Renaissance Honolulu Hotel & Spa

Rating: 5/5 Highly recommended! This is our 3rd time in Hawaii. My family and I stayed here for a week over Christmas and had a fantastic time. Since the hotel is brand new, everything felt pristine and modern. We booked the Resident Studio Suite with the Grand Ocean View, and the scenery was absolutely stunning—definitely one of the highlights of the room. The location is unbeatable; it’s right across the street from the Ala Moana Center, making shopping and grocery runs super convenient. As Marriott Platinum members, we appreciated the complimentary continental breakfast (which you can upgrade to the full buffet for a small fee). The hotel also offers great perks like a $25 daily credit and a shuttle service to popular spots. We also really enjoyed the swimming pool and spa facilities. The staff was friendly and welcoming throughout our stay. Highly recommended—we will definitely be back!

In December, I had the chance to stay at the Renaissance Honolulu hotel in Waikiki for two weeks, and it was a very relaxing and comfortable experience. I have visited Waikiki many times, but this was my first time staying at this Renaissance hotel, and it was an excellent one.||The professional team at the Renaissance deserves full credit and recognition. Despite the high occupancy, Kainoa wrote a beautiful card along with a welcome gift. Justin and O'Brien went above and beyond to ensure I had a memorable and comfortable stay at the property. The valet attendants were also very welcoming and friendly. ||The one-bedroom suite was very new and featured a full kitchen and a washer, which is a plus and convenient, allowing me to wash the clothes after outdoor activities or exercise. The suite has high-end kitchen appliances, a separate sitting and bedroom area. The room was very peaceful and quiet, a contrast to some properties I have stayed at in Waikiki Beach.

This hotel is A+. You can get lot's of great info and friendly knowledge of the area from the folks at the front desk, and the restaurant/bar downstairs is a really good time with great staff. Chad at the front desk is extremely accommodating and would pay close attention to what could improve my stay, and he would act on it. Amber and Bruce are two takeaways when it comes to food/drink, but everyone on the serving staff is wonderful, and I would list them all had I learned their names. Rooms are awesome and cleaned regulary with attention to detail. The pool and gym are out of this world, and I got an unforgettable experience in the spa thanks to my masseuse, Masumi. Can't wait to return.

Five stars. All around. We decided to book this hotel for our honeymoon (after spending literally months searching, so it wasn't like our expectations were high or anything), and our honeymoon kicked off to... GASP, our flight to Honolulu being cancelled due to the government shutdowns. The hotel not only refunded us for the night we weren't there (amazing), but they provided us with an incredible honeymoon experience, from the champagne we enjoyed our first evening there, to the spa (wow) that we'd visit after working out at the gym in the morning. Gorgeous hotel. Location is full of life (10-20 minute walking distance to beaches, malls, restaurants) but not crazy with noise or sketchy people. Management at this hotel is absolutely exceptional. All staff we encountered was joyful, professional, and helpful. The room keepers were so thorough when cleaning and refreshing our room. And a big shoutout to Mr. Chad.

We arrived at the hotel around 2:00 PM and had prepaid approximately $4,300 in full at the time of booking. We expected to pay only the $48 per night destination fee at check-in and the $59 per day valet-only parking fee upon checkout. Although the parking garage used for valet clearly offers self-parking, hotel guests are required to use valet parking only. Despite this, we were still asked whether we would be using valet or self-parking. When I questioned this, the agent confirmed valet was required but said they still had to ask, which made no sense and added to the confusion. During check-in, the front desk agent requested my credit card and stated I would be charged. Instead of charging only the expected fees, my card was charged an additional $4,300 for the entire stay, despite the reservation already being prepaid. I was initially told there was no record of payment. After providing my receipt and confirmation number, the agent acknowledged the payment and admitted the charge was made in error. Despite this acknowledged mistake, I was informed the erroneous charge could not be reversed until checkout, requiring me to carry a substantial and unnecessary charge on my credit card for the duration of our stay, with an additional 5–7 business days for processing afterward. Operational issues continued beyond this point. Although the posted check-in time is 3:00 PM, our room was not ready, resulting in nearly an hour of additional waiting. Once keys were issued, we were unable to access our room due to intermittent elevator outages. Being assigned to the 29th floor, stairs were not a viable option, causing approximately another hour of delay. After finally reaching our room, our luggage was delayed an additional hour due to the elevator issues. After a long flight, this prevented us from settling in or even showering. I offered to retrieve our luggage myself but was told I would need to do so without a luggage cart or continue waiting. After all of these issues, I asked whether anything could be offered to address the problems we experienced. I was told we would receive two days of complimentary valet parking as compensation. However, after checkout, when I received the final emailed receipt, no valet charges were credited. We were charged for all eight days of valet parking, and despite having already prepaid the stay in full, we were charged an additional $2,043 at checkout. These issues — including the duplicate charge, lack of immediate resolution, late room availability, elevator failures, luggage delays, and unfulfilled compensation — fall well below the standard of service expected at a hotel of this caliber and price point. We visit Hawaii every year with family and wanted to try a new hotel. Needless to say, we have already booked next year’s trip back to the islands, and we will never stay at the Renaissance Honolulu Hotel & Spa again.

Chad, you are a rockstar. Thank you for taking care of me and my family when another hotel completely failed us. You jump right in and ensure that we got two connecting rooms. This was extra special as this was a celebration trip for my wife’s 50th birthday. I love your attention to detail, your professionalism, your humility, and above all your drive for superlative customer service. You will one day become the president of Mariott corporation. Keep up the great work and thank you very much, Sam Apanah

Stayed Nov 2025. Wonderful experience! It's modern and clean. Nothing fancy nor grand, but it's got all your essentials such as the 8th floor amenities - gym, outdoor common area, outdoor pool. Shuttle service to Ala Moana, Magic Island, and Waikiki every two hours from 8am-8pm. Staff we encountered were all courteous and friendly. Constantly seeing staff cleaning around the hotel. We requested adjacent rooms and both rooms were ready when we arrived just after noon. Chad was warm and hospitable! The daily resort fee meal credit was a nice touch. Great shopping and food convenient location outside if Waikiki. It was hard to track down housekeeping on some days, and would've appreciated daily top ups on bottled waters, but it was never a huge inconvenience. We are likely to visit again if travelling to Honolulu. Mahalo everyone!

I come to Honolulu often for work and choose to stay at this hotel. The gym is fantastic. They now have a Paris Baguette in the lobby for coffee and pastries. Front desk staff is always friendly and welcoming, shout out to Joe for his excellent customer service. Lots of places to walk to near by. Rooms are very nice and great views! Valet can be a little slow, so request ahead of time. Also, the food within the hotel and pool is mediocre, but plenty of eateries near by to choose from.

It was a pleasure to stay at the newest hotel right across the Ala Moana Shopping Mall. We were here for 9 days and had a great time. The staff was very accommodating. Even got our room was upgraded to a partial ocean view and loved it. Two King beds was more than sufficient. We didn't expect to have plumbing issues the 1st night. The shower got clogged up. We put in a call to the front desk. Happy to report the whole issue was taken care of in less than hour. And, no further trouble for the rest of our stay. Valet parking is free for guest. However, overnight parking is pretty hefty $55. There is street parking free after 6pm but you'll have to get up early to move the care to avoid having to pay. If you plan on renting a car, I was told some people rent them as early as possible and then return them by 8pm before the the rental office closes to avoid fees. If you don't like the sand, there is a pool and jacuzzi on the 8th floor complete with several saunas. Lounge chairs are around with a a few grills if you want to bbq. We also took advantage of the washer and dryer to have clean clothes for the next leg of our trip, the Big Island. Walmart is next door. Target is right across the street. The MARA restaurant I heard is great especially since there's not many Mediterranean restaurants. There are many great places to eat nearby. Foodland Market is across the street if you want to get a Poke bowl. Several options for breakfast too. Yelp it. Ala Moana beach is very close by too. The contemporary setting had a very clean aesthetic. Hardwood floors and large bathroom were nice. Standard coffee was made available. Appreciated that. Would definitely like to stay here again on our next trip.

How often does the manager of the valet team go over and above the basic service? In my many years of traveling, I would say not often. It happened at the Renaissance Honolulu this past week. I was talking to Tommy Young, the manager of the valet team and complaining about the high cost of parking at the hotel, which is valet only. Without hesitation he shares with my wife and I that what some guests do is they rent a zip car from DriveHui.com, WHEN they need it, which cuts down on the cost of a rental car and of course the parking fees. He even offered to show us the cars on the 2nd floor that we could rent. Wow, I sure didn't expect that kind of customer service. He was actually thinking on my behalf and my pocket book. We started chatting and we had a lot in common. By the end of our encounter, we felt like we were old friends. I thanked him for all the information and he said "hey, we are family now." I will not forget his kind gesture, even though I will probably still rent a car and use the valet service. Thank you Renaissance for assembling a team that makes us feel we are indeed his ohana. I will be back in May 2025. Mahalo Tommy Young.

A round of applause for this hotel! I was debating back and forth on where to stay for my husband's 40th birthday with our kids since I usually stay in Waikiki area for convenience. For us, we had an exceptional week long experience here! I would 1000% come back and stay here again, and with other friends and family! Front desk and staff | Mindy, Adrian, and Ariel went above and beyond with their aloha spirit, which I truly appreciate. We stayed on the 38th floor, 1 bedroom, partial ocean view. Just beautiful. At night, it was extra dreamy with the city lights shining through the floor to ceiling windows. Room | I have a family of 5, so we can no longer squeeze on 2 queens, and we def need more space. The pull out sofa was not one of those nasty, creaky, and flimsy ones. It was a king size tempurpedic-like mattress that comfortably fit 3 full grown kids! A one bedroom is perfect. Room with hardwood flooring equipped with FULL kitchen, high end appliances like Sub Zero fridge, and Wolf range! Nespresso machine, microwave, dishwasher, slippers, robes. Let me tell you, if I knew what kind of game changer a washer/dryer was, we would have packed 50% less clothes! No need to buy tons of water, there's a water and ice dispenser right outside the room, and not in a separate scary room like most hotels! Just walk by and fill up! Elevator | Tap your room key, type in your floor level and it takes you straight up to your room! sooo convenient! Food | Amazing. I never expect much from hotel restaurants, but dang, MARA (Mediterranean food) was delicious! It was packed with people every night, like a NY restaurant! Lamill Coffee Shop served good coffee, not my type of taste, but hubs thought it was good. The best part was that they got weekly deliveries of Makua Banana Bread (North Shore), and it's soooo good! A huge shout out to Derrick, the manager for taking the time to chat with me about the restaurant and the hook up on the fluffy pita bread, sooooo yum! Dranks | Roberto and another gal (forgot her name, but I remember she had dimples!) was spectacular. They REALLY want you to enjoy their concoction, especially nice since I'm a light drinker. Pool/Spa/Gym | Complimentary Mini Hydrotherapy - yes please! Need a quick pump, they got you. Clean space and got all the equipment and weights you need. Saltwater pool with 2 jacuzzis, a fake turf area for play, bbq area to cook and lounge with friends, all for your outdoor enjoyment. Valet | $55/night. Yes, it's pricey. This is probably the least favorite part of my stay. You can text the number and they get your car ready. It can be hit or miss with this one though. Sometimes, it was ready to go when we got downstairs, but one time, we waited almost 15 minutes and were late to our dinner reservation 2 blocks away. But eh, no biggie. Honestly, you can't beat valet multiple times a day! Convenience | Walking distance to Ala Moana Mall, Target, Walmart. Close drive to Foodland and Don Quijote. If I could live in this hotel, I would. And guess what, you can! The other side is a residence where people actually live! I def prefer Marriott hotels bc of their attention to detail, and modern design. Renaissance is a newer hotel, and it exceeded all of my expectations. I hope to come back soon have another fabulous aloha spirit experience! Thank you Renaissance for your hospitality!

My recent stay at the Renaissance Hotel exceeded expectations in both service and comfort. From the moment of arrival, you are enveloped in a luxurious, yet inviting, ambiance--imbued with a modern sensibility that is both sleek and impeccably clean. Some of the artistic designs are from Hawaii's own, Sig Zane. The hotel's contemporary design aesthetic is beautifully complemented by an atmosphere that feels simultaneously sophisticated and approachable, offering a perfect balance for both business and leisure travelers (as well as locals). The staff exhibited a high level of professionalism, effortlessly blending warmth and efficiency. Each interaction was underscored by a genuine attentiveness, enhancing the overall experience. A notable highlight of the Renaissance is the inclusion of Mara, one of my favored dining establishments, conveniently located within the hotel. Its Mediterranean-inspired menu showcases an impressive culinary finesse, presenting dishes that are not only flavorful but artfully prepared, making it a must-visit even for those not staying at the hotel.

This was one of the newest Marriott hotel that we've stayed at this year. It was walking distance from Ala Moana shopping center and an easier drive versus from Waikiki to other parts of town. The negatives first since there wasn't much but enough to drop a star: Valet parking only at $55/night. On par with other hotels but still a ridiculous sum to park a car. Lounge was permanently shut down. No breakfast offer for Titanium members which was quite unusual. The positives: Upgraded room with partial view of water. Nespresso coffee. Huge gym with my favorite Concept2 rowers. There was even a punching bag. Lap pool (reservations needed). Multiple steam sauna rooms with hot and cold pools. Large patio and multiple pools that were quite empty throughout the day. Fast elevators. Friendly and responsive staff. Would likely come back and stay again.

The Renaissance hotel just recently opened its doors on February 29th 2024. Conveniently located on Kapiolani Blvd, across the street from Ala Moana Mall, and being 10 minutes walking distance to Ala Moana Beach. The Renaissance Hotel is the perfect place for a staycation or suggesting family or friends to stay while vacationing in Hawai'i. The interior design has modern-day art with a cultural influence added to it. From the 16th floor and up, every even number floor has a water and ice machine. The building has the state of the art technology showcasing the motion sensor lighting, fitness equipment, and high-grade digital touch screen HVAC system. The amenities at the property will make staying here very relaxing and comfortable. Everything from restaurants, convenience stores, and shops are at walking distance that someone's stay will be stress free. A must stay Hotel!

Beautiful hotel! Our room was spotless and the location couldn't be better. It's right across from the Ala Moana Center and within walking distance of Waikiki, without the super touristy feel. The gym is fantastic and the on-site laundry room really came in handy for our week-long stay. I would stay here again!

I love this hotel, but it is pricey!!! We stayed here for a few days for my birthday month! It's a very nice treat and a memorable gift that will forever stay with me. You will meet a lot of nice people in Hawaii in general. It's such a calm place compared to a city and I love it!

Brand new hotel with amazing pools. I prefer this location rather Waikiki which I find too busy so if you are looking for something more quiet but still accessible then this is the spot! Value 4/5 Atmosphere 5/5 Service 5/5 Quality 5/5 19/20

New Mediterranean cuisine great for guests and tasty flavors! Love the 5pm run taster area and the back too is great for families with kids. The kids were still hungry after their order. More for a date night not for kids atmosphere.

Beautiful new hotel with amazing views of the city. The sleeping rooms and public areas, including the pool, spa, lobby, restaurants were all very clean and smelled very fresh. The customer service from the staff that I encountered, was top notch. Shout out to Jennifer in housekeeping who was so friendly and really takes pride in her job.

This hotel is modern, stylish and minimal. Designed beautifully and guest services were amazing. Room service was amazing. We had a great experience and would definitely come back next time we are visiting.

This Hotel is less than a year old. Great location because it's right across the the mall and access to the freeway is way easier compared to staying around Waikiki Services is great. I had a long day trip and Tran who check me was the nicest person I've met on this trip. The club lounge on the 15th floor has an amazing view of Ocean and city of Honolulu. Service at the club lounge also exceeded my expectation. Matias went out of his way to show me how to work the coffee drip machine. Equipment in the gym was up to par on the eighth floor, same floor where that pool area is located.

Stayed in a residential part of the hotel. Full fridge, stove top, huge microwave, big sink, front load washer/dryer and a dishwasher. Also had a mini espresso machine and a electric kettle. Very comfortable beds and a pullout king bed. It was kinda irritating walking through the living room to get to the bathroom though but I was happy that they also have a bidet. Would have gave it a 5 star but the breakfast at the lounge lacked some items. They only served eggs with no meats. No oatmeal or waffles or pancakes. Later in the week we had to switch rooms and we stayed on the hotel side and they had a small fridge, espresso machine and electric kettle. No microwave. No ironing board. If you wanted a microwave you can rent one for $35 per day (huh?). The valet is expensive. But overall this is a nice hotel and the staff were nice as well.

Check in was fast and easy, room was clean had all the little things u needed including a make up mirror. Only thing missing was a nice comfy, clean robe. Went to the spa and got a wonderful massage as well as the lobby restaurant Mara and had a very nice meal! Great way to spend a birthday!

If you are a bonvoy member, your elite status means nothing here. It doesn't get you anything unfortunately. Not sure where all the good reviews came from. None of the employees have said a word to me, and I've been here for two weeks now. Only one guy, Joseph at the pool is the only person to actually interact with me. Shout out to him! The valet guys are pissed when they need to retrieve your car. They never have enough valet staff. Sometimes I've waited 20 minutes to get my car. I asked about the Club Lounge Level and was told you need to pay extra for that although usually that's included with your bonvoy status. The fire alarm went off and they had everyone walk down the stairs. I had to help an elderly man down 20 flights of stairs. Even though on each landing of the stairs on every level was an employee saying it was just a test. So why are you having us walk down stairs for a test? Also, the pool is absolutely insanely run over by kids. Tons of kids everywhere and parents not watching them. There are much better options than this place. I'd look somewhere else before booking this place. Note: you are forced to valet, and it cost $60/day. They are charging me over $1000 just to park. Crazy.

Today our stay at the Renaissance hotel pool was unbelievable thanks to Joseph and Kekoa.... Both went above and beyond to make sure we were taken care of... their personalities are exactly what all hotels should provide.... They took the time to get to know each guest and truly make us feel like family

Just spent the day at the Renaissance amenity deck. Everything was flawless! From the crystal blue swimming pool, the Japanese soaking tub, and the great service by the pool staff...! Special shout out to Joseph, the pool boy. He was sooo attentive! The other guys were good, but he was bringing authentic, positive energy and anticipated all our needs! Thanks, Joseph! Mia, Kylie, Andrea, and Mochel

Yikes! The valet guy (skinny Asian guy with a perm looking hair) he came up to our car and could clearly see that the driver wasn't in the car as he went up to deliver food. Instead of coming to the window where I was he opened the driver door and talked so Loud! And my baby was in the car sleeping. She ended up waking up. That's terrible service and a dumb way of doing things and thinking.

Love love love this hotel, amenities and spa. Great views, super comfy and clean! The pool deck is fantastic either day and night. It's such a vibe, totally would live here full time if I could. It's nice to getaway to Honolulu and not be stuck in Waikiki. Location is great, love the food options near by! Definitely stay if you're considering it- it's been near sold out this summer!

I was concerned about the distance from Waikiki, but it ended up being a nothing burger... at least for me. The have a shuttle that runs from Ala Moana Mall to Ala Moana Beach to Waikiki. The staff were great and attentive. A huge plus was the mall was literally across the street, and there were some great food options nearby. Kapiolani Seafood is a must if you enjoy authentic Chinese. The food court at Don Quijote was great for a quick bite at a great price. Lastly, IMO, Ala Moana Beach outshines Waikiki by a mile. There's plenty of grass with beautiful trees used for shade. The water is but a few steps away. It's doubly if you have little ones as the water is calm.

It's a new hotel and the reception was with aloha spirits so the gym and swimming pool are shared with the connected condos which is efficient however it could be a bit crowded . Didn't try the restaurant on ground floor but seems like a popular evening hang out for drinks & pupu's . Parking is expensive so Uber was helpful. The room has good size decent decor , wish US hotels supply slippers like most Asian countries.

TIM TIM TIM!!!!!!! Tim is the man! Beautiful hotel with amazing customer service. I highly recommend staying at this hotel if you are visiting Hawaii. Can't thank Tim enough for how awesome he is. We will definitely return to this hotel when visiting again. 5 stars from me.

Very nice hotel. The employees are friendly & pleasant. The pool attendant Joseph is sociable & attentive to details in his job performances. The valet crew are the first people to encounter prior to entering the hotel & they are friendly as well. Lastly, I was greeted by Anna the front desk agent with a smile. Overall great experience, being that this is a brand new hotel. Awesome! Queenie

This is a brand spanking new hotel in Honolulu! I didn't know this when I booked it for my solo trip, so when I got there, I found out that the hotel had only been opened for 1 week! I have never stayed in such a new hotel. Patrice, from the front desk, was absolutely amazing! She was kind, friendly, and extremely helpful. When I checked in, a room was already assigned to me. However, after checking out the room, I went back down to the front desk to see if I could get a room on a higher floor because I wanted a better view. Patrice was awesome! She said there was a room available on a higher floor, but she needed to make sure that it was ready for a guest. She personally went up to that room to inspect it, back down to the lobby to get new keys for me, and then back up to my room to deliver me the new keys and take me to my new room. I couldn't ask for a better start to my trip!! Thank you, Patrice! In terms of location, if you like the hustle and bustle of Waikiki, you might not enjoy the location as it is a bit of a walk to Waikiki... I think about 30-40 minutes or 10-15 minute drive. The hotel did offer a shuttle service to Waikiki, which started after I got there. I thought that was such a bonus because it can get quite costly to park there. However, I didn't use the shuttle service since I had a car. The location is great if you want to go to Ala Moana! It is literally across the street! I enjoyed staying a little away from Waikiki since I was looking for peace and quiet on this trip. The hotel itself is very nice. The rooms are spacious with a lot of light. I was very surprised (in a good way) by the finishings that the hotel used... Toto bidets and Subzero mini fridges! One can tell that the hotel took into consideration the guests' experience when building/furnishing the hotel. The staff throughout the hotel were really friendly and nice. I liked how welcomed they made me feel. If I needed anything, they were super helpful. All in all, I thoroughly enjoyed my visit and would come back to stay here when I'm back on the island again.

I have stayed at this hotel multiple times for work. Started off great, overtime I have seen the Amenities space being taken over by people who are not at the hotel or part of the residences. The adults stay at the grill area while the kids run a muck, almost daycare like. The hotel has to know these people are not customers/tenants ...it almost seems like they are friends or family of the staff.