Renaissance Orlando Resort – Disney Springs® Area

Edited: Following this review, Shauna (Director of Rooms) reached out to me via phone call and informed me that, as a result of our experience, they had added a fridge specifically for medical requirements. I truly appreciate that they took our experience and used it to help improve things for future guests. We had a very disappointing experience at this hotel, especially considering we were traveling with our 1-year-old son who has a heart condition and requires refrigerated medication. The night before our departure, we politely asked the front desk to freeze some ice packs so we could keep his very sensitive heart medication cold during the flight home. What should have been a simple request turned into an unnecessarily complicated situation. The staff seemed completely unprepared and unsure of how to handle it (this or any other simple question during our stay), ultimately telling us they couldn’t do anything until a manager arrived—despite it being a basic health-related need….freezing ice packs. The next morning, as we were leaving for the airport, they couldn’t locate the lunchbox or ice packs we had left with them. This caused unnecessary stress and delay, especially because I had clearly explained multiple times that the medication is highly sensitive to heat and loses its effectiveness if not kept cold ultimately putting my kid in danger. We have traveled extensively with our son and have never encountered this level of confusion or lack of empathy at any other hotel. It truly felt like we were asking for something unreasonable, when in reality, we were simply trying to keep our child’s medication safe. Pretty sure we are not their first guests asking them to freeze ice packs. I never write negative reviews but this was super upsetting and I’m just worried this might happen to other families being located in such a kid friendly place. It is stressing enough as parents of young kids having to deal with a condition and medication.

We had a wonderful experience at the Renaissance Orlando Resort and Spa. The hotel is modern, beautifully updated, and impeccably maintained. Our room was clean, spacious, and versatile—perfect for a productive work trip and equally comfortable for a family vacation.||Its proximity to the major amusement parks made getting around incredibly convenient, but we also found plenty to enjoy right on the property. The pool area was clean, lively, and a big hit with our kids. I treated myself to a relaxing massage at the spa, which was a highlight of the trip. We also loved the food and laid-back atmosphere at the pool bar—great quality and service.||Highly recommend this resort for anyone looking for a balance of comfort, amenities, and location. And if you visit, please say hi to Melissa Berrios for us. She was fabulous and very kind to my family!||We’ll definitely be back!

Elegant, comfortable, and perfectly located near the magic! Our stay at the Renaissance Hotel in Disney Springs was absolutely fantastic! The hotel is modern, clean, and beautifully designed with spacious rooms and incredibly comfortable beds. The staff was professional, welcoming, and went above and beyond to make our stay special. We loved being just minutes away from Disney Springs – super convenient for dining, shopping, and entertainment. The pool area was relaxing, and the on-site dining options were delicious. Whether you’re visiting for Disney or just a stylish getaway, this hotel is a gem. Highly recommend!

When I arrived at the Renaissance I was immediately greeted by Orlando at valet. He was very helpful. I went to the front desk to check in and I was kindly greeted by Hannah. I had a couple of concerns related to my reservation and Hannah immediately understood my issue and addressed my concerns. Hannah was professional, responsive, and extremely kind. I was so thankful for her attention to my concerns and was able to get checked in to relax after a long day of travel and work. I later had dinner at the bar and the team was attentive and friendly. |Due to business travel, my stay is 8 nights. Although this is an older hotel, it has been clean and comfortable. All staff interaction has been pleasant. I enjoyed the pool area and the jacuzzi bathtub in my room. The price of the room is very reasonable and parking is easy. Enjoyed being close to Disney Springs for meals.

This really isn’t a resort, to be honest. They just charge resort prices for everything. Valet - $38 for your car to be parked in an empty parking lot that you definitely could have parked yourself. But why park yourself when self parking is only $4 less. Two Miami vice drinks by the pool - $50. That’s wild. Does the $50 per day resort fee go towards streaming? Because I had to sign in to my own Netflix account, so that can’t be it. It also can’t be housekeeping as we only got that once on our four day stay. And yes, it’s in Disney springs but the bus has to be reserved to ride and only leaves once an hour, leaving you to have to drive to the parks anyway. The rooms were fine, definitely not resort worthy. It looks the rooms were recently remodeled, but they cut every corner possible. The breakfast buffet left a lot to be desired. We ordered off the menu and received tasteless entrees, but they were edible. Three people eating - $75. Whew. The room was cheap and that was great, it’s just the extra $100 a day on top of it that will make me stay away next time.

We stayed here when it was the B Resort back in 2023 and decided to go back here for our summer holiday in 2025, but now recognising it is now owned by Marriott and has changed names and presumably management. In general, the hotel was good, but one of the biggest worries was when the housekeeping staff at the hotel had left our room door unlocked and open for over 6 hours whilst we were out for the evening. When I brought this to the attention of the night reception staff, I was given a rather disingenuous apology, but they didn't seem to care and no more was done about it. Luckily, most of our valuables were in our room safe, but to know anyone could have been in our room, was very uncomfortable, and the hotel didn't seem to care. I would also comment that our room wasn't cleaned properly, it seemed as though the housekeeping staff simply made the beds and gave us new towels, in some occasions the bins weren't emptied and no vacuuming was done during our stay. We also had to ask for toilet paper a few times during our stay, it's surely part of the housekeeping duties to provide new toilet paper? I personally did feel that the night shift hotel staff weren't very professional, on the few occasions I was down at reception at night they seemed too busy chatting to one another and having a laugh, that any request or being approached by a paying guest was a huge inconvenience for them, which wasn't ideal. On the plus side, the rooms are nice and big and have been refurbished since our last stay, and the location of the hotel is great for Disney Springs and nearby restaurants. Would I stay here again? Probably not, the incident with our room being left open and the way that was handled would make us look at other options during our next visit. Another thing to note, the in-house American Kitchen restaurant automatically add an 18% (or 18.5%) 'service charge', this is also the case at the pool-side bar too, just keep that in mind when ordering drinks, etc. This apparently is not a tip/gratuity, that's then asked for on top of the 'service charge'. This was the only place during our two-week visit that had this automatic charge.

I stayed at the Renaissance Hotel at Disney Springs for vacation and had such a great experience! From the moment I checked in, Valerie and Sash made me feel so welcomed — their energy and vibe were A1! They greeted me with smiles, friendly jokes, and just an all-around great attitude that started my trip off perfectly. They even gave me a beautiful room with a view of the fireworks — such a magical touch! I truly appreciated their hospitality and how effortless they made everything feel. Thank you, Valerie and Sash! I’ll definitely be back. 💛

I’ve stayed at the property once before just overnight and it was late, so I’m thinking my previous perceptions were way off for a longer visit. We stayed here for four nights and on day one, I had to switch rooms due to maintenance and cleaning issues. ||Pros:|Location is perfect to all things Disney|Parking, even paid is a super easy walk from the lot|Pool area is good|Staff is very accommodating and cordial||Cons:|Housekeeping is atrocious - I watched the same cup sit in the elevator area for four days and never was a vacuum run on my entire floor. There were blood stains on my fitted sheets which makes think they never change the fitted sheets and there’s so much dirt and buildup in the bathrooms, they’ve never seen a deep cleaning. |Sanitation is questionable at best - back to my point about poor housekeeping|Wearing is showing - it was a previous resort and they slapped some paint and new name on it, but did not take time to elevate this property to align to the Renaissance brand. |Valet Parking is $38/day and they literally walk across the driveway with the car, so nonsensical to even offer this service. |Resort fee - you’re charging $50/day for what reason? This isn’t a mega resort, it’s cute but it’s not on par with a JW or other high end resort, but you’ll give it partially back in the form of a limited food credit? Makessense to whom. |No working ice machines on the floors, go to the cafe or restaurant. |No onsite laundry for self service, really?||Overall, it worked for our week, but I certainly won’t recommend or return. I was terrified to let my toddler walk barefoot in the room and the one time she did, her feet were black on the bottom with some other trash remnants from the carpet, totally grossed us out. The executives overseeing this site have failed the Marriott brand. If not for the awesome staff, my complaint meter would be through the roof.

So this used to be the B and before the the Royal palace I think. But now it's a Marriott property which is great for us! Really nice inside. They have renovated and spruced it up. Rooms are updated as well. We had a regular room with no balcony or patio. Would like to get one of their patio rooms and see if they are still as nice as we remember. Solid spot and good location for the springs.

This was my second stay at this hotel. We stayed for three days in December. This will be my last. I reserved the room online and prepaid. When I went to check and I was told that the room I reserved would not be ready until sometime after four because the previous tenant asked for a late check out. I did not select a specific room, so I was not sure why I was being told that I could not check in until past the actual check in time. Since the front desk person did not ask me if I wanted another room, I had to ask if there was one available. He said yes, but it would not be the room that I reserved. ?????? So the Room rate I paid was 162 for the first night and 140 for the next two nights. But this hotel does not offer free parking, which is ridiculous so that cost an additional $28 per night to park in their parking lot. In addition to the parking lot fee, we were charged a $50 resort fee per day. I am not sure what this covered except for the fruit water in the lobby. I supposedly already get free Wi-Fi because I am a Marriott rewards member. The hotel does have a pool, however the hotel itself blocks the sun from the pool after about noon each day. So to wrap up, unhelpful front desk, staff, parking fee, which is ridiculous, and a resort fee that covers nothing. There are better options in that area so I would avoid this hotel.

I travel a lot for business and took a personal trip with my wife to Epcot to stay at the renaissance..Fantastic stay,, American kitchen is a great restaurant and the staff was very friendly and helpful. The manager of the property checked in while we were dining to see how we're doing. Would definitely recommend this location. The bartender Karrin at American kitchen was great as well, very engaging and took care of us.

From the front, it looks like a great resort. However, once you get inside, the rooms are very average. The beds are a little bit less than average and so is the bedding. On a good note the food at the restaurant was really good. I had the Caesar salad with chicken, and also the hamburger with fries. Very tasty.

First off this is now a Renaissance by Marriott hotel. It is a fine place to stay! Pretty inside and rooms are clean and large. Loved the pool. Honestly wanted to comment on the food. This is not your blah hotel food. Our lunch in the lobby restaurant (I think it's called American kitchen?) was delicious. The turkey sandwich was real turkey! And also the Mexican food out at the pool was on point. A good variety of tacos with smoked brisket or pork and also a yummy mushroom one. I was pleasantly surprised. Would not hesitate staying here again. Very close to Disney Springs area.

The resort fee was high with no resort functions or lack of accommodations. The construction was loud and had a bad odor from the welding. We were not told about the fee and when we called about it after being billed they were very short and said check your initial reservation. The restaurant had great food and would have been nice without the welding smells. The room was older and just okay.

RUN AWAY AS FAST AS YOU CAN. DO NOT STAY HERE Too say this was by far the WORST experience at any hotel I've stayed at would be an understatement. Renaissance Orlando resort and spa should be avoided at all costs. We stayed 4 days and the fire alarm was falsely triggered 4 times including on at 6am! Our room on the 2nd floor was the only one in the whole building to have a balcony with no tables and chairs. The only restaurant in the building is extremely slow for average at best food. We waited over an hour for a burger and salad with 3 other tables seated in the entire place and everyone was waiting for food. Our tv inside the room doesn't work and the ceiling under the AC vent is warped and when we tried to contact or speak to front desk or management they won't answer. We called atleast 5 times to both front desk and maintenance and never got a call answered or helped. Once we finally were able to speak with management they said they are "working out some kinks still" and that was the end of it. We are extremely disappointed in our experience with renaissance.

The hotel staff is very nice but there were no amenities at this hotel. My daughter and I stayed at this hotel on her first trip to Disneyworld for her birthday. We wanted to order room service but was told they did not have room service available due to damage to the kitchen. I wished they had told this to us before booking this hotel. Next, our toilet kept getting clogged and on the second time it happened at 1:15 am and I had to use the restroom in another room while our toilet was being fixed. We couldn't go to sleep after until 5:00 am and decided to not go to Magic Kingdom that day since we were exhausted. Additionally, we were told there was a refrigerator in our room but it was a very small cooler that couldn't hold our left over food so we threw food away. There was also no microwave in the rooms so we had to keep going downstairs to the lobby to heat food. This was an inconvenience and nothing about this experience was luxurious. The spa was not open so I couldn't get a massage. We did not enjoy the hotel and won't be back. It is not a 5 star resort.