Lana P.
Yelp
Worst overpriced meal I've had in a while.
Things started off well. We had a table for 8 outside. We showed up for our reservation. Our waiter was a bit absent minded but very nice and friendly. After waiting for a bit and no one showed up to give us a menu, I reached over and grabbed a few of the laminated manus that were on a table nearby. There were 8 of us, 5 of which kids, so I can understand that it was chaotic, yet, mine and my husband's meals never arrived. It wasn't until everyone else already had their meals that our waiter said, oh you had the pasta with beef and the local fish, yes? They will come in about 10 minutes. So he entered our dishes after all others already had theirs. Of course our meals were then rushed although they did arrive eventually. My seasoned potatoes, had no seasoning on them and were still hard to eat. I didn't complain, I knew they rushed the food and we had kids, I wasn't going to send the food back and delay us any further. If you've ever sat down to eat with littles, you know. To their credit they tried to compensate with topping off my husband's glass of wine. So that was nice. When it was time for dessert, the kids ordered their desserts. They were out of the creme brulee. That's fine, the chocolate lava cake was a nice alternative. The kids loved it. Except that we looked around and the 9yo's vanilla ice cream never made it. So he had to wait and watch all of his friends have their desserts while his took more time to arrive. In fact, our waiter was nowhere to be found so I had to march myself into the restaurant and demand that they bring out his dessert. BTW, each dish was between 29 and 50 swiss franks a plate. When you're buying a $12 scoop of ice cream, you want it to arrive at dessert time. Overall a disappointing and expensive experience. There are many lovely places in Lugano. If you're paying a premium for dinner, find a place that will offer food and service that's on par.