Residences Université Laval

I made a reservation for 3 nights. I received an confirmation email saying that ill pay when i check in - all good. I got there a little after 4pm. The visitor parking was covered in 5 inches of snow. There were no signs telling me where reception was. I entered into the front door. Beside the locked inner door, there are instructions inside saying to call on the door phone this number for entry, this number for security. I accidentally called security and they transferred me to the front desk number. I listened to hold music for 15 minutes while people came and left the building. I finally hung up and called again in my car. I must've stayed on hold for 30-45 minutes combined while I googled about the lodging trying to figure out how to check in. One of the numbers I called went straight to a voicemail message saying the desk was closed. Finally I emailed them explaining my situation. I successfully received an email 1 hour later telling me to check in at the reception desk. I emailed them again asking where is the reception desk. They emailed me back another hour later asking for my number so that they could give me directions. At that point, i had given up, found a new hotel to stay at, moved into my new room, and was walking to the concert, so I didn't see this email until the next morning. I replied with a more polite version of "i gave up on you" and recommended they provide better instructions. They replied 3 hours later saying that all the instructions were included in the booking confirmation.

We had the premium room. We were apprehensive before but the room was very nice. Like a decent hotel room. Has portable A/C. Free parking. Would definitely stay here again. Bed is firm but fine.

When we arrived at the front desk they gave us 2 key cards that didn’t work. The rooms don’t have a bathroom and a shower except a small sink, the bathrooms and showers are in 1 room across the hall. When we finally got to the room, it was HOT, the rooms don’t have AC just windows, even with 2 fans running it was still very hot after the 2 nights we stayed here at Laval University.

A good price, but If you are visiting Quebec on summer, keep in mind that this hotel is very hot. No air conditioning. I couldn't barely sleep.

While we were warmed that placing our personal food items in the Commons fridge was at our own risk it was still very disappointing to find all of our food items removed from their labeled bags and half of it missing the very next morning. This was more than inconvenient as we brought the home prepared for sure to dietary restrictions and were now short. A university is supposed to be a place of higher learning where young adults are starting to take on the responsibilities of life (although most of those were saw were not young adults but full in adult students). Guess they have a lot of learning to do, like stealing is not acceptable.

The room had no fan and no ventilation. I sweated a lot when I lay on the bed and couldn't sleep because of the hot. The front desk didn't provide fan either when I asked. I had to spend the night in the car. The student dormitory give me an unforgettable bed experience.

We would never recommend using University Laval Residence to anyone and in fact we would never recommend Agoda booking website to anyone. This was our last time we used Agoda and you are losing a long time loyal consumer. The pictures of room on the Agoda website and on the hotel brochure were completely different from the actual room which was a trash. The hotel staff was rude and would not do anything to make the experience right. It was a similar thing with Agoda as well. The brand did not make any efforts to make the situation better for their customer. We called Agoda right away and we got no solution. The room did not have any fan or ac. The audacity of Agoda to say that fan was not listed while we did booking! So if next time the Agoda listing does not mention lights, be prepared to stay in a dark room and expect Agoda to do NOTHING!!! We were forced to move out of our hotel and checkout early and end our vacation abruptly. The University Laval Residence is absolutely trash where students make sure you do not get a good night relaxing sleep that you would want in your vacation. The rooms are small, smelly, dirty and no ventilation. It was like oven in there. Hated everything about this place.

I stayed 3 nights in a superior room with 2 friends. There is just a queen bed and a sofa bed and not much room to move when the sofa bed is out. My friends said the queen bed was comfortable but I slept on the sofa bed and it was horrible, like an old style sofa bed with springs sticking into every part of my body. We had a portable air conditioner in the room but didn’t use it the first night as it was so noisy. We had to turn it on the last two nights as there was a heat wave and there is no air conditioning throughout the residence. The room itself was ok and clean enough but the bathroom could use an upgrade and a new shower curtain. Lots of toilet paper, kleenex, toiletries and towels were provided. We had a desk, chair, ironing board and iron, microwave, mini fridge, coffee maker and coffee pods. We chose this University for the free parking and the fact that we could take the bus into Old Quebec City and beyond. Unfortunately, there was a bus strike during our stay and we had to Uber. (Reasonable price for an Uber to just outside the walls of Old Quebec City).||There is a large kitchen in the basement in which to cook but you have to bring your own pots, pans and any cooking utensils you might need.||Front desk staff are very friendly and available 24/7.||The residence is within a few minutes walk to a big mall and is surrounded by greenery and foot paths. ||I feel this residence would be a better choice for a couple and when it is a bit cooler so that one doesn’t have to turn on the noisy and bulky A/C unit. The sofa is ok to sit on but definitely not fit for sleeping.

I lived there three years as because I've been student of Laval University, it's really sketchy place, with tiny rooms and a poor quality of WiFi. But, for those who are looking a cheap rate room to stay a couple of days in Quebec city, it could a good option!