Hercules Jahn Berselli
Google
On October 17th, I had a horrible experience with the terrible service provided by the security guards monitoring the entrance to the theater and the metal detector. The extreme arrogance and disrespect with which I was treated by two of these guards was unacceptable and disgusting. When I went to enter the theater to watch the Mr. Olympia event that was taking place, one of the security guards, a black lady, probably over her 30's, told me that I could enter with my backpack inside the theater because it was small, but I should put it under my seat, and the water bottle I was carrying with me should be stored inside the baggage check/cloakroom of the theater. I said okay and went in, but when they tried to scan my ticket, there was a problem, so I had to leave the theater area to go back to the ticket office to check my ticket. When I returned, I went through security again and met another man, extremely arrogant and rude, who told me I couldn't enter with my backpack or my water bottle and that there was no more space in the baggage check/cloakroom, even though the show was about to start. I believe he was about 6'0 foot, white man, with medium-length brown hair. I can't even put into words how arrogant he was. I told him that the other woman had just told me I could enter with my backpack, but I had to put it under my seat. When I spoke to her to confirm what she said to me, she lied to my face and said she hadn't said that because she must have realized she gave the wrong information and regretted it. So, to avoid looking bad in front of the other guard when the guard confronted her, she lied blatantly in front of me and this other security guard. I insisted that I was doing exactly what the woman had said to me, but he said I would have to go to the bag check/cloakroom at the Hilton Hotel, which was inside Resorts World Las Vegas, but he refused to give me detailed directions. It took me almost 15 minutes to find it, asking several people for information because the incompetent security guard was unable to describe it to me. The lady security guard was blatantly lying, and the treatment I received from that security dude whose name I don't know showed an extreme lack of professionalism and respect for customers from this shitty theater. All of this made me waste a huge amount of time and caused me immense stress, ruining my evening. SHAME ON YOU!