Donna W.
Yelp
My husband and I first discovered Le Coupe-Chou last October, by recommendation of our hotel. At that time, we had a very good dinner, and service was excellent. When we visited Paris again at the end of May, a few weeks ago, we decided to treat ourselves and return for dinner. The setting is amazing and romantic, though the prices are quite a bit more than we normally pay while in Paris.
We had so be looking forward to our second visit to the restaurant, but unfortunately, the extremely rude manager ruined our evening. I should mention that our waiter was very nice and fairly attentive. We started with the cauliflower soup, which was very good. I ordered the boeuf bourguignon, which I liked. My husband ordered the sea bream, which was served on a bed of fennel. The fish was awful! After my husband removed the skin, all that was left of the fish was very, very dark flesh. Needless to say, it was extremely strong and not at all edible. When my husband asked our waiter if he could instead order the boeuf bourguignon, he said that not only would we have to pay for the fish that was terrible, but the boeuf bourguignon as well.
My husband asked to speak with the manager, and it went all down hill from there. When I say the manager was extremely rude, that is putting it mildly. We've visited Paris every year for the past 18 years, and have travelled quite a bit throughout Europe. Never, ever have we been treated so poorly til we met the manager at Le Coupe-Chou! He told my husband the same thing as the waiter did. There would be no "replacement", he would have to pay for the fish, which was disgusting, and the replacement meal of boeuf bourguignon, also. He rudely said that since my husband "did not like the taste" he couldn't do anything about it. "What if 2,000 other diners did the same?!!!", he said!!!
My husband said he would be happy to pay for a new meal, but was not going to pay for the fish. The manager actually picked the fish up, held it to his nose, and loudly declared "there is nothing wrong with this fish!!". To add insult to injury, I was literally in the middle of taking a bite of my boeuf bourguignon, when the manager grabbed my plate away from me, and told us that we had to leave!!! The other tables (full of other Americans) heard every word and saw it all. I've never been more humiliated in my life, and left the restaurant in tears!
Bottom line, if you eat here and don't care for your meal, don't complain or ask for any changes, or you will most likely be treated like crap, just like we were!!!