Residences Université Laval

I booked six nights at this residence for an academic conference because the price was so incredibly cheap. I will NEVER do this again. Here's why: I'm writing this review on night 3 of my six night stay. Things were okay during the first two days, aside from the fact that the room was small and that it smelled musty, I did not mind given how cheap/inexpensive the rate was. However, by the third evening (i.e., today), several bus loads of what I suspect are high school soccer players arrived. Suddenly (and while I was taking a shower), the hallway and bathroom were packed with a bunch of 13-16 year olds with far too much energy. They were shouting, jeering, singing poorly, and BANGING on doors. One was even banging on the door while I was showering. The worst part is that there were "adult" chaperones with them, but even several of these adults looked like they just barely older than the teenagers themselves (e.g., early 20s). The adults were simply not reigning in the behaviour of the kids. I went to the front desk to complain but they said there was nothing they could do. I cannot believe they would do this (e.g., book a bunch of rambunctious teenagers in rooms next to other guests). The respectable thing would be to ensure that these soccer teams have a whole floor to themselves so that they don't bother the other guests, but it is clear and obvious that management decided they want to maximize revenue at the expense of the guests. And yes, I talked to another guest - he apparently ALSO complained to the front desk just moments before I did. This means I am not the only person on this hallway that is being bothered by the rambunctious behaviour. It is unfortunate that management could not source another room for me to stay in as I had requested (they said that all the rooms were booked this weekend). I understand that. But at the very least, they should have offered me some sort of discount or compensation (e.g., money back for 1 or 2 nights given that these rambunctious kids will be here for two nights) so as to defray the cost of me renting a room in a different (quieter) hotel WITHOUT disrespectful teenagers shouting, jeering, and banging on doors.

I made a reservation for 3 nights. I received an confirmation email saying that ill pay when i check in - all good. I got there a little after 4pm. The visitor parking was covered in 5 inches of snow. There were no signs telling me where reception was. I entered into the front door. Beside the locked inner door, there are instructions inside saying to call on the door phone this number for entry, this number for security. I accidentally called security and they transferred me to the front desk number. I listened to hold music for 15 minutes while people came and left the building. I finally hung up and called again in my car. I must've stayed on hold for 30-45 minutes combined while I googled about the lodging trying to figure out how to check in. One of the numbers I called went straight to a voicemail message saying the desk was closed. Finally I emailed them explaining my situation. I successfully received an email 1 hour later telling me to check in at the reception desk. I emailed them again asking where is the reception desk. They emailed me back another hour later asking for my number so that they could give me directions. At that point, i had given up, found a new hotel to stay at, moved into my new room, and was walking to the concert, so I didn't see this email until the next morning. I replied with a more polite version of "i gave up on you" and recommended they provide better instructions. They replied 3 hours later saying that all the instructions were included in the booking confirmation.

Pathetic service and rooms. Rooms are small, congested, hot without even proper ventilation. People might suffocate and die in here. Please avoid booking here at all costs.

We had the premium room. We were apprehensive before but the room was very nice. Like a decent hotel room. Has portable A/C. Free parking. Would definitely stay here again. Bed is firm but fine.

When we arrived at the front desk they gave us 2 key cards that didn’t work. The rooms don’t have a bathroom and a shower except a small sink, the bathrooms and showers are in 1 room across the hall. When we finally got to the room, it was HOT, the rooms don’t have AC just windows, even with 2 fans running it was still very hot after the 2 nights we stayed here at Laval University.

I stayed 3 nights in a superior room with 2 friends. There is just a queen bed and a sofa bed and not much room to move when the sofa bed is out. My friends said the queen bed was comfortable but I slept on the sofa bed and it was horrible, like an old style sofa bed with springs sticking into every part of my body. We had a portable air conditioner in the room but didn’t use it the first night as it was so noisy. We had to turn it on the last two nights as there was a heat wave and there is no air conditioning throughout the residence. The room itself was ok and clean enough but the bathroom could use an upgrade and a new shower curtain. Lots of toilet paper, kleenex, toiletries and towels were provided. We had a desk, chair, ironing board and iron, microwave, mini fridge, coffee maker and coffee pods. We chose this University for the free parking and the fact that we could take the bus into Old Quebec City and beyond. Unfortunately, there was a bus strike during our stay and we had to Uber. (Reasonable price for an Uber to just outside the walls of Old Quebec City).||There is a large kitchen in the basement in which to cook but you have to bring your own pots, pans and any cooking utensils you might need.||Front desk staff are very friendly and available 24/7.||The residence is within a few minutes walk to a big mall and is surrounded by greenery and foot paths. ||I feel this residence would be a better choice for a couple and when it is a bit cooler so that one doesn’t have to turn on the noisy and bulky A/C unit. The sofa is ok to sit on but definitely not fit for sleeping.

The room had no fan and no ventilation. I sweated a lot when I lay on the bed and couldn't sleep because of the hot. The front desk didn't provide fan either when I asked. I had to spend the night in the car. The student dormitory give me an unforgettable bed experience.

While we were warmed that placing our personal food items in the Commons fridge was at our own risk it was still very disappointing to find all of our food items removed from their labeled bags and half of it missing the very next morning. This was more than inconvenient as we brought the home prepared for sure to dietary restrictions and were now short. A university is supposed to be a place of higher learning where young adults are starting to take on the responsibilities of life (although most of those were saw were not young adults but full in adult students). Guess they have a lot of learning to do, like stealing is not acceptable.

I lived there three years as because I've been student of Laval University, it's really sketchy place, with tiny rooms and a poor quality of WiFi. But, for those who are looking a cheap rate room to stay a couple of days in Quebec city, it could a good option!