Renaissance Hamburg Hotel

Brilliant location. I was on the 7th floor which means you get the lift from the lobby to the 6th then up some stairs or use a utility lift which wasn't so great. I was there for an event which was well.cayered for overall and the conference rooms were appropriately set up and supported. The hotel has a clean and fresh feel to it, the staff are multilingual so many nations are supported and it serves as a great jump off point if you are visiting Hamburg. It feels less like a family hotel and more like a couples/older couples or business hotel.

As a loyal Bonvoy Gold member, I expected a higher standard of service from this Marriott property, but my recent stay was deeply disappointing. The customer service was shockingly poor, and the handling of parking charges felt both unprofessional and suspicious. Upon arrival at 11 PM, there was no valet service available, leaving me to navigate a confusing and cumbersome parking process on my own. Despite multiple discussions with the receptionist about accessing the parking deck, at no point was I informed that parking would incur an additional €40 charge. The next morning, valet service was still unavailable, adding to the frustration. To make matters worse, the charge was added to my invoice without my prior consent or any clear communication. When I raised the issue, the agent on the phone was dismissive and disrespectful, essentially blaming me for not reading the website. This is unacceptable, especially given that I had called ahead and discussed parking details upon arrival. In all my stays at Marriott properties, I have never encountered such a lack of transparency or disregard for customer experience. While I understand and accept paying for services, it is basic courtesy and good business practice to inform customers upfront and secure their agreement. The refusal to remove the charge from my invoice, despite the clear communication failure on their part, was the final disappointment in an already frustrating experience. This stay fell far below the standards I’ve come to expect from Marriott. I would not recommend this property to other Bonvoy members or travelers seeking a seamless and respectful experience.

The front desk was very helpful in finding me another room, as the first room I was in was quite noisy due to a strange buzzing sound in the bathroom.||Breakfast was included which was nice, there is a small buffet section and an omelette station. I did notice a mouse run through the restaurant — hopefully it was just a one off. It otherwise looks very clean and well presented.||The hotel is only a few minutes walk from a train station by the riverfront, which makes getting to/from the airport fairly easy (and much cheaper than an Uber).

We had the pleasure of staying at the Renaissance Hamburg some time ago and were thoroughly impressed by both the establishment and its exceptional staff. The atmosphere throughout was warm, welcoming, and wonderfully relaxed, creating the perfect environment for a comfortable stay. Every area of the property was maintained to an impeccable standard of cleanliness, reflecting great care and attention to detail. The beds were exceptionally comfortable, ensuring a restful night’s sleep for all of us. Breakfast was of the highest quality, with each dish freshly prepared, beautifully presented, and offering a delightful variety to suit different tastes. Above all, the service we received was exemplary. The staff were consistently courteous, attentive, and genuinely eager to ensure our comfort and satisfaction. We extend our sincere gratitude to the entire team for making our stay such a memorable experience.

I booked a 25-square-meter deluxe king-size room. The room layout was poor, with the hallway taking up too much space. The room was small, and the bathroom was also small. The price wasn't worth it. The internet signal for public was poor. Even after entering the room number as a guest, I couldn't connect. A very poor experience.

I stayed on the 5th floor. The bed is nice and the room is well furnished. The bathroom and everything else is good. ||What is not good is that the past three nights, the occupants in the adjacent rooms have been super noisy. The first night, there was a hall party it seemed and there was some massive person walking around in steel toed shoes it seemed. The second night was actually fairly quiet with little noise past 11 pm. The third night there is a three ring circus next to me with screaming kids and a family playing some type of game. I am not the type to complain to management. I just won't ever stay here again.||Also disappointing was the lack of urgency for the restaurant to open at 6:30am and provide basic food options such as the omlet station, pancakes, French Toast and traiditional German sausages. The cost of the full breakfast is 36 Euros. I think it was worth about 10 Euros this morning as none of the mentioned options were available even at 7 am. For those here on Business travel that have a tight meeting start time the lack of attention to detail to the breakfast was disappointing as the full service wasn't available when I left the restaurant 30 min after opening.

Wonderful! Staff was very friendly and welcoming to Americans which I don’t find often in Germany. I felt very appreciated as a titanium elite guest. I was offered a welcome gift of points, plus a free drink in the bar, plus free breakfast buffet! It’s things like this that keep me coming back to Marriott properties. I was given a slight upgrade. No suites were available as it was a very busy weekend with the harbor celebrations. Room was huge! Very nice and updated. I don’t have a single complaint. Bed was very comfortable. Loud if the windows were open but could hear very little street noise from the 4th floor with windows closed. I slept like a baby. I would 100% stay here again. Breakfast buffet was spectacular. Delicious and a huge variety. Food at the restaurant was good. The bar makes some very good drinks! Huge cocktail selection. And the bar was lively and busy. Bar staff was quick and very helpful and knowledgeable. The hotel was very walkable as well. Located in a great neighborhood with lots of shopping. It’s pretty busy around there on Saturdays.

I loved the rooms, it was so spacious. Everyone was friendly. The location is great, it’s near many restaurants, cafes and shops. Very clean hotel. I recommend it.

In the center of the action you'll have a relaxing stay at Renaissance Hamburg. Their huge breakfast is a bonus to enjoy all morning, and the staff are friendly and helpful throughout the hotel. It's an easy walk to city center and many attractions, with most places just 15-20 mins by foot. The rooms are spacious and restocked generously as needed. The bar was a nice place to hang, with outdoor seating in warmer weather. The airport commute was easiest by car, but you could also take a bus in twice the time. We'll return as we are in the city again.

A fantastic business-oriented hotel in the Heart of Hamburg! The centerpiece of the hotel is Bricks, which is both a bar and restaurant that pretty much takes up the entire ground floor. The bar menu is amazing, with lots of special drinks and snacks to enjoy. There is lots of outdoor seating for smoking and enjoying the outdoors. The fitness center on the 6th floor basically has all the equipment a good gym has, and it's *very* clean. The ambiance of the hotel is casual yet highly professional, which is VERY hard to do well. I never have a problem finding a happy, helpful staff member. The one thing I really appreciate is that the hotel management is always present and willing to help out. I will be making more trips to Hamburg in the future, and I'm definitely putting this Renaissance in my rotation!

Michael was the most wonderful upper management contact. He was a plethora of information, very accommodating, great recommendations!

As soon as we arrive we were nicely greeted by JULIO! Julio is amazing he speaks 3 different languages and was extremely helpful. This man deserves a raise took his time to explain everything and the fact that I didn't felt so good he was nice enough to check online and look for a near by pharmacy. Thank you Julio! 5 stars!

Just two nights here as we made our way across Germany and the Netherlands. This is a full service hotel, very comfortable and located in the heart of a high end shopping district. My bed was a little soft but the sheets were crisp and the towels were soft. The shower was excellent though I'm still trying to understand why Europe only does a half glass for the shower door. WTH? The breakfast buffet is excellent. Huge spread of American and European classics including more smoked salmon and pastries than should be legal. Well cared for and crowded with the tourist crowd. Bonus point for the tall blonde young woman at check-in who helped us tremendously with dinner recommendations and then remembered to ask us how they were the next day! Definitely would stay here again. [Review 12052 overall, 1835 of 2019.]

This hotel has been exceptional. Staff is super friendly and helpful. Food in the restaurant here has been better than some of the "fancy" restaurants we've been to around town. Highly recommend :)

This is a good hotel in a good location with relatively easy access to the main tourist sites and the main train station. The beds are comfortable, the hotel bath products are Tokyo Milk, which smell delicious. I've had rooms with a tub and then rooms with just a standing shower. I prefer having a bathtub for a good soak, so if this is important, definitely ask at the front desk. The staff is friendly, and even though it was a bit hectic when I checked in early on Friday, they were able to accommodate me. Room service is also prompt and quick. The meeting facilities are also quite good, and if you have it catered, the food is plentiful. All in all, this is a good hotel in Hamburg is you're needing place to stay while in business or on holiday.

A really nice hotel with modern interior and amazing location. We especially appreciated it's convenient location when we wanted to go for a morning run around the lake :)

Great location, a friendly bar and a restaurant that serves up solid breakfast. My room was upgraded so it was larger and had a hammock which I didn't get to use. I wished that the room comes with a Nespresso machine. Bathroom was a bit tight.

Beautiful hotel with friendly staff and wonderful ambience. I quirky little detail is the absence of a mini-bar, which has been replaced with a small room near the reception, where you can "shop" beverages and snacks to bring up to the room. On weekends, they have a very well visited hotel lounge with a good and versatile cocktail menu, live music and a dj. Im a fan, and I will come back

Came here for business travel. Really nice hotel. Extremely central location, especially for shopping. Rooms are large, clean, modern, and comfortable. Bathroom is nice and large too, with a great shower. Blanket is nice but bed is a bit hard. Wonderful, friendly concierge. Elevators can be a bit slow and crowded at times. You can hear your neighbors. Hotel can get packed at times, you'll see lots of people eating breakfast at the restaurant. Wifi is free and pretty fast and reliable. Love their tea selection in the lobby lounge. Get the oolong milky tea, it's the best. Nice area to relax.

I stay here when I visit Hamburg for work (it is close to our office). The location is fantastic, the food at the restaurant is good (including room service), the rooms are very large and roomy and well appointed. The level of service is good and overall typical of this brand of hotel. This is my go to hotel as the rates are generally very reasonable for what you get.

Conveniently located close to an old part of Hamburg, surrounded by many stores and shops and even a Starbucks close by - this is probably for the American Tourists who need their special coffee in the morning. The rooms are nice and very quiet, what you normally would not expect from a Hotel located in downtown of a city. The room was nice and clean with a large bathroom.

Even if the service is great and location is good, I can't give more than 2 stars.. because the hotel is really old and not meeting average Renaissance hotel standard. I haven't seen any hotel that doesn't have flat screen TV for years now and then well.. this hotel has non-flat screen TV with maybe 20 inch screen. Rooms are average size but feels pretty small .. and very dark.. Breakfast buffet is good. Very good croissant. Pancake and waffle were OK (seems like they made them in advance and just heat them up when people order them). Again, service is good everywhere in the hotel but it really needs some renovation. PS: No club lounge.

Overall, I'm very fond of this hotel and highly recommend for the following reasons: 1. Wonderful front desk staff. I had a number of questions about my stay in Hamburg and the employees were so gracious in helping me. Thank you! I have to say that I am currently at the Holiday Inn Express in Berlin and am having the complete opposite experience with their hotel staff - so I am now experiencing "Renaissance Hamburg hotel employees withdrawal." 2. Nice rooms. I really liked how spacious our room was! The balcony was great as well - especially since it is shared with a few other rooms. You can walk back and forth along a long nice rooftop area and get a nice view of the square. 3. Good food. After a long night we regretfully were too tired to venture off to another restaurant so we decided to eat here. So glad we did!! My mom loved her currywurst, my grandma adored her shrimp and I really enjoyed my parsley soup. It was my grandma's 90th birthday so we asked for a little bday dessert - they brought a very delicious chocolate mousse that had "happy birthday" written on the plate. So nice! Our waitress was extremely pleasant as well. 4. Wonderful location. Loved that we were in the middle of some swanky stores and not very far from the Rathaus at all. 5. Great gym. I was pleasantly surprised to take a shorty elevator trip to the fitness center to find a basket of complimentary earphones, a treadmill that overlooks part of the city, and a little radio that was playing music for my workout. Was also happy to grab an apple on my way out. So, why did I knock a star off? 1. Our room smelled when we arrived. Although, I should note that we were transferred immediately. 2. The hallways smelled a little funky. Not terrible, just a little old I think. 3. WIFI NOT included in your stay. You need to pay everyday OR use the 1 computer they have in the lobby for free (a slow PC that needs to be updated). p.s. some older reviews mention that this hotel still has crappy TVs...they have since been replaced. Our room had a nice flatscreen. Thank you for a delightful stay, Renaissance Hamburg!

I was working out near Finkenwerder, but decided to stay downtown on my first night. I have been to Hamburg enough times that I didn't need to see any sights, but wanted to be close to some food and drink locations, as my first night abroad usually involves getting off the plane, having a few drinks, and crashing early after the overnight flight. So, this location was perfect for that. Check-in was quick and very friendly. Indeed, friendliness exuded throughout the stay, from check-in to check-out to bar service. They even pointed be to a great doner kebab place (Batman) about 15 minutes walk away. My room was one of the smaller ones, and was definitely...small. It was fine for a night, but I wouldn't want to spend a week. Everything was clean but a bit run down - a renovation is needed. The TV is old, tube. The bathroom is old. The beds are okay. The bar area is great and highly recommended. On this Saturday night, there was a lovely band led by a great singer. The bartenders were fantastic, and made some great specialty drinks. Prices are high, but that is expected.

This hotel is awesome and is located in the heart of Hamburg. The bar is modern but quaint. The staff is very friendly. Elvis, the concierge actually walked to where we had to park our car and drove us to the hotel. The streets were blocked by construction everywhere and he walked two a whole city block to drove our car around the construction to the hotel. He then took our bags upstairs. He was very concerned for our well being and took care if everything. Awesome place and highly recommend.

I visited here for business travel for three days. The staff was very courteous, made a point to speak English me, and made dining & transportation recommendations that worked well. This is within walking distance of nearly everything you need (dining, business, shopping, travel, sight-seeing, etc.). The rooms were very clean, the bed was comfortable, the bathrooms were good, and the price was reasonable as well.

I have not been so lucky picking hotels in Hamburg, so I thought the Renaissance (part of the Marriott) would be a safe bet. NOT. There are some positives: the location is great, very central. Rooms are small but comfortable. But.......the air conditioning was not working in my room, and it was a very hot night, which meant the temperature never went down below 35 degrees. I called reception and they seem to know there was a problem, but told me to open the door or window to get air. The only problem with that is that the door and window are on a balcony which is open to all the rooms on that floor. Not exactly a safe option for a female guest (or male for that matter). My alarm call was half hour early - they apologised for the mistake but woke me up anyway. And generally the staff did not really care that I had a terrible night sleep. Oh and by the way the hotel is in the middle of extensive renovations, (they leave earplugs on your pillow!!!!!!!) so stay away for at least another 2 months - and then try at your peril.

Efficient front desk staff. Comfortable room though a bit tired. I enjoyed being able to open my third floor windows that overlooked the square just in front of the hotel. Central location was very convenient for dining and site seeing. I would definitely stay here again the next time I'm in town for business or pleasure.

Very friendly reception staff who were extremely professional, welcoming. Offered advice for local eats. Beds are very comfortable. Excellent location. Would definitely stay again.

I have stayed here many times in the past and like this hotel. The location is very good and convenient. During the recent stay (after many years), I realised that they haven't updated the facility, especially the hallway but the rooms are good. The price is OK for Hamburg. They have a good bar and a restaurant. I would definitely recommend this place for anybody and hope the management will do some renovation soon.

Really really bad. The AC is extremely old and loud and cannot be switched off. Also the old TV set on my room did not work.