Camille C.
Yelp
This restaurant is anything but James Beard worthy. Anyone who is looking for a quality special dinner, I would strongly suggest finding a different restaurant. Something was off from the start. We show up five minutes prior to our reservation, the hostess says she will be back shortly. Two other parties show up, and no hostess in sight. She reappears, states to all of us (different parties) that our tables weren't ready, and to wait in the small bar off to the side. Once seated another 10 Minutes passes, without a single acknowledgment. Someone appears telling us about a waiter swap and he would be with us shortly. Finally 20 minutes after we were sat, a waiter shows up, sweaty and rushed. He quickly rattled off an acknowledgment of "celebrating, a Anniversary?", I kindly smiled and corrected him and said, "no, a birthday celebration, for my significant other". He then corrected him self and moved onto rattling off their special for the night. He asked if we were then ready to order. We said we need a few more minutes for our entree, but would like to order a few starters. He then cut me off, and said in a smug tone, "oh no, we put the starters in at the same time as the entrees, so if you aren't ready to order your meal I will come back to take your order". Just like that he was gone. Some what put off at this time, I have never been to a restaurant that claims to be up scale to take your requests for appetizers and entrée at the same time, but ok, maybe this is something this place does. So we waited and waited and waited, the waiter never showed up. We look around, and the other tables that came in initially with us were all enjoying appetizers already and seemed to be having a pleasant dinner. I finally waived down another waitress to ask to get our waitress. She disappears for a min, then our waiter shows up. Sweaty, flustered and obviously irritated at us. No apology for disappearing for 30 mins, nothing, just a curt "what are you ordering". Woah. Ok so I order our initially starters that he specially said we had to order with our meal. In addition to the starters, I then proceed to order my entrée. He then with a snark said, "this comes rare, is that going to be ok with you". I paused for a quick sec, and said medium please, which he gave a look at me like I didn't know how to order and as if I ordered my meat extra well done or something. He then tells me, "so then everything you just ordered is for you then?". I said the entrée is for me, but my other half would like to order something as well. I felt like he was being disrespectful, as if I ordered some unreasonable amount of food. I was degusted with him, I could also sense my other half was not happy with this waiters tone and unprofessional manner. The waiter then jumps to my other half, proceeds to insult him since he in turn did not order the salmon rare and requested it to be cooked to medium. His attitude very apparent and off putting, he quickly turned around and disappeared as fast as he came. my other half and I looked at each other in complete disbelief. I said to him, "that was not ok right". My other half and I immediately got up and said we will not support any business that treats people this bad. We go to the front where we are met with the initial hostess where we proceed to explain what happened. I stated we had ordered some drinks from the bar when we were waiting and that was the only thing we had gotten, she then say "wait you have to pay for those". Oh hell no, we didnt even drink these drink and at minimum needed to be compensated. At that point, I asked to speak to the manager. A woman comes out said she was sorry, and said not to worry about the two drinks. In addition to the manager coming out, the waiter also came back. Once again sweaty and puffed up. Pretty intimidating and demanding of us to state what he did. We did not adequately tell the manager the situation and felt his intimidation did not allow for us to express the true concern of him. We left in complete disgust. We ended up at Geronimo Santa Fe, which luckly we got in without a reservation. Geronimo was perfect, professional, and special. It worked out for us for the better. While we were at Geronimo, I received a call from the manager/owner to call her back. I contemplated even calling her back, but ultimately decided to have my other half return her call the next day. This call only made matters worse. She had zero interest in hearing our side to what lead to us abruptly leaving. She cut off my other half and stated "she already got the story from her waiter last night, and did not need to hear it again from us". She then offered for us to go back and our meal would be comped. Nope not a chance in hell. This was her weak attempt at damage control. I truly feel her waiter was possibly on drugs, and does not deserve to be serving anyone. Easy pass. Go anywhere else.