Renaissance Honolulu Hotel & Spa

I regret not reading the reviews regarding cleanliness before booking this property. During our stay, we had to call the front desk two days in a row to request housekeeping service well past 4 pm. On the last day, despite no cleaning throughout the day, the bed was made, which was strange in itself. Exhausted and seeking rest, we didn't address the issue immediately. However, when we finally pulled back the covers, we discovered what appeared to be feces smeared on the sheets. Naturally, my partner and I were horrified. After taking photos, we went to speak with Justin, the guest services manager, who did not offer any apology. He refused to confirm or deny if the substance on the sheets was indeed feces. His only response was that he would not compensate more than two nights, offering a "50% off" discount. It took housekeeping over 40 minutes to change the sheets, and my partner had to return to the front desk to ensure that the situation was addressed. As long-time loyal Marriott customers, we were deeply disappointed by the lack of accountability and service at this hotel. Based on our experience, we cannot recommend staying here. The level of cleanliness and service fell far below acceptable standards.

Pros: Very clean and Modern. Comfortable Bed and Pillows. Hotel is conveniently located right next to a massive mall for an amazing shopping. Large in suite mini fridge. Also facilities to do your own clothes washing at the spa Level. Also fifteen minute walk to the beach. Half hour walk to historical district. Cons: very family friendly with lots of kids…especially at the pool, which might be great for families but not for a couple seeking peace and quiet. Pool was not very large or heated and has limited day time Sun due to shadow of other towers. We also had to ask for housekeeping after being out all day and the room was not yet cleaned, but this was likely due to it being New Years Day, so not a reflection on the staff that were working but rather in management for not staffing appropriately. Shout out to Patrice at the front desk for her very friendly, courteous, professional service. Her small kind gesture made the world of a difference to us.

I come to Hawai‘i on business travel a lot for the past 15 years and I finally found my go to hotel when traveling to Honolulu. The property is brand new so it is very nice, but it is also very well kept. The rooms are of very good size for Honolulu. And everything seems to be high end. The cherry on the top is the staff. They are tentative, friendly and knowledgeable. When I tell local that I’m staying there, they all have heard of the restaurant and have either ate there or plan to eat there soon, so it is very well respected. The location is a tad different from some of the ones that you seen on TV but not far, just take a look at the map and make sure it meets your needs.

My review is for the check-in experience we had. Our front desk agent Ariel Anderson was one of the nicest members we’ve come across in our travels. Coming from a chaotic month, compressed with holidays, visiting family, military retirement, and moving - staying the Renaissance was a welcome retreat! An amazing and new hotel with modern feel but not stuffy. Ariel warmly greeted us and checked us in quickly - thorough with explanation of hotel amenities and surrounding area. She greets our family every time we make way through the lobby and jokes with our young kids. She is the standard for guest etiquette and engagement! We hope to see her again on our next visit.

They will fleece you off your money once you check out, beware! Otherwise a good place to stay, nice rooms, pool and helpful staff. MARA is overpriced. We got tricked into thinking that set breakfast was included for 2 people in our booking conditions. They cheekily told us that we have only $25 coupon to use towards breakfast each day, very misleading.

The hotel is still fairly new which is nice, but they don't offer any club lounge access anymore to Platinum and higher elite members. The terms state that a breakfast voucher or 750 points should be offered if there is no lounge available, but a breakfast voucher was never offered and they just give you the 750 points which is worth way less than a breakfast. They also charge a $48 destination fee which gives you a $48 food and beverage credit, but you can't rollover the credit, so if you check-in late in the evening, you'll have to use your credit right away or it'll go to waste for your first night. It's a short bus ride to Waikiki. The hotel drop-off / valet area is super tight. It's also $55 for valet parking, but you can find street parking pretty easily which is free overnight. There's always like 3 bell / valet staff standing at the entrance chit-chatting, but even if they see someone coming towards the door with their hands full, they won't bother to help them open the door.

For the most part we enjoyed our recent four night stay. We had a corner suite on the 21st floor, had a lovely view of the Walmart roof, you could see the green hills if you looked up. The room was nice and quiet, but there were a few annoyances. The temperature in the bedroom was always on the hot side, I mean it was all glass, and the HVAC is horribly balanced, there’s virtually no airflow into the bedroom, so it’s like a 20° temperature difference between the two rooms. The sitting area gets all the air. Go figure, simply poorly designed. Also both the water temperature and pressure were very meager. Water was colder at night for some reason. Other than that, it was a nice hotel, feels very new, the hotel restaurant is top notch.

This is a new Renaissance located away from the crowds and close to the Ala Moana mall. If you want to visit Waikiki, they offer a complimentary shuttle van that will take you and pick you up. Our room was huge with a large bathroom and coffee bar. The amazing swimming pool deck has multiple BBQ areas, two pools, whirlpools and a bar. Don't miss those fabulous pancakes for breakfast at Mara. Thank you to Sandy for your assistance in making our anniversary celebration so special.

It was a pleasure to stay at the newest hotel right across the Ala Moana Shopping Mall. We were here for 9 days and had a great time. The staff was very accommodating. Even got our room was upgraded to a partial ocean view and loved it. Two King beds was more than sufficient. We didn't expect to have plumbing issues the 1st night. The shower got clogged up. We put in a call to the front desk. Happy to report the whole issue was taken care of in less than hour. And, no further trouble for the rest of our stay. Valet parking is free for guest. However, overnight parking is pretty hefty $55. There is street parking free after 6pm but you'll have to get up early to move the care to avoid having to pay. If you plan on renting a car, I was told some people rent them as early as possible and then return them by 8pm before the the rental office closes to avoid fees. If you don't like the sand, there is a pool and jacuzzi on the 8th floor complete with several saunas. Lounge chairs are around with a a few grills if you want to bbq. We also took advantage of the washer and dryer to have clean clothes for the next leg of our trip, the Big Island. Walmart is next door. Target is right across the street. The MARA restaurant I heard is great especially since there's not many Mediterranean restaurants. There are many great places to eat nearby. Foodland Market is across the street if you want to get a Poke bowl. Several options for breakfast too. Yelp it. Ala Moana beach is very close by too. The contemporary setting had a very clean aesthetic. Hardwood floors and large bathroom were nice. Standard coffee was made available. Appreciated that. Would definitely like to stay here again on our next trip.

How often does the manager of the valet team go over and above the basic service? In my many years of traveling, I would say not often. It happened at the Renaissance Honolulu this past week. I was talking to Tommy Young, the manager of the valet team and complaining about the high cost of parking at the hotel, which is valet only. Without hesitation he shares with my wife and I that what some guests do is they rent a zip car from DriveHui.com, WHEN they need it, which cuts down on the cost of a rental car and of course the parking fees. He even offered to show us the cars on the 2nd floor that we could rent. Wow, I sure didn't expect that kind of customer service. He was actually thinking on my behalf and my pocket book. We started chatting and we had a lot in common. By the end of our encounter, we felt like we were old friends. I thanked him for all the information and he said "hey, we are family now." I will not forget his kind gesture, even though I will probably still rent a car and use the valet service. Thank you Renaissance for assembling a team that makes us feel we are indeed his ohana. I will be back in May 2025. Mahalo Tommy Young.

A round of applause for this hotel! I was debating back and forth on where to stay for my husband's 40th birthday with our kids since I usually stay in Waikiki area for convenience. For us, we had an exceptional week long experience here! I would 1000% come back and stay here again, and with other friends and family! Front desk and staff | Mindy, Adrian, and Ariel went above and beyond with their aloha spirit, which I truly appreciate. We stayed on the 38th floor, 1 bedroom, partial ocean view. Just beautiful. At night, it was extra dreamy with the city lights shining through the floor to ceiling windows. Room | I have a family of 5, so we can no longer squeeze on 2 queens, and we def need more space. The pull out sofa was not one of those nasty, creaky, and flimsy ones. It was a king size tempurpedic-like mattress that comfortably fit 3 full grown kids! A one bedroom is perfect. Room with hardwood flooring equipped with FULL kitchen, high end appliances like Sub Zero fridge, and Wolf range! Nespresso machine, microwave, dishwasher, slippers, robes. Let me tell you, if I knew what kind of game changer a washer/dryer was, we would have packed 50% less clothes! No need to buy tons of water, there's a water and ice dispenser right outside the room, and not in a separate scary room like most hotels! Just walk by and fill up! Elevator | Tap your room key, type in your floor level and it takes you straight up to your room! sooo convenient! Food | Amazing. I never expect much from hotel restaurants, but dang, MARA (Mediterranean food) was delicious! It was packed with people every night, like a NY restaurant! Lamill Coffee Shop served good coffee, not my type of taste, but hubs thought it was good. The best part was that they got weekly deliveries of Makua Banana Bread (North Shore), and it's soooo good! A huge shout out to Derrick, the manager for taking the time to chat with me about the restaurant and the hook up on the fluffy pita bread, sooooo yum! Dranks | Roberto and another gal (forgot her name, but I remember she had dimples!) was spectacular. They REALLY want you to enjoy their concoction, especially nice since I'm a light drinker. Pool/Spa/Gym | Complimentary Mini Hydrotherapy - yes please! Need a quick pump, they got you. Clean space and got all the equipment and weights you need. Saltwater pool with 2 jacuzzis, a fake turf area for play, bbq area to cook and lounge with friends, all for your outdoor enjoyment. Valet | $55/night. Yes, it's pricey. This is probably the least favorite part of my stay. You can text the number and they get your car ready. It can be hit or miss with this one though. Sometimes, it was ready to go when we got downstairs, but one time, we waited almost 15 minutes and were late to our dinner reservation 2 blocks away. But eh, no biggie. Honestly, you can't beat valet multiple times a day! Convenience | Walking distance to Ala Moana Mall, Target, Walmart. Close drive to Foodland and Don Quijote. If I could live in this hotel, I would. And guess what, you can! The other side is a residence where people actually live! I def prefer Marriott hotels bc of their attention to detail, and modern design. Renaissance is a newer hotel, and it exceeded all of my expectations. I hope to come back soon have another fabulous aloha spirit experience! Thank you Renaissance for your hospitality!

My recent stay at the Renaissance Hotel exceeded expectations in both service and comfort. From the moment of arrival, you are enveloped in a luxurious, yet inviting, ambiance--imbued with a modern sensibility that is both sleek and impeccably clean. Some of the artistic designs are from Hawaii's own, Sig Zane. The hotel's contemporary design aesthetic is beautifully complemented by an atmosphere that feels simultaneously sophisticated and approachable, offering a perfect balance for both business and leisure travelers (as well as locals). The staff exhibited a high level of professionalism, effortlessly blending warmth and efficiency. Each interaction was underscored by a genuine attentiveness, enhancing the overall experience. A notable highlight of the Renaissance is the inclusion of Mara, one of my favored dining establishments, conveniently located within the hotel. Its Mediterranean-inspired menu showcases an impressive culinary finesse, presenting dishes that are not only flavorful but artfully prepared, making it a must-visit even for those not staying at the hotel.

This was one of the newest Marriott hotel that we've stayed at this year. It was walking distance from Ala Moana shopping center and an easier drive versus from Waikiki to other parts of town. The negatives first since there wasn't much but enough to drop a star: Valet parking only at $55/night. On par with other hotels but still a ridiculous sum to park a car. Lounge was permanently shut down. No breakfast offer for Titanium members which was quite unusual. The positives: Upgraded room with partial view of water. Nespresso coffee. Huge gym with my favorite Concept2 rowers. There was even a punching bag. Lap pool (reservations needed). Multiple steam sauna rooms with hot and cold pools. Large patio and multiple pools that were quite empty throughout the day. Fast elevators. Friendly and responsive staff. Would likely come back and stay again.

The Renaissance hotel just recently opened its doors on February 29th 2024. Conveniently located on Kapiolani Blvd, across the street from Ala Moana Mall, and being 10 minutes walking distance to Ala Moana Beach. The Renaissance Hotel is the perfect place for a staycation or suggesting family or friends to stay while vacationing in Hawai'i. The interior design has modern-day art with a cultural influence added to it. From the 16th floor and up, every even number floor has a water and ice machine. The building has the state of the art technology showcasing the motion sensor lighting, fitness equipment, and high-grade digital touch screen HVAC system. The amenities at the property will make staying here very relaxing and comfortable. Everything from restaurants, convenience stores, and shops are at walking distance that someone's stay will be stress free. A must stay Hotel!

Beautiful hotel! Our room was spotless and the location couldn't be better. It's right across from the Ala Moana Center and within walking distance of Waikiki, without the super touristy feel. The gym is fantastic and the on-site laundry room really came in handy for our week-long stay. I would stay here again!

I love this hotel, but it is pricey!!! We stayed here for a few days for my birthday month! It's a very nice treat and a memorable gift that will forever stay with me. You will meet a lot of nice people in Hawaii in general. It's such a calm place compared to a city and I love it!

Brand new hotel with amazing pools. I prefer this location rather Waikiki which I find too busy so if you are looking for something more quiet but still accessible then this is the spot! Value 4/5 Atmosphere 5/5 Service 5/5 Quality 5/5 19/20

New Mediterranean cuisine great for guests and tasty flavors! Love the 5pm run taster area and the back too is great for families with kids. The kids were still hungry after their order. More for a date night not for kids atmosphere.

Beautiful new hotel with amazing views of the city. The sleeping rooms and public areas, including the pool, spa, lobby, restaurants were all very clean and smelled very fresh. The customer service from the staff that I encountered, was top notch. Shout out to Jennifer in housekeeping who was so friendly and really takes pride in her job.

This hotel is modern, stylish and minimal. Designed beautifully and guest services were amazing. Room service was amazing. We had a great experience and would definitely come back next time we are visiting.

This Hotel is less than a year old. Great location because it's right across the the mall and access to the freeway is way easier compared to staying around Waikiki Services is great. I had a long day trip and Tran who check me was the nicest person I've met on this trip. The club lounge on the 15th floor has an amazing view of Ocean and city of Honolulu. Service at the club lounge also exceeded my expectation. Matias went out of his way to show me how to work the coffee drip machine. Equipment in the gym was up to par on the eighth floor, same floor where that pool area is located.

Stayed in a residential part of the hotel. Full fridge, stove top, huge microwave, big sink, front load washer/dryer and a dishwasher. Also had a mini espresso machine and a electric kettle. Very comfortable beds and a pullout king bed. It was kinda irritating walking through the living room to get to the bathroom though but I was happy that they also have a bidet. Would have gave it a 5 star but the breakfast at the lounge lacked some items. They only served eggs with no meats. No oatmeal or waffles or pancakes. Later in the week we had to switch rooms and we stayed on the hotel side and they had a small fridge, espresso machine and electric kettle. No microwave. No ironing board. If you wanted a microwave you can rent one for $35 per day (huh?). The valet is expensive. But overall this is a nice hotel and the staff were nice as well.

Check in was fast and easy, room was clean had all the little things u needed including a make up mirror. Only thing missing was a nice comfy, clean robe. Went to the spa and got a wonderful massage as well as the lobby restaurant Mara and had a very nice meal! Great way to spend a birthday!

If you are a bonvoy member, your elite status means nothing here. It doesn't get you anything unfortunately. Not sure where all the good reviews came from. None of the employees have said a word to me, and I've been here for two weeks now. Only one guy, Joseph at the pool is the only person to actually interact with me. Shout out to him! The valet guys are pissed when they need to retrieve your car. They never have enough valet staff. Sometimes I've waited 20 minutes to get my car. I asked about the Club Lounge Level and was told you need to pay extra for that although usually that's included with your bonvoy status. The fire alarm went off and they had everyone walk down the stairs. I had to help an elderly man down 20 flights of stairs. Even though on each landing of the stairs on every level was an employee saying it was just a test. So why are you having us walk down stairs for a test? Also, the pool is absolutely insanely run over by kids. Tons of kids everywhere and parents not watching them. There are much better options than this place. I'd look somewhere else before booking this place. Note: you are forced to valet, and it cost $60/day. They are charging me over $1000 just to park. Crazy.

Today our stay at the Renaissance hotel pool was unbelievable thanks to Joseph and Kekoa.... Both went above and beyond to make sure we were taken care of... their personalities are exactly what all hotels should provide.... They took the time to get to know each guest and truly make us feel like family

Just spent the day at the Renaissance amenity deck. Everything was flawless! From the crystal blue swimming pool, the Japanese soaking tub, and the great service by the pool staff...! Special shout out to Joseph, the pool boy. He was sooo attentive! The other guys were good, but he was bringing authentic, positive energy and anticipated all our needs! Thanks, Joseph! Mia, Kylie, Andrea, and Mochel

Yikes! The valet guy (skinny Asian guy with a perm looking hair) he came up to our car and could clearly see that the driver wasn't in the car as he went up to deliver food. Instead of coming to the window where I was he opened the driver door and talked so Loud! And my baby was in the car sleeping. She ended up waking up. That's terrible service and a dumb way of doing things and thinking.

Love love love this hotel, amenities and spa. Great views, super comfy and clean! The pool deck is fantastic either day and night. It's such a vibe, totally would live here full time if I could. It's nice to getaway to Honolulu and not be stuck in Waikiki. Location is great, love the food options near by! Definitely stay if you're considering it- it's been near sold out this summer!

I was concerned about the distance from Waikiki, but it ended up being a nothing burger... at least for me. The have a shuttle that runs from Ala Moana Mall to Ala Moana Beach to Waikiki. The staff were great and attentive. A huge plus was the mall was literally across the street, and there were some great food options nearby. Kapiolani Seafood is a must if you enjoy authentic Chinese. The food court at Don Quijote was great for a quick bite at a great price. Lastly, IMO, Ala Moana Beach outshines Waikiki by a mile. There's plenty of grass with beautiful trees used for shade. The water is but a few steps away. It's doubly if you have little ones as the water is calm.

It's a new hotel and the reception was with aloha spirits so the gym and swimming pool are shared with the connected condos which is efficient however it could be a bit crowded . Didn't try the restaurant on ground floor but seems like a popular evening hang out for drinks & pupu's . Parking is expensive so Uber was helpful. The room has good size decent decor , wish US hotels supply slippers like most Asian countries.

TIM TIM TIM!!!!!!! Tim is the man! Beautiful hotel with amazing customer service. I highly recommend staying at this hotel if you are visiting Hawaii. Can't thank Tim enough for how awesome he is. We will definitely return to this hotel when visiting again. 5 stars from me.

Very nice hotel. The employees are friendly & pleasant. The pool attendant Joseph is sociable & attentive to details in his job performances. The valet crew are the first people to encounter prior to entering the hotel & they are friendly as well. Lastly, I was greeted by Anna the front desk agent with a smile. Overall great experience, being that this is a brand new hotel. Awesome! Queenie

This is a brand spanking new hotel in Honolulu! I didn't know this when I booked it for my solo trip, so when I got there, I found out that the hotel had only been opened for 1 week! I have never stayed in such a new hotel. Patrice, from the front desk, was absolutely amazing! She was kind, friendly, and extremely helpful. When I checked in, a room was already assigned to me. However, after checking out the room, I went back down to the front desk to see if I could get a room on a higher floor because I wanted a better view. Patrice was awesome! She said there was a room available on a higher floor, but she needed to make sure that it was ready for a guest. She personally went up to that room to inspect it, back down to the lobby to get new keys for me, and then back up to my room to deliver me the new keys and take me to my new room. I couldn't ask for a better start to my trip!! Thank you, Patrice! In terms of location, if you like the hustle and bustle of Waikiki, you might not enjoy the location as it is a bit of a walk to Waikiki... I think about 30-40 minutes or 10-15 minute drive. The hotel did offer a shuttle service to Waikiki, which started after I got there. I thought that was such a bonus because it can get quite costly to park there. However, I didn't use the shuttle service since I had a car. The location is great if you want to go to Ala Moana! It is literally across the street! I enjoyed staying a little away from Waikiki since I was looking for peace and quiet on this trip. The hotel itself is very nice. The rooms are spacious with a lot of light. I was very surprised (in a good way) by the finishings that the hotel used... Toto bidets and Subzero mini fridges! One can tell that the hotel took into consideration the guests' experience when building/furnishing the hotel. The staff throughout the hotel were really friendly and nice. I liked how welcomed they made me feel. If I needed anything, they were super helpful. All in all, I thoroughly enjoyed my visit and would come back to stay here when I'm back on the island again.

I have stayed at this hotel multiple times for work. Started off great, overtime I have seen the Amenities space being taken over by people who are not at the hotel or part of the residences. The adults stay at the grill area while the kids run a muck, almost daycare like. The hotel has to know these people are not customers/tenants ...it almost seems like they are friends or family of the staff.