Renaissance Santo Domingo Jaragua Hotel & Casino

Im a Marriott titanium member who gets free breakfast worldwide. This hotel charged me $60 for breakfast. The service was horrible slow and bad. I asked for a refund and they ignored me for months. Marriott was not able to resolve. They stole money from my card without criminals. Would not trust this hotel with your credit card information. They can randomly steal from you as they did me. Avoid at all costs.

I had a very positive experience at the pool bar area. Carlito Cocino, Esnil, Joaquin, and Castro made my experience very pleasurable. I was having a had day and they provided me with excellent service to cheer me up. They always have a great and positive energy, smiling, and ambience whenever I am here. They deserve to be recognized for the outstanding job they did for me, and often when I am here. They are a positive representation for the hotel brand.

I have been going to the Jaragua Hotel for some time now to take tennis lessons and practice with the teacher Rodolfo (Lolo), and I have really enjoyed them, as well as learning from the maestro's experience, in addition to his good manners and discipline. Besides the good atmosphere, treatment, and the excellent facilities at the hotel, I highly recommend it...

Roxana is the beat! Room looked great and was very comfortable... nice view of the Malecón too. Thanks for your hard work!

I’m one of those guys who usually spends 2 to 3 weeks on a hotel recurrently so I can get opportunity to experience all up's and down's in the place, this hotel for me is in a really good location, service in general its ok, nice and spacious rooms, they have a lounge and service there is really nice including meal options and snacks after 6pm quite ok, (although no free alcohol drinks,) food and room service are quite good as well in terms of size and taste, Gym equipment and the swimming pool are also good, on the first floor towards the pool there its area with an artificial waterfall which is a relaxed spot to drink a good coffee or beer. The downside it’s the breakfast service… eventhough is buffet style service is slow, they are not well coordinated as they assign tables which has been already assign to other guests, it happened to me at least 3 or 4 times, they do not prioritize to clean tables that were used, they miss quite often to have coffee or cups to go, and if you ask for a box to take sort of lunch to go... I felt almost threatened as I was told I can only take “cold” meal options… what sort of rule is that? if you have already pay for the breakfast... anyhow hope they can improve this; also in my personal experience with other hotels the more they see you around, the better they treat you, and here seems the other way around. Another downside it’s also the noise insulation on the rooms, you can hear more than need it… if you have good quiet neighbors not an issue, but if not, you won’t be available to get good sleep specially if someone returns at 2 or 3am from party speaking out loud; Other not very good situation, is that even thought this hotel is in front of the sea, to cross the street its quite dangerous its a fast road (cars and motorcycles), I know this is not under control of the hotel but you should be careful on this.

I'm part of the tennis club, and my experience with Rodolfo Gomez has been great. His knowledge and teaching capabilities are outstanding. Rodolfo is driving my decision to continue playing there, despite the poor court conditions and the lack of organization to schedule court availability.

The Renaissance Jaragua feels like my home away from home. I'm so comfortable at this location, I wouldn't consider staying anywhere else. Roxanna took wonderful care of my room and left it spotless every day! Can't wait to return again soon.

We had mixed experiences here. In 2023, when we arrived, the man at the front desk immediately upgraded me without asking because I have Marriott Gold Elite status. We were given an Executive Suite on a high floor at no charge, and he thanks me for my loyalty. This time, in May 2025, was a different story. The front desk thanked me for my loyalty and have me my key. I asked if there were any upgrades available since I am still Gold Elite, and he said no. He said, "We have a group coming in tomorrow, and because you check out tomorrow, we need those rooms ready for them." What kind of service is that?! I checked the website for availability, and they had several available rooms for that one night that he could have upgraded me to. So I chatted with customer service in the Marriott app, and they told me that they had no availability, but they would happily upgrade me next time if they could. Apparently, the hotel decides if they want to make rooms available for upgrade, and, if they don't want to, they simply tell Elite members that there is no availability and let those rooms sit empty overnight. I attached the conversation screenshots here so that you can see them. The room was okay, but nothing special. Just a normal room with a king bed and one small carton of water. The hallways are carpeted, making it really hard to pull your roller bags through them. The carpet also needs to be stretched because it is really wrinkled. The view in one side of the hotel is just the roof of the casino. The other side is the pool area, so that's nice. The 24-hour gym is nice. Breakfast is really good, but not for the price they charge. We had it in 2023 but didn't pay for it in 2025. The pool is really nice for wading and relaxing, but not deep enough for swimming. Overall, we enjoyed our stay, but we wouldn't recommend it if you're a Marriott Elite and go l hope to get upgraded. Spend the same amount of money for an independent hotel or a nice Airbnb instead of taking a chance with the selective customer service here. I'm guessing they just cater more to businesses and groups that come to use their conference facilities and care less about the individuals. Oh yeah, at the end of my conversation with them in the app, they had the audacity to say, "We are at your service." Ha!