Renaissance Reno Downtown Hotel & Spa

I had an amazing experience with Luke, the valet at the hotel! From the moment I arrived, he was incredibly welcoming, professional, and attentive. He handled my car with care, helped me with my bags, and made the whole check-in process feel smooth and stress free. He was so nice to my kids and even gave them a high five! ||Luke went above and beyond with his customer service friendly conversation, quick service, and a genuinely positive attitude. You can tell he takes pride in his job and truly cares about guests. My guy!

We celebrated our 5th wedding anniversary here. Very overpriced. Valet was great. They always had our car ready when we requested it. The room was run down and dated. The restaurant is okay food. The guy at the front desk that checked us in was rude. Seemed like he hated his job. The concierge was the only reason I'm giving it better than a 1. She had our room all set up and surprised us. Anytime we had questions or had issues she was ready to help any way possible. She is one of a kind.

Our first time and enjoyed our stay. Staff are welcoming and friendly. Upon check in Nico in the front desk happily granted our room modification request. She even asked if we needed extra water and stuff for the room. Valet people greeted us nicely. Our room also has the river view. Place is clean and pet friendly. There is also arcade in the first floor where you can play. Pool is covered but hot tub is open. Place is close to the auto museum and patagonia outlet which is walking distance. Will definitely come back

The valet guys are great! They always greet you with a smile and are willing to help. JAEDEN was especially helpful and sweet. He remembered little details about my day and followed up on them when he saw me next. He also left my car running in the morning to warm up for me. I appreciate the attention to little details. Keep up the great work!

Nice place. Friendly staff. NO COMPLIMENTARY BREAKFAST! Regardless of Bonvoy level. My Ambassador Elite (usually 75 to 100 nights/year at Marriott) gets me 1000 points at check-in. I was able to squeeze a $10 voucher for breakfast for my wife and I...thanks to the gracious employee. MARRIOTT...your properties continue to come up short...at least with regards to US properties. I recommend finding a Hilton to see what kind of rewards you'll get.

The rooms are definitely not what you see in the pictures…. I booked two rooms for my wife’s birthday and another couple and they were hideous, resembled more of a dungeon with stains and no furniture. The staff was very apologetic but still didn’t do anything to change it. We opted for a lower costing rooms without a refund because the suite was the worst I’ve seen. I have traveled all over the world and stayed in all kinds of hotels, motels and hostels and never seen something that was priced this high that resembled a model castle… definitely would not recommend and will not go back!

Love, love this hotel and location. It's Reno, so it's close to all of the casinos without being right in the heart of them. The lobby is beautiful and the rooms are too. Everything is nice, new or updated! The beds are so comfy. The views are great, I had a river, strip view. Also, I haven't had it yet, but I heard the food in the restaurant is really good!

This was our third stay at Renaissance. Each time has been wonderful! I would like to give a huge shout out to each of your valets. We were in and out multiple times during our visit. Each time we were greeted by one of your smiling valets, all offering whatever help we needed. So kudos to Abby, Jaeden, Jacob, Brad, Luke and Thomas. These are definitely the type of employees you want your guests to be greeted by! Thanks to the whole crew!! We will definitely return to your hotel!

Although my stay was just for an overnight, after a long day of travel this place was a nice retreat. My arrival was late and departure early but it was still a pleasant experience. As you walk into the lobby, there was a nice scent (not overpowering ) that greeted me as I walked in. The check in process was smooth and the clerk was helpful and thoroughly described all of the amenities. I even noticed the fire pits outside. The hotel was centrally located with a lot of things to check out in the nearby area. Only regret is that I didn't get a chance to check out the National Automobile Museum. More expensive than other hotels in the area, but the vibe checked out. The beds and bedding were very comfortable. One suggestion is that I would've expected some nicer amenities in the bathrooms. One small bar of soap and a tube of lotion. I don't know perhaps mouthwash and q tips. But that might be being picky. Either way, I would stay there again.

I enjoyed staying at this hotel, rooms were clean and comfortable. Unfortunately we could hear a lot of rummaging going on in the other connected room. The walls are very thin. Can hear every cough and sneeze. However, they are right by the water. There is waterfront dining, great night time bar restaurant downstairs in the lobby, great bike rentals, and also a lot of places to sit and charge your phone. They also have a breakfast cafe for coffee. Nearby everything from casinos to views. Will likely come back.

Nice downtown hotel that is non gaming, no smoking, and right on the river. Lot's of nice amenities like the spa and restaurant, as well as Bundox Bocce which provides a fun gaming area for the family and friends. Great option for anyone looking for a nicer downtown Reno stay away from the main drag on Virginia street.

Not good. Parking advertised at $18, I get charged $23. The rooms were all filthy and disgusting. The location is not the greatest. Why did I not stay at the Pepermill? I don't know. That was my mistake. For a mediocre high priced room you get a crap shoot.

Have not stayed in one of the rooms but love the hotel and its amenities. It's beautiful inside and located conveniently in the heart of downtown Reno. The Shore Room is a really good restaurant and The Refuge is my new favorite spa. The huge game/bar area is also great with bocci alleys and could easily fit any gathering. This hotel is a great asset for Reno and I'll be recommending to visitors.

Our room was ready around 11 am. It's a pet friendly hotel but it was nothing like the residence inn. It didn't have a pet smell and the furniture was in good condition. They have a 24 lounge area to get soft drinks and water plus snacks. During Monday thru Friday they have breakfast but I was there on Saturday. I noticed they were having a prom event downstairs with a bunch of teens. I was totally surprised the room was quiet and we slept well. The staff was nice Ng polite

Really nice hotel, I like the smell as you enter. The room was nice and clean. There's a fridge and complimentary coffee and tea. Though our room did not have a clock. Downstairs they have a mini cafe you can order hot beverages and some pastries or salad and snacks. There's also a lounge area you can order adult beverages and a nice restaurant connecting. There is also a bocce ball place right next to connecting the hotel. You can play and hang out. We enjoyed our visit here and would stay here again if in the area in the future.

The Renaissance Hotel is absolutely beautiful. The rooms, restaurant, public space is modern and super cute. We stayed here for a conference. The food was fabulous, and all the staff were super friendly. It's modern, it's clean, it's centrally located, it's easy to get to. I definitely recommend it and would stay here again.

Highly disappointed. For the most expensive room in Reno, you will not even get a bottle of water in your room,your room will be very small, it's the only property in Reno that you pay for parking ($18 per night), and you'll need to walk blocks to re-enter the property if you choose to explore downtown- it's in a not so great part of town, not to mention the most basic cable tv with very limited channel availability. Don't waste your money, check out other properties that don't price gouge you because of the brand name! You can also find better food for a better price elsewhere...$18 for a "smash burger" thats two pre-formed patties instead of hand formed. It's also so spicy it's inedible to those who can't tolerate spicy foods. They need to list the toppings better to indicate there are peppers or others spices. The only positive is the service but that in no way substitutes the negatives. As a local who has stayed in multiple local properties I can say this was the worst experience I've had in a while.

I have to say. The service was awful here. Asked for things to be brought to the room, they said they would bring, and never did. Then the front desk acted annoyed to help you Just a terrible experience. Do not recommend this hotel. Might as well get an air bnb

Gayle and I stayed overnight at the Renaissance Reno Downtown Hotel a few days ago after a presentation of Dear Evan Hansen at the Pioneer Center for the Performing Arts. These 2 properties are about a half block from each other and made for a convenient date night, which included dinner at the nearby Wild River Grill. Early on, we picked up a copy of the Reno News and Review which had a lead article titled "Things Ain't So Great When You're Downtown". Yes, parts of Downtown Reno are arguably somewhat scanky, which argues against the area as a regional destination. Yet, Gayle and I have done well picking and choosing here, and have had good experiences at Reno Aces games, the NV Museum of Art, the Pioneer Center, several area restaurants, and the Renaissance Hotel. There's also "The Row" Casinos (Circus Circus, Silver Legacy, and the El Dorado), but we're really not gambling people. Yet maybe we should pay more attention to their entertainment options. Gayle and I previously walked in the Renaissance Hotel back in April 2021, as the starting point for our most satisfying "Weird Reno" walking tour. COVID was still with us and like other venues, the Hotel felt like a ghost town in places. This time around, our stay was very pleasant within a now vibrant Hotel. Front desk staff were professional and efficient and our 8th Floor room was roomy, comfortable, and with a nice river view. We slept well and enjoyed just hanging out in the room before and after the show. On the "needs improvement" side, Wi-Fi was spotty at times and I think there was more to the shower head than I could figure out. We also slept until 7 AM the next morning, which was late for us. I'll blame that on our "late" night (the show ended at 10:15) and a very nice bed. Breakfast the next morning was at Pine State Biscuits (a 3 minute walk) and then it was time to back up and drive back to Genoa. We hope to do this again.

I absolutely love this property and its staff. Being a titanium elite, I have stayed at my fair share of Marriott properties and living in Reno, this is my go to in town. The rooms are spacious and modern, there are great restaurants and downtown is walking distance. This last week was my 25th wedding anniversary, so I book a room and let the staff know it's a special night. We open the door to find a bottle of champaign on the tabel and cheese and snacks in the fridge along with a wonderful note. What a great surprise! I absolutely love this property and so will you. Top to bottom, great property.

The GM Vicky and Edd the assistant manager are really terrible with their service and how they treat their employees. It's across from a low income housing unit can practically buy a hooker or crack across the street terrible or from the GM and location is terrible. The food beverages manager miles was really bad service as well

We stayed in Reno last winter for our trip to Tahoe. This was a really comfortable stay and our room was really nice since we had a suite but other than that, there's nothing special about this hotel. Excellent hotel staff though.

Didn't stay at the hotel so only making my review based on my experience from the café and lounge area while I met with some friends for an event. Caffe and lounge area are really nice and have a very nice atmosphere to have some drinks and catch up with friends or just sit back and relax. There is also a bar next to the café.

It's my first time in Reno, NV and I stayed at the Renaissance Reno Downtown Hotel and Spa. The rooms are nice and modern. Definitely my style. They have a cafe, restaurants and bundox bocce (never heard of this until now lol). It's super clean, very friendly staff, and it's right on the Truckee Riverwalk, close to other restaurants and entertainment. I would definitely recommend a friend to stay here.

Very nice hotel right next to one of the many bridges by the riverwalk. The neighborhood has a bit of homeless population around the hotel, so it's best not to venture out at night. The beds were very comfortable with a coffee maker, a small cooler, a small desk. The door lock utilize a keyless touch card to open the door. The lobby level had a very impressive lobby, it has a very large dining area and the obligatory coffee shop. There's a very nice outdoor patio area and a airy lounge. The lower level also is connected to a huge sports bar with six bocce ball lanes, pool tables, a ginormous bar.

Best hotel in Reno. Solid 3.5 stars. You know it's good cause they put the American Airlines pilots up here. Things I like: The elevators are quick and bicycles you can check out. The rooms are clean and come with a mini fridge, ice bucket, and a picture of a trout on the ceiling. There are vending machines with Pepsi's on each floor. There is aveda soap in the bathrooms. The main downsides: Hit or miss in if your room will get clean, and the walls are thin. I am sitting in the bed right now and just heard my neighbor cough. It sounded like she was in the room with me.

Loved everything about this low key, luxe hotel. Now I don't wanna stay anywhere else (when in the Tahoe/Reno area). A few thoughts/notables: -friendly, approachable staff -Deadshot coffee in the lobby is exceptional in taste, price, and uses locally sourced items -lots of open space to work or lounge in lobby/ground level -art is everywhere.. makes for a unique stay -rooms look architecturally thought through, and designs were impeccably crafted with an eye towards luxury and efficiency (said my carpenter-partner that works on multi-million dollar homes in the Bay Area) -late checkout at 12pm was perfect as their beds and sheets were exceptionally comfortable -valet and self-parking available at a fee BOTTOM LINE: A gem in Reno. My favorite lodging in the area. 1000x recommend.

My husband had business in Reno so we decided to get a hotel, and not knowing which hotels in the downtown Reno Eric area would be nice, we just decided to pick one after it was recommended by a friend that Renaissance was a pretty nice hotel. We were on the fourth floor with a beautiful view of the Truckee River, and while we didn't walk around downtown, should you want to walk around downtown Reno, it's a good location to do so. It's also located around many newer and delicious Restaurants and cafés. Our hotel room was clean and the bed was pretty comfy, it has a hip hipster vibe that is somewhat mid century modern meets industrial meets Truckee River vibe. The restaurant downstairs was really good, we had lunch there one day and there is a small coffee shop with lattes, tea, bagels, muffins, Egg McMuffin style breakfast sandwiches at affordable prices. Valet was quick and easy to retrieve our car, the reception desk was always very helpful and accommodating. If we ever have to stay in Reno again at a hotel we would probably pick the Renaissance.

Great hotel in a prime downtown spot. Beds and pillows were comfortable. Rooms were clean. Loved the fridge in the rooms and the Aveda toiletries were a nice touch. Only down fall is I wish the windows opened even if just a crack at least. I'd really like some fresh air while in my room. Overall it's a great place to rest your head and enjoy some time.

What a nice stay. The checkin was seamless and the decor is absolutely lovely. The R lounge was great and we just really appreciated the hospitality. I'll definitely stay here again!!

I love this hotel, it's clean and beds are so comfortable. It's right in downtown and around the casinos. The staff is always very friend and welcoming. A lot of activities to do in the hotel and around the hotel.

After staying at this hotel many times previously and enjoying every stay we thought this would be a good choice for our anniversary weekend. Wrong. Upon check-in, we weren't welcomed nor asked if we needed a parking pass while staying. We went to our room and noticed it wasn't what we reserved with a guaranteed 7th floor and above and a river view suite. Instead, we were given a suite on the 4th floor with half frosted windows and a view of the roof. Thinking a mistake was made we gathered our belongings and went downstairs to get the correct room. Instead we were told our room was taken because a basketball team was staying there. When telling the front desk what we reserved and it was guaranteed- per our reservation confirmation, he didn't do anything to try and make it right. They obviously didn't care if we stayed there or not. This establishment has gone downhill since the last time we've stayed there. All new faces.

This place is amazing! The staff is super helpful and friendly, the rooms are very nice, the hotel is extremely dog friendly, plus it's non-gaming and non-smoking! They also have great and affordable event spaces if you're looking for that as well.

Emily at the front desk was kind, welcoming, accommodating, and just wonderful! The lobby is very inviting and they have a good deal to offer with a Dark Shot Coffee, food, etc. The room, well that leaves a lot to be desired. The desk space and high top chair is not comfortable. The leather saddle like topper that rests the on the lounge chair is not comfortable. Wifi and TV channels very spotty. Bathroom space is tight ... I mean VERY tight. Fitness center is better equipped, but they were out of alcohol cleaning wipes and hand sanitizer completely out. Spending 2x the rate in Reno means the simple things should be taken care of. Marriott will keep my business, at 1/2 the price, at the Courtyard down the street.

Disclaimer: I stay in hotels about 75-100 nights a year and lean towards Marriott properties. I am a big fan of this Renaissance and will absolutely be back when in Reno. Positives drastically outweigh the negatives, but price point is definitely a consideration when booking here. Positives: 1) Extremely clean -- the lobby, common areas, elevator, rooms, etc. are all very clean and properly maintained 2) Great restaurants, bars, and activities right there. The bocce ball and game area (ping pong, shuffleboard, etc) is fantastic and the fire pits outside are a great touch. I didn't visit it on this trip, but they have a rooftop pool on the 4th floor too 3) Good proximity to downtown 4) EXTREMELY quick valet service. In 5 days, I didn't wait longer than 3 minutes to get my car. Simply amazing 5) Very nice and accommodating staff Considerations: 1) Definitely on the pricey side for Reno. I think based on how this compares with the other hotels in the area that is why this is only a 4/5 star review 2) Limited parking and valet ($17/day) is definitely your best and really only option 3) Decent but nothing special lounge for Bonvoy elites. Very small compared to other locations

Im giving this review a 2 start rating because it really has to do the The Shore the hotels main restaurant. I am a Marriott Bonvoy Platinum Elite Member. After checking in I came down to the hotel restaurant for dinner for one. I asked for an outdoor table and was told it would be 5-10 minutes and I said I'd wait in the bar. Maybe 6 yards from the entrance in full view of the staff. It has now been 39 minutes and I have watched the staff checking their phones, seating parties of one (like me) or two (about four times) that were walk ins, and they have not check on me even once. This is really out of character for most Marriott properties. After about 15 minutes I started a timer, just curious about how long they would infinite me. I am now 35 minutes in and have watched the staff chat with each other and not once checking the list where my name is in. I am now going to pay for my glass of wine and go buy my dinner elsewhere. The Shore in Reno has a serious staff training issue and I suspect a management issue. For the record the bartender (Morgan) was polite and attentive.

Absolutely love this hotel. We live down the highway a couple hours, in mammoth lakes, so getting out of the massive snow piles that surround our daily lives is always a treat. Despite its location being in "somewhat" of a "sketchy" area haha, Renaissance Reno Downtown is an amazing zone. The parking is heavily surveyed and security is top notch. I spent years staying at the GSR for both business and pleasure, and it is no where near as relaxing. Definitely not your location unless you don't mind trekking for gambling, I find it much more enjoyable (even as a smoker) to have a Resort that limits that behavior inside. The cocktail menu is fantastic, at either the lobby bar of the bocce ball bar, and the food is even better. Both bars have a fantastic staff, that go out of their way to make you feel welcome despite how understaffed they may be (just like every other business these days). Shoutout to Emily at the front desk for quickly remedying a "spooky" situation with a transient outside the hotel. Thank you, your prompt response involving security and having the individual removed from the premises immediately, is one of the reasons I feel so safe in such an urban environment. Given that we come from such a small town: we rarely have encounters of that sort, so feeling supported & protected by the staff is very assuring. One of the more enjoyable highlights of this particular Renaissance is it's proximity to the Reno Automobile Museum (apparently a top 10 in the US). Though I have yet to find the time to actually visit the museum, each trip throughout the year I look forward to seeing what car they have showcased in the lobby. This trip was a unique holiday surprise that makes you feel that much more in the spirit, with an educational background as well. Last and definitely not least is the service of an individual I would imagine being head waiter or host?, just given his very noticeable dedication to the services they provide. Each night and morning, Ben was prompt, helpful, and incredibly accommodating. It truly surprised me that someone could work so late into the evening with such a great attitude, then at breakfast the next day have the same demeanor and dedication to customer service. Thank you Ben for all of your help and generosity. It made our experience wonderful! We'll see you guys next time, thank you for the rejuvenating weekend!

Don't stay here! Booked a river view suite, after checking in got given a downgraded room, staff didn't care at all. 5-time repeat stay customers.

In a super sketching looking part of Reno but nicely by the river. Inside was clean and the rooms were nice. My door didn't shut all the way by Itself which was very weird. Self parking and valet but not sure either are super safe.

Prompt and friendly valet & hotel staff with each encounter during our recent stay Sept 2021. Pet friendly and walking distance to several restaurants. The Shore Room or Bundox Bocce located in the hotel are also great options as is room service! The lobby also offers barista made coffee and morning treats at darkshot coffee. The Renaissance Reno Downtown also offers a Full service spa, fitness center and outdoor pool

I love staying at this hotel. Ask for a room with a river view it's worth it... plus I love the sound of the river coming thru my window and watching the ducks and geese. This hotel doesn't have a Casino which is perfect as far as I'm concerned. However, Casino's are within an easy walking distance. Great for families with indoor Bocce ball, pool table, air hockey and games for kids. Staff is awesome. All around a nice place to stay.

Room was aesthetically pleasing. Floors are a mixture of tile and carpet. The room has seven outlets and seven USB ports so there are more than enough places to plug in your electronic devices. Built in desk is small and has an attached suitcase holder. Two small end tables beside the double bed have reading lights. There is a SmartFridge with temperature control. Single cup coffee maker. Room also includes a Bluetooth speaker, Andis iron, and Sunbeam hospitality blow dryer. Blow dryer has low/high setting and cooling button. Aveda products are included in the bathroom. Rosemary Mint shampoo, conditioner, and hand/body wash. There is also an Aveda refreshing cleaning bar in the shower and by the sink. Another bottle of Aveda Rosemary Mint body lotion is located on the sink. Kleenex professional naturals tissues and Cottonelle professional toilet paper. The only real complaint I have is that the towels feel like sandpaper. The room I was in didn't have a great view but there was a pretty awesome fish painting on the ceiling.

The best hotel in downtown Reno! We are a family traveling from California to visit the Rib Cook Off. I have little kids, I'm not in Reno to gamble, and we don't smoke. We LOVE this hotel and will definitely be back. Clean and modern, everything is onsite: one Mediterranean restaurant (the Shore - patio dining on the Truckee River) one American (Bundox Bocce - which also has indoor bocce the kids LOVED). Standard coffee cafe in the lobby like many good hotels - they make good coffee. There is a full spa which was very nice - took advantage of an infrared therapy similar to a sauna which was nice. The rooftop pool is quiet, clean and a good temp with easy access to bathrooms. We got food from the restaurant and took it up to the pool for dinner which was great. We chose Buford Bocce's food burger pizza and salad, generous portions and delicious reasonably priced food. They don't deliver food to the pool and no drinks is glass by the pool but that was fine for us. Not crowded even on Labor Day weekend. The staff went above and beyond for us on many occasions. This is now and forever my go to hotel in Reno!

We used a free night for our stay and they put us in one of the very few rooms that have a bad view. The hotel was not full at all (we were staying one night on a Thursday night) so it felt like they intentionally were penalizing us for using a free night certificate. Overall the hotel was nice and well located but they could work on the customer experience.

The Renaissance Reno is a Marriott property and it didn't disappoint. Located along the Truckee River, it is centralized to great restaurants and the downtown area. First impression is everything! The valet was at the driveway and was so pleasant and welcoming. Parking rates whether self-parking or valet is very reasonable. Walking into the lobby, the scent of the lobby was so refreshing. Not a typical hotel smell and the scent is unique to Renaissance. The check-in process was quick and staff very friendly. The rooms are modern and appear to be recently renovated. Dining at the hotel restaurant was a bit pricey and reservations are recommended since they are short staffed. Without a reservation, the wait time was 30 minutes during breakfast hours. Not all the restaurant staff was wearing their masks correctly. I would prefer that those working in food service, masks should be worn properly. This is the reason for 4 stars. This hotel is a very nice property that I would recommend.

Exceptionally Beautiful Hotel Hosting Social Functions SITREP Located in the heart of Downtown Reno, The Renaissance Reno Downtown Hotel ("Renaissance") was a perfect meet-up spot each day for events we later went off to enjoy in other parts of the city. THE SETUP From the coffee shop in the lobby to the bars located on both the main floor and in the subterranean level, there was always some place: * to enjoy a beverage - a drink from the bar, or a wonderful mocha from Lighthouse coffee https://www.yelp.com/biz_photos/renaissance-reno-downtown-hotel-reno?select=GXmju60gmCHljXU8bLFaxg&userid=3mNz5nQFTIBQm0oU5mBR0w * to enjoy a beautiful view from the balcony https://www.yelp.com/biz_photos/renaissance-reno-downtown-hotel-reno?select=VQbetlt_7cpyQicJt34xhw&userid=3mNz5nQFTIBQm0oU5mBR0w * admire the art on the walls; https://www.yelp.com/biz_photos/renaissance-reno-downtown-hotel-reno?select=1yME1G5KgbunRrtT0ltLhQ&userid=3mNz5nQFTIBQm0oU5mBR0w * oh! and on the doors https://www.yelp.com/biz_photos/renaissance-reno-downtown-hotel-reno?select=nI04UMVKY8AhfR4vSVt3zA&userid=3mNz5nQFTIBQm0oU5mBR0w and, * to gather with friends and enjoy some well-deserved "chill-time" https://www.yelp.com/biz_photos/renaissance-reno-downtown-hotel-reno?select=mNwi3H4YCVrkEmvh9xntkA&userid=3mNz5nQFTIBQm0oU5mBR0w SPECIAL SHOUTOUTS * The valets were a kick, and friendly, and always snapping to attention to take our car (and are exceedingly pleasant interaction with giraffes!). https://www.yelp.com/biz_photos/renaissance-reno-downtown-hotel-reno?select=ClWKQeTLuIJn1dAdEWPbng&userid=3mNz5nQFTIBQm0oU5mBR0w * Todd from Lighthouse Coffee was very informative on coffee-roasting and brewing processes https://www.yelp.com/biz_photos/renaissance-reno-downtown-hotel-reno?select=3E2ia0SnkQFouDE41PNgdA&userid=3mNz5nQFTIBQm0oU5mBR0w THE LOWDOWN We thank for the Renaissance for providing us with the conveniences to make our stay in Reno so much more pleasant.

We paid a lot of money for a tiny, uncomfortable room. To make matters worse, the bathroom was not well cleaned with a dirty shower door and floor.

Overall this hotel is nice and within walking distance from downtown. Older hotel but maintained well. Usual comforts of a Renaissance. Great coffee shop in the morning with delicious and affordable burritos. Right in the River and full restaurant and bar available

I debated between 3-4 stars and settled on four. I think I really like this property. I really like the upgraded look of the property. I came here frequently when it was the Sienna for conferences, dinner, events, and drinks. This is an improvement over the Sienna with had gotten a bit run-down. It seems to be aiming itself for a younger demographic with the tech friendly areas, free wi-fi throughout the property, the Bocce Courts, areas for hanging out, and the expanded balcony. It is a non-smoking, non-gaming, pet friendly property so that also adds to the rating in my book. With the upgrades, it feels cleaner and more open than the former iterations. I attended a catered breakfast in the ball-room/convention area earlier this year and I was impressed with the quality of food and the efficiency and friendliness of service. The space was very nice and very comfortable for the event. I have not stayed here as I am a Reno resident, but would consider recommending it for out of town guests. The proximity to downtown and the location right on the river are definite plusses.

Everyone at the hotel was very polite, helpful and accommodating even with unusual request. My biggest complaint, and this is huge in my book, I had my grandchildren in an adjoining room so they were in my room frequently and on the very first day I noticed that my window was broken. It opened all the way with no bracket that is usually there to keep it open just a few inches. They did fix it immediately but in my opinion that should not have even been that way. Rooms should be inspected to make sure everything is in proper working order especially if they are a safety concern.

Awsome hotel. Excellent staff, great restaurant and the most comfortable bed I've ever slept in. First hotel I've stayed in that had such a great shower head and water pressure. Can't say enough about this property, highly recommend.

This is a wonderful hotel on the Truckee Riverwalk in downtown Reno that we took in at the spur of the moment during the pandemic. Although we were a little skeptical about staying at a hotel in the heart of the city the Renaissance was extremely clean and we felt at ease from the moment we walked in the door until we left. They didn't charge us for parking, they upgraded us to a corner suite overlooking the river, offered us free soft drinks and chips. We even had a great breakfast comped. Our servers (Sierra and Kaitlyn) at the restaurant were awesome as well. Hopefully we'll have an excuse to visit Reno in the future. If so, we'll be back.

Overall, it's a nice hotel in a good location. Little on the high side, but not obnoxiously priced. Rooms are nicely redone and modern. Pool was really cold...in August! Had 2 big issues however. #1 - our room was not ready until after 4 pm...a full hour later than what they told me when I arrived at 2:15p. #2 - Parking. So its $17/night, whether you valet or self park. I chose self park and was given a receipt to hang visible from my rearview mirror. No problem...until I arrive at my car in the AM to find a big WARNING sticker on my driver side window (see images). Not only did I pay for the spot, but now I am faced with an sticker that is impossible to remove! Not the best send off and definately not cool because I paid for the parking and had my receipt showing. Just crappy.

The staff is definitely 5-star level but the hotel itself is a hand-wringing 3 at best. The "well played" hotel pictures, crappy ventilation, unlockable bathroom door shortcomings were all forgotten when I interacted with crinkled eyed staff who obviously love what they do. That's truly rare. My 7-year old son dropped a bio-IED after a chili dog, invoking an immediate gagging evacuation of our room, thankfully short of the entire 5th floor. Awkwardly, the rubbernecking onlookers and a priest (thank you room 514) all reached for furniture when the hotel engineer explained the design of the ventilation system. Which basically doesnt work, in any capacity, in my view. Austin the Front Desk attendant, moved us to another room, without peeling paint, using a team of presidential secrete service whiteness protection level staff. His administrative gymnastics is commendable. Bravo! Amara, who helped me find the socks that Austin knocked off the night before, has a steel trap memory and a super human ability to anticipate guest needs. Its kinda amazing to watch, in all honesty. If you're looking for customer service, this is the place to be.

I agree with that 3.5 star rating. This is a non gaming Marriott hotel located across the river from the casinos, but a quick walk. The hotel is nice, clean and non-smoking. I was in the worst room in the hotel: small and by the elevator, which resulted in some noise. The bed was comfy, there was a nice big tv and the bathroom was fine, but I'm imagining the other rooms are a bit more private and nice. The pool area was nice, I wouldn't say lavish, but gets the job done and the gym was decent. The lobby is beautiful, with local art for sale on the walls. A great coffee shop in the lobby, along with a restaurant and a huge dog friendly bar/bocce/arcade bar. Overall, a solid stay. I would have loved a free water bottle or if they had water fill stations available, which I think is becoming standard practice, but alas, nothing. Depending on price, I'd stay again.

Well it was my wedding Reception and I had a pretty bad experience the first thing was the Air condition which is just one of the basic requirements in a event and it was horrible almost no airflow in the venue people and even the staff serving us food and drinks were complaining, also the food we're picking up way too early without asking the guests permission the bar tender was good with the service. Had asked for a 1 hour extension which we had discussed with the manager for which we were ready to pay for but on the day of the event they denied it All over our experience was bad . Won't recommend it for a wedding reception !

First off, the staff is great. That's why I gave it two stars instead on one. But, The shower was terrible. Just a horrible design. There is almost noway to get into the shower without getting sprayed with cold water. The bathroom floor and the shower fittings were dirty. There was no way you cold turn on the bathroom sink water without getting sprayed or splashed with water. The restaurant dinner service was terrible, but the food was ok. This place is so over-rated.