charbelassaff
Google
I do not recommend this hotel at all.||When we arrived, the lady at the reception was not welcoming at all. She was very rude, unhelpful, and had such an attitude. We ordered two rooms. The first room's A/C did not work, and there were two ventilators. Clearly, she knew the A/C was not working but did not warn us about it; that's why she provided the ventilators. When we discovered this and informed her, she did not act surprised and acknowledged the issue but offered no solution.||The second room had only one A/C in the living room, with none in the bedrooms, making it very hot and unlivable. When we reported this problem, she did not care and offered no solutions. We requested at least a ventilator for the other room, but she said there were no more available. She raised her voice, being rude and unhelpful.||The rooms also lacked toilet paper, plates, or cups. She said we should get them ourselves. When we asked for a refund to go to another hotel, she did not care and responded "yeah okay" with an attitude. We requested her to wait 10 minutes for us to check for other rooms availabilities in another hotel, but while we were searching, we received an email that our reservation had been cancelled. She left us with no reservations, and we could have ended up on the streets with our luggage and nowhere to go if we didn't find miraculously a hotel nearby. When we told her about this she said "Oh it's a mistake". ||The rooms are also very old, the furniture and maintenance of the hotel is weak.||I do not recommend anyone to book this hotel. The staff's attitude is horrible, rude, and unhelpful. Don't make the same mistake; you will regret it. Instead of exploring Warsaw and having a good time, we are now searching for another room in a respectful residence. Shame on St. Andrew's Residence Palace!