Renaissance Hamburg Hotel

Nice and comfortable hotel located centrally in Hamborg. The staff is extremely service minded. One of our friends is in a wheel chair and we could not get the handicap room but Maggie made it work.|Nice breakfast menu in the usual high Mariott standard. The bar is good to but it could be nice if they have a dark (dunkel) German beer;-)

We enjoyed our stay at the hotel.|Pros|Good location and only 5 min walk from the nearest train station (keep walking when you see the sign on the side of the building as the entrance is round the next corner).|Got a deal for 2 double bed room for 3 adults including breakfast - booked direct as comparison sites only include 2 breakfasts.|Buffet breakfasts had both cooked and continental style food. There was plenty and they serve English breakfast tea.|Comfortable beds and decent bathroom.|Friendly and helpful staff.|Cons|Air con was not great and barely made a difference. We were on the Große Bleichen side and with the windows open, we heard noisy speeding luxury cars and the refuse collectors that both woke me up. We kept the windows shut after this. I would ask for a room on a different side if we visit again.||I can't comment on the restaurant as we ate out in the evening.

When I checked in on 11th Apr, I was told that I would have breakfast in the dining room from 7 am to 11 o´clock or noon daily. There was no mention that the breakfast was chargeable. It should be communicated clearly to the guests upon arrival. I got a hotel room which was in front of a car park. Not a very nice experience! Except for that, it is a great location.

I recently had the pleasure of staying at Renaissance Hamburg and it was great stay . The check in and out was seamless and the front desk staff were friendly and amazing . Room was comfortable and had nice touch of decor. The breakfast at Brick was great and I want to send huge thanks and appreciation to Dalida who was so attentive and super friendly. The hotel's location was perfect, 7 mins walk to Europa passage shopping center and many other shops and restaurants. Also, it’s 5 mins walk to subway station. Overall, my stay was exceptional. The combination of top-notch service, luxurious accommodations, and prime location made it an unforgettable experience. I highly recommend this hotel to anyone looking for a memorable and comfortable stay.

When I checked in on 12th Apr, I was told that I can have breakfast at the dining room from 7am to noon daily. There was no mention that the breakfast was chargeable. When I visited the dining room, I was told to sign a slip. No one went through the slip with me on any charges. I feel cheated when upon checking out, all the breakfast which I had was chargeable at EUR35 per day. The breakfast choices are the same every day. I am very disappointed with how the hotel communicated with their guest. Hence, please be very careful and ask if there's charges for any service they offer.

Rooms are ok. Shower head didn’t stay at set height and there were holes in the curtains. Bed was comfy though. Housekeeping was excessive had 4-5 people knock on the door each day to do separate items I.e. bed/towels/coffee/water bit excessive. There was one chap on reception who was incredibly unhelpful and tbh very rude. He spoke in German to attempt to hide his behaviour but the body language and tone gave it away. Made us feel a bit uncomfortable whenever we needed to come in/out or needed anything. Lastly, breakfast was very average and tbh over priced at €30 a day. Plenty of great coffee shops etc close by you can get better food/coffee for less money.

I was ill at ease at this Marriott property. The pictures need no explanation. Old, filthy and dirty. The beautiful pictures on the Bonvoy website are totally misleading. I left after 2 hours and finding an alternative for at least the first night. Mildew everywhere, the upholstery in the room was filthy and shiny from dirt and oily skin. There is a bad smell everywhere, except in the lobby. The lobby is heavily treated with air freshener. This is certainly not a 4 or 5 star hotel, there are better 2 and 3 star hotels compared to this property.

Beautiful hotel in a very centric location, close to neustadt and altstadt. Rooms are silent, spacious and comfortable. Breakfast and the staff at breakfast were great. Special thanks to Fariz at the front desk, he was genuine, uplifting and helpful.