Chris S.
Yelp
My first visit to Resorts World didn't go very well. TBF, the venue was OK aside from the volume & the acoustics but it was the employees who made the whole experience truly awful. To address the sound issues, I think the last time I attended a concert that was so loud it gave me a headache was over 20 years ago at The Mercer Arena in Seattle, a spot with notoriously bad acoustics that was imploded many years ago. I actually wear hearing aids now, in part because of all the shows I saw at that arena as a kid. I was not wearing them that night and it was still too loud. I go to a lot of concerts and this is the worst it's been outside of Mercer and I had my full hearing capabilities. I kept getting a warning on my Apple Watch watch about high noise over & over again, which rarely happens at other spots. For reference, I got none at The Sphere for U2 or Dolby Live for Lenny Kravitz, and those are 2 spots with over the top sound systems.
As for the employee experience, my wife has a back injury that was acting up so I dropped her off right near the entrance so she wouldn't have to hoof it through the parking garage. It was my first time there and I didn't know how long of a hike it would be. We have a placard so we can utilize disabled parking but that's almost always full everywhere we go and it was here as well so I was glad that I didn't make her walk from the car. Unfortunately, I also have some joint issues that I recently had surgery for and I had to hoof it a ways, which was unpleasant.
When I got in, there was a very long line looping around the lobby. Luckily, my wife had gotten in line pretty early & was near the front. Unluckily, the terrible employees would not let me join her even though she was standing in front of the entrance. The guy I took a picture of was a particularly awful person and made me go to the back of the line and then walk all the way around for no apparent reason. There was no appealing to his logic or good nature even though my wife was standing right there telling him the situation. After the long hike round and round the lobby, I hit security who told me that the small keychain multitool attached to my keys either had to be surrendered or taken back to my car. It was sentimental so I then had to hike all the way back to my car and then back to the theater & then stand in line again. I have never been forced to do this at any of the dozens of shows I've attended here, & that tool has been on my keychain for years.
By now, I'd missed the beginning of the show and was furious. Honestly, I'm still furious. Las Vegas hospitality is dead at this spot and I will avoid it like the plague and let everyone I have the opportunity to tell about this that Resorts World is a terrible property that doesn't care about their guests, has terrible employees and ridiculous rules. It's nearly enough to make someone want to go on a stabbing spree with the tiny blade on a Leatherman keychain multitool.