Residences Université Laval

Pros: - Nice walkable campus with lots of food options available nearby - Good price - Free parking - Three showers and toilets to be shared by the floor Cons: - No air conditioning or fans, and only small windows that could open. The room temperature was over 30 degrees, and uncomfortably hot. - Very noisy. The walls are very thin, and you could hear everything from nearby rooms. We were also assigned the room next to the washroom and every time someone flushed the toilet it made a loud screeching noise. - Very tight quarters with no room to move around. One chair available. - Pillows were brutal - SO thin. Bring your own if possible. - We called to ask about getting a late checkout (by one hour) and was told that this is not possible. We were scheduled to stay another night but cancelled, and on checkout the person in front of us was doing the same. We would advise staying somewhere else.

We booked first the cheapest version ( rooms with shared bathroom), it was more of a closet than a room, with no AC. So, we went back to the front desk and asked for an upgrade, it went smoothly and student at the front desk were very nice. BUT, the “superior” room was just awful. It’s dark, a loud portable AC. The bed was comfortable, but the bathroom was dirty, hair in the sink, the bathtub was clogged, meaning while showering, water comes to your knees !! The price was around 180$ which “not cheap” for a residence. We seeking a back to students life experience!! But this just inhumain to expect 2 students to live in a such small space, and it’s crazy to think that people would come back once they experience how dirty is the place. It’s so unfortunate .

I do not recommend this place at all. The rooms were not equipped with air conditioning, which made it very difficult to sleep at night. Additionally, the washroom facilities were below standard—the shower drained very slowly, and the toilet I used was not functioning properly.

I booked six nights at this residence for an academic conference because the price was so incredibly cheap. I will NEVER do this again. Here's why: I'm writing this review on night 3 of my six night stay. Things were okay during the first two days, aside from the fact that the room was small and that it smelled musty, I did not mind given how cheap/inexpensive the rate was. However, by the third evening (i.e., today), several bus loads of what I suspect are high school soccer players arrived. Suddenly (and while I was taking a shower), the hallway and bathroom were packed with a bunch of 13-16 year olds with far too much energy. They were shouting, jeering, singing poorly, and BANGING on doors. One was even banging on the door while I was showering. The worst part is that there were "adult" chaperones with them, but even several of these adults looked like they just barely older than the teenagers themselves (e.g., early 20s). The adults were simply not reigning in the behaviour of the kids. I went to the front desk to complain but they said there was nothing they could do. I cannot believe they would do this (e.g., book a bunch of rambunctious teenagers in rooms next to other guests). The respectable thing would be to ensure that these soccer teams have a whole floor to themselves so that they don't bother the other guests, but it is clear and obvious that management decided they want to maximize revenue at the expense of the guests. And yes, I talked to another guest - he apparently ALSO complained to the front desk just moments before I did. This means I am not the only person on this hallway that is being bothered by the rambunctious behaviour. It is unfortunate that management could not source another room for me to stay in as I had requested (they said that all the rooms were booked this weekend). I understand that. But at the very least, they should have offered me some sort of discount or compensation (e.g., money back for 1 or 2 nights given that these rambunctious kids will be here for two nights) so as to defray the cost of me renting a room in a different (quieter) hotel WITHOUT disrespectful teenagers shouting, jeering, and banging on doors.

I made a reservation for 3 nights. I received an confirmation email saying that ill pay when i check in - all good. I got there a little after 4pm. The visitor parking was covered in 5 inches of snow. There were no signs telling me where reception was. I entered into the front door. Beside the locked inner door, there are instructions inside saying to call on the door phone this number for entry, this number for security. I accidentally called security and they transferred me to the front desk number. I listened to hold music for 15 minutes while people came and left the building. I finally hung up and called again in my car. I must've stayed on hold for 30-45 minutes combined while I googled about the lodging trying to figure out how to check in. One of the numbers I called went straight to a voicemail message saying the desk was closed. Finally I emailed them explaining my situation. I successfully received an email 1 hour later telling me to check in at the reception desk. I emailed them again asking where is the reception desk. They emailed me back another hour later asking for my number so that they could give me directions. At that point, i had given up, found a new hotel to stay at, moved into my new room, and was walking to the concert, so I didn't see this email until the next morning. I replied with a more polite version of "i gave up on you" and recommended they provide better instructions. They replied 3 hours later saying that all the instructions were included in the booking confirmation.

Nice place. Too bad it was not air conditioned. That made the month long July stay unbearable.

We had the premium room. We were apprehensive before but the room was very nice. Like a decent hotel room. Has portable A/C. Free parking. Would definitely stay here again. Bed is firm but fine.

Pathetic service and rooms. Rooms are small, congested, hot without even proper ventilation. People might suffocate and die in here. Please avoid booking here at all costs.

I lived there three years as because I've been student of Laval University, it's really sketchy place, with tiny rooms and a poor quality of WiFi. But, for those who are looking a cheap rate room to stay a couple of days in Quebec city, it could a good option!