Renaissance Montgomery Hotel & Spa at the Convention Center

Great hotel with helpful, cheerful staff. Super clean, good bed, lots of drinking and dining options on site and within two blocks, guest washer/dryer in the building, parking garage attached. NON-tesla EV charging station across the street. Everything we came to see was within walking distance. Will definitely stay here when we return to Montgomery.

It was a complete 180 from the last time I stayed here especially in the restaurant. The restaurant staff was constantly looking around to see how they could be helpful. We had to wait 15 minutes to be seated but the lovely lady at the front desk was constantly checking on us to see how we were. The hotel smelled much better on the room we were in seem to be well taken care of unlike the last one which was rather run down.

This review is for the Valet Team. Sometimes the Valet services Team is overlooked in hotel reviews. So I want to specifically thank Kiara Tillman, the valet manager, and her Team for their professionalism, efficiency, and commitment to excellence! We were here for 5 days and everything was amazing.

The Renaissance Hotel in Montgomery, Alabama, is one of the city’s premier destinations for comfort, class, and convenience. Located in the heart of downtown, it’s perfectly positioned near the Riverfront Park, the Legacy Museum, and the Montgomery Performing Arts Centre, which is actually connected to the hotel. The lobby immediately sets the tone with its elegant Southern charm — modern décor balanced with warm hospitality. The rooms are spacious, clean, and tastefully designed, featuring comfortable beds, quality linens, and large bathrooms with upscale amenities. Many offer great city or river views, adding to the appeal.

Hotel was very nice wasn’t far from the events we attended very good people that worked there .. THEY WERE VERY CLEAN!! Everywhere we turned to walk it was someone working and cleaning smelled good though out the building. Rooms was very clean and roomy definitely loved it

The Renaissance Hotel is a large property with good-sized rooms, though a bit outdated in terms of décor and amenities. Unfortunately, the elevator situation is a nightmare—only four elevators for the entire building, which leads to long waits and a lot of frustration. The staff experience was mixed. The restaurant hostess was very nice and welcoming, but many of the other staff members came across with an attitude, which didn’t feel very guest-friendly. The breakfast food was actually pretty good, though keep in mind it’s not included—you have to pay extra. At night, the hotel can be very loud with music blasting from outside, making it hard to get a good night’s rest. The laundry room with just 2 washers and dryers is a nice addition but always busy, so plan ahead if you need it. Parking is another major downside. Not only is it paid parking, but getting to it is a hassle—you have to walk across the hotel, which is really inconvenient, especially if you’re dragging suitcases. Overall, while the hotel has some positives like room size and breakfast, the noise, elevator delays, staff attitude, and parking setup make the stay more stressful than relaxing.

Kiara, the valley manager was fantastic. Nieves Anderson, catering sales manager also fantastic. ||I do a lot of events for work and the staff here were top-notch. The service from the start to the end of event was exceptional.||We will definitely be back here in the future.

In my honest opinion, the overall experience did not match the price. The rooms are very outdated, and the food is extremely overpriced. I paid $31.00 for shrimp Alfredo, and the portion I received was very small for the cost. While waiting on my order, it was also clear that the restaurant is tremendously understaffed, which added to the disappointment. That being said, My server Ms. Allen went above and beyond to provide excellent service despite the circumstances. Her professionalism and positive attitude really stood out and made the experience better.

I traveled to The Renaissance Montgomery Convention Center for a conference and it's quite nice! Breakfast in the club lounge was great also with plenty of options. The rooms are clean and spacious, the staff is attentive and friendly, and The House restaurant is delicious! (Too bad they're discontinuing the duck egg rolls) Garage parking was also easy and convenient. 5-star experience, for sure. Cheers!

This was an interesting spot to interact with. I say interact because I got to partake in a few of the amenities it has to offer. I was all over the hotel, convention space, and at the one restaurant at one point. This is a well used hotel/spa/convention space. Kind of a hub for Montgomery. I can concur that this is kind of a hotel where you don't want to leave, because, and I will go into this more in another review, Montgomery has some history, but not enough to keep you busy constantly. Especially not over a weekend, and when certain things don't open on some days or have limited hours. I guess I can review this in three parts, room, service, convention layout. Let's start with the room. I have never been in a room like this before. I mean, kind of, but this room was unique. It was big and spacious. I had a double room, but obviously only used one bed. Tons of space for storage which I used. The view from my room wasn't anything to write home about. I was facing the back of the hotel which overlooked the parking garage and roofs of buildings. If I stretched my neck, and look either left or right, I could see the streets. The bathroom was...uh...surprising. Most hotels you go to offers a combined tub/shower, or just a stand up shower. This one offered a stand up shower and a tub (which I never used). The tub feels like and afterthought in the space. As it is basically hidden behind the door. The shower stall was sufficient, but the water temperature control was one that teetered on millimeters. Tap it one way, you're frozen, tap it the other, your skin is melting off. I could never get it just right for the whole time. The shower stall also kind of serves as a nightlight in the room. It has it's own light so it kind of stays on. Which makes it feel odd when you use the toilet at night. I kind of freaked out while using the toilet. Why, you may ask? The wallpaper they chose for the bathroom, in the wrong lighting, like the lighting you get from the shower stall, makes it look like there is mold growing around the toilet. A bit off putting, but once your sleepy brain comprehends it, you calm down. Now, service, let's get into that. Somewhat intrusive, somewhat lacking, somewhat amazing. Yeah, I know that sounds confusing, but it sums up my interactions with them. When I checked in, I had a fumble with my company card and the guy checking me in was patient and worked with me until I got it straightened out. When I forgot toothpaste of all things, I went down to the front desk to ask if there was anyplace nearby to pick some up. Instead, they handed me some complimentary toothpaste. The intrusive part comes to the housekeeping. My room, and if I noticed correctly, all rooms didn't have 'do not disturb' signs available. That irritated me. Every day, regardless of whether you wanted housekeeping or not, someone was in your room. I felt uneasy with this as some of my items were moved around. I mean, I appreciated that the took care of me, but I didn't want you to come in every single day. Then I had packages delivered in my name to the hotel. Picking up was easy. But when I had to send it back, it was a mess. I had no tape to secure the box or affix the label. When I asked if the front desk had some to help me out, especially since I know they receive packages, I was told to Instacart it to myself. They weren't very helpful, nor swift with this. I sent it out the day before I left and it arrived back at the office over two weeks later. Convention space, amazingly easy to use and navigate. I was here for a conference and was all over the convention space. It is quite accommodating. Big enough for a big event and intimate enough to hold banquets. They use the overall space, it is not just the rooms. They will use the tiered system they have going to accommodate all events you may have.

We stayed here with a group. It was a nice quiet room.The bed, bedding, and pillows were truly wonderful. I slept well each night. The refrigerator and the coffee were included. There is a microwave in the front desk/pantry area. You can also buy snacks, water, and soda in this area. They do have USB ports and many outlets. You have very big windows looking at the Alabama river which was great. The bathroom is very big. They have aveda bath products which I always like. The employees are very helpful and friendly. I was happy with the facility. I know they have a nice spa and a very nice pool but we just didn't have the time to go to either one. They also have a fitness center and an indoor track - just needed time to do this!! It is walking distance to the The Legacy Museum and it is near The National Memorial for Peace and Justice. (You must go see these while you are in the area. An important piece of U.S. history sadly.

Beautiful hotel enjoy staying here for the Steel City Jazz festival. This is a convention hotel so it is huge. Wear your walking shoes.

The comedy event was great, I had perfect seats Service: great concessions available Quality: the view and sound were amazing Price: well worth the show

This will be my home away from home when visiting Montgomery. Beautiful, clean, extremely friendly staff (housekeepers, valet, etc). They have a spa (I'm disappointed I didn't have time to visit), a rooftop pool (I didn't get to see), fitness center and indoor track. They are plenty amenities on site. They have a pretty good restaurant called The House w/ a patio. My room had a river view. I enjoyed my stay and when I'm in town for business this will be the only hotel I plan to stay at.

I stayed here twice, once in May before my training and once in July after my training. The hotel is beautiful, and I loved that my room had a tub and a shower. I enjoyed both. The hotel is located in a downtown area near lots of food shops. Customer service was great, the front desk staff was super helpful, and the valet was polite. I felt safe with my car in the garage. I would stay here and also recommended it to my friend who stayed here. The only reason they are getting four stars is because there are no microwaves in the room, which is super inconvenient. Everything else is A+.

On a business trip, we were lucky enough to get a one bedroom penthouse suite. The view from our room was exquisite. It featured the riverside downtown area. There were many restaurants within walking distance. We went to several and enjoyed our meals. The staff featured Southern Hospitality at its best. I also enjoyed the rooftop pool area. It was a long way to get to, but well worth the walk. It was also cold up there. I didn't go onto the pool, but enjoyed the jacuzzi. My granddaughter also enjoyed the rooftop. If we ever return to Montgomery, we certainly will stay here again. It was one of the best hotels in the city. Thanks for making our stay enjoyable!

Wonderful experience at this hotel. As an ambassador, I got upgraded to a junior suite, which was spacious, with a sleeping area and a seating area, with separate televisions. Large windows overlooking the Alabama river. The bed, bedding, and pillows were amazingly comfortable, crisp, and cool. I slept well each night. Fridge included. No microwave, which didn't matter for me, but may for some. There is a microwave in the front desk/pantry area. You can also buy snacks, water, and soda in this area. Bathroom (at least my bathroom) has a separate bathtub and shower area. Enjoyed soaking in the tub, but be careful of the shower tile, which is very slippery. They have aveda bath products--nice! My room was very clean and I appreciate housekeeping, but I agree that housekeeping is very loud in the hallways in the morning (and even the afternoon). This didn't bother me as I was up and ready to start the day, but it may bother some. Valet was always courteous and generally quick. You can tip in cash or online through the text app. Valet parking around 30 bucks per day, so be aware. There is a restaurant, bar, and a nightclub type bar. Food is ok. Was usually pretty busy, so I just got room service. The service itself was always great. Food mediocre, but it's hotel food, so I didn't expect anything different. Hotel does have a spa, but I didn't get to check it out, as all slots were booked (book well in advance!) Also live entertainment most evenings. Within walking distance of several attractions. I would call this the premier place to stay in Montgomery.

i would give this five stars but there was a major hot water issue during our stay. The staff is sweet as southern pecan pie. The rooms are nice and roomy. The common areas are well maintained. My only dog on the food is something less meat oriented on the menus would be appreciated.

THIS IS FOR THE SPA BEWARE BEWARE Let me saying by saying I wrote to them on 31 Aug 2023 and asked them to call me or respond to me. Of course, they ignored me. I am a 100% disabled veteran and recently booked a spa with you. (If I remember it was on Aug 25) I had it scheduled and had to change it when all of a sudden I had to get an MRI for possible cancerous tumor in my back. When I called to change it, they agreed to change it to the following day. That night I was extremely sick (all night) and missed my appointment and barely slept at all. When I woke up, I received a text that you had charged me $370 for my missed appointment. Not only was I charged for the full spa time but they charged me for the additional things that I wanted to have done. I don't understand how you can charge someone so much money for something they cannot control. When I called your front desk and spoke to your clerk she basically explained there was nothing she could do and that's just the way it was. I'm involved in a lot of veteran groups and I have discussed this several times in my groups in Montgomery and other cities across Alabama and nobody that I've ever spoken with could believe the Spa at Montgomery - Renaissance treated anyone much less a disabled veteran with such a lack of courtesy or respect due to a medical situation out of their control. Most places understand or have some sympathy that a totally disabled vet does not always have control of their medical and physical abilities at any given time. My body does what it wants to, when it wants to do it. I take 370 pills a week and I take 17 shots just so I can wake up each morning, I understand there maybe a cancellation fee but not $370. I don't make that much money where I can just take a financial hit like this. I am writing to you and hoping you can help me resolve this and refund me my money. This is not how a US veteran should be treated.

Review of The Spa My wife and I booked two different appointments. During the first appointment. We got the couples 100 min massage. Michelle and Kimmy were out massages therapists. They both did a wonderful job. After we checked out we got an excellent bottle of alcohol. Although we are both not drinkers, the gesture was greatly appreciated. We gave the bottle away to one of our friends. Upon the 2nd visit the wife got a pedicure and manicure. I received another massage just to have something to do while I waited. Kimmy was the massage tech and she did another great job. We had a lot of the add ons during the first visit and they are very nice and fun to do; hot stones, CBD, the special glazed hands and feet... we really loved it and were very relaxed.

The experience here is hit or miss for everyone. We had a great stay but my parents did not. I was pleased with the amenities, the food on premises and directly around the hotel. My room was clean, spacious, and perfect for work and leisure. My Husband was graduating OTS at the nearby Maxwell Air Force Base. For the rate we received the room FAR surpassed our expectations. I was here for 5 days and enjoyed every one of them. We had an event here on the second night which was held in their massive ball rooms. We also enjoyed the breakfast buffet on Saturday morning. That was an experience. Neither of us are buffet people but DANG if that wasn't top notch. I was also treated to a massage at the hotel spa. I've had massages all over this country and other countries. This was top 10 hands down.

Early departure from hotel this morning (5:50a). Coffee maker was not working, so I went downstairs in hopes of getting coffee @ 5:30a. I was informed, coffee would not be available until 6a. The front desk lady told me she would have sent me another coffee maker. So I went back to room and waited for someone to bring it. There was a knock on my door. When opened, The man held the coffee maker out to me. No "Good morning" he never uttered a word. I asked him if he was going to get the broken one. (In the meantime, I took the coffee maker in my arms. He came in and threw the coffee pods down (I was in total shock!!! Never picked them up. When I attempted to plug in coffee maker. The red seal... made it impossible. I tried all I could to get it off... wasn't successful in doing so. So now I am leaving the hotel (EXTREMELY IRRITATED) more so by the employee who was the rudest person ever! Edward (whom I was told, is security) is in DIRE need of some customer service training. This man was obviously upset at having to bring the coffee maker to my room. He was so upset.... He chose to: -Not speak! -Handed me the coffee maker! -threw coffee requested on the counter -I feel.... Intentionally left red seal on the power cord. Regardless of his work capacity.... He is representing your brand! His behavior towards me, was TOTALLY unacceptable!!! I will also be registering complaint with my company as well. He clearly doesn't enjoy working there!

Great hotel in Montgomery Alabama. I would recommend. Great service at the front desk and a cool service team at the Exchange Bar. We were there to visit the Legacy Museum (which is in walking distance) and the Lynching museum (shuttle available that drives you between the two). A very heavy, but necessary journey back to slavery. The hotel provided a calm, yet fun and safe place to relax and recharge after a long day of tourism. Thank you Renaissance Montgomery Hotel!! I would recommend this hotel and will probably return!!!

Your greeted by the valet staff the minute you leave your car to check in. The hotel staff greets you with a smile when you come to there desk, they are dressed professionally. This was a great location and had very good staff. My son and I stayed here and enjoyed ourselves. We were within walking distance of many places, which was great. Once we valet our car, we didn't have to move it. The valet guys and girls were friendly. Our room was nice and clean, the elevators were a little slow but I guess that's because it was a busy night. I will definitely come back and stay longer to try all the other Amenitie

Though we didn't stay in the Hotel but the restaurant/lounge was great. Ambiance was really enjoyable, the 2 men playing in the band were great. Service was on point. Food was delicious but limited, they served appetizers, salads, flatbreads and burgers. Highly recommend it.

I was here for work for two nights. This is one of the nicest hotels in this area. The bathrooms are nice and big with separate bath and shower. The bed was super comfortable and the room was extremely clean. They do have USB ports and a nice desk with plenty of outlets. The parking garage is attached in the back if you want to skip the valet.

The Renaissance Montgomery Hotel is Classical, Majestic and Friendly! I was about to check in at the Embassy Suite across the street but the Renaissance was calling me saying "come on over...we are classy, bougee and friendly"'!! So I heeded to the calling and fell in love with the place when I pulled up! Come see this lovely Hotel. I was staying one night but I deserve two nights of bliss!!

We had an absolute wonderful time here. It is an amazing hotel and close to a lot. The room was amazing, over looked the bay.

I had a room reservation at the Renaissance Montgomery for 2/11/23. I purposefully booked this property because today was a special occasion for my 15 year old daughter. Upon arrival this evening, I was told that I didn't have a room. I booked this on Jan 7 and have been a Marriott rewards / bonvoy member for over 20 years. No one contacted me by phone or by email to notify me of the change. We arrived, unloaded our car in the pouring rain, and went to check in only to be told that you bumped us to the Embassy Suites. If I would've wanted to stay at a dump, I would've booked it in the first place. I am extremely disappointed and upset that Marriott would treat a long time customer with such disregard.

Good hotel but they need a microwave, the place is too big to only have 1 microwave on the first floor by the front seat. Too big for all that nonsense. Put a microwave on every floor in the ice machine room.... just spit balling here. $14.99 at Walmart could improve the experience dramatically. I enjoyed the concierge lounge and the prompt breakfast and snacks. The room was great the bathroom came with a standing shower and a tub. My refrigerator was faulty because it froze everything I put in it so that's that.

My first impression was a valet employee approached my vehicle while my wife went to check in. The employee asked if I was going to park the vehicle myself or use valet. I politely told him that was going to park it and he shook his head in disgust before he walked away. I later observed this male employee (long dreads) with a far kinder demeanor towards his interactions with female customers. Maybe he just doesn't like me or white males. I'm not sure what his problem is. I can only guess. Next impression is my wife and I being woke up by two female employees who were cleaning the sixth floor. They were yelling/talking to each other from opposite ends of the hallway while cleaning. This lasted approximately 40 minutes to an hour. Next impression- while I walked to the nearby pizza place an obese homeless man followed me down sidewalk trying to solicit charity for food. Even the Chick fil a had negative reviews and was closed on Saturday. The Burger King has a Yelp for racist employees against whites so I didn't bother going there because it was consistent with behavior I had already observed before we were even checked in. This area doesn't seem to hire the cream of the crop. The hotel has potential but it wasn't living up to its potential. Their employees need far more customer service training or just learn how to be better people in general. To top it off I found a pubic hair in a "clean" towel. I wouldn't recommend this place. It is poorly run. They charge Cadillac prices for Pinto services.

Great food and a great venue for a community meeting. Came here for an event lunch and enjoyed every morsel of food. The staff was great, and the environment was perfect

We came here to Montgomery to visit the civil rights memorials. We were originally going to stay here for 2 days and move along. However, we were so impressed with this hotel and town, that we stayed here for 5 days and even for NYE. We cancelled our beach condo on Panama City Beach Florida for this hotel in Montgomery. 1. The hotel is marvelous! Right in the heart of the downtown! The room is immaculate. We stayed in the suite room 940. The view was amazing. We also enjoyed their breakfast. The cheesy potatoes are fantastic!!!! I'd also like to add that the staff we have encountered have a been wonderful. I cannot say enough good things about this hotel. 2. I'm also thoroughly impressed with Montgomery as a whole. I was shocked in the friendliness and diversity of this town. We will be back!

We enjoyed our time at the spa. Our massage was relaxing and loved being able to use the pool for a bit afterwards.

This review is for the spa only. Yesterday, my husband booked a stress relief pedicure for me. I was greeted by friendly faces and a glass of champagne. Next, I was escorted to a private room where I was given a neck warmer and some time alone to relax. This part was amazing, but the best was my lady Jessica that did my pedicure. First of all, my toes look amazing. She did a wonderful job and I highly recommend you get a pedicure from her. Jessica will not disappoint. Beyond the wonderful work she did, she is such a pleasure to be around. She put my soul at ease just by her presence. If you're in the area, ask for Jessica! Ps, don't laugh at my toes

Here to update my review. So- apparently there is a wide range of food that can be ordered, as I was here recently for another conference and the food was MUCH better. In fact I often commented on how standout it was. This conference served us several meals including a hot breakfast which was really good (featuring hash brown casserole! Never seen that at a hotel breakfast buffet). Lunch was good both days, too. So, it does seem to be about the type of food you order. Full disclosure I did not stay at the hotel this time but wouldn't modify my earlier comments (about it being pretty nice).

The hotel is very nice e but the valets are not very pleasant. They are not helpful at all. When we arrived they seemed annoyed that we were there and bothered overall. A very bad first impression. The front desk person was fine but similarly unhelpful. Probably just related to the labor shortage so I'd give it a shot but just don't expect to be pleased with the customer service until we get through the present situation.

Comfortable stay. We stayed here to attend a Montgomery Biscuits baseball game. The stadium is only one block away. The room was comfortable and the bathroom was large. There is a self park indoor lot connected to the hotel. It was nice to be offered a piece of fruit while checking in.

I dine at the Renaissance often. The last time I went was a disaster. I was told the wait would be 30 minutes. It took over an hour to be seated. Once we were seated to took the waiter an additional 20 minutes to take our drink orders. The food came out about 30 minutes later and I received sliced cheese on my Baked potato. I am very disappointed in the service that I received as well as the quality of food.

I stayed at the Renaissance Montgomery for 2 days and it was delightful. Even with several conferences & parties and a full house, the place was great & well staffed. Rooms - I stayed in Room 943, Corner Executive Suite. It was AMAZING! GREAT views to the east and north. I brought my assistant with me and she stayed in the living area on the pull out couch & was very comfy. We didn't feel like we were in each others' way at all - plenty of room for both of us to work. The bedroom is HUGE! Like "do cartwheels and not hit anything" huge. Staff - VERY helpful! Always quick to answer when we called down. Hotel staff (cleaning, etc) were also great - extra towels, etc. Spa - I toured it quickly but didn't have time to visit and I will DEFINITELY spend some time there next visit Lobby - very bright & airy. They do a GREAT job decorating for the holidays. Valet - SUPER helpful - they offered to drive us to the ASU graduation when we were running late (see note below about cabs & uber) Cabs & Uber - not very quick to arrive at the hotel so plan accordingly if you are in a hurry Parking: $19 to valet & $12 to self park behind the hotel. Also, street parking is available Pool - What a nice oasis! Nearby cool shiz - Riverfront - it's literally RIGHT THERE. Super sweet paddleboat too! Rosa Parks Museum - Wow, this is a must see - there are two different sides to the museum (pre Civil Rights Movement, post Civil Rights Movement) - The Downtown area has a great feel to it - you can tell the City has put a lot into revitalizing the area Conference Areas - they all look VERY nice! The separate entrance & exits make it nice too so there isn't a ton of cross over traffic

Arrived: Chewed gum and trash on the floor is was not what I paid for, nor what is expected of Marriott property. Front desk was very helpful and moved us to a different room. New room did not have trash or gum on the floor.... However the layers of dust on tables and night stands told us the room had not been cleaned in some time. Broken lamp and the bathroom towels look like a child folded and stocked them. Nasty mold in shower. What is going on with Marriott property?

We came to this location in a large group for a work trip. We paid in advance and were traveling over 8 hours to come to Montgomery, AL. When we arrived around 5pm (after the 4pm check-in) our rooms were not ready. So, I decided to take our group to dinner then come back and check into our rooms. The good news was, most of our rooms were ready. The bad news was, a few of our rooms were still not ready. So after riding on a bus for 8 hours, then not having the opportunity to freshen up before dinner, going to dinner and coming back after dinner with some of the rooms not ready... we were a little annoyed. But we tried to maintain a positive attitude! The staff was very nice and accommodating. The hotel was very clean and put together, however, there were a few small frustrations on the way, some I dare not even post because I don't want to compromise the integrity of the hotel. I will say, the hotel staff manager did check in with us about our stay and I was able to let them know our grievances and they will be addressing them in their next staff meeting. So that is positive and forward moving. Would I go back... yes, however, I would let them know up front how our last stay went so that they will be sure to avoid a repeat.

This is a solid hotel. Despite the late (4:00 p.m.) check-in, the staff was consistently pleasant and accommodating. My room was clean and tastefully appointed. The mattress was firm but comfortable and the pillows were soft and plentiful. I'd like to say the hotel was quiet but my neighbors were not. At about 2:30 a.m., Keeva realized she "was not the one" and decided it was time for her boyfriend, Dylan, to find another place to stay so she locked him out of their room. Dylan, upset for being booted, beat on the door mercilessly making clear he "aint got time for this shit". Eventually, security arrived and helped Dylan get his things and leave the room. Since it's probably not fair to penalize a hotel for the domestic squabbles of its guests, it is fair to note that whatever turmoil that happens in the hallways feels like it's happening in your room as well. However, security was responsive and ultimately got things under control. I don't know a lot about Montgomery but I felt as if the downtown location was near several points of interest. There are several museums, restaurants, and live music venues within walking distance. The hotel is also connected to a performing arts center, spa, and restaurant. The restaurant has a $15 lunch buffet every day. I didn't try it but had I been there another day I would have. It seemed like a pretty good value. All in all, I'd definitely choose this hotel again when visiting Montgomery. There are several other hotels in the same vicinity, but I don't think they match the quality of the Renaissance.

Great location, below average hotel. First impression-nice hotel. After checking in they sent me to my room-which was dirty. The cleaning lady in the hallway said she could clean it but it would take a little bit. I said no I'll simply go get another room. Lazy cleaning staff. Room was never cleaned properly-sheets never changed-multiple night stay...Only towels changed. Never vacuumed. Had to call the front desk and they said they would make sure it happens, they didn't. Restaurant was decent--friendly staff and good food. Of special note--this hotel has a band play every night outside. Not a big deal to me, but may be a showstopper for many. Plays until 10 PM during the week and later on the weekend. I stay at a lot of hotels and the poor staff at this one is too much to ignore. Great location, but location isn't everything...look elsewhere.

Booked the 1 King Bed, River View, 1-Bedroom Executive Suite for just an overnight leisure get away. The view was very nice, the online pictures on the hotel website does not do the actual view justice. Some of the things that need to be specific is the valet fee, it stated on the website that it would be $27. I ended up paying around $32 which I don't know if that was for tax on it or what but it was not specified that it was a tax fee. Also a map should be included at checkout or a map located in the room. I had to go back to front desk and ask them how to go to the pool area. I ordered room service which was nice but I think they should have an updated menu due to social media sites had a menu with items that I was being told that was not available. There were two restaurants that were in the hotel that I could have ordered from but when calling room service they said the same items were at both and I still ended up ordering something that was not even on the menu so it does need to be updated. Everyone was very friendly, I do give the hotel that from the staff and guests. I may consider visiting the hotel again in the future.

Love this hotel, it's in a great location. The service was amazing from valet to from to housekeeping. They remember your name. The food was amazing in the hotel. The room was very nice!

Valet parking is $19, self parking is $12 around the back of the hotel. We got in around 8:45pm and requested a luggage cart, I wanted to load the luggage myself. We opted for valet and they parked our car. As we were walking into the hotel there was a live band playing on the side of the hotel, nice. Our room seems clean. We have 2 queens overlooking the parking lot. There are 4 pillows on each bed. The desk is unlike any I've seen in a hotel, it's got TV outlets and such. There is a refrigerator. The bathroom has a separate bath and shower and a nice size vanity with enough room to hold toiletries for our family of four. AND they provide Aveda soap, shampoo, conditioner and lotion. I was excited about that! And we were VERY pleased that there is a guest laundry on the 2nd floor and it's FREE!

The Renaissance is not enforcing their own COVID restrictions. Some staff members are not wearing masks in the common area, and they are allowing visitors, including those who are not guests, to roam the lobby without masks. When questioned, I was told those visitors had rights. This needs to be fixed.

Having never been to Montgomery before, we had no idea where to stay. We chose your hotel based on the attached bar/restaurant, pictures, and surrounding area. Within the same block there are multiple nice restaurants for dinner and drinks, which was what we were looking for (we wanted to be able to walk to these places). For breakfast, we didn't know where we would go, but knew the hotel has a buffet. We asked the hostess how much the buffet was, I think it was $17.99/person, including a drink. The hostess allowed us to look at the buffet before we decided and we were happy with our decision. They buffet includes a fresh egg/omelet bar and waffle bar. The food was fantastic. Our favorite part was the cheesy hash browns. The room was great. The bed was comfortable, the bathroom was nice, and we had a great view of the river and surrounding buildings. We also used the workout room and were pleasantly surprised by how nice this area was. The gym and pool are attached and includes an outdoor track around the pool and gym area. Parking was $12 for self-parking or $19 for valet. I think the only problem we had during our stay was getting lost. Keep in mind the hotel is attached to the convention center. After we self-parked, we had trouble finding our room because we wound up in the convention center area from the parking garage. It took a few elevators to finally find what we were looking for. It was very frustrating. Also, to get to the gym/pool, you have to take the hotel elevators to the a certain floor (second, I believe) and then walk through a hallway to another set of elevators, then take those to the gym/pool. Seems this could have been designed better and signage would definitely help.

My daughters school decided to schedule her ACT at this hotel, and since they can't have cell phones, I'm stuck sitting in a parking garage so she knows where to find me. They charge a fortune for parking and won't validate it for these kids who are testing and I'm sitting in a garage piped with horrifying bird noises in the name of scaring birds off, I have seen the same 2 pigeons the whole time I've been here, before and during the bird noises and they won't turn the noises off. Not a place I'll ever stay.

Whitney for eyebrow wax. Nuff said. This little Texan came to Alabama and was so worried about finding a new eyebrow lady... WHITNEY IS BETTER THAN MOST PLACES IN DALLAS GUYS. I came on a Friday afternoon and it was just great. She was friendly, but not too talkative and I ended up getting a facial wax ($50). Price is a little steep, BUT YOU GET WHAT YOU PAY FOR!!!! Everyone was asking where I got my eyebrows done and how fantastic they looked. She got the pesky baby hair all over my face. She's my new girl! Aside from her fabulous service, if you spend over 35 dollars, you get full access to their spa which includes a whirlpool, steam room, showers, gym, and pools outside. They also offer wine (but I had to ask for it). There are so many small things that make the experience great- like little trail mixes in the "quiet" room, and razors/combs/blow dryers, etc. I love this place! EVERYONE is super friendly. Will be back again and again as long as I'm in bama.

After trying several hotels in Montgomery, I only stay here as it's the best property in town. Location is easy to get to/from, and on site dining options are great. Don't bother staying anywhere else.

Surprisingly good service. Service in general in Montgomery is admittedly pretty low quality, so this is not anything special, just what should be expected... but in Montgomery, that's a plus. Hotel itself is fairly nice. Nice bar and pool combo that's put on top of the parking garage roof, so you get direct sun, which is really convenient. Location wise, there isn't a ton to do in Montgomery, but the couple good bars (Alley, Aviator and the free live music attached to the hotel outside bar) is all literally just across a single street.

In town for a business trip and to support the firefighter combat challenge. The hotel is extremely nice and very accommodating. The room is very comfortable as well as the bed. I really enjoyed the separate shower as that is not common in many hotel rooms. I would definitely stay here again. The restaurants are on a limited menu right now because the kitchen is being remodeled. For a limited menu the food is really good. I can only imagine what it would be like if the menu was wide open.

I thoroughly enjoyed my experience at the Spa at Montgomery inside the Renaissance Hotel. I received a manicure and pedicure, which were both beautifully done in a relaxing environment. The reason why I've taken off one star is because the spa's computer system did not correctly identify the types of manicure and pedicure I made an appointment for. As a result, I ended up receiving the basic level mani/pedi instead of the one that includes a paraffin wax, which costs about $30 more. This was upsetting because I specifically made an appointment at this spa to receive the paraffin wax service. I would have liked to receive a discount off my service or at least off of my next service. Instead, I was offered heated socks and gloves to take home. Other than this mishap, I enjoyed the steam room, women's quiet area, the shower and the lounge during my visit. I would consider returning to try out the hair services. I also enjoyed the free parking in the parking garage and separate elevator for the spa. I look forward to trying this spa again.

Gorgeous hotel that can accommodate a HUGE party. The convention room had about 1800 of us and could have fit more. They set up with forklifts and I'm surprised they didn't have cranes in there. Food was also great except for the salad that sat out for at least an hour. Our dinner of $38 was delicious. Chicken, mashed potatoes, green beans and a carrot. Exceptional for a party this large. If you hold an event I would recommend asking for more wait staff to ensure everyone gets their dinner sooner...some people were done when some hadn't even been served yet but still very impressive for 1800 people. Only thing is, the hotel was so big, the parking garage was across the hotel from the rooms and those elevators. Apparently there's a theatre some where in the hotel too. And these types of hotels never have microwaves or internet included. Rooms were very comfortable and stylish. Bed + pillows = perfect. Not sure if I was just exhausted but I thought they were awesome. Like the Aveda travel size bottles in the bathroom and the big stand up shower and separate tub. Parking is reasonable too. $12 for the garage...enter from the back of the hotel. Or $5 right in municipal open lot in front of the hotel if the weather is nice and you don't mind the stroll. The Exchange Bar downstairs is a nice small little bar- go across the street to the Oyster restaurant or The Alley if you want to stay out after the Exchange closes (midnight during the week) p.s. paper mache girls in dresses on the wall behind the reception desk? weird.

Extremely friendly and helpful staff: valet, front desk personnel, housekeeping, and waitresses in The Exchange. Bedroom and bathroom were spacious with a separate bathtub and shower. We particularly enjoyed The Exchange, fast service and excellent cheese fries. The servers were very hospitable and we enjoyed socializing with the servers and the patrons of the bar. Both nights we stayed there was a live band. Excellent ambience and within walking distance of the capitol.