H. S.
Google
have a Level 3 Genius status on Booking and travel quite a lot. We’ve stayed at this hotel several times before, and while the location is truly excellent — right on the main street with all the fashionable shops around — this stay was quite disappointing.
First of all, the lady at the reception wasn’t particularly friendly or welcoming. We were given a room on the ground floor with a view of a parking lot, which was really unpleasant. The room itself felt more worn-out compared to the ones we had during our previous stays. What made it even more frustrating was that our friends, who don’t even have any Genius status on Booking, received much nicer rooms, despite being single guests, while we booked a Deluxe room for two.
Also, the coffee capsules in the room were never replenished during our three-night stay — they could only be purchased separately, which is quite disappointing for a 5-star hotel. The minibar was completely empty as well, which makes it rather pointless to even have one.
It would be nice if the hotel recognized returning guests or Genius Level 3 members in some way — for example, by offering a room with a better view or at least a complimentary breakfast. Unfortunately, at the moment, it feels like there are no real privileges for loyal guests here.
The location remains the only strong advantage of this hotel, but overall, the experience this time left much to be desired.