Renaissance Amsterdam Hotel

**Disappointing Stay at Renaissance Hotel Amsterdam** I recently stayed at the Renaissance Hotel in Amsterdam for three nights and, unfortunately, my experience was far from satisfactory. Despite being marketed as a 5-star hotel, the reality fell significantly short of expectations. Firstly, the building is undergoing construction, which means room availability isn't guaranteed, though you will still be charged. The hotel itself is old, and the construction only adds to the mess. The noise during the day is unbearable, and it doesn't get much better at night. On weekends, a club across the street ensures that noise is a constant companion. To make matters worse, the air conditioning throughout the building appears to be malfunctioning. My room was no exception. Despite calling the lobby twice for assistance, no one came. I eventually had to go to the lobby myself to get help. The hotel seemed severely understaffed, with lobby staff also handling housekeeping duties. Overall, I paid for a 5-star experience but received, at best, a 3-star stay. I do not recommend staying here until the renovations are completed. Aside from its central location, there is little to commend this hotel at present.

AVOID!!! The worst hotel I’ve ever stayed! The hotel is under renovation, the workers woke me up at 6:50 am on Saturday! The noise is unbearable! The rooms are very small, very low ceilings, I had no view of my window, just a wall! Mattresses are as old as the hotel, very uncomfortable. Disgusting, filthy carpets. Temporary breakfast bar is way too small for a big hotel. Very disappointed!

The hotel is undergoing renovations, so it will most likely get better. Our room is very small and my spouse and I are tall people, which makes it even more inconvenient. We keep hitting our heads on the wall above the desk... the good news is that the window opens and we get fresh air. The staff are nice and breakfast was good! Excellent location too! All things considered - there are less expensive options that we probably should have taken into account...

We went from 17th to 19th June, me and 2 friends. Was apprehensive booking after looking at reviews. But it turned out being a great place to stay. All staff amazing and friendly. They even gave us a whole bag of little waffles biscuits after going into reception multiple times a day and eating them all. Gave us food recommendations and places to go to. Room was clean, beds comfortable. Never woke up once to noise. Breakfast lovely. Thoroughly enjoyable stay.

I Used to believe that Marriott has a minimum level of dignity. My visit to this hotel changed my belief.. Yes, I know that they warned us. The hotel is under renovation. What they didn’t tell us is that you live through that renovation. |Hey Marriott guys if you can’t do it in a different way close down the hotel. The entrance of the hotel has moved somewhere that you need to be detective to find it. Then in order to reach the elevator, you need more than a good guide. All around the hotel there are bits and pieces falling apart and guys working on them. I attached some pictures. My room called deluxe had a tiny window, sealed and covered from the outside just like a dungeon. Maybe the thought I might escape at night. To get a bottle of still water you need to beg the concierge, because the vending machine (yes in a 5 star hotel you get the water from a vending machine like the ibis)|Just as a cherry on top of the pie, their system was down for a couple of days so technically they couldn’t find my reservation , the lady at the check-in had clear, communications problem, etc. etc.| The only thing which was up to Marriott standards was the price of the room. For the rest look at the pictures and forget about this hotel if you want to be a decent person.|And no, don’t think I am not used to expensive hotels. With a few hundred thousand points in my Bonvoy account, I know how to pay for service. |This is not the case

The hotel is under a pretty big renovation, when you get there they tell you that the renovations are advertised on there website, but if you book any other way (including through Marriott Bonvoy) it does not let you know the renovations are going on. ||When we arrived, since they are renovating, they put an improvised ramp over the stairs in the entrance, but it is very steep and made us fall trying to get our bags into the hotel (nobody offered to help). ||The rooms DO NOT look like the photos, don’t be fooled, they are pretty small and not as luxurious as they appear in the pictures. ||Due to renovation, getting to the rooms is a mess, it is literally a labyrinth, elevators appear to be the ones meant for staff. ||We were told construction would start at 9am, but we were woken up at 7:30 am by drills literally in our window, ver ver disrespectful. We called front desk and they stopped construction for literally 5 min and then began again, after all we were unable to sleep past 7:30 am.||The breakfast is not good, but let’s not mention the poor service and guest treatment offered at breakfast. One of the employees spilled my hot chocolate on me and did not even say sorry, none the less did they help clean up or get another one (tried to make another one myself but the machine was not working and even though I asked for help, they pretty much did nothing). Then, breakfast was closing, but we were finishing our food at the table and a VERY rude lady came and told us to leave in a very rude way (did not even say please). We tried to leave breakfast and then she wouldn’t even let us by, it was truly disgusting. ||Air conditioning did not work in one of the 2 rooms we booked. ||This hotel is DEFINITELY NOT WORT 600 euros a night, for that price you can stay in many others which I’m sure are wayyyy better. ||The 2 stars are one for Ahmed in guest services, incredible concierge helped us book tours and gave us incredible recommendations, and the other for the Bonvoy members lounge, pretty nice to get some late night snacks. ||Obviously when we left we had to carry out very big and heavy luggage’s from the room, down to the lobby and then up through the steep improvised ramp they put, and still, nobody at the hotel would help. ||Overall, we were very let down by the hotel. ||(On our boat tour through the canal we met a couple who were also staying at the hotel, and they started a conversation where they stated how let down they were with the hotel and how the pictures did not look like the rooms.)

I have never been in such a bad hotel claiming they are 5* and it's not only due to renovations that are going on! Room seemed very dirty, cold and damp, my clothes were damp every morning when I put them on. Carpets look like they haven’t been cleaned forever. It was very cold in the room, trying to put the heating on didn’t help. No light in the room and construction site constantly banging. We have been made aware of it but it was supposed to be from 9am not from 7am in the morning. Walls are as thin as paper. Room service didn’t even clean the mugs, the worst experience I’ve had with the hotel. If not for the fact that I was there for work I would’ve changed hotel on day 1. I have been to better 2/3 starts than this and paying so much money for it, it's just ridiculous.

This hotel is undergoing big renovations and they were very clear about that while booking. Location is tops. Steps away from central station which we used to visit sleep using areas. The hotel staff were very friendly, attentive, and welcoming. The renovations, although necessary, no doubt detracted from the intended vibe of this place. It did feel like you were paying four star prices for a hotel currently in limbo, for the time being.