Renaissance Orlando Resort – Disney Springs® Area

I’ve stayed at the property once before just overnight and it was late, so I’m thinking my previous perceptions were way off for a longer visit. We stayed here for four nights and on day one, I had to switch rooms due to maintenance and cleaning issues. ||Pros:|Location is perfect to all things Disney|Parking, even paid is a super easy walk from the lot|Pool area is good|Staff is very accommodating and cordial||Cons:|Housekeeping is atrocious - I watched the same cup sit in the elevator area for four days and never was a vacuum run on my entire floor. There were blood stains on my fitted sheets which makes think they never change the fitted sheets and there’s so much dirt and buildup in the bathrooms, they’ve never seen a deep cleaning. |Sanitation is questionable at best - back to my point about poor housekeeping|Wearing is showing - it was a previous resort and they slapped some paint and new name on it, but did not take time to elevate this property to align to the Renaissance brand. |Valet Parking is $38/day and they literally walk across the driveway with the car, so nonsensical to even offer this service. |Resort fee - you’re charging $50/day for what reason? This isn’t a mega resort, it’s cute but it’s not on par with a JW or other high end resort, but you’ll give it partially back in the form of a limited food credit? Makessense to whom. |No working ice machines on the floors, go to the cafe or restaurant. |No onsite laundry for self service, really?||Overall, it worked for our week, but I certainly won’t recommend or return. I was terrified to let my toddler walk barefoot in the room and the one time she did, her feet were black on the bottom with some other trash remnants from the carpet, totally grossed us out. The executives overseeing this site have failed the Marriott brand. If not for the awesome staff, my complaint meter would be through the roof.

This hotel was in a good location. Older but well kept. Hannah at front desk was amazing. Pool area was nice. Staff that we encountered was nice. Coffee great in the coffee shop. Only negative is there need to be more storage in the bathroom. Would stay here again

Such a shame, this hotel has an amazing location, but lack of cleanliness cannot be overlooked. After driving for four hours, and having slept only 3 hours the night before, we arrived at our (820) after 1:30 am. By the time we got the bed, it was a little after 2 am. When we unraveled the sheets, three huge stains were found on the left side of the fitted sheet. It was so disgusting, but we were so tired that we decided to just remove the sheet and sleep on the mattress protector. Well, to our DISMAY, the mattress protector had huge yellow stains in the middle. Because of the time we ended up flipping it inside out and covering it with the flat sheet, and covering ourselves with the comforter alone. Not only that, but your walls/seem to be hollow, because we could hear the child from our upstairs’ neighbor screaming crying, which lasted for a full hour. To make matters even worse, with our checkout being at 11 am, no one expects house keeping to barge into your hotel room earlier than that. Well, our lovely housekeeper barged into our room at exactly 9 am while I was naked in the bathroom. She knocked and quickly said housekeeping, but before we could even answer “we are still here” she had already fully opened the door. Coupled with an outrageous overnight parking fee of 30 dollars a night, plus paid shuttle services to the parks (when others in the area are free, INCLUDING DISNEY’s) and with the abhorrent experience of uncleanliness, rude service, and loud rooms, I would’ve much rather splurge and stay at one of the value resorts in Disney property.

My friends and I visited mid April 2025- lovely weather at a nice hotel and a perfect location for everything we wanted! The rooms were clean and cute, pool was nice enough, and the hotel restaurant food was solid. For the most part the service was awesome too! The front desk, housekeeping, pool bar, restaurant workers- all were so friendly and helpful! What left a really bad taste in our mouth was at checkout. We were given food and drink vouchers to use on property (awesome!). We hit the pool the next day but left our vouchers upstairs and asked the pool staff if it could still be applied to our bill or if we should go grab them. They said it was fine and could be applied when checking out of the hotel. A few days later, we go to checkout and it was not fine. The manager at the desk was quite a jerk and told us it’s not her problem and there’s nothing she can do about it since the front desk system and pool bar system don’t work with one another. Not that it’s an outside vendor- no no, both are owned by the hotel. So we paid $40 for 2 very mediocre drinks and were left standing with 2 unused drink vouchers. The attitude and lack of flexibility to work within their own hotel was so off putting.

We had a very disappointing experience at this hotel, especially considering we were traveling with our 1-year-old son who has a heart condition and requires refrigerated medication. The night before our departure, we politely asked the front desk to freeze some ice packs so we could keep his very sensitive heart medication cold during the flight home. What should have been a simple request turned into an unnecessarily complicated situation. The staff seemed completely unprepared and unsure of how to handle it (this or any other simple question during our stay), ultimately telling us they couldn’t do anything until a manager arrived—despite it being a basic health-related need….freezing ice packs. The next morning, as we were leaving for the airport, they couldn’t locate the lunchbox or ice packs we had left with them. This caused unnecessary stress and delay, especially because I had clearly explained multiple times that the medication is highly sensitive to heat and loses its effectiveness if not kept cold ultimately putting my kid in danger. We have traveled extensively with our son and have never encountered this level of confusion or lack of empathy at any other hotel. It truly felt like we were asking for something unreasonable, when in reality, we were simply trying to keep our child’s medication safe. Pretty sure we are not their first guests asking them to freeze ice packs. I never write negative reviews but this was super upsetting and I’m just worried this might happen to other families being located in such a kid friendly place. It is stressing enough as parents of young kids having to deal with a condition and medication.

I really don't understand all the negative reviews. Stayed here with my family of 5 and had an excellent experience! Check in/rooms: Front desk staff was friendly and worked efficiently.i had booked a hotel room with balcony but I had to request to be moved because that room only slept 4 people not 5. They accommodated us immediately with no issues. Food: We ate breakfast each day. One day we are a la carte and the food arrived fresh and hot! Everything tastes great. The next morning we have the buffet a shot and it was worth it. Staff was friendly and they replenish quickly. Buffet was also cleaned throughout as people got up to serve themselves. Hector our server was great. We had some appetizers for dinner and that was great as well. Hotel overall has a very clean and nice vibe. Lobby was always clean as well as the pool with plenty of clean towels. We enjoyed our stay with the kids and will definitely be back next time we are in town. Many people complain about a resort fee or parking fee but let's be honest 90% of hotels in Orlando have these fees and if they don't they are hidden fees. I've seen resort fees higher than this hotel with older and not so nice amenities. Overall this is a great hotel for the price compared to most

Rating: ★★★☆☆ (5/10) I recently stayed at the Renaissance Hotel near Disney Springs, and unfortunately, the experience did not meet my expectations. While the room itself was clean, neat, and offered a beautiful view, several aspects of the stay were disappointing. The hallways were dusty and not well-maintained, which left a poor impression right from the start. On a positive note, the pool and hot tub area were enjoyable and well-kept. However, the biggest issue was the breakfast. It was extremely disorganized, with a long wait and clearly not enough staff to handle the number of guests. Most of the buffet items were empty for long periods, and it took until nearly 10:45 AM for the area to be properly cleaned and restocked—well after most guests had already left. I hope management takes these concerns seriously, as the location and potential of this hotel are great, but the service and upkeep need real improvement to match the Renaissance brand standard.

We stayed here in April and this hotel is good in areas and okay in areas. I will say It is presented when booking as premium - some bits are and others aren't.|The location is perfect, really pretty and convenient for disney springs. The walk is really lovely. The staff for the most part are really amazing. The house keeping service was great, the staff at the reception were lovely and always helpful. The hotel lobby is fresh new and stunning as is the restaurant. The food is also fairly good for hotel food but it was quite expensive. The room we were first given was BAD. Bad location, hallways were outdated and a bit creepy. The hotel is being modernised throughout so I'm guessing they just haven't got to this bit yet. As it was different than to what we had booked we spoke to reception who were so polite and accommodating and moved us to the newer high build and that was perfect. The room is HUGE, loved the amenities, fridge and the shower. We even saw a rocket going up from our window and it was just the best thing.||The biggest problem we had here was the 40-50 students that arrived and took over the hotel. They had no consideration for other guests, being loud in the pool until 11pm and even having a 'team meeting' outside our room at midnight, it was a bit of a joke. This was being ran by a teacher who should know better. Suddenly we couldn't get any service, get a lift or get round our own pool in the day. |Whilst I understand the hotel can't help who stays here, I would expect them to go and address the rowdiness noise and just complete lack of regard for everyone else.|I did go on to complain about this and within half an hour had a call from the manager who asked to meet with me and she was honestly incredible. She explained that this wasn't normal for them and that they would be placing rules from the next day. Come the next afternoon the hotel was silent, we finally sat round the pool again and she also sent chocolates and a voucher to our room for us to use in the restaurant. She was very very understanding and it was clear the issue was also disrupting how they wanted the hotel to run. Her service and compassion was really important to us that we felt heard and I would definitely stay here again just for how lovely and helpful she was. A great stay (minus the kids!)

So this used to be the B and before the the Royal palace I think. But now it's a Marriott property which is great for us! Really nice inside. They have renovated and spruced it up. Rooms are updated as well. We had a regular room with no balcony or patio. Would like to get one of their patio rooms and see if they are still as nice as we remember. Solid spot and good location for the springs.

This was my second stay at this hotel. We stayed for three days in December. This will be my last. I reserved the room online and prepaid. When I went to check and I was told that the room I reserved would not be ready until sometime after four because the previous tenant asked for a late check out. I did not select a specific room, so I was not sure why I was being told that I could not check in until past the actual check in time. Since the front desk person did not ask me if I wanted another room, I had to ask if there was one available. He said yes, but it would not be the room that I reserved. ?????? So the Room rate I paid was 162 for the first night and 140 for the next two nights. But this hotel does not offer free parking, which is ridiculous so that cost an additional $28 per night to park in their parking lot. In addition to the parking lot fee, we were charged a $50 resort fee per day. I am not sure what this covered except for the fruit water in the lobby. I supposedly already get free Wi-Fi because I am a Marriott rewards member. The hotel does have a pool, however the hotel itself blocks the sun from the pool after about noon each day. So to wrap up, unhelpful front desk, staff, parking fee, which is ridiculous, and a resort fee that covers nothing. There are better options in that area so I would avoid this hotel.

I travel a lot for business and took a personal trip with my wife to Epcot to stay at the renaissance..Fantastic stay,, American kitchen is a great restaurant and the staff was very friendly and helpful. The manager of the property checked in while we were dining to see how we're doing. Would definitely recommend this location. The bartender Karrin at American kitchen was great as well, very engaging and took care of us.

From the front, it looks like a great resort. However, once you get inside, the rooms are very average. The beds are a little bit less than average and so is the bedding. On a good note the food at the restaurant was really good. I had the Caesar salad with chicken, and also the hamburger with fries. Very tasty.

First off this is now a Renaissance by Marriott hotel. It is a fine place to stay! Pretty inside and rooms are clean and large. Loved the pool. Honestly wanted to comment on the food. This is not your blah hotel food. Our lunch in the lobby restaurant (I think it's called American kitchen?) was delicious. The turkey sandwich was real turkey! And also the Mexican food out at the pool was on point. A good variety of tacos with smoked brisket or pork and also a yummy mushroom one. I was pleasantly surprised. Would not hesitate staying here again. Very close to Disney Springs area.

The resort fee was high with no resort functions or lack of accommodations. The construction was loud and had a bad odor from the welding. We were not told about the fee and when we called about it after being billed they were very short and said check your initial reservation. The restaurant had great food and would have been nice without the welding smells. The room was older and just okay.

RUN AWAY AS FAST AS YOU CAN. DO NOT STAY HERE Too say this was by far the WORST experience at any hotel I've stayed at would be an understatement. Renaissance Orlando resort and spa should be avoided at all costs. We stayed 4 days and the fire alarm was falsely triggered 4 times including on at 6am! Our room on the 2nd floor was the only one in the whole building to have a balcony with no tables and chairs. The only restaurant in the building is extremely slow for average at best food. We waited over an hour for a burger and salad with 3 other tables seated in the entire place and everyone was waiting for food. Our tv inside the room doesn't work and the ceiling under the AC vent is warped and when we tried to contact or speak to front desk or management they won't answer. We called atleast 5 times to both front desk and maintenance and never got a call answered or helped. Once we finally were able to speak with management they said they are "working out some kinks still" and that was the end of it. We are extremely disappointed in our experience with renaissance.

The hotel staff is very nice but there were no amenities at this hotel. My daughter and I stayed at this hotel on her first trip to Disneyworld for her birthday. We wanted to order room service but was told they did not have room service available due to damage to the kitchen. I wished they had told this to us before booking this hotel. Next, our toilet kept getting clogged and on the second time it happened at 1:15 am and I had to use the restroom in another room while our toilet was being fixed. We couldn't go to sleep after until 5:00 am and decided to not go to Magic Kingdom that day since we were exhausted. Additionally, we were told there was a refrigerator in our room but it was a very small cooler that couldn't hold our left over food so we threw food away. There was also no microwave in the rooms so we had to keep going downstairs to the lobby to heat food. This was an inconvenience and nothing about this experience was luxurious. The spa was not open so I couldn't get a massage. We did not enjoy the hotel and won't be back. It is not a 5 star resort.