Tamer Khattab
Google
The below judges my general experience! Had no chance to even try the food or the service inside.
I had a reservation through your website yesterday for 2:00 pm today. Yes, 2:00 pm was an allowed reservation time! Arriving at the restaurant around 1:54 pm, I was approached by one of your staff outside asking if I have a reservation, I showed the email confirmation. I and my daughter were asked to wait outside. Maybe 15 seconds later some gentleman came from inside and asked again about reservation, then asked about Nationality and origin!! I answered, then asked if we have passport, I showed him my passport and my daughter’s passport then to our surprise he took the passport inside!!! Then came back interrogating us why we want to eat Kosher, are we Jewish! (Despite the fact that your own website says Kosher is not only for Jewish!!). We answered that we’re Muslims and eat Halal and Kosher is a full halal for us! Then I asked him to return our passports to us. He said will do and went inside telling us that he will check if the kitchen is closed!!! Again, if the kitchen is closed why allow a reservation at 2:00 pm on your website??!! Someone else came from inside with our passport and then the gentleman who was interrogating us came back to say, Sorry, the kitchen is closed!!!
This is really the worst experience I have ever had in a restaurant in my life. Very bad treatment for no reason at all! If this is a restaurant restricted to certain groups of people, then simply say so! If it’s a high security area for some reason, then better also to announce this and say so, such that people come prepared for such a weird interrogation, questioning, check of ID and other unpleasant experiences, but the way we have been treated had no justification whatsoever.