João E R Bortoli
Google
I visited this restaurant three times during my stay — twice for dinner and once for breakfast.
The food was consistently good: tasty, well-seasoned, and nicely presented (photos). The atmosphere is also pleasant and comfortable (the piano as well).
Service during breakfast was excellent (which is provided by the hotel/apartment i stayed through a “coin” that we can exchange in the restaurant). The first dinner was also very good in general, a young woman and a blond young man were very helpful, explaining how the restaurant works and how to use the hotel’s meal vouchers.
However, my last dinner experience on 18/04 was disappointing. The waiter that night (dark hair, unfortunately I didn’t get his name) seemed very stressed and impatient. He didn’t take the time to explain what was included in the meals and reacted with frustration when asked questions.
When I asked for the bill and mentioned I’d use the hotel voucher, he became visibly upset and said I couldn’t use it anymore, insisting I had to pay by card or cash. I explained I had used it during previous visits and that it was my last day in the city, so I’d lose the voucher otherwise.
He sighed again, walked away, and tore up the bill while saying something to other staff. Then he came back with the corrected check, applying the voucher — acting as if nothing had happened.
It’s a shame that a restaurant with such good food and ambiance has staff who lack basic courtesy.
