Renaissance Santo Domingo Jaragua Hotel & Casino

The reception was great, they made sure we were comfortable. Escorted us to our rooms. The rooms were immaculate, everything was perfect. The cleaning person, Mrs. Roxanna, cleaned everything the bathrooms were cleaned and sanitized. She was very polite and professional, and did her job, in my opinion, great. They way the staff behaved and inquired as to our wellbeing was great. I would recommend this hotel family and friends. They made the trip more enjoyable.

This is a great hotel and the food was amazing. Chef Junior was a wonderful chef. We highly recommend him and the restaurant staff. The rooms were clean. Good heat and air conditioning. The staff were helpful. The only complaint is the elevator. You have to touch your room key to a reader in the elevator to stop at your floor and the card readers do not work easily. We would stay here in the future.

I’m very impressed with how courteous and respectful the staff is. Everyone here seems to genuinely care for the guests. There is room for some improvement. The room we got was supposed to be 1 queen or king and we ended up getting a 2 full size bedroom. The shower does kinda drip out on floor a bit. All in all it’s been a good stay so far.

Love the Jaragua. I've been here before but this time it was better. I got an early check in and late checkout. The staff is amazing. Rooms are clean and spacious. I hope to return when I go back to Santo Domingo. Food was great as usual though some can be expensive others are cheap.

Absolutely stunning hotel! Came with my parents. As a Titanium member, I had access to the lounge, which was a fantastic experience—plenty of Vegan and Jain-friendly food options, especially at breakfast. It was so cool to see plantains served in the morning! The views from the hotel were breathtaking, and the staff was incredibly friendly and accommodating. Even the poolside area was gorgeous, offering a perfect spot to relax, and being just minutes from the beach was a huge plus. Everything about this stay was wonderful—we would definitely go back again!

Our stay was great, thanks to the amazing staff who made us feel right at home. Joaquin, Pablo, and Christian at the Sol Bar were not only great at what they do but also genuinely kind and fun to chat with. Chef Carlito’s food was excellent—every meal was fresh and full of flavor. The hospitality throughout our stay was top-notch, and we really appreciated the welcoming atmosphere. If you’re in the area, we highly recommend staying here.

Great rooms with everything you expect from one of the best hotels in SantoDomingo. Reception staff very polite and do their best to assit guests. We asked for late check out and we got it right away. BIG THANK YOU!|Casino on site was a lot of fun but drinks water down.

We had mixed experiences here. In 2023, when we arrived, the man at the front desk immediately upgraded me without asking because I have Marriott Gold Elite status. We were given an Executive Suite on a high floor at no charge, and he thanks me for my loyalty. This time, in May 2025, was a different story. The front desk thanked me for my loyalty and have me my key. I asked if there were any upgrades available since I am still Gold Elite, and he said no. He said, "We have a group coming in tomorrow, and because you check out tomorrow, we need those rooms ready for them." What kind of service is that?! I checked the website for availability, and they had several available rooms for that one night that he could have upgraded me to. So I chatted with customer service in the Marriott app, and they told me that they had no availability, but they would happily upgrade me next time if they could. Apparently, the hotel decides if they want to make rooms available for upgrade, and, if they don't want to, they simply tell Elite members that there is no availability and let those rooms sit empty overnight. I attached the conversation screenshots here so that you can see them. The room was okay, but nothing special. Just a normal room with a king bed and one small carton of water. The hallways are carpeted, making it really hard to pull your roller bags through them. The carpet also needs to be stretched because it is really wrinkled. The view in one side of the hotel is just the roof of the casino. The other side is the pool area, so that's nice. The 24-hour gym is nice. Breakfast is really good, but not for the price they charge. We had it in 2023 but didn't pay for it in 2025. The pool is really nice for wading and relaxing, but not deep enough for swimming. Overall, we enjoyed our stay, but we wouldn't recommend it if you're a Marriott Elite and go l hope to get upgraded. Spend the same amount of money for an independent hotel or a nice Airbnb instead of taking a chance with the selective customer service here. I'm guessing they just cater more to businesses and groups that come to use their conference facilities and care less about the individuals. Oh yeah, at the end of my conversation with them in the app, they had the audacity to say, "We are at your service." Ha!