fact the doors lock after a certain time at night and your card is needed to get back in. I'd come back here again if I need a stay.

Check in: efficient check in on a recent Friday evening; asked for a room upgrade based on my status and clerk responded that my room was already upgraded. Room (1116): Lighting is an issue at this hotel. The entryway was dimly lit, and throughout the room lighting was woefully inadequate. Large open concept room, at least 450 sq feet. Smaller LG TV, mini-refrigerator, Keurig coffee maker, all the normal items. Bed: Mediocre mattress-only bed. Average linens. Cleanliness of room: average; found hair on the furniture and the nightstands were not clean. Noise/sleep quality: No noise between rooms during our stay, but street noise came into the room and woke us up during the night. The windows really don't insulate the street noise. Service: in general employees were adequate. Twice during our brief stay we went to the front desk and had to wait a few minutes before anyone arrived to assist. Restaurant: On-site full service restaurant called "Wellingtons." Parking: $17/day in the garage attached to the hotel. No valet service. Club: If you have status, there's a club. On the weekends it's closed, but we were able to access it to get some bottled water. Misc: This is a downtown hotel and there are restaurants within walking distance. Also the state capitol building is across the street.

This hotel is in downtown Albany. It is in a great location to the Capitol, literally across the street and many attractions within walking distance. Arrival: We arrive in the evening around 7pm. The hotel can be a challenge to find and then trying to find the entry is yet another challenge in the dark. There was no door man or any people at the hotel front entry, but as soon as you enter, you are in the lobby, relatively small lobby and employees are standing behind interesting shaped counter for hotel check-in. Employees are friendly. Room: 1116 is a nice spacious room with a TV stand separating bedroom from the living room. The room is very dark. I turned on all the lights and it was just too dark. If the living room and the bedroom had some overhead lighting it would help. Notice the darkness for the coffee pod picture. That is how dark the front part of the room is with all the lights on and the blinds open in the room. The cleanliness was okay. I would not recommend walking barefoot. I did wipe down all surfaces because there was either hair or dirt on the bed side tables. Bed: No box spring, just a mattress which made this bed lower to the ground. It was comfortable, but not as luxurious. The bed linens were clean. Pillows were sort of on the flat side, double up to get the height of one willow. The sleep quality is okay. While you cannot hear noise between rooms, you can hear street noise. We were here Friday night and I was able to hear a few cars, cannot imagine what a midweek stay would be like. Bathroom: The bathroom was dark too but good Aveda products. The towels were thin and showing wear but clean. Applying makeup can be a challenge. I did open up all the blinds to bring natural light into the room. Room Amenities: The coffee pods provided in the rooms was the best Keurig coffee that I ever had. Bold rich and full of flavor. Parking: onsite to the side of the hotel. I recommend parking in the garage versus the street or another lot. It is convenient to park. Onsite restaurant: Wellington where we had breakfast. It was fabulous! If you can do a delicious breakfast, I am sure dinner is great too. Offsite restaurant: The City Beer Hall is right down the street. If you like beer and burgers.. this is a good place.

Stayed there for July 4th celebration at Capital with my 86 year old mother. The location, one block from the event, was so great because we didn't have to worry about driving or walking too far. Our room was really large and had a view of the Capitol. The staff were friendly and helpful. I'm so glad I chose to stay at renaissance.

we have had such an amazing stay here at the Renaissance Albany. It is our first time here and we love exploring new places and cities and the hospitality we were shown at this hotel has been amazing. Not only is it very clean but the front desk staff welcomed us with a smile and Anthony, in particular, helped us get to and from dinner was just such a joy to be around. Brian, the manager was so kind and clearly cares about his employees. We hope to visit here again soon.

PROS We stayed here for a couple of nights recently. Booked deluxe king and it was a nice size room. Comfortable bed. Upon request we had enough pods for the coffee maker. We got breakfast from the restaurant and it was a bit starch heavy (hash) but generously portioned. Free parking around the corner. Situated next to a park. Plenty of stuff to do with kids in the area. The lobby is nice. That's the only part of the hotel we saw. The restaurant / lounge didn't seem to be very busy but breakfast was good and FAST. You can't order it ahead you have to place the order the morning of but they are speedy. CONS We are loyalty club members but we did not get an upgrade. The front desk staff seemed a bit checked out. At any rate they are very unobtrusive. The blackout curtains are poorly fitted so not a perfect blackout and that is always a huge disappointment. The cleaning staff barely spoke English to the point where we asked for extra coffee pods and they brought us cups. There were some areas in the room that were excessively filthy. Notably the sliding glass doors to the shower are very difficult to keep clean and they have gotten disgusting. A few other details caught my attention but I didn't go around photographing them.... Overall I would say at a glance everything in the room looks fine. It's once you've been in there for a couple days and spent time in it you might notice this and that. AND HERE IS MY MAIN GRIPE: Also in that same vein I left a specialty charger in the room and it was not turned in. Value $65. I called multiple times only to finally realize that I was never going to be getting it back. Managers need to enforce with staff for guests' belongings to be turned in for safeguarding.

It was a little pricey and kind of gross. The good things: my flight was delayed and I got in around 2am. I was met with a friendly greeting. I found that ALL of my encounters with the front-desk team were great. The not so good things - 1) The bedside table was hairy and dusty. I got in, unpacked, and just wanted to go to sleep. The bedside table had all kinds of hair and caked dust. 2) More ick: The alarm clock looked like it had been sprinkled with dust, so who knows how long anyone had touched it. 3) The towels are fraying. This isn't a luxury brand at all. I had better towels at the Hilton Garden Inn in Boise Idaho just a few days ago. 4) The carafe of coffee they sent had a broken spout. No, I'm not putting my hand on it, but it's just not representative of the upscale brand that the Renaissance tries to uphold. 5) They replaced shampoo and conditioner, but left the crushed, empty bottle of body lotion where it was. (It was almost empty when I used it. I left it on the counter so they'd see it. They worked around it!) Overall, this is a super disappointing stay. The front desk is wonderful. The bed is fine, but there's nothing special about its comfort (in fact, the box frame makes it uncomfortable to get out of). This room isn't designed fro travelers. ALL of the plugs on the desk are on the underside of the desk, so in order to plug in my computer, I have to get down on the floor. Nope, I don't need to come back here. The people are nice, but they don't - as a whole - understand that weary travelers come to stay. Guests want to feel taken care of (especially at these prices), but there's such a lack of attention to detail and follow through, it's simply sadly disappointing.

Bad. Avoid if possible. Dirty rooms. Rug was not vacuumed. Bathroom was dirty. Shower had mold and hair in it. Toilet had poop stain. Stingy on towels. Dust covered on night stand with a black pubic hair. I inspected the bed frames. Full of dust. Totally grossed out. Could not wait to leave. The parking is so inconvenient too and expensive! Who wants to walk a long ways to get to the lobby with heavy luggage. No luggage cart offered. AVOID!

I've stayed at this Renaissance two times now and have had nice experiences! It's located in the heart of downtown Albany with views of the capitol from many rooms. On my most recent visit, I received a complimentary upgrade for being a Bonvoy member. My room felt super large with more than enough space to hang, work, sleep, and refresh. The bed was super comfy with soft sheets, I especially enjoyed the Aveda toiletries, complimentary water bottles, and TV that flips around. There is a restaurant on the main floor where I did have breakfast the first time I came and it was good. Room service is also available until 11:00 pm. I checked out the gym on the lower level this time and it had everything you may need to get in a good workout. The machines felt modern and it was clean. I opted to park in the garage which is $17 per night and you use your room key to get in and out. It's connected to the hotel, so you don't have to walk outside which is great if the weather is bad. The staff is welcoming and friendly, so overall, I really can't complain! I would continue to stay here if I need a hotel in the area and would recommend it to others.

Ah, this hotel is beautiful! The location is great since it's across the street from the capitol building. There's a lot of bars and restaurants just a block over so everything is in walking distance. City Beer Hall is really close too, which I loved. I love the decor inside with the paintings of the presidents and the egg art by the elevators. I'm still unsure what the egg is about since there's a building like that too. The room itself was big and I had a room of the capital. There was a couch and TV across a huge bed. The room was so much bigger than I imagined and it reminded me of a suite I had at the Wyndham in Stuttgart, Germany. Of course there's a coffee machine and all that normal stuff. This hotel even had a fridge so that was a plus. Overall great hotel!

Gorgeous!!! Right in the heart of the Capitol, only steps away from the Capitol building. Love, love, love this Renaissance. At check-in, I was greeted by a friendly smile and was happy to find out I got an upgrade. This hotel has a nice concierge lounge for Platinum elite and higher. I got to my room, which was amazing! I love the industrial look + modern vibe. This hotel and my room were amazing. I looked out my windows to find an amazing view of the Capitol building. I continued to explore my room, next stop being the bathroom. This hotel uses Aveda products! Sooo fancy! This hotel has so much to offer from location to amazing restaurants (Wellington's). Definitely will stay here again.

Room with a view! Pro Tip: Next time you check into a hotel room, no matter what, look out the window. Lucky to have friends who are frequent travelers and rack up the loyalty points and room upgrades! After attending an annual Christmas Eve Eve Party hosted by a pair of Albany friends, I took advantage of an invitation to crash at the Renaissance Albany with another friend from the party instead of Ubering back to Schenectady (spoiler alert: nothing happened / we're just friends!) Said friend is currently a Bostonian, who clearly has a thing for a Capital cities, swapping his Albany Center Square digs for baked beans and Fenway Park, but made the pilgrimage back to Albs to attend this epic holiday shindig, and I'm so glad he did! So while it wasn't a love-at-first-sight, let's book a penthouse suite at the Renaissance Albany to celebrate kinda night, it was a memorable reunion nonetheless. Sure, getting some sound sleep in a super comfy California king after a holiday party is up there on my list of essentials, but waking up to the view we had was an early Christmas gift, and would cure any hangover (before brunch at Iron Gate, duh). I'm talking sun blazing, blue, not a cloud in the sky kind of morning, with the rising sun soaking the New York State Capitol in a golden glow. To quote cousin Eddie, She's a beaut, Clark. They say you should really be a tourist in your own city, and I'd have to agree! If you ever have the chance, ask for a room with a view at the Renaissance Albany -- I can vouch for the view from 11th floor!

My mother in law and I stayed here overnight for a graduation in the area. The hotel was clean and the staff we encountered was friendly. It was an interesting mix of and older building with modern decor/ furnishings. We both found the room itself a little dark. I wish there was a little more functional light in the space. The gym was clean and had great equipment for a hotel.

Stayed here for a Thursday-Sunday trip to visit family. I really like the Marriott brand as I generally have positive experiences and intentionally seek out Marriott branded hotels in my travel. Renaissance Albany Hotel is aesthetically nice and in a good location downtown but the service was unsatisfactory. Shout out to Tee-Tee for a warm and pleasant check-in process. The rooms are alright. Fairly clean. Lots of natural light. The beds aren't very comfortable. The box frame makes it a pain to get in and out of. You'll hurt yourself if not careful. My shower door wouldn't stay closed so I had to be really careful with showering or risk the floor getting soaked. The hotel lost power for about 5 hours one morning (9/16). I showered in the dark at 5am which is an inconvenience at best and a safety hazard at worst. I missed an important early morning overseas virtual meeting. Had to walk to a nearby Hilton property, pay for breakfast to sit and use their electricity and Wi-Fi in their restaurant. The Director of Operations and General Manager both demonstrated a "sorry but it's out of our control so just deal with it" attitude which was disappointing. To quote the Director of Operations, "It was like an act of God." This is commonly what hospitality and airline corporations like to say when they don't want to take responsibility for the experiences of their paying customers. The management here didn't offer any type of service recovery or offer to improve the experience of their guests. To be a Silver Elite loyalty member who is intentionally choosing Marriott properties for the purpose of reaching Gold Elite this year, and to pay $200+/night for a room including it's amenities but be without those amenities for a period of time makes the value of that room decrease...and yet...they did nothing. I've also never stayed at a Marriott property or any other hotel where they didn't provide complimentary self-serve coffee in the morning. Yes. You.Have.To.Pay.For.The.Coffee!! Even after having to go to another hotel on that Friday, pay for breakfast so that I can use Wi-Fi and to charge my devices, I get back to the Renaissance Albany (after the power had been restored) and ask for a cup of coffee to take to my room and the Director of Operations takes my room number to make sure he charges me for the darn cup of coffee. Unbelievable! Wait, there's more. So after the power outage, my TV nor my climate control worked in my room. I also didn't have hot water - just luke warm. Maintenance came up right away and fixed the AC. Thankfully. He disassembled the dresser the TV is mounted on so that he could attempt to fix it. He said he'd be back with someone to help him figure it out but he never came back. I was without a working TV service the entire day and a dresser drawer left on the floor. He said the hot water would take a while. I didn't get hot water until Sunday - the morning I checked out. Great service can truly make even unfortunate and seemingly uncontrollable situations seem not so bad. It would have been nice for management to proactively offer something small for the inconvenience (e.g. free coffee) or at the very least show a bit of empathy and acknowledgement for the experience. I plan to visit Albany many more times in the near future but will not stay at this hotel.

Great hotel. I loved the location, right downtown. The hotel space and room was beautiful. Clean and well done. Parking was convenient too. The staff was terrific too. I didn't catch the name of the gentleman that checked us in (wears a hat, has a beard, and looks like the myth busters guy). He went above and beyond helping us and anticipating our needs. This guy needs a raise! Hard to find people in the service industry like him. My only complaint is that we stayed during a heatwave (90+F outside) and the AC is set to only work when it sees movement in the room. Therefore, I woke up to an 80F room. A motion detector for the AC is a dumb idea when you're sleeping. The most important thing for a hotel is to get a good nights sleep. This temperature did impact my sleep.

This hotel was unbelievable on so many levels. I felt like I was royalty while staying here. Every staff member I encountered went above any beyond. Jason at the front desk personally walked me to the parking garage so I wouldn't get lost. When I asked if there was a wine store nearby so I could purchase a bottle for a dinner party, the concierge asked if I wanted a ride there to save me some time. The bartenders were really lovely to talk to, as I was traveling alone for a business conference and enjoyed their conversation. The room was HUGE - in looking at some other Yelpers photos, I feel like maybe my room was larger because of its location in the hallway (right off the elevator, first in the hall) and it was not adjacent to another room. The bed was incredibly comfortable and I had a beautiful view of the capitol building. The bathroom was larger than my sister's studio apartment and had Aveda products, which I LOVE. Overall the room was stunning - usually hotels are cookie-cutter, predictable, and cramped. This room had its own little living room space and a TV that could pivot so you could see it from either the couch or the bed. The bar: During the week in lieu of happy hour prices, the bartenders create a special drink (different each night) to serve to guests for free. They're small, but super tasty and unique (I snuck a peek at the week's offerings). The drink I had that night featured a local distillery's whiskey, and some pears that had been charred on the grill. I also dined here twice - the brussels sprouts were AMAZING, as was the papaya salad. The bar is tastefully decorated and even has outlets underneath the bar if you need to charge your phone haha. Seriously, this hotel is a MUST. My conference was across the street at the Hilton, but I refused to stay there a third year in a row after their air-conditioning issues EVERY SUMMER. Yes, the Renaissance is a little more pricey, but it's SO worth it and you feel like you are a celebrity in the middle of downtown Albany. Bite the bullet and stay here.

Beautiful hotel with lovely large rooms. Bar is open all day and has walls of windows overlooking the beautiful state capital building with comfy chairs along the windows. Great place to people watch, especially when the legislative body is in session (January through June). Good restaurant that is open all day, and several good restaurants nearby including Jack's Oyster House.

Checked into the Renaissance Albany for 5 nights for my son's NY Bar exam. Katelyn checked us in around 10PM and was so nice. Warm greeting and a warm personality. Reina at the front desk was helpful though out our stay with directions and other information. We had two rooms and each was spacious and quiet (even though mine was next to the elevator). We had access to the club level and found the breakfast served to be good. Scrambled eggs, bacon or sausage (depending on the day), oatmeal with the fixings, fresh fruit, pastries, and a selection of breads. Dinner served at the club level was just OK. Each night was a different selection - chicken wings, pizza, taco night, selection of cheeses and side dishes. Desert placed out at around 8PM was ok, not great. Daniel and Joseph who ran the service in the club were very nice and accommodating. I elected to opt out of room service and got an extra 500 points each night. The hotel is in a good location, across the street from the Capitol and about one block away to the entrance of Empire Plaza. The hotel gym was really good for a hotel gym. Seemed like new equipment for almost every body part and free weights up to 50lbs. Overall a very nice place to stay and I would stay here again if I every come back to Albany. P.S. for anyone going to take the NY Bar in Albany the hotel has a direct connection to one site and within a 3 minute walk to the other site (during the July 19 test exam).

I stayed here from Friday-Sunday for a trip up to Albany to visit family and show my Fiancé where I grew up. I generally stay at the Hilton Downtown Albany but was curious about the Renaissance as the architecture and history of the building looked alluring. From the time we stepped into the main lobby we were taken back by the beauty of the building and decor. There is an old classy look blended brilliantly with a modern flare. The room was excellent. Bright, clean, and large, with a thoughtful decor. Service was good without the annoying over-the-top hospitality. Wellington's, which is connected to the main lobby is an excellent place for cocktails and to hang out in the evening. Lively but classy. Parking is additional as the garage is around the corner. That would be my only con is that they do charge for parking (I believe it was $17 a day). I enjoyed my stay and felt recuperated in the morning. It was the perfect spot for us to have fun and as a home-base for our Albany adventures. I'm pretty sure I'll be staying here next trip (sorry Hilton).

Loooooove this hotel! Got the scoop on this place from my sophisticated BFF, Nicole E. Arriving via Amtrak, I was pleasantly surprised to learn that this downtown gem also included a complimentary shuttle to and from the airport and train station! If you need a taxi, they call up Henry, who is reliable and will schedule return trips. This renovated historical building was a sight for sore eyes after a long early morning travel. The details and art in this space are just incredible, and the view of the Capitol reminds you that you are in the heart of Albany. My room was not ready, so I ended up having to change for my conference in one of the public restrooms. Delightfully, there are a ton of individual ones near Wellington's, the hotel restaurant. Pick any one of these, and you will learn that each one is decorated completely unique from the rest. Shamelessly, I opened up each one to check it out. The most intricate of all is the accessible bathroom, with victorian detailing and a creepy portrait staring at you while you wash your hands. I ate at Wellingtons for breakfast and dinner with a group of friends. It's a swanky experience, with trendy menu specials and an excellent cheese plate. I loved the apple pancakes and eggs benedict in the morning for breakfast, and they accomodated my early morning schedule with oatmeal to-go, as well. My room was suuuuiitte! Pun intended. Soft grey and lavender, with silver accents dreamily dotted the room. I paid for a standard room, but it seemed like I got an upgrade with the separate living area and humongous bathroom. Superb stay at the Renaissance, I would gladly stay here again.

As we re-open from COVID, this hotel needs to get there front-of-house in order. Our restaurant experiences - we had two meals there - were good. Service, food quality, etc. But 1. hotel staff seems to hide out in the office instead of staffing the front desk. It was weird. It was also remarkable that of the three staff I encountered at the front desk over two days 2. only one person ever smiled or apologized for anything. It was weird. Maybe they don't like their job? In sum, for a national chain it overall was a shocking lack of hospitality at the front desk.

Stayed here for the first time. Room was quiet. Could not hear street traffic at all. There was a busted old frayed towel in the room so we asked for another one. The front desk clerk said they were sending someone up. 20 mins later and noone came. We went downstairs to ask for a towel and the clerk said someone should have sent it up. He went downstairs to get one. Noone ever came to deliver it. No place to eat within walking distance if you want to get a late night bite. Homeless man was pissing at the corner.

Loved this Hotel. The rooms are very clean and very chic. The natural light and views are incredible ! The room service was prompt and food outstanding! It offered a restaurant called Wellingtons. The food was incredible! After devastating news about my daughter's wedding venue being closed I ran to the Renaissance to see if they could host the Wedding ! The general manager told me to come down to see her. Leola was marvelous ! Well yes, in less then 10 days we had a beautiful wedding ! The wait staff and bartender were the best ! I can't brag enough about the food, atmosphere and the prettiest ballroom. It was better then I imagined ! A few hiccups but Leola handled it for me ! Totally amazing with a totally amazing crew !!!

Beautiful decor, helpful staff, so comfortable, and fun games in lobby. Hoping to book return business just so I can stay here again! Great little gym if you're traveling for business. You should be good for at least four nights and five workouts. Really nice Ellipticals , free weights to 50+lbs, Matrix machines for cable weights, fresh water, towels, and fruit in gym. Hotel lobby is absolutely gorgeous. Bar has a great variety of beverages, seating options, food menu. Likely a local favorite for special ocassions! If in Albany- the Only Way To Go!

Beautiful new hotel. Modern interior, cozy inviting lobby, restaurant/bar, mostly friendly staff, great rooms. Food was good (friends of ours didn't have the same experience but we went for the "comfort" foods which were all great). LOVE the walkway connecting to the Union Times Center-what a fabulous thing! Wouldn't stay anywhere else in Albany. So convenient!! So changing from a 5 to a 4-they don't have cots!!! What hotel doesn't have cots??

I loved this hotel. Very comfortable fun and funky. Modern deco touches everywhere. If it costs a little more it is totally worth it!!

Beautiful hotel, modern and clean rooms, the best shampoo/conditioner products (Aveda Rosemary Mint) and the staff is super nice. Special shoutout to Taylor at the front desk who made my experience here so pleasant!! Will definitely recommend.

My favorite place to stay when working in Albany. Great staff, clean and spacious rooms, great amenities, and very convenient.

I am a platinum member with Marriott hotels, Diamond with Hilton, and global list with Hyatt! I will say upon my arrival last night the room was disgusting! Pubic hair in and around the toilet dried up toilet paper stuck in the toilet toilet paper that looks like a cat played with! This is totally unacceptable they moved me to another room which was very hot and humid with crumbs all over the floor! By that point I just told them I am checking out and leaving and continued on to Boston! I do not recommend this hotel to anybody and a little thing that was also irritating was they have no valet! But yet they charge you for parking down the street but no valet? This hotel is ridiculous stay the hell away! The only reason why I gave it one star is because I had no other options.

This hotel is beautiful! The former DeWitt Clinton. I had attended events in the old ballroom in the past and was pleasantly surprised at the renovations. My room was nicely decorated in a modern contemporary style with a separate sitting area and a very large bathroom. A little pricey and they charge for parking in the attached parking garage , but worth it . Wellington's restaurant and bar downstairs are fab as well.

It isn't often that one gets to try a hotel in their neighborhood. A vicious rain storm, an errant leaf, and an overflowing roof sent us out of our house for about a week and I got to choose the hotel. I wanted to try the new hip spot in Albany, but I maybe didn't think it through. I was coming with an active toddler and this was just not the right place for us. The mod wall decor is not for touching. The rooms don't have tubs. The room was well planned out but very small- no place to play trains on the floor. The staff was all helpful but the phones were either broken or constantly busy. Parking ($22) and room service (24 for my grilled shrimp salad) felt a bit like extortion. This was my fault- this hotel is for the hip business traveler and not the young families. We switched to the Hilton and didn't look back. Points for Wellington's breakfast, and for the helpfulness of staff when I could reach them!

Just returned home after two nights in Albany for business meetings. It is official....I'm never going back to the Albany Hilton again! From the moment you walk in the lobby area is beautiful with its wood paneling, marble floors and eclectic seating areas. The staff is extremely nice and proud of the hotel. After checking in I was provided a tour which was quite helpful particularly since I had to walk to one of the venues which is connected. Another plus since I didn't have to walk outside! The food at the restaurant was delicious and the bathroom products divine!!!!! My room was on the top floor looking directly up State Street. The view of the Capitol was breathtaking. The decor is modern, fully functional and extremely comfortable. The only thing that would be nice is if the mattress was a pillow top but I did sleep comfortably. Although I'm a platinum Hilton member and only Gold at Marriott, all of my Albany stays moving forward will be at the Renaissance!

Pros: - I'd venture to call this the nicest hotel in Albany (not saying much) - Safe neighborhood - Updated decor - Huge rooms with the ability to swivel the TV so if someone is sleeping you can watch it in the "living room" portion of the room - Nice bathrooms Cons: - Came back from a long day out only to find our room had inexplicably not been serviced that day. We had to call and have someone clean the room while we were trying to relax. We never put a "do not disturb" sign on the door, so no excuse for not having a clean room. - Front desk staff unhelpful across the board. When I called prior to our visit to inquire about parking, it was like pulling teeth trying to obtain any details from them. Attitudes from the rest of the front desk staff we encountered during our stay ranged from disinterested in helping/informing at best to downright snooty at worst. - Went to the restaurant for breakfast. There was something offputting about my fruit smoothie, and my husband was not impressed with his omelette. Yogurt parfait was good, albeit pretty standard. Would likely stay here again because there are limited options for nicer hotels in safe areas within Albany, but the staff definitely needs some improvement, or at least training.

I've stayed here a few times, as have colleagues from my company and other associates. It's decent, but mostly for the location. However, my most recent trip has convinced me never to book here again. Due to illness, I was forced to cancel my trip with less than 24 hours notice. After several unhelpful and unsympathetic conversations with front desk managers Jason and Kaitlin, during which they occasionally claimed that their refusal to cancel the reservation without penalty was the policy of Orbitz (false) rather than the hotel, I left messages for Jonathan, the Assistant GM, who has yet to return my call. This is no way to treat a frequent guest with a legitimate, unexpected reason for cancelling at the last minute. NOTE TO BUSINESS TRAVELERS: THIS HOTEL'S CANCELLATION POLICY IS TERRIBLE, AND ITS STAFF IS HIGHLY UNSYMPATHETIC AND UNPROFESSIONAL. Albany has several excellent, reasonably priced hotel options in the area--do yourself a favor and stay somewhere else. If the cancellation policy doesn't get you, some other lapse in professionalism or courtesy surely will.

We stayed at the Renaissance Albany for an event at the connected event venue, the Albany Capital Center. The hotel room was lovely - the bed was very comfortable, the room was spotless, and the shower was superior to most other hotel showers. We ordered room service before our event and were pleasantly surprised. The food (a burger and the ricotta gnocchi) was delicious and service was prompt. We ordered our food on the room phone and it was delivered quickly. Parking did cost extra - but it was clearly noted on the Hotel website so we expected it. I would absolutely recommend the Renaissance Albany to anyone staying in the area, especially for an event at the Capital Center.

Food is excellent!! Rooms are modern and feel like a home away from home. Parking is $17/night - if your think about a rental don't bother, just catch uber. Hotel is with the expense - safe area and great service - I'll be back!

One towel per person. No water in the room. Clean. Comfortable. Decent. Not bad. Average. Be the squeaky wheel and ask for more. As i is said not bad. Decent

We stayed here one night while out looking at fall foliage. We are Marriott Bonvoy members and expect a certain level of class that we certainly didn't receive at this hotel. This is a beautiful hotel and parking is very inexpensive for only seven dollars overnight. However, the room was not very clean. It may not have been rented out since the pandemic started so a little dust I didn't mind. However when I find someone's torn off toenail on the floor and hair balled up in the corners I think the room is of course not very clean. I called down to the front desk to let them know that would still stay in the room because we were too tired to move and it was really more light surface area stuff than anything else. The next morning I went down to tell the receptionist at the front desk that they need to pay more attention and her attitude Couldn't have given less a shit about anything. She told me, "oh I would've picked up anyone's toenail." And I looked at her and I said, "I work in healthcare. I can wash my hands when I get done with things." She simply looked at me and said management is aware and will add more points to your account. So, if you're looking for someone who actually gives a shit about any of your concerns or complaints this is certainly not the hotel to stay at

We are locals and enjoyed staying at The Renaissance Albany after attending The Albany Center Galleries' Pop Gala. The Renaissance Albany is located in a historic building shell with extremely contemporary interior design. Stunning modern twists on old famous paintings are found on each floor. We didn't have time to see them all but want to on our next stay. The rooms have really cool mood lighting which can be changed from normal, to blue or purple. Almost everything in the room is white so when you change the lighting the color of everything changes with it. The beds are super comfortable. We stayed in a king suite which was spacious and beautiful with views of downtown. Minor mishap; we were given two conditioners and no shampoo so we had to call the front desk for a shampoo. We also called for a wine opener and glasses to enjoy some wine in the room we brought with us. The front desk helped with both requests quickly. We ordered room service for lunch and brunch and both were very good although the Eggs Benedict was overcooked. Overall we were thrilled with our stay.. A few minor things for the hotel management to smooth out in order for them to reach perfection, but we are very much looking forward to visiting again soon!

Nice, well-appointed hotel in a great location. Beautiful rooms, love the Aveda bath products, and little extras (keurig coffee and tea). My only reason for not awarding 5 stars is because the gym, while well equipped, uses machines that are a bit janky, the TVs on the machines don't work properly, and the remote provided for the main TV doesn't work. If management can more closely monitor these things, this hotel would be perfect!

RA Hotel's rooms are large and roomy, with comfy beds and contemporary furnishings, all of which would normally be sufficient for a decent hotel stay. Surprisingly, there were no curtains or shades that blocked the morning light . . . which was why I woke up feeling not quite so well rested.

Stayed here for a wedding nearby the hotel. The hotel is very nice. The decor is modern and trendy, the staff were attentive and friendly. The room is specious and the bed was especially comfortable. I was very impressed by how comfortable the room was. Filtered water fountains in the lobby along with a restaurant and bar. There is a spa attached to the hotel but did not have time to check it out. Downside is that parking is NOT free. It's actually $22 a night with no in and out privileges which is really kinda pricey. But, overall comfortable and enjoyable stay!

Warning! Do not get here early. The lobby is a sea of suitcases, the lone receptionist tells me (at 1:00) to come back at 3, but at 4:00 there are no rooms ready! "I'm sorry sir, many people have late check-outs, and you've never been here before, you have no status." Guess what, there are many other places that treat customers properly no matter what your "status". Rooms are nice enough for a business traveller, but honestly, not a single room available at 4:00? Never again!!!

Hotel of choice when the wife and I are in Albany. Great restaurant on the first floor, pricey but it seldom disappoints. Free shuttle service around town comes in handy. Friendly staff. Clean modern rooms. Comfy beds.

Lovely and functional gym, great rooms, beautiful and tasteful fusion of old and new decor elements. Appallingly rude staff. I wrote about my experience to Marriott hoping to hear what their policy was and what steps will be taken to improve training (and policy if need be). I received a copy/pasted response with no indication that my letter was even read.

Stay away from the hotel at all costs. Another review (who for some reason still gave the hotel five stars) said it best: "Dreadful Staff." Said review was right: the inside looks great, it's well renovated, modern, and chic. But much like your mother always told you: what counts is on the inside. And the inside here--the staff--is atrocious. The rooms at the Hilton next door may not look great, but the staff there made it feel like a castle in comparison. I normally don't need much interaction with staff at hotels, and yet they found a way to make me have repeated and horrible interactions. I'll start with the most recent event first: I wrote a three-page letter detailing numerous problems I had with the front desk (for the titillating details, read below) to Marriott Guest Services who dutifully forwarded the letter to the hotel. I get an e-mail the next day from an Executive Assistant asking me how she could help me with my "billing inquiry." I guess that is to be expected, though. They didn't care then, why would I think they might care now? Here are the bullet points on the problems with my stay, from the meaningful and troubling to the "well I'm already writing this long review, so why not?": - I ordered room service to be delivered at the 6:30-6:45am time slot. At 7 am I called the front desk to make sure that it received my order (because if not, we were going to just run over to Starbucks). She scoffed. She literally scoffed at me for daring to ask such a question. (I'll give her credit, she did in fact, post-scoff, check on the food.) - The credit ends there, though, because when I asked if there was any semblance of an ETA (because we had to be somewhere at 8am), she said "That's all the kitchen told me. Anything else?" - A couple of weeks before arriving, I called and they were supposed to merge two reservations (because of technical difficulties they couldn't change my room rate so we had to make it two reservations). They didn't. I showed up and asked that the gentleman at the front desk do it then. He said he couldn't. (Turns out, he could have.) He said to come back the next day. When I did, the front desk said she couldn't either. (Turns out, she could too.) After I said what the person the night before had told me, she admitted that she could but said that it would take her a little bit of time. And then looked at me. And kept looking at me. So I said that's totally find with me, and no rush and she could do it at her own leisure. (She didn't.) - On that same phone call we worked out an upgrade (because I tried to book an upgrade online for a rate offered in an e-mail but the website would do it only at a much higher rate). Given the trouble we had with the rate, I was told that the $5/night upgrade would be comped. It wasn't. And the gentleman checking me in had no idea what I was talking about. He offered, half-heartedly and after handing me my room key anyway, that he would check with his manager and get back to me. In a turn of events that should surprise no one, he did not. - Remember that room service story? It's not quite over. Turns out, that the food that arrived was about 1/2 of what we ordered (and a couple of things that we didn't). I spoke to the front desk about this on the way out, and they said that they would comp the charge. ($55 later, they didn't.) - When I checked in I asked for a quiet room (because we had a multi-day test in Albany). We were put in an adjoining room. The neighbors were NOT quiet. I know people who checked in later that same day, they were put in rooms that did not have adjoining rooms. Their rooms WERE quiet. - Speaking of quiet rooms, our refrigerator would not stop making weird noises. The first night I just unplugged it, but I asked the front desk if they could take a look. They said that they'd fix it or replace it. They did neither. And I heard nothing. - When my traveling buddy got to the airport and called for the shuttle, she was told "it isn't available." Cabs aren't very easy to get in this sans-Uber city, so she asked if there was any ETA. She was told, "Sorry, it's just not available." Not sure what the deal was with that, but I guess its a par for the course here. (Just as a point of comparison, when I stayed at a Sheraton a few weeks ago and their shuttle was substantially delayed, the hotel paid my cab far.) - The food at Wellington's as incredibly expensive and horrible. Completely bland. Lacked any dimension or flavor. Much like the hotel, it looks nice, but the insides were rotten. (Not literally rotten, figuratively rotten.) I'm sure I'm forgetting some problems, but you get the point: do not stay here.

This is a 4 star with 5 star quality because of the remodel and also quality of the food is better than most. I'm giving this one a 5 because everyone was very nice and accommodating and it goes a long way. Made work travel worthwhile. The cleanliness of the Showroom alone is enough to make you smile. All they need is a personal bar to go along with the ambiance of the room. I will be back here every time I'm in Albany.

When you walk into the hotel, it is quite impressive, especially during the holiday season since it is adorned with elegant decorations. The staff member at the desk when we were checking in was extremely friendly and accommodating describing places to go to on a Friday night besides Wellington's which is connected to the hotel and is superb. After teaching all day and then driving from Brooklyn to Albany, we decided to order room service and it was served promptly, hot, and delicious. It is extremely convenient also to wake up and get breakfast at Wellington's as well and the food was awesome. The omelette was fantastic and the service was excellent. The hotel room itself was gorgeous and very modern. I loved the the comfortable bed, sheets, and pillows and truly had one of the best night's sleep in a long time. The hotel provides Aveda products in the bathroom in case you forgot your toiletries, as I did. The shower had great water pressure and it was a fantastic shower to wash off the day's tiredness and it woke me up in the morning in a fantastic way. The couch in the room was comfortable to lounge on and work on my laptop and the tv was awesome. I love that you are able to access your Hulu, Pandora, and Netflix account to listen to music or watch your favorite movies and shows. The valet attendants retrieve your car very quickly and are very friendly. Overall, this hotel is beautiful and you should definitely treat yourself by staying here when you are in Albany.