Residence Inn Boston Back Bay/Fenway

This hotel was wonderful - especially if planning to see a Red Sox game. Great location, 6 minute walk to the T (train into the city), less than 5 minute walk to Fenway and Time Out Market (awesome food market for finer dining - but market vibes). Also, if bringing kids there was a playground 5 minutes away. The free breakfast was good - lots of options including eggs, meat and waffles. The rooftop bar with views of Fenway was a great perk, and the pool was warm and perfect for kids. Hotel staff was friendly. Loved having a bedroom separate from other space in room (i.e. living/kitchen) and would definitely stay again if in the area. Perfect for families.

We had a number of good stays at this property over the past few years. Great location. The rooms are nice, the cleanliness and state of repair is “OK.” It is very expensive. The stay experience is adversely impacted by reception and front desk interactions which are often somewhat poor, in my experience, and this is not the most welcoming or friendly property. As a result, the overall value is somewhat questionable. Just my opinion here, and for what it’s worth, I have over 600 stays with Marriott.

I stayed here in January with my family. We had an amazing stay from start to finish. We were greeted by the valet, who was kind and courteous. The guest agent who checked us in was so welcoming and friendly. He chatted with us and helped with dinner recommendations. ||The rooms were spotless and comfortable! We were traveling with our toddler so I’m usually really picky about the cleanliness of the room but I have zero complaints. ||All the staff we encountered - valet, front desk agents, breakfast attendants, housekeeping, etc. were all wonderful. ||This will definitely be my new preferred hotel next time we’re in the city.

Great location, a block away from Fenway and easily accessible to restaurants and other parts of Boston. |Rooms are well appointed and surprisingly spacious considering its central city location. It has a great roof top bar, laundry facilities (did not use though) and breakfast service. The staff was quite accommodating with early check in and was easy to work with prior to my arrival. It would have been a 5-star worthy stay except for shocking $70 parking fee. Coming from NYC I understand city prices but $70 is above market price, IMO. Otherwise a great place yo stay in Boston. Just don’t bring your car!

This is a comfortably convenient hotel about one to two blocks from Fenway Park. The staff was the 👍👍👍 BEST 👍👍👍 all around from housekeeping to valet. Checkin was very welcoming and efficient. ||The rooftop bar 👍 on the 8th floor offered beer, wine and hard liquors and had open air seating with heaters as well as enclosed seating and was a great place for a drink with lots of TVs for watching sports. The indoor pool (no hot tub👎) and gym is also located on the same top floor. Pool was clean. ||The beds were very comfortable 👍 in a spacious room with kitchenette. Shower no bathtub 👎. The room was clean but had limited toiletries 👎 and offered only shampoo and conditioner. Breakfast was very good with healthy choices 👍 like egg whites and chicken sausage, fruits. ||Our room on the 6th floor had a view of Fenway which really was an angled limited view of the outside park wall. You could see people walking on the ramps. It’s not like you can see inside the park. I personally would not pay extra for this upgraded room.

The location of the hotel cannot be beat. Unfortunately our room had a few faults. The AC unit was extremely loud. The motor on the fridge was also very noisy. It made sleep a bit difficult. Our unit faces the loading bay of the healthcare center next door. So each morning, we are awakened by the early shift’s arrival. The free breakfast was good for the first couple days. But the lack of variety after one week was a bit disappointing. There is a Star Market and a Target not too far away from the hotel.

Good hotel overall however the pool is not great due to being the size of a living room carpet 4 foot x4 foot x4 foot deep. The room we stayed in was clean and in good condition. Closest hotel to fenway park. One huge con is pool and the fact its $70 a night for valet parking and no free parking alternative.

Room was good enough. Bed and pillows were very comfortable. A bunch of little things not great about the room like only one remote for 2 tvs or the bathroom knobs all messed up and some other little things BUT>...... I loved the breakfast buffet, especially the oatmeal bar. I loved the balcony where you can see the scoreboard from Fenway. I loved being able to walk to fenway, practically across the street - really inspiring for the upcoming hotel at CitiField. I would consider it a necessary place to stay if you're doing a Fenway vacation. Staff weren't that helpful - very Boston.

From a smooth check-in to check-out everything went well. Rooms are large. A small kitchenette with a full fridge, microwave, 2-burner stove top to a dishwasher add to the convenience. The room was handicap accessible with a shower instead of a step-in tub. Alejandro Gonzalez made check-in very smooth. Kudos to him. I had no issues during the stay. The Inn is steps away from Fenway Park and other nearby attractions.

We were spending a day and a half in Boston to see a baseball game at Fenway among a couple of other places and liked the location of this hotel. If you are going to Fenway, this is a perfect place to stay. Only a block walk to the famous stadium. It was also only a short walk to one of two green line train stations so that was another perk, especially because it rained a lot during our stay. Parking was easy as its only valet. We dropped our car off when we got there and didn't retrieve it until we left. It was $68/night. The app says up to 25 min to retrieve the car but ours was ready in about 5 minutes. The rooms were spacious and clean. The hotel looked fairly new with carpet and paint so that was nice. Bed and pillows were comfy and the room stayed nice and dark. I slept the best here. Showers had super hot water. Could have used a bit more pressure but it was good. Kitchenette and full sized fridge if you want to do some of your own meals. Breakfast was good. I like when they have real oatmeal (not instant) and they had so many toppings. Staff was on top of cleaning tables and making sure food was resupplied. Great experience. Great stay!

Great location, spacious and clean suites, comfortable bed. I was given a quiet room as I requested and it was SUPER quiet, even though the hotel was completely booked. The rooftop terrace and bar are lovely, although I wish it stayed open later. Staff were very nice but it was unfortunately that they seemed very short-staffed when the place was so busy. I would stay here again.

I went here specifically for the rooftop bar (did not stay at this hotel). I loved that they allow their bar to be open to the public. This roof is sooo cute and if you pick a night that there's a concert at Fenway, you can hear it really well! I went on a night that Noah kahan was playing and it was so cool to listen from the roof (you can see the outside of the stadium but this roof is not tall enough to see the inside). I got two drinks when I was here and both were great! I got a Passionfruit marg and a rosè. The bartender was very nice also. Great experience overall and I'm surprised this spot isn't more popular!

The bed was comfortable the room was clean and the staff are really friendly. I was not a fan of the interior decorating but you can see how it looks ahead of time so just know that it feels aggressively corporate - if you're fine with this you may love it here. The front desk staff is great, they gave me a flyer with some of the best restaurants in the area and were generally super helpful and sweet. The room itself was fine, I am not a fan of the decor, it feels very cold and corporate, not warm or comfortable. The tv in my room jutted out into the center of the room on a weird swivel and overall the rooms design did not feel that well though through. It was fine for a few days. The rooftop bar is really cool and the bartender who worked up there is AMAZIIINGGG I wish I remember her name. She is the best!! One of my big things is AC - and it works great here. Sometimes hotels will cap how low you can turn it so I always test it down to 65 to see if it'll let me and it did and it kicked in IMMEDIATELY and it got FREEZING in there. I was in love. I did not leave it at 65 lol but if you are particular about ac this place will let you get as cold as you want. Overall I prefer boutique hotels with a bit more creativity/homeliness with their decor but if you're in town for work like I was or just generally don't care that much about the decor then this is a great place to stay. Easy to access, comfortable, and the staff is great. Would recommend.

Stayed here Sunday-Monday for a concert up the street as we live out of state. The hotel was nice, clean, and staff friendly. The only complaints that I may have.. . We were coming from out of state and chose to travel by train. Unfortunately , their website didn't indicate which would be the best to take to reach the location ( that being said, I would say green line, Fenway stop). The initial reason we booked this hotel was because my daughter loves to swim. On the website, it indicated an in-door pool. A few days before our trip , we got an email stating that the pool was closed-- so disappointed, we didn't pack a bathing suit....only to find out the pool was re-open. They did warn us that there would be construction next tour, which I appreciated. Despite some of the hiccups, I would certainly book again As the location is close to fenway/entertainment/ medical district

Steps from places to eat or get coffee and Fenway Park, we enjoyed our stay while in town 2 nights. Everyone we interacted with was personable and professional, not really an expectation. Phillipe checked us in and made us feel welcomed and recommended the rooftop bar for a quick nightcap with views where we met Nye who served up drinks and conversation. We spent an afternoon on the rooftop between engagements, you can see half of Boston. The rooms are large and plenty of light.

Located right by Fenway Park and a short drive to the Longwood Medical & Academic Area, this hotel served its purpose for our work group with its convenient location for a short business trip. Check in was fast, room on the 7th floor was spacious and comfortable. Room included a full-size refrigerator, a kitchenette, and a microwave. There was an indoor pool on the 8th floor, which I didn't have time to use. There was also a beautiful indoor & outdoor rooftop lounge on the 8th floor. I intended to grab a glass of wine at the lounge around 5:30 PM and there was a group of guests sitting there without any staff. I overheard the bartender had called in and that the hotel was going to send someone else up to service guests in an hour. I didn't have time so went downstairs. If I have business at Longwood again, I'd consider staying here again.

Clean, friendly staff, great location, good breakfast. rooftop bar is nice as well. Would definitely stay here again.

Our stay was terrible here! We went for a concert and chose the area due to its proximity to the Fenway Park and food, such as Yard House. There was no communication between front desk and valet - we were told to park the car and they would take care of the rest - we got in and then was told my valet they were full, as they can only take 40 cars and then we had to go back out and find different parking - inconvenient and disorganized. Our first night was fine, but definitely not a city view, as we were looking into the parking garage. Our second night.... We got back from the concert and realized upon getting to our room that our key was not working. The guy gave us a hard time about the reservation not under my husband's name, gave us a new key - that also didn't work! He acted as if I was incompetent and ignorantly unable to open our door. He came up with us and it didn't work for him. He had to use his key fop. I expressed the inconvenience as we wanted to spend time with our friends on the terrace that night, but was unable to due to our key issues - he could not have cared less. In the morning we notified the front desk of the issue again and then let us know they would have this fixed - it was not. It was infuriating and we were again treated as incompetent (asked with annoyed tones if we were using the key right, over exaggerated signs of annoyance) and were receiving defensive responses to our displeasure of the situation - we were treated extremely poorly and to say I was infuriated.....not enough. Please note we were not the only ones experiencing these issues, as I heard several people (while stuck in the lobby) express their displeasures regarding their key issues. Our friends that went with us experienced varying degrees of this. We will not be going there again! There are plenty of much nicer hotels in the area.

Coming back to Boston, I decided to change thing up and try the Residence Inn Boston Back Bay/ Fenway. This hotel is not even a 5 minute walk from Fenway Park. The location is prime - I imagine during baseball seasons, it is hard to get a room here. There are a bunch of great restaurants and a Target very close by. They have have an easy to use app which both reminds and allows for online check-in, making my arrival quick and seamless (this was very pleasant after my two hour plane delay). After arriving, I got a complimentary bottle of water. I got to my floor, and it was the Boston Red Sox floor - I happened to unintentionally be wearing a Yankees shirt. But it was nice seeing the hallway decorated in memorabilia. I stayed in a studio king suite - this came with a full kitchen including, microwave, fridge, stove and dishwasher. This was convenient to prepare food to bring to work with me the next day as well as saving leftovers from dinner. The rooms had smart tv's where you could log into your netflix or Hulu account. This was a nice added perk. There is complimentary breakfast in the morning (the hours change from weekday to weekend) and there is free WiFi which was incredibly easy to connect to. Also, it should be noted since most of my travel is for work and I have a ton of electronics that need charging. There were so many outlets in this room! As well as a desk to do my work on. It made life very convenient especially since I was trapped there in the snow storm. The bed and pillows were very comfortable. Everything in the room was very modern. the only downside was the hair dryer was very small so if you happen to have long hair, I would suggest bringing your own with you. There is a rooftop bar - which was a hot spot during the snow storm. I would like to come back when the patio is open during nicer weather. There is a great view of Fenway Park. They also have a full laundry room where if you are there and need to do laundry you can stop in there do some laundry and grab a drink or hit the gym. I did get to stop in the gym and it is decently sized, there was a stationary bike, some ellipticals, treadmills and free weights. I will definitely be back to stay here.

We stayed on a Wednesday night for a Red Sox game. The staff were all very friendly and helpful. Valet was attentive to help us with our vehicle while we waited to check in and they were still very attentive during a busy checkout to get us our vehicle. The hotel is clean and well maintained. We stayed in a one bedroom king suite which worked out perfect because we were traveling with one of our teenagers. We all had enough space and privacy. The view is incredible - though only if you appreciate being able to see parts of the outside of Fenway. Since we love Fenway, this view is a winner in our book. The free breakfast has plenty of offerings including Starbucks coffee. I enjoyed my coffee on the 8th floor balcony where I was able to enjoy the view in peace outdoors. We will definitely add this to our top hotels in Boston.

Wonderful hotel - approx. 3 years old. Location is perfect for a Fenway event which is about a 1/4 mile walk up the road and multiple Public transportation options are just as close. You have numerous restaurants near-by and a Target across the street where you can pick up some groceries as well as liquor and wine. Residence Inn brand includes free internet, hot breakfast and full kitchen including full size fridge, microwave, dish washer. We had the studio which has a stand-up shower (no tub - FYI). The entire hotel was perfectly cleaned and the air conditioner was perfect both in lobby, hallway and rooms which was lovely being the outdoor temp was 90F when were visiting. I checked in via the Mobile app and greatly appreciated the early check-in they were able to accommodate. Staff was very friendly and helpful throughout the stay. As noted above, stay includes hot breakfast which has healthy options such as fresh fruit, yogurt options, waffles, Iced Coffee, Juice, Soda and Starbucks coffee. They have a beautiful rooftop terrace with complimentary appetizers Mon-Wed evening (check times with front desk) and Fruit infused water. Drinks are on the pricier side at 2 for $25. There is a small pool on the 8th floor as well with a fitness center. Given the location you can expect that the hotel is on the pricier side but we saved up some Marriott points and was able to make this an affordable trip. The parking is approx. $45 Valet which is going rate for the area or Boston. Near-by lots charge $55 bucks just to park for Fenway events. Only one concern that we encountered. When we checked out we were going to call a Taxi but was told by front desk staff that they had a driver available that was "cheaper than a taxi." We paid $27 from Airport to hotel with some traffic on arrival but the "cheaper" option was $35 with no traffic at all on a Sunday morning. Call your own Taxi or Uber as hotel recommendations not necessarily cheaper. You could also use the subway which is even cheaper but a pain with luggage.

Worst Marriott Ever!!!!! They cancelled our reservation 30 minutes before we arrived at the hotel. We flew from California and found out when we tired to check in that they had cancelled our reservation. Julio Gomes (Guest Service Supervisor) told me they had to "relocate" us because he needed the room. He said, since they sold out of all their other rooms they were going to have to move us to another hotel because we booked through a third party (Tickets At Work). I reserved and PAID for this room more than a month before. They took my money and held onto it for more than a month, then cancelled my reservations the afternoon we were to arrive. Left us with no where to stay. They did not even know what hotel they "relocated " us too. They finally found us a room way across town, which was over $950 for one night. I asked him again how he could sell our room that I already paid for he replied "that's what we do, if we need the rooms". The only reason they would have needed the room is if they were going to sell it for more money that night. We also left several voicemails for Vincent Sassone (The General Manager), who could not even be bothered with calling us back. Left there so frustrated and angry. I starting looking for a new hotel myself. Ended up getting a room at The Verb, closer to Fenway and Staff was so very nice, beds were comfortable and didn't cost as much as Marriott did. DO NOT STAY AT THIS MARRIOTT HOTEL. They are horrible at their jobs and should not even be under the Marriott name. I still am very confused how any successful business model thinks it's okay to accept my reservation and money and just cancel my reservation literally minutes before I check in. Then your staff tells me its because I booked through a third party. If you are not going to honor the third party reservation then cut ties with those companies. Some people may not have a extra $600 to book somewhere else while they wait for the funds to be placed back on their credit card. Might want to evaluate your staff and their practices at this hotel as well.

To say that the way this hotel is managing Covid requirements is abysmal would be an enormous understatement. We stayed at this hotel for 2.5 weeks and not one day went by when we didn't see people mask-less in the lobby, elevators, gym and other common areas. When I called to report a particularly egregious "guest" who was in the gym and taking the elevator mask-less for the SECOND night in a row, I had to call multiple times to get ahold of someone, when someone finally answered they put me on hold, and when they discovered that the "guest" was no longer in the gym or on the elevator they told me to call back if I saw him again a third night in a row because that was "easier" than figuring out who the other guest was (though there were only 2 of us in the gym that evening and we used our key cards to gain access to the gym). I came to Boston to pursue medical treatment and shouldn't have to report this guy 3 nights in a row for the hotel to finally do something to prevent him from putting other guests at risk. I spoke with the hotel manager the next morning and she assured me that the hotel was telling guests that they needed to wear masks when they spotted someone roaming maskless and that she would have security check the 8th floor/gym periodically for guests using shared facilities in the evening. This promise fell flat when an hour later I returned to the lobby to see THREE different guests in the lobby - IN DIRECT VIEW OF THE CHECKIN STAFF - not wearing masks. The gym lacked supplies to sanitize equipment before/after use 2/4 times I used it. We went to Target to buy our own. Our room: The carpet was ripped and the mattress stained. Wall was scuffed with black marks. In the kitchen, the nonstick pan was peeling and unusable. The drain in our room was clogged - we had to buy our own draino from Target. The room next door blasted rap music at all hours for our first week here - not sure if the walls are just abnormally thin or if they were yelling their conversations but it wasn't particularly pleasant. Fortunately, they appear to have checked out after the first week and a half or so. We also returned to our hotel one day to find a strong marijuana smell coming into our room through the vents. The one "upside" was that we were given a "complementary upgrade" to our room for the 2nd week of our trip when we had downgraded our room from a suite to a standard room. Unfortunately, we were not thrilled about this " upgrade" given all of the issues called out above. Other: Generally speaking, you have a 25% chance of your keycard working in the elevator and wait times for the elevator were long for a portion of our stay as one of the (two) elevators did not go to all floors. They offered a complimentary "continental breakfast" of a prepackaged blueberry muffin, granola bar, underripe orange, and an apple juice. Not my bag but maybe it's yours? It appeared to be the same each day. Overall, I would not stay at this hotel again. I would recommend that anyone coming to Boston for medical treatment look elsewhere for a hotel if you want to stay somewhere enforcing adherence to mask laws and public safety guidance. This is not your hotel.

My husband, seven-month-old son, puppy, and I had all had a very long flight from Phoenix with a layover, rented a car, and got to Residence Inn, Back Bay around 5 PM. We were truly looking forward to getting settled in after such a long trek. We pulled up in front of the hotel assuming there would be a valet person to retrieve our car. We waited a while and then finally one of us went in. The front desk told us that the valet person was out moving someone else's car and to just hang tight. Meanwhile, we started loading our stuff in. I checked in and was surprised by the very hefty pet fee. $150 for two nights to bring our puppy. What I didn't love about that, is that the fee offered no pet accommodations. There was absolutely no where to bring your dog, no pet relief area. Basically she told me I was on my own with that one. So the fee includes absolutely nothing. I thought that was pretty steep for nothing at all. There is a valet fee attached as well, which is something that is hard to avoid at any Boston hotel. For a Residence Inn, considering I'm the highest status there is with Marriott, I received an upgrade in that we were facing Fenway, somewhat but really we were facing a Marshall's. I do love Marshall's, but it wasn't the best view. We were only staying here for two nights, so we made it work. I did like that we were close to the elevator, but not too close. It was easier to move our stuff in and out. I also liked that we were in a corner because we had the baby and it tends to be quieter with a corner room. I did love the area and the proximity to so many stores, restaurants, and of course, Fenway. We got out and explore a little bit and it was nice. Overall, I wasn't too excited about this stay and probably won't return. They do serve hot breakfast in the morning, but there really wasn't much to it. We just got coffees and grabbed a banana each day. I will say that the staff was very nice and friendly. Upon check-out I wanted all the waters that I got from the gift store to be on my work card but it ended up on my personal card, that was a small miss step that I didn't really care to argue. I don't believe I took any photos while we were staying here, but Residence Inns at least have a small kitchenette and work area. I could've sworn my reservation said that it was a king bed, but we definitely had a queen bed. We made it work, but it seemed better when we were booking it online. They did have a rooftop social hour with a full bar which I thought was cool, I didn't get to experience that because I was working, but that's definitely a catch that I didn't want to forget to add.

I stayed at this hotel for a work conference and it surpassed my expectations. Now the rooms were expensive for Friday and Saturday but it is literally down the street from Fenway Park and the Red Sox were playing this weekend. You can walk everywhere from this location. They have a continental breakfast every morning with all the things : meat, waffles, cereal, Eggs, pastries, bread, juice, coffee, tea - it really is a GREAT breakfast that's included with your room rate! On the top floor they have a open roof seating area with heat lamps and tvs, would be great to watch a game/ catch up with friends up there. The rooms were very comfortable, made you feel at home with a kitchenette and small living area, and a large comfortable king bed! I would totally recommend to stay at this hotel. The only option is to valet at the hotel which was between $40-$50 to make sure your car is safe, not sure about the street parking.

We came for a routine visit to Boston Children's Hospital with our 8 year who had a transplant in Boston. We parked the car at the hotel and walked back and forth to our appointments. The staff is friendly and the pricing is more than fair. The room was comfortable with plenty of space and all of the comforts of home. My husband particularly liked the television and the view of Fenway. The neighborhood has great restaurants and a Target close by. Plus it's nice to have a quick and easy breakfast in the morning. We have always used another large brand hotel, but I think it's time to break up with their points club.

Love it's close proximity to Fenway Park. Really enjoyed my stay. Hotel is really new and it shows. Uber Modern version of this chain by Marriott yet it gives you the comfort of home. And when you stay make sure you head up to the roof top patio it's an awesome view and if you head to end of patio the CITCO sign is there for you to stare at for hours. So grab a drink or bring some food up and enjoy a summer night.

Nice location, friendly staff, near plenty of restaurants and places to shop both groceries and clothes. Nice bar in the lobby and free popcorn.

If all Residence Inns were like this one, I would go out of my way to stay at Residence Inns. The hotel is very elegant and the staff is very friendly. The rooms are very clean with framed photos hanging on the walls. The property is around the corner from Fenway and if you're lucky enough can get a room with a view of the ball park. I was lucky enough to have a room with a view (the photo does not do the view justice). Breakfast is served daily. There is a small rooftop bar that also has a view of the park. The rooms also have full kitchens as well. The only negative thing I can say is the price is a bit on the high side. If you're willing to splurge a little to watch a Socks game or willing to use some points to stay in the Boston area, I would definitely recommend staying here.

A popular city like Boston is full of hotels and choices, which is good. These hotels are usually fairly expensive though as well, so finding an affordable, yet comfortable place located in Boston can be quite a chore. Luckily, the Residence Inn in back bay does the trick. The hotel is located right next to Fenway Park, which is close to Back Bay and plenty of shopping, dining, BU, and other key Boston attractions. The hotel is relatively easy to find and get dropped off at (it's on a smaller side street) and the lobby is comfortable and modern. Front desk staff is quick and efficient, and as a platinum member you get a nice welcome amenity as well. Free hot / cold breakfast in the morning with eggs, sausage, and bacon as well as plenty of other fruits and pastries. Very good for a budget / mid-range hotel. There is even a rooftop bar as well with great views of the city, and Boston weather is amazing during that time as well. Rooms are very well sized, enough to squeeze a family of 4 if needed. Bed was comfortable, power outlets were everywhere that you need them, and the bathroom wasn't the most spacious, but not crowded either. Only main complaint is the lack of bottled water in the rooms (though I guess city water is safe enough to drink)

I had a very pleasant stay here. Check in was efficient. I had absolutely no complaints aside from the bar on the top floor. It so happens there was a bachelorette party Saturday night which was loud and disruptive. Being a small room as well, there really was no where else to go. They were open to us taking our drinks with us, but the wine was consequently served in a ratty plastic wine glass. Good thing I had a decent wine glass in the room which I could use. Breakfast was great. Dispense waffle mixture into a cup and pour into one of two makers. You get 4 small ones which are perfect. Lovely to get blueberry waffles. Choose from a few types of syrup. Other offerings were fresh fruit, cereals, yogurts, oatmeal, scrambled eggs and a type of meat. Juices and Starbucks coffee. Really more than adequate. Loads of seating and you can choose from a few newspapers or watch tv. Rooms were clean and well maintained. No dust at all. That's full marks in my book! Kitchen had a full size fridge, hot plate, microwave, coffee maker with complimentary tea and coffee. Cleaning supplies. I would have liked a bin for recycling. Bathroom has no vanity mirror but you can use the full size mirror on the closet doors. Shampoo and conditioner provided. Heating is quiet and efficient. I love how the beds and pillows are always comfortable and I didn't hear my neighbors at all. I also didn't hear any street noise because it's not on a busy street. I did not use their fitness area or pool. I'd highly recommend this hotel. Lots of choices of restaurants nearby and best of all, you're next to the stadium!!

We stayed here during the week before our wedding to catch a couple of Red Sox games! The Residence Inn was perfect! Centrally located but a little out of the madness of Kenmore Square! We hosted a couple of friends and family members up on the roof deck bar with amazing views of Fenway and the city skyline. Then we got a surprise gift from Julie at the front desk! The staff here was all so lovely! Highly recommend!

Spent a week at Marriott Residence Inn Back Bay/Fenway for college visits. The front desk and especially the guys at the valet stand were wonderful. Service was truly extraordinary given it's not a luxury hotel. The cleaning crews were fantastic as well. The hotel was extremely clean, well amenitized, great convenience having a fresh and free breakfast each morning. Slept really well, very quiet hotel no nonsense noise nuisance they run a safe hotel. Location perfect with a Target and quick serve or dine in eating options of all kinds and movie close by. Game days at Fenway is crowded but manageable. Marriott management should reward this outstanding team at the hotel. Thanks from Room 709 from Chicago.

Amazing. Location cannot be beat, breakfast is terrific (and I normally don't even EAT breakfast) and there is dinner 3x week (Mon-Wed) in the lobby. My room is about the size of a studio condo but 10x nicer; really, I would live here if I could. Everyone who works here is INCREDIBLY nice, and a huge shout-out to Jerrill at the Front Desk. Give this man a raise, day-off AND a promotion! Lastly, folks, please do not complain about valet parking for $40 in Boston: either don't drive to the city, or you can pay OR you can park at a meter for free overnight (a "why didn't I think of that" moment!) and then the garage at the Buckminster Hotel has an $11 ALL DAY deal for you. Do that. But really, $40 is still cheaper than DC, NY and you cannot see the Citgo sign from there!!!

Marriott's Hospitality Training is at or below the Motel 6. Cassandra & especially Natasha earned a 0-star rating for compassionate communication skills & problem solving. While they were not responsible for what happened they were responsible for how it was handled. In short...Without my reading glasses, I didn't see when my booking on Hotel Tonight app reserved one instead of 2 nights. When I got back to the room, the doors were locked and the front desk let me know that I needed to pay before they would let me back in. They said that the rate had now doubled and that I could no longer use the Hotel Tonight app (which was 50% cheaper) because they were no longer listed on it. In a very matter-of-fact way, the front desk manager let me know that she was going to charge me for the room regardless because my stuff was in it even though I didn't have access to it. when I asked why nobody bothered to ask me or why at check-in it wasn't mentioned since I told them I was leaving Mon...I got an smug smirk. There was not an ounce of empathy for the unfortunate series of events and a subtle tone of mockery. Certainly not what you would expect from a hospitality business. To make matters worse, Natasha then pranced in chuckled & paraded her glee for my unfortunate situation with the maturity & intelligence of an 8th grader. I could've stayed at the Mandarin and enjoyed service for $75 less a night. Mohammed was possibly the only highlight of this entire experience. An engineer at the hotel who heard the situation, let me and my son know that he was very sorry for our experience and that if there was anything he could do-- he would be happy to help us. Perhaps Mohammed could provide customer service training to Cassandra & Natasha. I think this is the end of me & Marriott. What a shame.

Seriously one of the best hotels I've ever been to. I was in the king size suite and it was clean, spacious, and had the comfiest bed. I actually wish I was able to stay more than just one night because it was that great. The staff was accommodating, the valet attendant was prompt each time, and their continental breakfast was excellent. I hope I return to Boston so I can stay here again! Their prices are very reasonable as well. Highly recommend.

Staff is incredibly nice. They get 5 stars. Room decently cleaned. Breakfast is limited and just so so. Plenty of coffee is a bonus. 3 stars for the linens and pillows that smell of sweaty man head. Is a clean smelling pillow really too much to ask for? Like come on. Quit reusing pillows. Wash them.

Great hotel by Fenway. Across the street is Yardhouse. Clean and a very friendly and efficient staff. Free breakfast was good as well.

This hotel is AMAZING!! I came in from a early flight taking a red eye from California and I thankful to get a early check inn at 11am. I got a change to shower and a quick nap before I went around Boston. Good Service my every employee. Perfect location. I would go back again.

Great rooftop bar and view. Nice people clean hotel. A little pricey but nice. The breakfast buffet was good. The location of the hotel is perfect for a Red Sox game or easy access to the longwise medical area.

Stayed here for one night for a birthday and it was very nice. The hotel is very clean. The rooms are nice and spacious. They have a nice, but small pool and they have a rooftop deck. They have free breakfast in the morning as well, which is a plus and has a really good spread. Very close to the T and to stores like Target and Marshalls, restaurants, and Fenway Park.

This hotel was amazing. Breathtaking view of the city and Fenway, which was awesome to have a window seeing right into the park while the sox played the sox. Surprisingly their was no noise that crept into the room making it easy to study and/or fall asleep. We came into the room with a note from the hotel staff and plenty of treats the sink our teeth into. The breakfast buffet has a great selection of options and even toppings. The staff at the hotel had a fantastic attitude and was incredible helpful. I don't really know where to begin or end on how lovely of a stay it really was seeing as how less than 24 hours were spent here, but I would not hesitate at the chance to return to this hotel.

I wish I Could have given this hotel 5 stars. We are staying here currently and the customer service is wonderful. We asked for blankets and they were here in less than 5 minutes. Check in was a breeze. The breakfast had an array of great choices. My complaint is the beds are as hard as a rock which made it difficult to sleep. Maybe in the future they will replace the beds.

Pros: great location for ballgame at Fenway Park : very comfortable room with full kitchen : great free breakfast w Starbucks coffee Cons: pool could be cleaner : roof top deck w fantastic views had drink prices Too high. What a gold mine if only a happy hour.

The one star is for the rooftop bar. Nice spot but bartender didn't have anything to make drinks with. I got the Summer Breeze and my wife got a mimosa. Neither drink was full and I don't believe a full shot made its way into my drink. The champagne was flat. Cost $30!!! Lunch was cheaper.

Management is very rude. Beware the smoking fee scam. 250 dollars for a room cleaning based on "evidence of smoking". There had been no smoking in the room. The "evidence" they provided was a close up picture of a toilet bowl with black specks on it. Totally bogus. Manager dismissive and rude when I called to contest the charge. "On site parking" means a 50 dollar valet service, and "Fenway Park View" means rooftops and the back of the stadium. Very misleading and overpriced at 309.22 per night. Guests beware, this one will cost you more than you bargained for.

I really like this hotel, rooms are standard and the staff is very friendly. I also like that they have a free breakfast every morning. The rooftop bar is an awesome feature as well, the views are spectacular. My only complaint and the reason I did not give 5 stars is that every day of my stay I'd return from work around 4 p.m. and my room had not been cleaned (I stayed a full week and this was the case every day) that was quite annoying.

Goods: This hotel is at a very convenient location especially if you're in town to watch a game at fenway. We just went for tourism purpose and the hotel had a easy access to green line. We would just walk to green line and take the train to other locations. Comfortable room, spacious and service was timely. Good breakfast, just like usual continental breakfasts. Not goods: We did have a car and the valet parking price was a very steep $50/day so we ended up parking on the street but we had to keep moving it around which made it very awkward and inconvenient. Also, Hotel's key card system was down the whole time we were there so we had to get someone to escort us to our room every.single.time! Very inconvenient. For all the inconvenience, the hotel was very very expensive.

I am a Marriott Platinum Elite member so it pains me to leave this review. We recently completed a 6-night stay at this hotel and were very disappointed. While the location of the hotel is very convenient, the rooms are shabby and in desperate need of an update. In particular, the beds are extremely uncomfortable and the bed linens are threadbare and cheap. The keycard reader in the elevator rarely works so guests are frequently stuck and unable to enter their floor. Most disappointing was the lack of customer service or regard from the hotel management. Our car was damaged while in the care of their $55 per night valet service. After being initially told by the valet general manager that they accepted responsibility and would make sure everything was taken care of, three days later we received a call stating the valet company had changed their stance and denied responsibility. I emailed the Marriott General Manager Mr. Chand and Operations Manager Ms. McQuillan on 8/31 to ask for their assistance. To my absolute shock, it has now been two weeks and they have not had the courtesy to even respond to my email. In reading over Yelp reviews, I noticed there are several reviews citing subpar experience with the hotel's management. This is so unusual for Marriott, a company that prides itself with excellent customer service. Their management at this location is certainly not living up to the company's standards. There are several other great properties in the Boston area and I will be going back to the Marriott Boston Long Wharf where I have always experienced excellent customer service and more comfortable rooms.

Great location in the small New England town of Bawhston. Parking is $45 but slightly cheaper options are nearby. This is good hotel and I recommend this for a great breakfast included with eggs, waffles, Starbucks coffee and more. If you are in the area for an extended time, I highly recommend the resident in brand

DO NOT STAY HERE! Biggest take away from this hotel is that I was lied to & talked down to by the sales manager! I had a detailed conversation over the phone about the available rate for a traveling healthcare worker during the time of COVID19 & provided him with which hospital I would be working at. He gave me a good rate for Boston (no minimum night stay was given to me), but I told him what my budget was, he said he'd see what he could do & get back to me, I never heard from him. I was in a bind for a place to stay so I called the front desk the next afternoon & was given a rate if $30/night more, & told it was because I was staying less than 30 nights (again, the sales manager never said this to me in my initial conversation with him). I said I'd have to think about it as that's not what I was told the day before, but I called back about an hour later because I needed a place for that night, & was told yet another rate that was $10/night even more! They did end up giving me the middle rate I was told, & I waved it off as I was only going to stay for a week & move on...a few days later at work we received a list of hotels in the area offering discounted rates to anyone working at the hospital, what the rates were, & if there were any restrictions; this hotel was listed as offering a room for even less than what I had been told initially by the sales manager with no restrictions! When I contacted him, he was very short with me & talked down to me, refused to work with me, right any wrongs, or admit that he lied to me & ripped me off! On top of that I received an urgent voicemail while I was at work stating that my smoke detector was alarming, but that they couldn't go into my room because of my dog (no mention that they checked that there was no fire, or that they just needed access to reset the breaker). I obviously called back as soon as I received the message in a panic! The room was always at 74-75degrees no matter what I had the thermostat set at. The key cards are junk! I've never had such issues trying to get a key card to open my room let alone work the elevators!

This hotel is a superb location if you're in town to see the Red Sox or have business with Boston University. As one would expect from a Residence Inn, my room was clean, spacious, and well equipped. Hotel staff is friendly and efficient. The hotel offers valet parking as well, but the expense doesn't seem worth it given how closely you can park yourself -- I found parking just a block away. There are several bars and restaurants within easy walking distance. The accommodations are expensive, but within the typical range for in-town Boston.

I recently stayed at this Residence Inn because I was attending a concert at the House of Blues which about 6 minutes away. I enjoyed the service I received from the staff and I loved how spacious my room was. There also happens to be a stunning view of the city from the rooftop terrace. However, my favorite part of staying here was the breakfast buffet! I highly recommend this hotel in Boston!

Very clean hotel in a great location. The best part about this hotel... the staff. I travel quite a bit for work and I have never encountered a nicer staff. Kudos to them. When back in Boston I will absolutely stay at this hotel again. Thanks for all of your help.

SMALL ROOMS - EVEN BY RESIDENCE INN STANDARDS. Room rates vary - if there is a game at nearby Fenway Park the price goes up $100 from $399 to $499 ! Even if you are staying all week ! Being a Marriott's Silver member, we were not greeted with any treats, as in every other worldwide Marriott property. This hotel is only a few years old, having opened in 2013. Check in was smooth & efficient. Our room had a few flaws - the front door would stick closed ( had to throw body weight against it to get it to open or latch closed). Our bathroom floor tiles were cracking - indications the building is already settling & shifting. Another annoyance, is that there is only one elevator lobby that is not CENTRALLY located in the building. Rooms in the back must walk around the entire floor to access their rooms (poorly executed design). The rooms are WAY SMALLER than the typical Residence Inn. The pull out bed in the living room literally spans the room when open! The rooms are clean and well appointed. There are plenty of light fixtures to eliminate that hotel dungeon feeling. Kitchenette & bathroom is also smaller, allowing 1 person at a time. A new Target just opened 1/2 block away that offers a complete grocery, dairy, produce & frozen food department. Walking distance, though you must remember that you must CARRY EVERYTHING back to the hotel. Fenway Park & the T (subway line) are both within walking distance. Parking is $45/night - valet only! Otherwise you must find suitable street parking - ARGH! Rooms in the back overlook the loading dock - it can get noisy at night when they are taking out the trash, receiving AM deliveries or having the dumpsters emptied. This is also the service alley for adjacent buildings, so you'll hear screaming workers, tools, horns & slamming doors. The morning breakfasts offer a lot of fare: eggs, sausage, bacon, make your own waffles, oatmeal & cold cereals, fruit, yogurt, toast & bagels. A nice offering and bountiful selection. M-W evenings they offer a FREE evening happy hour buffet on the rooftop bar. Enough finger foods to get you through the night. Rooftop pool is small & only large enough for a dip. Forget swimming laps. NO RECYCLING BINS in the rooms to deposit your newspapers, recyclable drink containers or other eco-friendly recyclable products.

The valet situation is a nightmare. Prepare to wait 30-60 min to valet and retrieve your car...

Eh, this place is OK.... the rooms are very nice, and there are a lot of perks such as automated blinds (pretty cool!!!) free WiFi, free breakfast buffet, and a large kitchen with silverware and everything included. It's also in a great location-right next to Fenway Park... BUT, with that said, it's quite noisy here. Granted, I stayed on a Friday night, but I had to wake up early for a conference the next morning... I was on the 6th floor and there was constant banging above me, beside me, and noise in the hallway, even past midnight (doors slamming, people talking loudly in the hallway). Again at 7:00 am, I could hear loud voices. The walls seem to be thin. Also, there was intermittent noise from outside on the street, such as sirens and shouting. If you're a light sleeper, I would not recommend staying here. Or... bring earplugs! It's bad. Also, the staff wasn't super friendly. It was OK for one night, but I wouldn't stay here for longer. I got a last minute Priceline deal, so I only paid $90, so I wasn't too upset. Update: I found out why it was so noisy: a middle school choir group was staying here... they came down like locusts in the morning and ate all the food in the buffet!!!! Maybe it's better here normally. It might be good to ask about large groups staying over.