Yvette K.
Yelp
This is the last time I eat at Renaud's. We ordered using the fancy online system. We were quite excited to be able to customize ourselves and pay our tabs separately. It seemed like a great system...but it never went to the kitchen.
When I asked a staff person about our order he said, "Oh, it doesn't work." Yet there is a sticker, right on the table, with a QR code, telling you to order. "You have to go inside and tell the cashier."
I stood in line (the place was understaffed on a Tuesday at 1-2 PM, prime lunch hour), and asked about our order and was told again, "It doesn't work." The cashier was unapologetic and made no effort to make me feel better about the generous wait time we had allowed for the small understaffed location.
I had to pull up the order on my phone for her so she could enter it. I did tell her all the things we had requested, but our modifications (plain baguette, not garlic bread, iced chai not hot) did not all make it into the order.
Having arrived at 1PM, asked at 1:40 about the order, waiting in line, and then waiting ANOTHER 30 minutes, our salad, sandwich, and two drinks arrived by 2:30.
One drink was hot instead of iced and it was all delivered to us one bit at a time, not altogether as a meal, even though the cashier had to re-enter it all as a whole order.
I had a salad, and while the greens were fresh, the chicken was very dry. Overall, the food was just meh-not worth the money and definitely not worth the wait.
Perhaps their pastries are good, but I can't recommend the lunch items, service, or systems they have in place for taking care of their customers.