Liz P.
Yelp
3.5 out of 5 so I will round up to 4 stars.
There is certainly a lot to like about this hotel. I stayed here this month on a business trip, and I looked it up on Yelp beforehand, even though I wasn't the one who chose the hotel.
I called the hotel a few days beforehand to request early check-in, they told me that they couldn't guarantee it but that they would try. When I arrived around noon on my day of check-in, they didn't have a room for me just then, but shortly thereafter, one was ready.
The beds are very comfortable, and the rooms are well appointed, although I wish there was a chest of drawers somewhere. Instead, there is a closet with some shelving and hangers, so that is where I put the majority of my clothes. Some of the electrical outlets are also loose, so make sure your cords are in tight - one of my electronics didn't charge because of it.
The shower products are Aveda which was very nice, but it literally took 2 to 3 minutes for the shower to warm up. Even then, I would characterize the temperature as lukewarm to warm, and that's with the handle turned all the way up to hot, or so I had hoped. Other colleagues said they didn't have an issue with this, though.
The rooms have something called a smart fridge in them, and I must not be very smart because I couldn't figure out how to activate it, ha. I called the front desk about it on my first day there, and they said that the fridge would probably have to be reset, and they would send someone up to do it.
When I got back after a long day of work events, the fridge was still not cold at all. I tried calling the front desk, and nobody picked up, this was around 11 PM so I called back in the morning. That morning, they said they would send another person to again reset the fridge, and when I got back to the room again after a long day of work events, the fridge was not cold at all. Obviously something was wrong with the fridge but it was very frustrating that they could not resolve this issue, as I take medication in the mornings and would have liked to have had a cold drink to take them with.
Other than the fridge issue, I mostly had no other problems. The lobby is quite cool with the old bank vaults, as well (the building used to be a bank, and the façade on one entrance still says Colorado National Bank). There is also an Illy coffee shop in the lobby that sells beverages and I assume food, and there is a bar and a restaurant too.