Renaissance Des Moines Savery Hotel

I want to give recognition to especially Myia and Kristi for making my stay here memorable. They went above and beyond to assist me during my stay. These guys are rockstars and deserve a promotion! Thank you guys for assisting me and my colleagues during our one month stay. I would strongly recommend if you have a large group in search for lodging, this hotel facility should be considered with having a great team on staff! Thanks again!!

This room was for my sister and brother in law. The room was spacious and very quiet. We did have an issue where the room they were in the a/c wasn't working, and the staff's remediation of the situation was swift! They moved them to another room immediately and gave them an upgrade, no questions asked. They were here over the weekend, and they were able to walk the farmer's market. They literally walked out the entrance of the hotel and over one block and enjoyed the sights and sounds of the downtown farmer's market! Parking was hassle free, and where most hotels charge excessive amounts, the charge was $10 for daily parking. They were in driving distance to all family and places of interest. Shenwas very pleased and said she would definitely stay again.

We have been Marriott rewards members for many years & and always choose Marriott when we have the opportunity. This was our worst experience ever. The rooms are small and uncomfortable. The beds were the worst beds I've ever tried sleeping in, very hard! Service seemed like they were distracted or didnt care that us and other guests were there. Very robotic. If this was our first ever stay at a Marriott, we would not choose it again.

The rooms were very spacious with ample space for lounging and sleeping. The beds were very nice and comfy. The rooms were cleaned well. The staff was amazing and I totally took advantage of the free shuttle to anywhere in the city and airport. It’s also walking distance to many things and there’s a great Seafood restaurant only a block away. I sat at the bar and met some great locals.

Great hotel. Very comfortable, clean and friendly staff. Was upgraded to a top floor king suite which was very spacious and great views of the city. Only reason its 4 stars because the bathroom is about the smallest bathroom you'll ever step foot in. I've been in campers with more space than this one. Will stay here when I can however.

Overall, enjoyed my stay at the hotel, as far as service, the shuttle driver, on May 22, 2025 his name slips my memory.But the young man who owns his own lawn care service, helped my mom by getting her a wheelchair at the airport and then going above and beyond to wheel her all the way to the ticket counter because he could see that my hands were full. Thank you for your service and good luck with all that you do!

Pleasant stay. Truly a classic downtown hotel. Appreciated an early check-in. Good location to see Broadway show, restaurants, & bike rides on nearby trails. Long wait for a table for breakfast in hotel restaurant. The servers were short staffed.

Visited the Renaissance Des Moines Savery Hotel during a overnight so we could attend the IA Wild hockey game. I was truly impressed with our stay. The history and restoration of the hotel was truly impressive. All staff greeted us upon approach and were friendly and always inquiring of our needs. The hotel was clean, fresh and genuinely impressed with everything. Not only was it a great night stay, but the great beds offered a refreshing nights sleep. Parking was also affordable. Would return and stay again.

Great stay in Des Moines Des Moines!! Maya checked us in and was absolutely Incredible, we drove 25 hours straight to evacuate before a hurricane and she made us feel right at home!! Hotel was clean and had a nice vibe.

Bed bugs found in the room, floor was filthy, microwave had some kind of sticky substance all over it, the room smelled like cigars, the door looked as if someone tried tampering with the lock and or replacing it, the bathroom had mold.

We had a cozy one-night stay at this historic hotel. My husband and I stayed here on a Friday night as we were in town for a show at the Civic Center across the street. If you're wondering, I he Civic Center is a 3 minute walk away, and the Farmers Market is within walking distance, too. We checked in a little before 4pm with no problem. Check-in is normally at 4, but I requested an earlier arrival through the Marriott Bonvoy app. The lovely and stylish employee (Miya?) who checked us in gave us a quick run down on where things were located on the main floor and then we headed to elevator and to our room on the 7th floor. Upon entering the room it felt a little humid. Noticing the thermostat was on 72, I just turned it down a little. We weren't in the room long enough to notice any issues. Those came when we were going to bed. The room was cute and the perfect size for two people. I love the bedding and pillows and the lamps on the nightstands. There was a mini fridge, Keurig and overall I liked the decor. The nightstands were a little tired. The bathroom was the size of a closet - tiny. Our sink took at least 5 minutes to drain every time we used it. I didn't like how the light switch for the bathroom was on the outside of the bathroom. We moved the toilet paper to a more accessible spot. By the time we went to bed our room was warm and we couldn't turn down the thermostat below 65. Other reviews stated that the west side of the hotel has ongoing and known a/c issues and that was the side we were on. While the view was great (we could see the Civic Center and giant see saw art installation from our window), we slept horribly. I started to resent having paid $220 for a sweaty night sleep. In addition to the hot room, we could hear our neighbor cough, talk, etc. at different points. The walls are super thin. It could have been worse, for sure. We turned on our white noise machine. The 7th floor hallway did have some popcorn on the floor on Friday night. By the time we left on Saturday it was still there. Kind of surprised me given that housekeeping had to have seen it. I requested a 12pm check-out (also through the Marriott Bonvoy app), and at about 11:30am housekeeping came to the room, knocked, and let themselves in. He quickly apologized and said he hadn't gotten the message about our late check-out. No biggie, but it might have been awkward for others. Check-out is 11am, but the signage on the interior door of the bathroom says 12pm. See photo. I'm still giving The Savery 4/5 stars because I had a nice time and love vibe and history of the hotel. All staff we encountered were very friendly. Next time though, I'd request a room on the other side of the hotel, especially during the summer months when you want to run the a/c. Also, there is a parking garage across the street for $1/hour. We opted for the parking garage and somehow got out for free on Saturday without having to redeem our ticket. Not sure if the ramps are free on Saturdays, but they were this day. The hotel offers valet parking for $35. I recommend The Savery because of the location, overall vibe, amenities (they have a restaurant/bar for dinner, separate restaurant for breakfast, and offer Starbucks drinks in the mornings all for additional $$). This is not the cheapest hotel option, but we couldn't beat the convenience from the Civic Center. It's fairly close to the Iowa Event Center, too. Recommend. Just request a room that's on the east side of the building if you're staying during the summer and bring your white noise machine or earplugs.

Absolutely no complaints here! Got a last minute reservation at The Savery Hotel for a Friday in December. Pricing was on point, especially for the quality of the rooms and central downtown DSM location. We checked in early (prior to the 4PM time)-- the front desk was more than accommodating and knowledgable. She directed us to the nearest parking ramp (to avoid the $35/day valet fee) -- it was literally across the street! Less than .1 miles away. Can't beat the proximity. The hotel was obviously renovated. I dug a bit deeper into that and the hotel has been around over 100 years. It has hosted Hillary Clinton, Eleanor Roosevelt, President Harry S. Truman and more. The furniture is newer and rooms themselves obviously got a face lift though I do appreciate the original marble lobby floors. It was thoughtfully done about five years ago. Our room was more than adequate with ample usb plugs/outlets as well as a mini fridge and Keurig. I really liked their window fixtures. Normally hotels have kind of gross blackout curtains but this one used blackout blinds. Very effective (and less gross). We were able to walk to Hello, Marjorie and over to the East Village for a show at Wooly's no problem. (A shuttle is available free to guests but it stops running around 10-11pm.) There is a Starbucks just off the lobby, which was uber convenient. Additionally there is the Coda Lounge for drinks and shareable bites. I believe even a spot for breakfast? Truly, my on qualm was where the toilet paper dispenser was in the bathroom? It may seem like a super strange thing to note (and of course I didn't get a picture) but I am rather small and the dispenser was hard to get at even for me. You have to reach completely behind you to the left to grab it. Larger folks would have a hard time navigating these narrow bathrooms and the toilet paper placement. Overall, you can't go wrong with The Savery. I'd definitely stay here again!

I stayed one night here for a work event, apparently if you stay on the west side, the HVAC has issues. It was mid April and I was sweating in my room and couldn't turn it down. That's just the way it is here apparently they told us they are aware of the issue. Pretty unacceptable for a hotel in my opinion. Otherwise the facility appeared quite nice, good central downtown location, walkable area. My room was clean and spacious and quite comfortable thankfully. Quality shower and good pressure. The staff was hit and miss, I crossed paths with a very unpleasant person and then a couple very friendly folks. I think I'll go somewhere else next time if I have a choice.

Nicely updated hotel! The lobby is cute with 2 restaurants. The desk was welcoming, check in/check out procedure was painless. The room faced the courtyard so it was very quiet. There was a separate space for the coffee bar, separate sitting room for TV watching, bedroom area. The bathroom was small but clean and has a fantastic shower. Parking is the ramp across the street, about $10 without re-entering privilege but the area is compact and very walkable so there's really not need to use a car. There's ample parking on the street, meters are no enforced Sundays.

While I appreciate historic hotels, i don't want to give up comfort for it. The airport shuttle is about the only plus I can say about this place. The two elevators are dated and slow so make sure you are not in a hurry. As a lifetime Marriott Platinum Elite member, I am almost certain I was given the worst room in the entire hotel. I am here for a work conference and my co-worker that has no status with Marriott receive a much better room. Avoid room #409. It has layout that doesn't make sense. The closet is on the opposite site of the bed. Not even worth using. The bathroom is very small and there is no counter space. The sink is tiny that it is impossible not to get water all over the wall and floor. Very difficult to move around in the bathroom given its size. The two evenings I was there, it took three minutes of running the water for the sink and shower before it was warm enough to use. The view is a roof of another building which is unsightly. The enhanced internet did not work well and the TV had poor connection. I do not plan on ever coming back here nor would I recommend.

Stayed here for one night on a layover and I honestly hope I never have to stay here again. Went up to the room they assigned to me and it was TINY!!!!!! It was a corner room with two windows and all I saw out of those windows were buildings. Made me feel VERY claustrophobic. Couldn't stay there so I went and asked to switch rooms. All they had was an accessible room so they gave me that. It was 3 times the size of the original room they gave me and I had a view so that was good. The bathroom didn't have a shower door and everything was exposed. Water went EVERYWHERE!! Not to mention that when you turned on the water it took literally about five minutes for it to get hot. And when I say five minutes, I mean the long five minutes. Not good if you're in a rush! There isn't a microwave in the room so you have to go downstairs and use the one in the pantry. Not a big deal, just inconvenient. Not all rooms have a fridge but you can request one. Tho if you get one of those tiny rooms I don't know where they'd put it. The only thing I loved was the bed. Very comfortable and I slept like a baby.

Stayed here for a couple nights because I was attending a conference at the Iowa Events Center. The conference lodging was booked and I wanted to still be close. This was a great choice! I walked the first day, drove the second (only because I had checked out). It wasn't a terrible walk (though it was up a really big hill), in dress clothes/shoes, and I saw other professionals making the same commute alongside me. I am a lover of history and maximalist decor so I loved everything about this unique space. The service was also great. My room was plenty spacious for me to relax and work. No complaints. Charming. I also really liked that there are MANY food options within walking distance at all hours of the day, and I was able to do some exploring without needing a car. I will look into staying here again next time I need something in this area.

I stayed here for a work trip and have to say I had a really nice room and excellent service. The bed was super comfortable, and the pillows were awesome. I loved the Aveda Rosemary Mint products in the bathroom. I had to join their rewards program (free) in order to access wi-fi. I wanted gum one day but they didn't have it in their little shop off the lobby. I asked the front desk clerk and she said they didn't have any unfortunately. The shuttle drivers to and from the airport were both friendly and courteous. There is water and coffee in the lobby. There is a bar with happy hour, and a restaurant (I did not visit either). The double shower doors were an issue because one didn't stay closed and I worried about future water damage to the bathroom floor. I forgot to mention this at check out, but I later emailed them and received a response quickly with a thank you and that they were rectifying it with their engineering dept. Excellent.

Definitely not a Renaissance as the types I am used to from Chicago. There is such a disparity in the sizes of rooms available. That would not be a problem but We had a fam of 4 and were given the smallest possible configuration AND paid the same as others receiving much larger rooms with actual sunlight and views. Definitely NOT FAIR! Literally our 1st room was a fire hazard. My husband accused me of trying to save money on such a horrible depressing room but the thing is I spent $700 on 2 nights!!!! Restaurant was ok but their prices were Chicago pricing in fact everything ,except parking, was Chicago high pricing which seemed odd for this hotel. I will say that small full sized beds were cozy, just be aware that 2 regular sized adults can barely share a full bed if traveling with kids.

What an experience... Stayed here three nights. The first two nights we were in a tiny room about the same size as my master closet at home. Very little. At about 2am, the A/C in our room started dripping water on the floor and kept us up all night. We reported it and they insisted that we move to a different room. Initially, they were going to put us in another tiny closet sized room, but I had to pretty much ask for an upgrade - they weren't going to offer. We packed up and moved. The "upgrade" is a regular sized room that you would expect to see in a regular hotel. Much better experience. The beds are comfortable, the front desk staff is very helpful and accommodating. Never ate at the restaurants. Wasn't really feeling it. This place might be for you, but it's not for me. Tiny rooms, only premium breakfasts (additional costs, of course), no refrigerator - just know what you're getting before booking. Words cannot explain how small my first room was.

The employees at this hotel went over and beyond helping me in making my event successful. They actually went out of their way to making me smile and for that, I tipped some of these fantastic people. If you find your way to this hotel, ask these people for any help: Ross AV (so helpful when it comes to AV) Veronica in catering (always has a smile on her face) Jonah registration Edwin and Robert - hotel drivers (super guys and so friendly) Veronica catering

Checked in super late after the hotel we originally booked turned out to be a horror movie set. Melissa at the front desk was an absolute angel and treated us so well. The rooms were clean and well maintained with lots of space.

Upon checkout Zac was professional, courteous, kind, took his time out to recommend places to visit. Exudes enthusiasm and his smile is contagious. Silvia in the restaurant was amazing had a beautiful lay out of the food. She was Professional and amazing. Great service and food.

We stayed here for our wedding anniversary weekend in Des Moines! The hotel is historic and has been modernized, but still has touches of its original history all around you. The location is ideal - You can walk two blocks and you're downtown. The customer service was great! The front desk receptionist was super helpful. He provided us with plenty of recommendations and a map. The room was great. I liked that the room and common area are separate with an additional TV inside of the bedroom. I would recommend this hotel to anyone staying in downtown Des Moines.

I stayed at this hotel for a week in July.I cannot say enough nice things about this hotel.The best part of this hotel was not only the amazing ambiance,but the amazing customer service. This hotel made our stay unbelievable.The shuttle drivers were so incredibly nice to all of us.We attended the Cheese Conference.Upon arriving at the hotel the first day,the front desk associate,Maddie, upgraded our room because she saw that we were having quite a rough day.Her kindness and generosity made my stay so incredibly nice.The other front desk clerk who was extremely nice was I believe his name is Gavin.He was a tall blonde fella who was always eager to help.The hotel itself is very clean and nice.If you are thinking of staying in Des Moines,stay at the Renaissance Savery Hotel.You wont regret it.

Stayed here for last two nights on a road trip that took us to Iowa state fair. The location is great for the sleepy downtown. The restaurant scene is emerging here. The nightlife was also fun . We managed to attend the state fair and the farmers market which were both great events. The hotel is on the historic register and has a great deal of charm and character. Too bad for the guests it is not up kept. The hallways are littered with trash , and debris. The light boxes are all cracked in the hallway. No one loves this hotel it seems not even the people that work here. We came with low expectations anyhow based on its location. They don't offer street parking 1.00 hr garage parking. We were told at the front desk that they didn't offer maid service unless you call and schedule it. I took photos of the litter in the hall , I saw not one but two housekeepers and neither could be bothered to clean the debris which is still here day two. The housekeeper was singing a church song dancing in the hall with ear buds in her ears. I was embarrassed for this hotel at the level of port service of their staff . No wonder you need to schedule your room clean had to fit in between the concerts and dance offs in the hall way . The bar was supposed to be open until midnight at 1030 was closed down. No fridge in rooms. Bathroom missing tiles. Was a definite disappointment and will never return here. We weren't expecting a high end hotel , but it helps when people make an effort. Price was 200. Night ... half off that price would have been too high. Perhaps once you train your housekeeping staff on care of your building and ownership to their role people will then get the service they pay for and come to expect. No

This downtown location is ideal for short walks to hydration stations and foodie joints. Exceptional staff. Still limited services availBle. Loved the room comforts. Thank you.

My word of advice: Pay Attention to the Room type that you select when booking. Room size matters here! I've stayed here twice. The first time I was upgraded into a corner king suite. I LOVED IT!!!! My room had a hallway, two closets, nice corner sofa, plenty of room, a separate room with bathroom. It was nice! The second time I stayed was a couple weeks ago and my room was just a king room. It was a standard king room, nothing to write home about. The beds here are very comfy though. The bathrooms are all very small, however. I stayed on club floor (11th floor) and had access to the club lounge which was very nice. The staff here are all very friendly and accommodating. This is VALET ONLY which is $25 a day so you've been warned. I ate dinner once at Coda, the lobby bar, and my food was pretty good. I had the lasagna and was given complimentary chips and dip. I'd definitely stay here again. This is in a prime location downtown, right across the street from a plaza (sorry I don't know the name) where there are often activities going on.

They said they renovated the place, but it was hard to tell what they did. It had an overall cheap feel to it and the staff seemed to have no clue on how to answer even the most basic answers. Not sure what the problem here is? New staff? Lack of money? Go down the street to the full service Marriott you will be taken care of much better

This hotel is located in the historic district of downtown Des Moines, Iowa. Its apparent the original structure was probably another historic hotel before the Renaissance took over and made the renovations. The room suite is very clean, has a separate area for the bedroom and an additional TV on the wall is a nice feature. Fitness center can be only accessed by reservation with the front desk. The equipment inside is satisfactory and modern. The downside is the food service has been eliminated and the club lounge is closed during the pandemic. The front desk staff are very friendly and helpful with questions about local restaurants and getting amenities that are available for patrons. Parking is not provided by the hotel and public parking for a nominal fee of ten dollars per day is across the street. Overall, a decent place to stay downtown.

My husband and I had a one night stay for our anniversary. Gary at the front desk did his best to make it a great night. Offered suggestions for dinner, we ate at Fresko and he brought up a bottle of champagne for us to help celebrate. As for the hotel, clean, beautiful, historical and wonderful.

The place smelled weird, the beds were absolutely terrible. I had to settle for a double room even though I had booked a king months prior. The real kicker was I put my personal card down to make the reservation then tied a company card to the account to be charge as it was a business trip I was on. So far my personal card has been charged 600 dollars for a 2 night stay. I've called multiple times the last 2 days and have left voice-mails only to be ran around and not attended to. This is my first review ever. I just thought you should know.

What a wonderful place to stay. The hotel is historic and done up in a very tasteful way. A wine reception was waiting on us when we checked in. The bar was awesome. I highly recommend if you are staying in Des Moines to check it out.

This is a good hotel with good customer service in the heart of downtown Des Moines. But there's no microwave and fridge. What's up with that?

Classic hotel that's been updated recently. The bed was big but the mattress was firmer than I would have liked. The first night it was tough for me to fall asleep. I like the interior decoration of the suite though. With couches, tv etc. The bathroom is tiny, the closet space is quite sumptuous. Nice view of downtown Des Moines. You can see the Capitol!

Got it on Priceline Eighty eight dollars per night Mostly satisfied Was in Des Moines six weeks ago and had a great time so decided to go back this past weekend. Did the blind Priceline pick and ended up with the Marriott Savery. I stayed in the regular old Marriott a couple blocks away last time. I would have to say I liked the Savery quite a bit more. It is closer to the nightlife action and the room was much larger. It has been recently renovated and looks very sleek. Gripes? Bathroom was super tiny and there is no fridge in the room. Other Gripe? When I booked it on Priceline, they do not let you specify what type of room you want. I called them right after I made the reservation to request two beds. Was told they did not have record of the reservation yet but would call me back. Couple days passed and heard nothing. Called again and got general voice mail. Left a message requesting two beds and a call back to confirm. Couple days pass and heard nothing. Third time was the charm. Lady picked up the phone and quickly hooked me up with my request. Probably a five star, except for my gripes.

They gave me a room that was assigned to another guest, walked into the room to a complete shock !! They didn't apologize or offer anything else as far as another room. I asked for a new room numerous times to when they said they only have wheelchair rooms available. Unbelievable !! I then get to my room and the bathroom is full of roaches . If it's not disgusting already !low class customer service was horrible they should not be working anywhere else !!

An older building remodeled into a hotel located right downtown. The front desk staff was very friendly and helped us get set up for the shuttle service to our dinner reservations for the evening. Our room was a corner room with some beautiful views of the murals on the surrounding buildings. The bed was comfy and I would have slept well, but the heating unit made random noises whenever it kicked on, thus woke me up every time. The water in our bathroom was also only like warm, so my shower was a little brisk. We enjoyed the on-site bar - great options and cozy seating. As for the shuttle we were not as impressed - the driver was not very talkative and seemed as though he didn't enjoy his job. Typically shuttle drivers will open the van doors and close them for you, he stayed out in the driver seat. Hen when we called to be picked up he didn't have the phone so the fro t desk staff said he would call on his way to get us... after 40 minutes we never heard from him so we took an UBER back to the hotel. Overall we enjoyed our stay and would stay here again due to location and cozy atmosphere!

This is a sweet hotel on downtown Des Moines! And old historical hotel taken over by Marriott. The rooms are smaller but that's to be expected when it's a historical building. You do have valet parking which is nice and reasonable at $25 a day compared to many cities. The front entrance area is beautiful and has some hairy on the building for you to read. Everyone I met working there were pleasant and friendly telling me they enjoyed working there. The hotel is located in a great area to walk to restaurants, the ball park and the river and parks. Workout center is nice and big and has an on-site restaurant but I didn't try it so couldn't tell you much. Definitely made a great first impression and will be staying there more often when I come to Des Moines for work.

My husband and I stayed here for two nights Labor Day weekend. The lobby is beautiful and we were created with a glass of sparkling wine on arrival (one star). We got to our room, opened the door and everything felt damp. I know hotels can get this way but it was bad. To the point when you put clothes on they felt wet as well. We were in a handicap accessible room and there was no tub or glass excluded shower, just a curtain, so water got EVERYWHERE. Went to the bar and the girls down there were awesome. I want to say one was named Robin but don't quote me on it. Super sweet, very attentive and funny. They get the second star. The third star goes to the shuttle driver who drives us to 801 Chophouse (hey it was raining don't judge) and went in to make sure we were in the right place. To make a short story long this place is long on customer service and the location is great but that is it. Rooms are tight, no fridge or microwave and wet feeling, which is just gross.

Outstanding property! Well designed and renovated. I'm excited to go back when both on-site restaurants are open. It's located perfectly downtown, within walking distance to the great local art park as well as numerous coffee shops, breweries, and restaurants.

The first Renaissance I have stayed at outside of Asia. Great location, within walking distance of a lot of bars and restaurants. They also have a van that will assist you to nearby places. The Renaissance in Seoul had a flyer within their rooms for Navigator recommended places to visit restaurants etc. Just a suggestion to the hotel. Visitors may also go to: http://renaissance-hotels.marriott.com/renaissance-des-moines-savery-hotel

PARKING PARKING PARKING Not the hotel's fault but if you have to come and go often head for the burbs where parking is accessible and free. This city actually enforces the meters until 9 p.m. every day except Sunday!!! The ramp is OK but it is an awkward design. It takes forever to exit. Otherwise a good hotel if you don't have a car.

So nice, I have been here a few times over the years as my parents have stayed here and I have attended a wedding here. I have also been to Coda a few times for drinks! I must say the remodel is fantastic.. The rooms both large and small are sleek and fantastic. They have great views of the city and really cosy and comfortable! The lobby is very nice and the bathrooms in the lobby are super unique and fun! There is lots of good artistic touches and selfie opps in the hotel! The history of the place is really cool and I must say every member of the hotel that I came in contact with were absolutely fantastic.. Beautiful building, great staff, killer bar, sleek rooms, great location... This is a fantastic spot to make your own for an evening or two while in Des Moines.

The Marriott Renaissance Des Moines savory hotel is in an older building but you would never know it by staying there. The inside is modern and sparkling clean. My room was the same modern, clean, well lighted and very comfortable. My only complaint with that the controls for the automated curtains are a little hard to figure out as they are not well marked. But that's very minor. This was probably one of the best Marriotts I have ever stayed in. The staff was always very friendly and helpful. We did not eat at any of the hotel restaurants but our convention had their catered food which was average to good. The hotel lobby bar (which I find most hotel lobby bars as not too inviting), was always busy with people socializing , drinking and having a good time. Very nice.

A great stay! Location was indeed a fine one. A block from the Civic Center to see Aladdin! Super friendly staff and valet was on point. Interior is staggering- Modern with a touch of open! What?? I did make a mistake and didn't check out the workout area. Restaurant was great with an awesome buffet breakfast!

I am a lifetime platinum member of Marriotts rewards club. So when it comes to their hotel chain there are certain things I expect. When I stay at a Renaissance I think it should be better than the Fairfield Inn or Marriott courtyard. At night when you pull the covers down I expect crisp clean nice sheets. To my surprise I had sheets that were threadbare and had a large hole in them. However I think no big deal all you have to do is let somebody know in this service oriented company and they will take care of a bad situation. So I let the front desk know and they said they would have someone from housekeeping do something about it immediately. I went to dinner came back several hours later sheets were exactly the same, I thought immediately meant immediately not the next day but that's okay I can wait. Came back the next day from working all day long it was time to hit the sack and I pull the covers down to find the same threadbare sheet with the same hole in it. I just think Renaissance is better than that. And normally they are but this time they really missed the mark.

Deplorable bar. Tried to have dinner there one night, food came after 30 minutes with the wrong order, no dressing on the salad, meat over-cooked, forgot our drinks, brought them after our dinner, forgot our hors d'oeuvres, but tried charged us for them anyway even though they told us they wouldn't. Worst dining experience in Des Moines so far, and I travel here frequently for business.

What a disappointment for a Marriot managed property, especially in the Renaissance category! Listen up Management - The hotel needs to be cleaner, no excuses. Windows, entry door, elevators all dirty! Some of the rooms had a smoke smell and we needed to request a change. Shout out to Gary who took good care of us and listened to our concerns, his manager could care less to address any concerns as he standing close by and said nothing could be done. Gary and a very nice young women took good care of us (I apologize as I forgot her name, but helped us recover our pillow after we checked out). Their help and caring prevented this from being a 1 star review. Understaffed, I get it, but when a manager is just standing their not helping out, that is unacceptable! Management needs to help clean and service their customers when understaffed and over booked!

Should have read the reviews first- shame on me as a Platinum Ambassador- but also the nicer properties downtown that had earned a good review were too expensive- get what you pay for! - $25 per night valet parking in Iowa? - took my $75 dinner budget elsewhere as the fraternity like music at fever volume and pitch was coming out of the restaurant on a Monday night? - Front desk was sloppy and lazy for a Platinum- no upgrade- no recognition and maybe they did but the music was too damn loud- tying to be hip and cool- not ao Only compliment goes to the bartender when the band was closing out and I had spent my money elsewhere for dinner- she acknowledged my concerns and said she valued my feedback- promote her!

I can't speak to actually staying there since the remodel because the last time I stayed there was two years ago, before they closed for a few years to update everything. However I did try the bar and toward some of the rooms and was highly impressed. The bar has a wonderful Lounge feeling, with couches and lowlights. There are areas for groups as well as spots for a more intimate setting. You can also sit at the bar and watch sports on the screens. The night we went there was a caricature artist doing caricatures for guests. That was a wonderful surprise, not something you see everyday. The rooms I toured we're very modern-looking and well-kept, clean, and many had great views of the capital. I did not sit on anything so I don't know how comfortable the furniture is. There are lots of spots to take photos, with great art on the walls including murals and what look like scenes from a movie. I am definitely intrigued to spend another night there for a staycation.

The hotel staff people are great. They try hard, they are helpful. Nevertheless, problems are encountered. The quality standard isn't quite as high as it might be. Things don't work smoothly. Examples: In my first room I couldn't get the temperature above 71 degrees (it was set at 68). This is summer! I changed rooms. When I came back at the end of the evening the temperature was 79 degrees. I couldn't manage the thermostat to lower the temperature. They sent a guy up who worked with it and figured it out. Not intuitive. The restaurant for breakfast was freezing cold. I walked away from it. The nearest Starbucks is six blocks away. When I called the front desk, the phone was answered about half the time. But the hotel manager himself drove my to the airport after I checked out!

Cool, historic, swanky, funky, and modern....all at the same time. Staff is awesome and friendly. Bar area is a great place to hang out. Hallways are even interesting! Recently remodeled. A place to experience yourself. Theres more to see around every corner. In the heart of downtown, there is everything from theater and nightlife, to coffee shops and more all within a few blocks. Check it out if you're in town!

We stopped by to play a little Drag Queen Bingo the other night. It was located in Coda which is the hotel's bar. They have an amazing bar menu of drinks and swanky bar food. It is not just your typical hotel bar but it is classed up a lot! The have regular music and other types of entertainment. The staff are Uber attentive and this hotel is super beautiful as it is one of the oldest hotel in Des Moines. It just got a wonderful face lift too. If you dare to go to the bathroom you will be going with a different cow in each stall... it is a tile mural behind you. Also I saw the rooms and boy they are incredible. I think you should give this place a try.

If I could leave no stars, I would. I was in Des Moines on April 26-30th for the Drake Relays. After checking in and having the hotel valet my car, I went to bed. The next morning I went to pick up my car and head over to the track. When the car pulled up, I walked out to discover that my roof was crushed and my windshield was broken. The manager came up to me and asked me what was wrong. After telling him that my car was not like that last night, he filled out a form and said the hotel would take care of me. They claim that some concrete chunks were thrown off the parking garage and crushed my car. The interesting part about that is there are no scratches on my roof. The insurance company did call me the same day, but I was unable to answer. I called back the same day and left a voicemail. The following day, I called and left another voicemail with no return call. I left three messages the following day and still didn't receive a call. Five days after the incident, I finally received a call from the hotel's insurance saying that they weren't responsible for the damage. The parking garage is owned by the City of Des Moines who also say they aren't responsible for the damage. So at the moment, I'm left with a smashed car and it's my fault and responsibility to fix it. I would never let them valet my car again. The parking lot is unsecure and has no cameras.

Great location to the Civic Center, Wells Fargo Arena, Convention Center and easy access to almost anything downtown via the sky walk system. The beds were super comfortable, the bathrooms were small and no space for all our lady stuff. Got an upgraded room as a Marriott Gold. The reason I didn't give it five stars is two reasons. The smell they pump in the lobby gave me a headache instantly as I am sensitive to scents AND our room (502) had baseboard steam heat and it banged and clanked and tinked all night. I laid in such a comfy bed not being able to sleep.

The first thing that caught my attention was the check in stations! Much more welcoming and eye catching than the normal long counters with a city photo in the back you'd find in other hotels! The historical tin tiles were refurbished perfectly! The 2nd floor event rooms were elegant and spacious. Couldn't snoop around too much as they had a rather large event going on. The room on the 10th floor were very modern. King suite had a very spacious sitting area and large bed. As Tara the events Manager informed us the bathrooms are tiny, but they don't want you spending your time in the hotel rooms but rather exploring the city or partaking in an event. However, I'm not sure I could comfortably get ready for an event in that bathroom. The food from Coda looked amazing, however I only tried the chips. Crisp and full of flavor. The sangria was delicious with fresh fruit! We had considered Scorpi for dinner but learned reservations were a must. So we are tabling that for another time as well. The online menu appeared to have some good dishes.